Overall brandywine auto parts has been around for years and has always been a consistent place to go get auto parts .Also the customer service has always been good at the times when I visited . read more

Horrible, telephone customer service. Hey listen , I fully understand the phone ringing off the hook, and a high paced environment. But this individual clearly was trying to get me off the phone in the quickest record setting way possible, cut me off mid sentence, and just flat out being negative. Never will I call upon them ever again. It's shame the company I work for has a large fleet of Vehicles. Oh Well. read more

I went in recently to get a new taillight as mine was broken . i had a repair order to get it fixed . I had dealt with them before and no issues but this time they sold me a taillight that didn't work so I didn't pass when I went to the police department with my work order . I had 2 other people look at it and they said the wiring was shot So a friend has a handyman that looked at it and we ordered. a new one from amazon . I called Brandywine auto for a return . They kinda gave me me a hard time but told me to come in . So I drove the hour back down the road . Thry still questioned it but ulti gave me a refund for the part not the labor . I asked about installing the new one since it was their mistake and they wanted. to charge me 120.00 .So for a 15 min job . My housemates boyfriend installed it and yup 15 min . I bet they it took 15 min the first time but they kept my cat for an hour to charge me . Nooe not again ! read more

They are lazy ass motherf*cker good for nothing. All they are good for is destroying customers car. Not putting things back probably. have they gotten sue before? like how are they even fuckin open especially with so many bad reviews and many Incidents . And as I am reading the reviews and the owners respond are shocking to me making it seem it's the customers fault. We'll see what's the next step .‍ how is this even safe . Opinion are welcome read more

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Please be aware of the customer service representative by the name of Joe. He is a liar and a deceiver. I need an axle for my vehicle and I talked to him twice . He lied to my both times about the axle being new. When I arrived to pick up my part it was used. He knew that he could not order a new axle. So I returned the used part then he tells me that I have to pay a 25 percent restocking fee. That's highway robbery. I will be talking to JR real soon. read more

I went to pick up my car today to be told that the shop mananger LIED and said he spoke with me about another part that I needed! how tf are you supposed to be the shop manager and your lien and not communicatin. I should not have to pay for any extra work that was not discussed with me period. Now I feel like ima have to take this further then it needs to be because I definitely have a lawyer I wish I had a better experience with this establishmen. I am very very upset I am already paying yall $1000 of my hard earned money and you always have greedy people taking advantage of you. Now I am going to drag this situation very very upset that I was lied on. read more

Mari Austin, sales/customer service representative is very vague & unprofessional. Made me wait 2 hours thinking I was about to get a part. Only to make me stay pass closing time. Then I walk up to the last 2 workers (which was her and her short fragile husband) that are leaving only to be shouted at & threaten by saying they was going to call the cops on me. I, very confused just wanted an explanation while her husband was yelling at me behind lock doors. Finally got them to talk only to blame me for the miscommunication. Seriously? I heard y'all was bad but not upright dogshiet. Mari was very vague, misleading & just incompetent. From the first time I walked up with my order number she ain't say anything for the next 5 minutes. Just made me stand there for 30 mins only to tell me the part don't work or it's not there, (the usual lies they tell) and then handed me another work order (1hr prior to closing) and said "they" will call me later. Then she said a mechanic will call me. Then I told her I'll just sit in my car and wait till they do call me and she said agreed. She made me think I was getting a call from that same store for a part I was going to get & I just sat in my car. read more

Brandywine Auto Parts - Auto Parts & Supplies Near Me - Brandywine, Maryland

I went to Brandywine to pull some parts for a car. I should have seen what was coming when I noticed there were no customers there, NOT ONE PERSON. The nasty @ss counter guy charged me $2.00 to enter the yard, and then did not tell me where the fords were. I assumed I could figure it out on my own. Went into the yard. None of the cars were in specific groups, no Ford section, no Chevy section, etc. Just a bunch of cars all mixed up. I finally asked a yard guy, he told me that the guy up front should have told me where the fords were and then drove on. After looking for a half hour I gave up. This used to be a first class operation...30 years ago. By the way I'm a mechanic, and I know my way around a salvage yard. In my opinion this is not a salvage yard any more, it's a junk yard. Do not waste your time. read more

