My trailer broke down leaving the water at North Beach and nothing like having a knowledgeable…read morestaff that can have everything ready for you when you arrive. Nothing but 5 star service. Thanks for having everything I needed and going the extra mile with some do it yourself suggestions.

I enjoy the awesome selection of parts. After purchasing a 6" 10 LED tail light in your store and…read moregetting home to find the exact part online for nearly 2/3'rd less I feel taken advantage of.

Stopped by last night due to a break in my exhaust system wanted a simple tack weld to hold it up…read moreto get to work the service advisor explained to me after 2 seconds of looking at my vehicle that nothing could be done and I'd be wasting my time and money with them. Needless to say I left dragging all the way home fixed myself when I did get home and will not or recommend this shop to anyone needing quick exhaust work.

I initially found it great and recommended it to a friend who got a full exhaust installed. I liked…read morehow helpful Colleen was at the counter. Shortly after the muffler and exhaust tip install, the tip lost its black color. I purchased the exhaust tip from their shop, as I wanted to support local businesses in 2020 instead of my usual online shopping. Going back to get it replaced led to a very sloppy slanted exhaust tip that I have previously posted pics of. It's extremely embarrassing. I could see it looking whacky from inside the waiting area. I was nearly dark so I didn't know just how bad it was. I had paid for their shop to do the Magnaflow Muffler and tip in house instead of buying a system. The bullet muffler was simply placed in back next to the tip. All that I've seen, the muffler is upfront. My mechanic brought this to my attention first.

Bait & Switch I…read morecalled Olympus at around 3:45p on a Friday to check if they had available a car battery. The lady checked and quoted me two prices: flooded battery is $179 with 2-yr warranty and AGM battery is $230 with 3-yr warranty. I stated I would go go the AGM. She told me the battery had to be delivered to their MD store from their VA store. I agreed and told her I needed the battery that day as I had secured someone to install it for me. She said no problem call me back at 5pm and I'll confirm if it's been delivered or how far they were away. I called her back at 5pm and she said the driver was minutes away from the MD store and I should head to the store to purchase the battery. I headed to the store and advised I was there to purchase the battery. That is when I was told the battery was $279 with tax it was $297! I told the guy I was quoted $230 by that lady in the VA store. He tried to lower it to $255 plus tax but would not honor the $230 price even after calling her who also confirmed she quoted me $230z. I was left driving around store to store trying to find a battery before stores closed at 6pm to ensure I had it in time to have it installed that evening. FRUSTRATING! Lost a customer and earned a BAD review too! Olympus do better! Honor your price quotes - that's what a good business does!!!

I've been going here a lot lately to get miscellaneous parts for my 1999 Honda Civic. So far, I've…read moregotten spark plugs, a front headlight, and an air filter. They always have the parts I need and best of all, they are at least 50%, if not more, cheaper than any chain auto supply store in the area. The service is excellent and they seem very knowledgeable. If you need parts, I highly recommend you check them out. They also have locations in Fairfax, Woodbridge, and Chantilly. I can't say if the other locations are as good, but just in case you're not near Alexandria, it's worth to check out.

As a new resident of MD. I needed to get my MD Inspection…read more ((I know...only an inspection-right... - no seriously I know auto repair pretty well... I'm just not from MD... I've seen some pretty shady stuff. MANY of todays shops are seriously under trained/uneducated especially on todays newer cars. I say this with praise for those shops with employees that may actually care... The rest of the shops, simply don't care...)) After checking yelp.com with no success, I made a few calls looking for only the most trusted, reliable, and established of shops. Cox's was at the top of the list recommended to my by a local professional. I took my car in without an appointment. Although unable to do it immediately (( not at all that I would expect that)) They simply asked me to come back in about an hour and they'd squeeze me in. Upon my return they promptly test drove and inspected my car in a timely manner (about 45 minutes.) Unfortunately for me, my car failed. ((I actually expected my 14 year old car to fail for some reason.)) The Inspector, Took me into the shop and showed me the exact reason of concern. I promptly corrected the Issue and called back the same afternoon to actually schedule to come in the following morning. Upon the Re-Inspect, I was relieved to learn that I had satisfied Maryland's strict inspection demands. Again, I am pretty well rehearsed in auto repair/service. Shops, Dealerships, and Parts as well, hence my precautionary measures I took to find a top notch shop. These guys obviously know what the hell they are doing. They run an honest operation, and they are not going to molly-whop you for your hard earned cash. Simply put, There are only a few people I will let work on my cars. After seeing these guys in action for only an hour and a half, Cox's Auto Repair is now on my list!

