It absolutely pays to utilize this locally owned small businesses!! When I had an issue , outside…read moreof their duty and responsibility, with Michelin corporate policies and procedures. They took over the issue and went to bat for me utilizing their relationships with their reps to resolve. People really do come first with Western Auto in Stevensville !! Grateful.

Horrible. Western Auto are rip off artists. My husband too a 6 years experience old old truck…read moreinspected for inspection. Truck is running fine. They charged $1100!!!!!!! For an Inspection? Tie rods and all kind of work. Do not go here!!!!

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

Staff was friendly and quick to help me out. They had a huge selection of wipers, which I needed…read moreright away (it was POURING rain, and I had to change the wipers in the parking lot before driving anywhere else). Their prices were outstanding. I really hope they get the amount of business necessary to support those prices, because they surely deserve it.

I bought a battery and the old coot just stared at me blankly and blinked when I asked for it to be…read moreinstalled. Naturally once I offered one a 20 dollar bill, I got things done. I mean, really, who buys a battery that they DON'T need installed? I guess it goes without saying, even if my car was broken down in their shoddy parking lot, I'd keep walking.

Incompetent workers, asked for 2017 Camry air filters, was given wrong ones, also took forever to…read morefind the filters, I was kept waiting about 20-25 minutes with 2 different instances of the worker going back and fourth to find. So it could be that the worker just wanted a sale to give commission. Genuinely how do you spent all that time and still not find the correct filter. Went to auto zone and they found the right parts

In my general neighborhood and I needed some oil. Not in stock. Had plenty of other stuff. The…read morestore is organized and appeared clean. Prices were ok. Maybe slightly higher than Walmart or Target. I didn't need any help so can't speak to service.

Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

CDJR offers a wide selection of used vehicles at decent prices. Decent until you realize they tack…read moreon an extra $1,000 reconditioning fee (on top of the $800 MD fee) that takes the deal from good to just ok or mediocre. They're almost removing themselves from competition by doing this. I was considering two cars during my search. Both started out slightly below others in the area but ended up considerably higher. None of the other dealerships I looked at in the area had extra fees like them. It felt like I had to negotiate the extra fee AND the purchase price, which was too much to overcome.

If you're shopping or in the market for a new and or used vehicle, please go see Zack or Kenny. My…read morehusband and I truly had an awesome experience with them. We were shopping for a Toyota Tacoma, sent an email through Autotrader for availability, within an hour got a response. We called the next day first thing in the morning and again, they confirmed the vehicle was still available. Zack was very knowledgeable about the different trucks. He answered all our questions with no hesitation! Hands down one of the best car shopping experiences we had.

This business was recommended by another business down the street. I had a nail in one of my tires…read more It was busy and there were many cars not only in the lot but in the business itself being worked on. The man at the front desk was professional and friendly. I could hear the technicians working on cars talking to each other. Really positive and upbeat. The technician who fixed tire came out with the nail to show me what caused the problem. Very friendly and helpful. I expected a long wait and was OK with that but they took my car in right away and fixed the tire. The whole thing was under an hour. Highly recommend this business.

I had a great experience with Magothy Auto. They were fast in their evaluation of the problems,…read moreREALLY reasonable in price, they honor and respect first responders and military and were a pleasure to deal with. We have used them before and I trust their work. HIGHLY recommend - an efficient, very experienced staff, friendly and do great work. I intend to use them for all my vehicles!!!!!

I had both my cars here for the MD State Inspection, and it was fantastic. Scheduling the…read moreappointments was very easy, the person I spoke with on the phone was helpful and polite. The service was above and beyond. They text you a link so you know when they've started your work and when they've finished it. Then I received an email with a document including the breakdown of the entire inspection with notes and pictures. It was unexpected but so nice to have a report to look at other than just a verbal "pass" or "fail" from the mechanic. The inspection was reasonably priced (we paid ~$90) and I would recommend this place to anyone looking to get their inspections done.

Very expensive. Parts markup 100% over retail prices. Checked prices at dealership. Labor rate…read moreseems high for specific job. $500 labor to replace 4 plugs in a Toyota seems excessive. Close to $ 700 with parts to replace spark plugs. Declined a long list of other repairs that I was told I needed, mainly because of the cost. I'll be looking for a facility that's more reasonable.