I posted on the Brandywine site about the warranty I paid 200.00 For and some person posted that they have no record of me purchasing anything from them I have every reciept and you can not be any type of manager for brandywine auto parts to tell someone who has spent over 1000.00 dollars in your establishment your investigating skill need to be updated in the mean time my car is sitting in a shop for months waiting on you people to acknowledge my warranty and do the right thing. read more

Brandywine Auto Parts - Auto Parts & Supplies Near Me - Brandywine, Maryland

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I called this place asking for if they had this part for my vehicle. This guy called joshua SAID YES WE DO HAVE IT I EVEN ASK HIM CAN YOU PLEASE MAKE SURE Because is 1 hour and 45 mins drive for us. And he respond o yes we defenitly have it Drove almost 2 hours to find out they got nothing and he tried to pull wasnt him who anwser the phone and told us yes they did. read more

Brandywine Auto Parts - Auto Parts & Supplies Near Me - Brandywine, Maryland

Do not get major repairs done to your car, go to the dealership. Engine or transmission they can jam it in your car but don't think it will be done right. The prices are good of course since you'll have to come back to pay them again to fix what they were supposed to do initially. Just get minor things from here NO ENGINE OR TRANSMISSION work. Thank me later. read more

If I could give zero Stars I would the customer service sucks. Nobody in the yard to help you it's a little short white guy there I don't know his name but he's an a****** he doesn't know any information about anything he just likes to carry confrontational with several customers he was arguing with someone when I got there because they had a complaint when I left I made a complaint and he wanted to argue don't waste your time and even go there it's a dump the worst junkyard I ever went to. When they when you ask them where a part is if you've never been there they won't even tell you how to use the yard how to use their paper they won't give you anyone to help you and just don't even waste your time and go there so waste of time and their parts are garbage read more

All out good service and no hassle getting what u need. They also have great prices and a variety of cars not completely picked over. I'd recommend to anyone who needs parts. Only thing is they're only open on the weekdays read more

I purchased a used transmission from these guy's for $250.. Installed the new transmission and relearn..Only to have the same issue upon further diagnosis I discovered it was the transmission shift solenoid..So I called and told them about it. I was asked did they install it.When informed no they said they needed a diagnosis from a Tech on the shops letter head..I informed Phillip that I was a tech with over 15years. So he told me to get a letter using company letter head and send it in..Needless to say they did not honor this and accused me of downloading the letter head of the Internet..When asked what more could I do.I was accused of being rude and told I had to purchase a new transmission..I have never been so rudely handled by a company in all my years as a tech..They made me feel like I should've attached a resume to a letter they asked me to give them...Very rude and very unprofessional establishment..That actually sells junk not savage read more

I had my windshield replaced at Brandywine Auto today. It cost $165 for a new windshield and $150 for the labor. This was less than I was quoted at another shop. I purchased a brand new windshield which they ordered for me. They also have a pick and pay lot for used parts (I didn't venture over to that side). I paid for the windshield last week and it took one day to arrive. I came in today to have it installed and it took less than an hour. The customer service was good. I recommend this place for windshields. read more

Messy yard-vehicles are picked over-rows are not clearly marked-cars are not sorted by any degreepics online DO NOT reflect the condition of the car in the yard! Unfriendly counter staff. FORT WASHINGTON SAVE MORE U PULL IT IS SO MUCH CLEANER, NEATER, HELPFUL, FRIENDLY. Do yourself a favor and drive the extra few miles to go to Save More U Pull It. read more

I've been calling for a couple of weeks but keep getting the run around. Pretty rude and unwilling to talk to the customer for some reason. Maybe they're fine if you actually go there, but they treat you like you pissed in their cereal if you call them. read more

