Moving to a new area and trying to find a good auto shop is like buying a lottery ticket hoping to win the jackpot. After moving to Waldorf, I was impressed with (and a little skeptical of) Boswell's nearly 5 Star Yelp rating. After using Boswell's twice, I quickly experienced how they earned and maintain their reputation. The owner, Tom is not afraid to tell you his rates up front and give his best estimate on time needed to diagnose/fix. He is candid about when he will be able to get to your car. I never felt pressure for any repairs - Tom is like an experienced doctor who gives his best diagnosis for what is wrong with a vehicle including options and costs for different courses of action. After 5 years, Boswell's is still our go-to auto repair shop. Through many repairs over the years, both small and large - Boswell's consistently provides fair prices, good service, and great communication. Thanks, Tom! Vehicles: 2005 Mercury Sable 2010 Dodge Grand Caravan read more

There are two types of guys that I generally don't want to interact with the first are mechanics and the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone read more

Boswell's Auto Service was efficient and informative. I needed a major repair and got my car back within 3 days! I just moved to this area and so happy I found them. read more

I can't say enough great things about this auto repair shop! It is refreshing to deal with honest, knowledgeable and friendly professionals. read more

this shop is a rip off took my car there for repairs and two days later it was doing the same thing not starting call the shop and the owner did not stand by his work he replies I fixed it all my military family stay away you've been warned I took one for the team now stay away read more

After a road trip, I discovered that my Chevy Tahoe was experiencing some major suspension issues. It seemed to be coming from my front driver side wheel. My usual mechanic couldn't see us for 7 days. I really love my usual mechanic, but running a household with 4 boys, we couldn't wait 7 days. I found out about Boswell via Yelp. Great reviews so I thought I'd shoot for a miracle. Lord knows I am so glad I found them! They were loving, professional, quick, and thorough! They were able to take us the next morning and have my truck ready the same day!!!! The issue ended up being my wheel barring which could have fallen off!!! Pricing was super fair! They even gave me some tips on how to maintain my suspension! I would recommend Boswell for sure!!!!! Appreciate the entire experience! read more

Exceptional And Caring Auto Service by Boswell Auto Service I recently had the pleasure of taking my car to Boswell Auto Service for some much-needed repairs and maintenance. From the moment I walked in, I was met with professionalism and a level of customer service that truly exceeded my expectations. Thank you Rachel and Tom, you guys are amazing and truly caring people. The staff at Boswell Auto Service were incredibly knowledgeable and took the time to explain the issues with my car in a way that was easy to understand. They provided a detailed breakdown of the necessary repairs, and were transparent about the costs, which I greatly appreciated. What impressed me the most was the quality of their work. The repairs were completed in a timely manner and my car has been running smoothly ever since. It's clear that the mechanics at Boswell Auto Service are highly skilled and take great pride in their work. Additionally, the shop was clean and well-organized, which further demonstrated their professionalism. The staff also adhered to all safety protocols, which gave me peace of mind during my visit. In a world where good customer service can be hard to find, Boswell Auto Service truly stands out. They have earned a loyal customer in me and I will definitely be returning for all my future auto needs. I highly recommend Boswell Auto Service to anyone in need of reliable, high-quality auto services. Rachel and Tom thanks again. Very military friendly as well. I wish I could say more !! What a team of professionals. If you need any services for your car in Southern Maryland area please re-route to 4 Irongate Dr, Waldorf MD. You won't regret visiting Boswell Auto Service. read more

Do not come here!! If I can give zero stars I would. When coming here I wasn't able to get out the car without a worker or manager (a white older male with white and gray hair) came up to me with an attitude and being rude and just disrespectful for no reason. I was able to have a better experience a J.J's auto service center. read more

If your looking for a honest, reasonable shop to get your car repairs completed, there's no need to look any further than Boswell's Auto Service. The customer service and workmanship was exactly what you would hope for. I was thoroughly impressed and feel like I've finally found a place to get my cars serviced!! read more

The Boswell team knows cars and knows service. I've been going to this shop for a few years now and they have been nothing but fantastic they don't over charge and they do great work! No job is too big or too small for them. Don't waist your time going anywhere else! read more

I usually take my vehicle to the dealership until they tried to overcharge me for work needed on my 2015 Infiniti Q50. I called Boswell and saved approximately $500 plus dollars. Service great, staff professional and friendly! I would recommend this shop to anyone. read more

