I'm huge on customer service. Went into this store, not one person out of 4 gentleman said hello…read more No, "let us know if you need anything" or "can we help you". We have to do better at customer service. I think I'll drive a few extra miles for another auto store.

Refused to honor the Gold Series 3 year replacement. Told me to "call corporate". Not siced.read more

I needed an alternator and I called to check on availability and they had the part in stock. Fast,…read moreeasy, and friendly service. Great prices too! My mobile mechanic Jerome recommended this place and I will definitely be back.

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

This location is always efficient. I did an online order for store pickup on today 4/23/23. In…read moreunder 5 minutes I was out the door, which would have been fast if I were not two people ahead of me. A simple brake light change in the parking lot. Shoutout to James for coming over before I pulled off to ensure everything was working.

Writing another review, I had a warrenty on my battery so I was able to get a replacement free…read more However 2 months later the battery is dead again, what really going on I will call into I get an explanation.

Overall brandywine auto parts has been around for years and has always been a consistent place to…read morego get auto parts .Also the customer service has always been good at the times when I visited .

Horrible, telephone customer service…read more Hey listen , I fully understand the phone ringing off the hook, and a high paced environment. But this individual clearly was trying to get me off the phone in the quickest record setting way possible, cut me off mid sentence, and just flat out being negative. Never will I call upon them ever again. It's shame the company I work for has a large fleet of Vehicles. Oh Well.

On Wednesday, October 4, 2023... I finally found the part that I was needing for my '98 F150…read morePickup. I've looked everywhere for this 1 part for over 2 years. It is the little directional button that controls the directions of my Sideview mirrors. Two years I had been looking for this 1 specific item, went to Rockauto, A1Auto Parts, AutoZone, and even Advanced Auto, no one had it or they couldn't get it. But on this day on 4 October 2023, Wednesday, I searched over behind the Green fenced area where they used to have an abundance of trucks similar to year of my truck, to my surprise very little trucks were there. As I walking back to leave, in the distance, I spotted a Ford that looked similar to mine if the clearing all the way in the back pass, all the buses; there were 2 vehicles that I could choose from, one was a 97-98 Expedition and the other was a 97-99 Ranger. In both vehicles was the part that I had been looking for, so I got both just in case one of them was to break later on down the line, this way I would have a backup. Thanks to Hollywood Auto Salvage for having these 2 vehicles, for I was losing hope in ever finding this 1 single little part.

Don't buy anything from them. They have a no return policy and they neglect to tell you that. I…read morebought $250 worth of car parts. Nothing will work for my car and they won't take him back.

Always a great pleasure to work with these guys always go above and beyond to make sure I'm happyread more

I read some reviews before deciding to give this place a try. It goes to show that sometime others…read moreexperience can be different. Most reviews said this place had horrible customer service, especially via phone: well I called this business around 9am, person on the phone was pleasant and helpful. I told him what I needed, he looked it up, told me they had it and would have it waiting once I got there. I hit the road, about a 45 minutes drive. Got there and asked for the guy by the name he gave me over the phone. He came out, greeted me, I paid and he had the part waiting for me just like he said. The entire transition took about 10 minutes. He even walked me out and took the part to my truck. My husband put the part an and it fit and worked great. I hate others had a bad experience but mines and as good.

I just walked out of this auto zone Dunkirk Md., sitting in my car in awe of how rude the person at…read morethe register was to me. I walked in and said good morning. He said in a rude Tone @ what are you looking for" I stated what I needed, I then said I said good morning to you, he said what's good about it? Again rude. I said sorry it not good for you. I made my purchase. He left the merchandise on the counter and preceded to walk away. I asked for a bag, he tossed it in the bag. A man came in he pleasantly asked him if he could help him, the customer said no. He told that man/ customer if there is anything I can help you with let me know. I stood there watching the interaction, the rude guy, counter guy, said is there something you want. I said Iam just in aww of how rude you were to me, but I need the too purchased. He looked at me shrugged his shoulders, and said oh well.

Manager is rude asf , has an attitude every time I call . I just called and accidentally was…read morespeaking to the wrong store and was rudely hung up on . Don't recommend going to a store that has terrible customer service like this place . Just go down the street to autozone they always take care of me .

Mr Cox had great customer service skills, a true professional. Took the time to answer all my…read morequestions and go in-depth on explanations. He made sure I was well aware of what I was getting into and making the best decision on a trailer purchase. These guys earned my business. Keep up the great work!

Beware COX trailers in Brandywine: The short version. My…read moretrailer had been stolen and when I found it years later, needed many repairs so I could move it to Cincinnati where I live now. Cox trailers was the only company I could find in all of SOMD who did trailer repairs so I called JD and he gave me the number of his trusted tow truck company. Here are all the problems I then encountered with JD: 1- the tow truck company HE recommended was late to drop off the trailer and did a VERY poor job of securing the trailer on the flat bed. JD then told me how upset he was that he had accepted my trailer and that he wished he had never gotten involved. In my opinion, this was very rude and unprofessional of him. 2- He put me off for MONTHS on a quote. I dropped the trailer off in November and he didn't get the job completed until April. I repeatedly asked for a quote and did not receive one. Finally when my husband reached out, he got it to him the SAME day. 3- He lost his temper with me on the phone one time and said he was losing money on the job and again, wished he had never taken me on as a client. (He later apologized but again, rude and unprofessional) 4- He said all of my running lights were in working order, but when we turned the lights on driving back to Cinci, one was out. 5- Once back in Cinci, we needed a partition built and brought it to a highly recommended trailer repair business. He told me that JD had lied about my bearings being replaced because they were clearly rusted through and that the labor JD had charged me was THREE times the price. (He kept the rusted bearings for proof). So not only did he NOT replace the bearings, but he charged me triple the labor it should've taken.