Treat people as the way you want to be treated. Not because I could not speak and hear English well. Im Vietnamese. Not because I do not know about car as everyone does. I do not want to remember all bad experiences here and also I do not want mention a sentive word "r....." at this time. You never imagine that one day you do not know about "things" and come for helping. Or you come somewhere else without spoken English as your mother language. I feel frustrated at the time I gave my card to the stores without knowing no refundable, no exchange to my product. I knew after I paid and received receipt with papers. I even was shock at the day I picked up my product. He said NO WARRANTY COLOR. What can I do? ( a silly girl) He said I can order another one. I might be forget to tell you about color but you are the one who looked my car. Do you know how does it cost? $270.30 You did not care about the look ( silver and black?) You just want to sell things. I wrote one review in Google. I know one review did not affect anything. However, I want to tell my voice. This is a Communication. You sell. I buy. Both good. Do not sell for only money. Do not think that you are the only store. Politely. Sir. I had been gone money for once only. Another lesson in my life. I spent waste time with wrong people. :((((((((. read more

I have a 2018 Ford Expedition and I made a huge mistake and blew the engine up, I went to the dealer naturally and the price was astronomical 14k please note I did and do have a service agreement and warranty BUT it was my fault I could have lied but the mistake was clearly my fault. So let's get to the review my wife and friends were advising me to call Brandywine I am glad I did they found me an engine with 1900 miles on it and installed my brakes and turbos for less than half of what anyone else and they did a great job, Phillip Pallo was excellent and Laurie and Jeff in the installation center were excellent and honest they all were honest and fair. read more

I went to Brandywine U-pull it for a part that I needed. After I paid my two dollars to enter the yard, I found out that Brandywine pulls all the motors, transmissions, and pretty much anything in the engine bay before the car is put out on the yard. If you need anything engine or transmission related, DO NOT GO TO BRANDYWINE U-PULL IT...save your two dollars and go to Stafford or Fredericksburg Pick-a-part. read more

Their rudeness on the phone is only surpassed by their rudeness in person!! A pure bait and switch operation. Tried to charge me $400 for a part that was advertised for 85 Tried for three days to call. They would answer and is soon as I spoke they would put me on hold for five or 10 minutes. After being on hold for 25 minutes I hung up. Decided to drive the hour here to see if I would have a different experience in person. Employee at the counter was very curt and short. Did not introduce him self, did not say hello, just started talking. When I try to talk he would interrupt me with in mumble little rude things under his breath When he looked up the part that I wanted he told me they did not have it on site as the website listed, and also it would be $400 for the part that was advertised for 85. When I told him the website had listed on it the part was in stock at this location, his comment to me was "I already told you it is not in stock". Hmmmmm... somehow I felt like my kindergarten teacher was trying to scold me. And I really have to ask a question here, does one have to be this rude to work in the used auto parts industry??? A pure bait and switch operation. When The employee saw that I was not interested in buying the overpriced part, he quickly pick up the phone and pretended to have a conversation. Unfortunately in the Washington DC, Virginia and Maryland area there are not that many auto recyclers or used auto parts places. They have more business here than they can handle and unfortunately the true nature of a person comes out when they don't need your business and they act like it accordingly. I had not read any reviews online about them until after I had such a bad experience. Then after my horrible experience, in looking over the mostly bad reviews, I can tell you I believe everyone of them to be correct. And the only reviews that I saw that looked good, my guess is they are from employees. I would suggest to anyone reading this, which is probably after you already had a bad experience, avoid this place like the plague. . read more

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The worst junkyard in the area. I'm a shop owner and I buy from Chuck's all the way in York Pa to M&M in Stafford and a few places further and closer to the DMV. The customer service at Brandywine is horrible. The person I dealt with Philip P@llo at the brandywine location is a pure jackazz. First they missed the deadline on pulling the part then they gave me a wrong part THEN lied about me having to return it myself from the Bowie location to the Brandywine location and then wanted to charge me 25% even though they admit it was the wrong part because the interchange made the mistake. I was okay with the wrong part issue because it was a glitch but to try to charge me for they're issue is crazy. I would fly to the moon before I buy another part from them again. read more

I give this business a no star, I called to inquire about a part who ever they have answering which is a female , Was so rude and unprofessional, yelling at me through the phone because I couldn't understand her non speaking ass . I would never give this business a dime of my money . I see have it's a two star business . read more

I needed a part from my mechanic while I was at work. My girlfriend said she would help and drive all the way from Bethesda to Brandywine @ 14000 Crain Highway just to find out the part needed to be ordered first and arrive tomorrow! I asked the guy before she went and he said "we have in in stock just come pick it up." Do you think they give a shit for the three hour inconvenience? Meanwhile my car sits hoisted up on a Lift at the mechanic's shop for a second day and now he is pissed... This is a terrible practice of business especially when they deep in the freaking woods! read more