I have been taking my vehicles here forever. It's SO NICE to know that Tom and the rest are working on my car. No pit in my stomach about shoddy work, or being ripped off. These guys ALWAYS treat me with respect and honesty. If you're looking for a garage that REALLY DOES take their customers' needs into consideration and provide ethical, thorough and quality parts and services, do yourself a favor and give Boswell's a try. They really are the best there is. read more

Outstanding service done by the mechanics Mrs Rachel and Mr Tom ,are excellent with customer service No complaints Jack&jennifer Toy Sr read more

First let me say my ex-husband always went to this place while we were married and he loved it too. I needed front brakes and I thought rotors too! I called around to other places and they basically tried to bust me in the head with outrageous prices into the 500's. I called Boswell and he offered to check to see if I needed rotors beforehand and not just try to make me pay for stuff I didn't need. I actually ended up getting 4 new tires, aligned & balanced, which I knew I needed, along with new front brakes- no rotors needed, all for a decent price. I appreciated their honesty, great customer service, and they have earned my loyalty! This is now my new place and I plan to tell all my friends about them! Thanks for standing out amongst all the other car repair places that just rip people off! read more

Ok, ordinarily I don't usually give out a 5 star review unless you roll out the red carpet for me. That being said, I was running errands with my dogs in the car with me when my starter decided it no longer wanted to cooperate with the rest of the mechanicals and resigned effective immediately. I don't know if you've ever been stuck in a parking lot with two freakin barking dogs and tried to ask people for help. Not happenin'! Fortunately a nice couple braved the canine onslaught to attempt a jump start in case it was the alternator or power issue. But again, lady luck was absent again. I did happen to have Boswell's number stored in my phone from when I needed their assistance with my previous car which was their garage queen. That stupid car must have kept Boswell's in business all on it's own as much as it would break down. The crane service responded fast, less than 20 minutes which is unheard of from AAA, scooped up my sled got it to the shop and diagnosed the issue. Meanwhile, I still have two dogs, no clue how I'm going to get home and groceries in the back seat from the grocery store I broke down in. They ordered the part, fixed my ride and I am one happy camper. Note: I've been a Boswell's customer for over 15 years. Mostly I got great service, several years ago it seemed to have degraded but now it is back to the level of quality that I like to do business with and feel comfortable I can count on the staff to honor their work, save me money and provide quality service. read more

I called yesterday to make an appointment for mother's truck to have her spark plugs replaced in her '08 Dodge Ram 1500 (5.7 engine, 2 WD) and was quoted at $305.60 and I CAN BRING IN MY OWN SPARK PLUGS. I was told to come in the morning when they open at 8am. Upon her arrival at 8am. She checked in for the appointment and reiterated the information listed above. The mechanic who checked her in was unprofessional and rude to my mother and refused to honor the appointment and agreement. My mother called me prior to leaving the shop and I spoke to the mechanic, and he advised that the person who I spoke to was new and they weren't going to give her an appointment and that she would have to reschedule. I said it's not my fault your employee made a mistake and the shop should honor what was agreed on. He said use another and shop, I said who do I need to talk to in order to file a complaint. My mother said he handed her the phone back and told her to leave. Initially when I called I was NEVER told I couldn't bring my own parts. It's very unprofessional that he canceled my mother's appointment due to they're employee error. Also, he did nothing to rectify the issue. Thanks for wasting her time. -Joaquin read more

I contacted Boswell auto shop last Thursday due to my car jerking and my car engine light coming on. I was used to taking my 2016 VW to the dealership but this time around I thought let me try a local auto shop to try and cut the cost but was hesitant. I initially spoke with Tom over the phone who was very pleasant and understanding and set my appt for the following Tuesday. I dropped my car off at their secured location on Monday night which was well lit and had all the necessary documents to complete and drop my key in their overnight box. They worked on my car on Tuesday and contacted me to inform me of the issues same day which happened to be not as bad as I thought and still speaking to me with awesome understanding and great customer service. Mr. Tom Boswell did not hit me over the head in charges and unlike the dealership did not try to sell me unnecessary additional services and I appreciate their business for this exact reason. Small family owned business with amazing customer service and fast. I will definitely be returning for any services and will definitely tell others. Thank you for being a trusting company with values! read more

