I was having car battery issues. I believed that I needed a new battery. So I went to Advance Auto…read moreParts where my current battery was still under a 3 yr warranty. However, due to the coronavirus, they were not doing any battery testing outside. I am not a car person and did not know how to remove my battery. They refused to help in any type. So I went down to Auto Zone. Here they were willing to not only test my battery but to replace it if necessary. I was pleased. When I got there, the attendant came out to test the battery and seen corrosion on the battery connectors. He informed me that the corrosion could be causing my battery problems. He went back into the store to get some cleaning supplies and came and did an amazing cleaning of my battery to remove all of the corrosion. Afterward, the car started with no problems. This was after jump starting it multiple times just to get to AutoZone. Now, it was starting up. He saved me money and earned my loyalty to AutoZone. I won't be shopping at any other car supply store. I wish I could remember the worker name, think it was Mike. He was super friendly and knowledgable. Thank you AutoZone and Mike.

I'm huge on customer service. Went into this store, not one person out of 4 gentleman said hello…read more No, "let us know if you need anything" or "can we help you". We have to do better at customer service. I think I'll drive a few extra miles for another auto store.

I needed an alternator and I called to check on availability and they had the part in stock. Fast,…read moreeasy, and friendly service. Great prices too! My mobile mechanic Jerome recommended this place and I will definitely be back.

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

I came away with mixed feelings. There were helpful moments, but I also had to chase clarification…read moreon a few points. Nothing was a major problem, though the overall experience could have used more consistency.

This location is always efficient. I did an online order for store pickup on today 4/23/23. In…read moreunder 5 minutes I was out the door, which would have been fast if I were not two people ahead of me. A simple brake light change in the parking lot. Shoutout to James for coming over before I pulled off to ensure everything was working.

Writing another review, I had a warrenty on my battery so I was able to get a replacement free…read more However 2 months later the battery is dead again, what really going on I will call into I get an explanation.

Great experience today! I found the exact parts I was looking for and I bought them for a very fair…read moreprice. They have used parts, new parts and a retail store with obscure products for the DIYer, they even sell automotive paints and products to complete any project. One stop automotive shop. Check them out!

To my surprise I was charged $400 each for BMW Headlights. I found a set of both headlights on…read moreAmazon for $225 later. I spent a total of $800 and was reminded that it was a BMW. The Customer Service was great but the overpricing has ruined my entire experience and depleted some of my savings. Don't let this happen to you. Do your own research before purchasing. Unfortunately I did not until after the fact - I'm embarrassed to say. Caution and remember to Check Amazon. They have very competitive prices on their used auto parts.

This is a 5-star establishment - period. Holly and Butch assisted my mother during our visit and…read morethey make a great team. They were both professional, courteous and very pleasant. She got exactly what she needed and at a great price. We will definintly be returning!

Don't go to this place. Robbed me with their #1 copper price almost 2$ less than super salvage. I…read morecalled and asked why their price is so low and got hung up on. Then no answer when calling back. These ppl are absolute crooks. Terrible experience.

I read some reviews before deciding to give this place a try. It goes to show that sometime others…read moreexperience can be different. Most reviews said this place had horrible customer service, especially via phone: well I called this business around 9am, person on the phone was pleasant and helpful. I told him what I needed, he looked it up, told me they had it and would have it waiting once I got there. I hit the road, about a 45 minutes drive. Got there and asked for the guy by the name he gave me over the phone. He came out, greeted me, I paid and he had the part waiting for me just like he said. The entire transition took about 10 minutes. He even walked me out and took the part to my truck. My husband put the part an and it fit and worked great. I hate others had a bad experience but mines and as good.

Always a great pleasure to work with these guys always go above and beyond to make sure I'm happyread more

Wife came here to get a battery and the employees didn't offer to help at all. Thankfully I was…read morenearby, came over and carried it out to the car and installed it. The guys in here just sat on their rear and are not worth their paycheck. Gone are the days with actual service! If it's a company policy to not help, then folks need to stop buying anything here.

I just walked out of this auto zone Dunkirk Md., sitting in my car in awe of how rude the person at…read morethe register was to me. I walked in and said good morning. He said in a rude Tone @ what are you looking for" I stated what I needed, I then said I said good morning to you, he said what's good about it? Again rude. I said sorry it not good for you. I made my purchase. He left the merchandise on the counter and preceded to walk away. I asked for a bag, he tossed it in the bag. A man came in he pleasantly asked him if he could help him, the customer said no. He told that man/ customer if there is anything I can help you with let me know. I stood there watching the interaction, the rude guy, counter guy, said is there something you want. I said Iam just in aww of how rude you were to me, but I need the too purchased. He looked at me shrugged his shoulders, and said oh well.

Mr Cox had great customer service skills, a true professional. Took the time to answer all my…read morequestions and go in-depth on explanations. He made sure I was well aware of what I was getting into and making the best decision on a trailer purchase. These guys earned my business. Keep up the great work!

Beware COX trailers in Brandywine: The short version. My…read moretrailer had been stolen and when I found it years later, needed many repairs so I could move it to Cincinnati where I live now. Cox trailers was the only company I could find in all of SOMD who did trailer repairs so I called JD and he gave me the number of his trusted tow truck company. Here are all the problems I then encountered with JD: 1- the tow truck company HE recommended was late to drop off the trailer and did a VERY poor job of securing the trailer on the flat bed. JD then told me how upset he was that he had accepted my trailer and that he wished he had never gotten involved. In my opinion, this was very rude and unprofessional of him. 2- He put me off for MONTHS on a quote. I dropped the trailer off in November and he didn't get the job completed until April. I repeatedly asked for a quote and did not receive one. Finally when my husband reached out, he got it to him the SAME day. 3- He lost his temper with me on the phone one time and said he was losing money on the job and again, wished he had never taken me on as a client. (He later apologized but again, rude and unprofessional) 4- He said all of my running lights were in working order, but when we turned the lights on driving back to Cinci, one was out. 5- Once back in Cinci, we needed a partition built and brought it to a highly recommended trailer repair business. He told me that JD had lied about my bearings being replaced because they were clearly rusted through and that the labor JD had charged me was THREE times the price. (He kept the rusted bearings for proof). So not only did he NOT replace the bearings, but he charged me triple the labor it should've taken.