DID NOT STAND BEHIND BAD TRANSMISSION THEY SOLD ME. I bought a used transmission for my 2006 Ford Explorer through Brandywine auto parts. Due to delays at the shop I was working with the transmission sat for several months uninstalled. Now this is a legit Exxon station with an ongoing relationship with Brandywine. Once installed the transmission sent error codes like a Christmas tree. I had the vehicle towed to another shop to make certain it was not install error. Same codes, tranny no good. So I spoke with MARK the manager and he said the tranny had only a 30 day warranty. Now mind you we had three service stations corroborating the fact that the transmission was bad, and had only just been installed. The trans was bad from day one, and instead of standing behind his product, and providing a new one, Mark stonewalled me and stood behind his short warranty. His scrap iron transmission cost me $750, plus the install cost, $1000, plus towing fees $120 plus rebuilding his worthless transmission, another $1200.00 He could have done the right thing and seen that his transmission was junk from day one, but he screwed me with the short warranty clause. Thanks again Mark. Watch these jokers they are unethical. read more

Came in for what should've been a $10-$15 part, the guy tried to charge me $50. One look on eBay the same part is $10 shipped to my door.

Used to love going to Brandywine to get parts for my Jeeps. They have a lot of selection across many lots... However - don't even try calling to ask a question about parts, inventory etc!! They answer the phone "hello, Brandywine please hold, thank you!" Click! Then you will wait forever to get someone on the phone. If they don't know they tell you to call the other yard and repeat the same process. You will be bounced back and forth, one word answers and that's if you are lucky enough to get someone to even talk to. Unlike Harry's u Pull it, Brandywine doesn't have a good, easy to use inventory of their cars online. That's probably why you can never talk to anyone because people are calling in to ask if they have this or that car. Come on, Brandywine! Put your inventory online or hire a few more people to answer the freakin phones! Used to love you, now I'm just blah read more

Their pricing is excellent but their website is useless. It says that you can place a request online and someone will get back to you in 24 hours. THEY NEVER DO! They should just remove that part from the website to stop annoying potential customers. Totally useless! Then when I called the yard asking about a bumper, the male who answered said, "I'm busy right now. We have all kinds of parts, you will just have to come check for your self" and hung up on me. I realize that they can't keep track of every nut a bolt from a used vehicle.... but a bumper? My advice is that if customer service means something to you, there is a smaller but better yard in Rockville. Apparently because of their size, they value every call, and every customer. read more

As the reviews state, terrible customer service!!!!!! Rude and unfriendly. Do not support this business. I wish I read the comments before taking my truck here. I was so happy to find a discounted Engine that I took a chance. Huge mistake!!!!! Buying the engine was ok. However installing and waiting months and then driving off and the check engine light came back on. And being told to take to Autozone was the issue!!!!!! read more

My "go to" guys. Lifesavers! I've done four major transplants and have purchased more than a few parts over the last 10 years or so from them. One engine and one transmission for a '96 BMW 7 series. The tranny was about 5 months ago. The engine was dropped in about 6 years ago and gave me "check engine" initially which prompted a visit to the dealer. Passport BMW lied and told me the engine was junk, had rodent damage/bent fly wheel, etc, and to junk the car. I called the Brandywine owner, Woody Meinhardt, directly to express my ire - feeling duped. He asked me to bring the car in to Bob and have it checked. That they'd take care of it if the dealer diagnosis was accurate. Bob put the car on a lift, flashlight in hand, and pointed out where none of what I was told was the case. His tech found out the issue was nothing more than bad valve gasket covers and boot plugs. They fixed it. Norminal charge. Problem solved. They even changed my power steering reservoir some years later at their Ft Washington SAVE MORE location which I think is now closed, for installations anyway. Two transmissions for a BMW '01, X5. The first one lasted about 7 years and this latest one was just dropped in last week. $1800 (including labor) beats the hell out of paying the dealer $6k+ for a brand new one. What impresses me more than anything is these guys have integrity. The latest tranny on the vehicle was bad and creating fault codes as diagnosed by my mechanic. Bob and John, GM and shop foreman respectively, took ownership of the problem... test drove the truck for a few days and agreed with the diagnosis. No pushback. Bob called and said they'd be replacing it, no charge, labor included. Mind you, this all happened outside of the 30 warranty window they offer. Very honorable considering the thing didn't start giving me problems until a month in. More ONLY issue with these guys is how long it takes. Because they stay busy, you're looking at roughly 3 weeks for major installation of the type I discuss. All four of my jobs came in around 17-19 days. Be prepared to rent a car for a while. My review is actually mostly for the INSTALLATION location @ 14105 Brandywine Rd, Brandywine, MD 20613 - which isn't listed on Yelp so I picked this one. Great option to buying new especially if you have a late model car like me. read more