Nb My experience was…read moreok until they tried to feed me a line about my tires being the wrong ones because they didn't have the knowledge to repair what ws broken and sent me on my way with a problem I hadn't had before but they tried to convince me there was no repair possible until I change my tires even though I've had the same ones for awhile with no problems

I believe that we have found our new go to for tires! From the moment I spoke to Paula on the…read morephone to the interaction I had with Leo, the service manager, I felt great about spending our hard earn money here. This location promised and delivered awesome service. The customer service was personable and relaxing, restoring the trust that was lost from my last interaction with a different NTB.

The staff were polite, the space was clean & quiet for a car shop. I will preface by saying this…read morelocation is out of the way, about 45 min from me but closer to family in case I had to wait. I came in for 2 new tires and an alignment. While I was in and out in about 45 min - 1 hour, quick work doesn't always = good work. Maybe I'm used to shops trying to up-charge or offer additional services but I had to ask for information and updates. I let them know that the steering was off and assumed that since they were doing an alignment - that would fix it. I wasn't aware that I was supposed to be provided a print out of the alignment as a reference which I didn't receive. It's almost as if they didn't check the steering or only did an alignment on the back because as you can see from the photo my wheel is still twisted while going straight. And yes I was charged for it (they provided a discount for a Google review so expect an update there). So because it was out of the way and I didn't get what I paid for - I went to a closer location 2 days later. They noted that the alignment was done incorrectly - fixed it and yes I was charged. The previous store was nice enough to refund me but I had to go up there to get it - hence me saying it was 45 min away from me. The manager Leo was really kind and apologetic, and refund was swift. While mistakes happen, this one was too obvious to overlook. Even when my truck had to be brought out - you could tell there was something off with the alignment but it was still considered complete. It was more of an inconvenience than anything.

Great service in and out in under a half hour. Plugged my luxury EV tire without complaint. Even…read moreknew and reminded me snot the specialty jack plugs used to jack up my vehicle. No one else has ever done that. Everyone else uses the repo man truck without concern for car maintenance. Great experience!! Will save this information.

I went to have new tired mounted and balanced. I called before hand. No appointment needed and the…read moreprice was said over the phone.

Unexpected flat tire that needed to be replaced. We I legit needed new all the way around and…read moreSouthern came through. The other tire places on this fall Saturday morning had major wait times for service. I remember being in a bind last year and that was my first visit to Southern. I got four new tires on and balanced and was in and out. Nice waiting room with WiFi. This will be our go to place in Waldorf.

Came in late afternoon on a weekday because I must have driven through a hidden construction site…read moreor something somewhere (punctured two tires with nails, but no clue where or when), but because of the punctures, it led to the sides of one of the tires being shaved. I had a long drive the next day and they were easily able to fit me in, answer all my questions, and help me out of the jam. Prices for parts and labor reasonable. Customer service was great, professional. Helpful staff.

Dropped our son's Honda Accord off for a timing belt service and valve cover gasket change a few…read moreweeks back. Very appreciative to the sharp eye of the tech who noticed the crankshaft pulley bolt was missing when he pulled the timing cover off. Before they proceeded, we received multiple pictures documenting the issue. Had it not been for the sharp eye of the tech, something catastrophic could have happened down the road! Art's saved us thousands of dollars had that pulley separated from the motor, so a Big Thank You from our family!

I woke up Monday morning with an almost flat tire and I was on my way out of town to South Carolina…read moreby myself. It was an emergency situation! I called Art's and Chris said to bring it in (I've been a loyal customer of Art's for 9 years). They were able to squeeze me in at the last minute, fix my tire, air up the rest of my tires, and made sure I was safe to leave on my trip. I could not express how grateful I am for the value of service I received. I would recommend Art's to anyone! Thank you so much for everything!!! Y'all are the best!!!