The customer service is excellent and they are honest and straight to the point. Took my car to this shop after 2 mechanics told me that my front suspension needed repairs, but after inspected by this shop, all i need was an alignment. These people are great and know their job. I recommend them anytime! I will be back for future repairs! read more

I called and received a quote from Mr.Boswel for front rotors and breaks for $299, unlike a nearby auto service who wanted to charge me $589. Their prices are fair and I never felt ripped off or like I was being taken advantaged of as a woman. Once I dropped my car off, it was ready at the specified time. I'm very happy with the service and professionalism of Boswell Auto Service. read more

Many thanks to Tom and Rachel and the team at Boswells. My 1975 Pontiac needed mechanical work, exhaust work, and air conditioning work. All work was completed successfully. Smooth driving with air conditioning made my summer! read more

Unfortunately after management change, atmosphere and customer service has been on the decline. My father and I had been using this shop for years with our trucks and noticed the change immediately in customer service and price. We ended up changing shops shortly thereafter. It just sucks cause there are some really good guys/gals there working on the equipment. Won't be using them anymore read more

I've taken my car there twice for repairs and both times they delivered promptly. The prices were fair, the staff were friendly and responsible, and there we no further related issues after the services were completed. I've been screwed over many times by mechanics, and I tend to be skeptical anywhere I go. So far this place has delivered quite well and I will continue to keep them as my primary service professionals until proven otherwise. read more

I have taken 2 cars to them and total satisfaction with both. I was thinking repairs on my car would be huge, but the price was very reasonable. they called me and gave me a full explanation before working on the car. when I picked it up, no surprises and they were very friendly. I have 3 more cars and they can service them also. It is hard to find a trust worthy place to take your cars, I found one here!!!! read more

I highly recommend Boswell's Auto Service. I have never felt cheated or pressured to pay for unnecessary work. Honest business. Customer service is excellent. The only downside is that I wish they were open on the weekends! read more

Great customer service from the minute you walk through the door. To the courteous, professional, office manager to the mechanics/owner himself. We have used them multiple times. Referred fam and friends. Never disappointed. Thank you for your service! read more

Took my jeep too tom at Boswell's last week too have oil changed and radiator flushed Tom found other stuff wrong with my jeep that r being covered by warranty but I would not have known if he hadn't checked great group of guys will be taking car back read more

I love Boswell Auto!! Reasonable prices and they genuinely care about their customers. I highly recommend this company. read more

I so love this place. The customer service was excellent and the gentleman Tom was amazing. I went into the place for a oil change and they inspected the car for free and told me everything that was wrong. The service was fast and everything was done right. The prices are extremely fair too. read more

Spoke to new owner of this business; they fixed the issue from my previous experience. Seems like they are back to taking good care of their customers. read more

Honest, Fair and Reasonable....I tried to have my break service done at pep boys and they tried to charge me twice as much and take twice as long. read more

they deserve a 10 stars.we broke down in Waldorf md. this was on Friday, late afternoon. they were closing. stayed open until we got towed there tech. stayed and zoom in the car.they found us a hotel. next day .Saturday which they were supposed to be close. called it was fixed. they worked with us on the bill.I wished I live there I would get them for my auto service. the best. read more

Basically, the title & the 5 stars speaks for this entire review, but let me break it down. First of all, the lobby was nice and clean upon my arrival. And trust me, this is definitely significant to some of us due to the fact that I have been in some raunchy places, in which the customer service matched the look. And that brings me to my next point. The customer service was just as I stated, Top Notch. My man, Tom came out to greet me with the friendliest conversation and intro. Highly appreciated! Needless to say that he was very knowledgeable; therefore giving me a detailed explanation that was pertinent to the issue I was having with my vehicle. And the best part about the explanation is the fact that he left nothing out (via the inspection, the work that was needed, and the price). Again, I've given another segue to my next point. The price was not through the roof at all. It was extremely reasonable; hence the reason for my total satisfaction. Ok, one more thing... and I hope I'm not getting them in trouble by raising people's expectation, but I also received a ride home in the company vehicle while they worked on mine. I don't live far from the shop; so if you live a significant distance away, you may not want to get any ideas (Uber is your friend). I would highly recommend Boswells Auto Service, Inc. to anyone in the Southern Maryland area (or Northern Maryland, or Northern VA, or DC) who likes quality service at a decent price, with a smile. read more