i work for a bodyshop, and i had called too get a eta and was told we deliver up too 4pm, and then got a response which i did not need, when all i wanted was a eta, so after i get this part sometime today maybe, i will never accpet another part from any brandywine location's. piss poor cust service on the phones. steve mcnamee college park collision center. read more

I've never purchased used car parts and was surprised about my entire experience at Brandywine Auto Parts. Let's start with Billy. While answering what seemed like a never-ending stream of calls, he was pleasant and able to direct me to the part for which I was searching. Then, there are the guys in the installation area. Even when a woman expressed her anger with not getting the answer that she wanted, the Brandywine representative never waivered in his professionalism. Additionally, while I waited for the installation of a car part, the guys consistently provided great customer service to the many people who entered the facility. They even joked around with customers a bit to lighten the mood while people waited for service. And equally important, the cost was GREAT!!! In fact, it was significantly lower than estimates that I received from a dealership and two repair shops. read more

I called once to inquire and the guy was super friendly. He told me that they didn't have what I was looking for but their sister store did so he gave me their number. I lost the number and called back to inquire again and this time this guy was extremely rude. Very short and unhelpful. A bit snappy and rude as he told me he couldn't help me. I never called back. I called U Pull It instead and that conversation was very pleasant so they'll be getting my business. read more

I purchased a used auto part from Brandywine Bowie, MD. After having the part installed by a mechanic. I learned the part was bad. I called Brandywine. I was told I could get another part. Instead, I requested a refund. And, had my original part rebuilt. I was told I'd get a refund. I returned the part. Got no refund. And was told that the part didn't come from Brandywine. My suggestion is not to deal with this business if you're not experienced at buying from junkyards. As some employees are very dishonest. read more

I patronized this place with buying 2 engines and a windshield...the last engine I bought wasn't any good...they are giving me the run around about replacing my engine...they are not trying to uphold their warranty and trying to pass the problem around to whomever...I will not be quiet until I get my engine. read more

Wow!!!! Today I called Brandywine Auto Parts and spoke with a Alexander Lewis. My issue was I needed a transmission estimate for a 2009 ford flex. Mr. Lewis researched my request and provided me with a really good estimate. He assisted me with the value of replacing the transmission in my current vehicle and how transmissions work. I got off the phone pleased. Then, about 20 minutes later, Mr. Lewis called me back and informed me he found a cheaper transmission!!!! Wow, what service. I had not thought of using a salvage yard for the replacement. Brandywine was recommended by a co-worker who had a similar experience. Brandywine rocks and I will be telling everybody I know. Thank you Alex Lewis, you're the best!! James read more

These guys here are always dependable for any part you need and great customer service!!

I have had a very bad experience here with this staff. I came in on 5/31/17 around 4:00 and they were extremely rude to me and my boyfriend and were very unhelpful. We drove over an hour to get here and it turns out they told us the wrong thing when we bought the part so the drive here was for nothing. Very ashamed. read more

Worst experience ever . Parts were not ready when promised. Gave wrong parts . Nefarious attitude of MR Philips the concerned gentleman. Should have followed the reviews. A POSITIVELY NO GO AREA FOR SPENDING YOUR HARD EARNED MONEY. read more

I had my front bumper bought and put on by brandywone installations... it was a wonderful experience. The work was impeccable as i am very very paticular about my honda. The same thing happened to my bumper again so i am going right back to them. I would highly recommend this shop and the people that work there. read more