Had my tires replaced, very nice and professional the lady working the counter was very…read moreprofessional and helpful. This why I come this establishment. Very much recommend

I came here for the first time in February, to check if one of my tires had a leak. They checked it…read more& told me there wasn't anything they could do for now. I appreciated the honesty & their explanation of slow leaks, so I decided I would come here for my oil change instead of going to the dealership. Supporting local businesses is important to me. They were very thorough & again explained everything to me about recommended services. They're not pushy about it & they even had checked my Carfax before making the recommendations, which I was impressed by. Finding a shop you can trust is invaluable & I hope they don't change that. Marvin was who helped me today, but the entire team this afternoon was great!

Leo was great! Friendly, knowledgeable and professional. Highly recommend this shop. I use them all…read morethe time.

NTB - Well Earned 5 Star review…read more I recently needed to replace all four tires. After researching prices, I found a great deal through NTB's website and brought my laptop into the Waldorf, MD location (the one facing Crain Highway, in front of Sam's Club and Home Depot). The store manager, James, assisted me directly. He reviewed the online listing I found and confirmed with corporate that the specific tires were no longer available in my size. Instead of leaving me stuck, James quickly located a comparable tire, honored the price match, and scheduled my installation for two days later once the shipment arrived. When I returned for my appointment, my paperwork was ready and the install began immediately. While waiting, I had a great conversation with James' assistant manager and another customer, where we were given helpful information about tires and maintenance. Halfway through the install, James requested that I come back to the work area to review what the technician had discovered. This is the point where many shops try to upsell unnecessary work, NOPE... not here. The technician showed me my brake pads and explained the uneven wear. Instead of pressuring me into an immediate replacement, he honestly advised that no action was required yet, but that I should recheck every three months. That level of professionalism blew me away. James is awesome and runs an outstanding operation, he's professional, knowledgeable, and leads a team that clearly shares the same values. Because of this experience, NTB has absolutely earned me as a loyal customer. Recommendation level: Absolutely

The service was personable, prompt, and honest. I had a screw in my tire, and another tire store…read moretold me that my tire needed to be replaced. They were able to repair it. What work could I ask for?

The Mr. Tire Waldorf location (2225 Robert S Crain Hwy) is the worst customer service I have ever…read moreexperienced. The front desk guy (older man with a gray mohawk) is rude, nasty, and completely unprofessional. He ignored me while I was standing at the desk, helped someone else instead, then yelled at me when I spoke up. He told both me and my boyfriend to "go to another location" instead of doing his job, and kept complaining about being busy and being the only one there. He cuts customers off, argues, and makes people feel unwelcome. I left feeling disrespected and embarrassed. This man should not be dealing with the public -- absolutely unacceptable!

lol, are you kidding me? you might as well spend the night!…read moreI dropped my truck off with a manager (Phill) at 10:30am, when I returned he was gone because it was his day off? and Rick the manager who was on duty now,knew nothing about my work order! He looked at and treated me like I'm the enemy when I asked questions about my vehicle, if you use this location I suggest you bring (breakfast, lunch & Dinner) oops and a book. They must and should be encouraged to do better! signed We have no rights and i m Mad as Hell and I'm not talking it anymore!! (5.5hrs lost)?

I made an appointment the night before and arrived an hour or so early ! They were well staffed …read more They have the cleanest restroom I've ever seen in an auto shop! The staff were very friendly and knowledgeable. It was a pleasant experience. They also price match if you can prove it. I appreciate their great customer service and I would be glad to come back to this location to service my car.

Do not take your vehicle to this shop for anything; they will mess up your vehicle and charge you a…read morelot of money. I have never had an experience like this. I had my car towed to this Aamco because it was recommended for transmission replacement. Only my engine light was on. However, instead of concentrating on the transmission, they told me the catalytic converter was blocked and it needed to be repaired before the transmission could be replaced. Then I get a call about an electrical problem with my SUV keeping it from starting, and again I was told it had to be fixed before the transmission could be replaced. They kept my vehicle almost two months trying to fix the aforementioned problems. When they "fixed" the issues and called the warranty company for how much they will pay towards my transmission claim; according to them the warranty company wanted them to find a rebuilt transmission instead of a new one; then finally the company representative told them they would only pay less than $2,000 toward a new transmission. I requested my vehicle back, they charged me over $2,000 for the work they did. The manager took me on a test drive and I asked why are all these other warning lights on; he told me there were additional problems that needed repair. When I got in me vehicle to go home, it would not start. The mechanic mumbled something about my battery. He got it started with a jump. They succeeded in doing irreparable damage to my vehicle's electrical system, and they did not replace my transmission. This left my vehicle worst off then when I had it towed to them.