We began to take our cars to Boswell's in 2019 after our local trusted mechanic retired and the next mechanic we chose was simply too far away. We were in search of a good, trustworthy, reliable mechanic. We live in Prince George's County and were leery of anyone local. We spent hours reading reviews for local mechanics (all seemed to have poor or mediocre reviews). We then expanded our search - southern Maryland and northern Virginia. We found a good mechanic over in Fairfax and used their shop several times the last few years but it seemed insane to keep driving all the way over to Fairfax and back...but one does what they have to do to get honest, quality work. So, in 2019 we searched the reviews again and discovered Boswell's in Waldorf. It is still a bit of a drive for us but at least we avoid Wilson Bridge traffic and the insanity of I-495. We have aging cars, so we are facing small repairs here and there. We first took our Pontiac Vibe to Boswell's for tire rotation and a general look-over. Tom was honest with what he found and gave us recommendations. There was no pressure either way. He gave us the options, shared his thoughts and concerns, and then left the decision to us. We felt we received good service and honest advice, so we decided to continue to use Boswell's when needed. Several months later we took our piece of crap Ford Fiesta to Boswell's for what we thought was a wheel bearing issue. A few hours after dropping off the car, Tom called us and told us that it was not a wheel bearing issue; rather, he honestly believed the noise was coming from the transmission and he suggested we take the car to the dealer. Tom could have found a make-believe problem with the wheel bearing but he was honest and straightforward. We are grateful for this honesty, Tom's advice, and for the fact that he did not cheat us out of money with imaginary wheel problems. It is incredibly hard these days to find an automotive shop with such honesty. Most recently, we took our 2004 Ford Focus to Boswell's for an engine issue (idle/stall). We described the problem in detail, and within a few hours Tom called us with the problem and the solution. Thankfully, it was a simple fix and affordable. The car also had another issue that we were reluctant to fix. When dropping off the car, we explained that the battery had to be disconnected each night because of a parasitic draw that drains the battery quickly. We personally installed an easy disconnect switch ($5 repair) after an automotive electrical system specialist supposedly found the problem several years ago and wanted $2k(!!) to repair. We opted for the $5 battery disconnect. Tom thought we had been given bad advice/a bad diagnosis years ago, so he offered to spend time retracing the electrical issue. However, we were extremely reluctant. We were not interested in spending $2k on electrical work on a 16-year old car, and what if he found the same issue? Tom was confident the problem was something simple but we were still hesitant because of the $2k price stuck in our heads. We decided to just fix the engine issue and live with our $5 battery disconnect. Boswell's fixed the engine problem and took care of a few other small issues for us, and we happily brought our car home. The very next day the engine problems returned and we were surprised. Tom had us bring the car back and he was willing to examine the car again and make other repairs if necessary, but he shared with us honestly that he felt us disconnecting the battery each night was undoing the repairs he just made (a computer part was involved). Now we were worried that we were backed into making expensive, unwanted electrical repairs to avoid the battery disconnect. Tom went above and beyond to find the problem for us, overlooking our stupidity and calming our worries. It turns out the automotive electrical shop was entirely wrong with their diagnosis and proposed repair. What Tom found was a simple, common problem. We felt dumb for believing all these years that it was a $2k repair and avoided the issue when in reality it was a common problem with a simple affordable fix. Tom's honesty and dedication to his customers really shone through, and we are grateful for his willingness to be patient with us and work with us through this problem with the car. Other shops would have made many costly repair suggestions. Tom found the actual problem and gave us the actual repair solution, and he took the time to explain to us in detail why the battery disconnect was causing problems. There were no unwanted or unnecessary recommendations or repairs. Tom and his team are impressive, and we continue to make the drive down from Prince George's County for such quality work. We can only speak for our experiences, but they have been great so far and we give our recommendation for Boswell's. read more

My 2005 Nissan Frontier V6 FWD was overheating. My regular mechanic told me that I needed a head gasket repair; unfortunately they did not do that type of repair. I specifically searched for a shop that could do that specialty. Which lead me to Boswell's. As it turned out I didn't not need a head gasket, it was a combination (water pump, radiator, misc. parts). I found Boswell's to be a professional auto repair business. They have state of the art diagnostic equipment and trained mechanics. Tom Boswell is very professional, courteous, and knowledgeable. I highly recommend Boswell's for general auto maintenance and more difficult auto issues. read more

A lot of my coworkers go here and love it. I've had mixed experiences -- the work is well done but there's upsell attempts and sometimes rudeness. read more