I can't speak for the rest of the reviewers but I had extreme good customer service and I would…read morehighly recommend them. I took my 2008 Pontiac G5 in for transmission repair and they were honest and strait forward from the beginning. I paid 3300 dollars for a rebuilt transmission and my car runs GREAT. The one day my car was supposed to be finish Mr. Doug & Mr. Manny call me and said it would be a one day delay only. And they were willing to pay for a rental car for that day and I got my car the next day with no problems. If anyone who has any questions about the service please feel free to contact me and I will answer your questions to the best of my ability. My thanks to the whole Aamco team Sincerely Calvin B. Jones bgenesis01@gmail.com

Doug and Manny are crooks! My car was not hesitating and stuttering before I took it to these…read morecrooks. They charged me $1800. To fix a couple of hoses. Which I did not approve. And said they changed the cam shift sensors but never did! But they charged me for the parts and labor for it though! I DO NOT RECOMMEND TAKING YOUR CAR TO THESE CROOKS! They WILL rip you off!

Crooks crooks crooks return car in worst condition than when I left it and charged me 2,050 dollars…read morefor doing nothing no customer service skills

I made a appointment for 2pm i arrived at 1:50pm and was told they can not do my oil change…read morebecause corporate didn't let them know about my appointment. I traveled from dc to Waldorf for nothing terrible customer service trash

I brought in my car due to a leaking thermostat housing. They said they would take a look at it…read more They called 25 minutes after saying the top and bottom thermostat housing is cracked. I was quoted $619 to replace and I asked why it's so much because the average replacement is less than $300. He said the top and bottom was cracked; however, it shouldn't matter since the top and bottom thermostat housing is glued together by the manufacturer and it comes as one unit. They brought the price down to $555 but IMO still over priced. I'm from out of town and was in the area visiting family so I was at the mercy of their service. I got it replaced but this will be my first and last at Meineke!

If I said I was having sex with President George Washington, Andrew Jackson, Theodore Roosevelt and…read moreJFK EVERY-NIGHT, would you say I was crazy? Those are the kinds of lies Tyrone tells. Firstly, Tyrone Crossland, May God punish you, your career, life and business. May you fail at all your hands touch from this day moving forward. May you leak money & joy and your hopes be dashed as you dashed mine. May your life be as painful as the pain you have caused me, and as pointless as bringing my car to you was. May you go out of business in the nearest future. May you encounter a customer who will drag you to the depths of bankruptcy and beyond. May God cripple your business as you crippled my movements, whilst my car was in your hands. Each day will bring you suffering and pain in 100 fold the measure of pain you caused me. May you suffer irrevocable spiritual damage, from this day forward and forever more.I regret that I share the same pigmentation as you and you are the kind of person who gives our kind a bad name, with your irresponsibility and your laziness and your lies. This man is a pathological & compulsive liar, who lies, knows that YOU-KNOW he's lying, yet continues lying in your face, with an expressionless look on his. Most of the pics are not even his handiwork. He kept my Camaro for 3weeks starting in January, telling me every other day that he'd be done in 2-days and when I call him in 2days,  he'd refuse to respond. He moved my pick up date 11 times...yes 11 TIMES!  I have photo and email evidence of all. Each time he moved those dates, he'd tell me my car would to be ready in 2 days, when that day came, he'd move it again, stating that he just had to finish the bumper (He was always finishing the bumper). I asked him few times to send me progress pics especially because he initially suggested it. He never sent one and stopped responding when I asked. The third week he calls me on a Tuesday, stating he has completed my car and would definitely have my car ready for me on Thursday, with an extra free caliper paint job as well because " I had been so patient". Then on Thursday, he refused to pick up his phone when I called him. He refused to return any texts until I texted him that my brother was dropping me off.... then came the furious texts, (and a call) asking me not to come with my brother and to hold off on coming because he had a lot of paperwork for me to sign. So I asked him to leave the keys with his workers (He had boasted several times to me that he has a lot of workers helping him). Then he said the front and rear bumpers were not attached yet.  He asked me NOT to bring my brother along with me.  He said he'd come pick me up on Friday to come get my car. I asked him if he had a picture of the completed work. 6 hours later he sends me a picture of the rear bumper with a tiny section of my car wrapped....... He had only done the work that day. On Friday when I called to confirm him picking me up as he promised verbally and in writing, he refused to respond to me in a timely fashion. My brother called him, and he told my brother he had promised to pick me up and asked why I had gotten someone else involved.   I set out to get my car anyway and did not alert him until I got there. He was not at his shop. (whilst I was on my way there he had texted me to say he had not attached the bumper because he got into an accident). When I got to his shop, and after threatening him with police action due to thievery, he showed up, opened up his garage door and lo and behold was my car with with the bumper on and just one tiny side of my car done. He told me it was completed just that morning. Then 5 mins into my getting there, I began to record our conversations and this lying creature had the audacity to tell me that whilst I was standing there, with my brother as witness, he had affixed the bumper back on........... I was standing right there. My brother was standing right there. That is sickness. He needs a mental hospital asap. He is lazy. He has a very ridiculous and irrational temper. He is Erratic.  His communication skills are seriously lacking. He also was not in an accident. I Paid him what he asked in full. He owes me money now.

I'm only giving g one star because I can't give zero. Horrible customer service this business red…read moretook my deposit of $125 for a roof wrapping and cancelled my appointments for 2 months. Still no refund had to go through my bank and taking this business to court. Do not trust this business. Owner Tyrone Crossland Jr. Also operates under CCA Wraps warning do not do business with this guy!!!