We have bought several cars from here over many years, the service on repairs and recalls has been very good. If we go to purchase a car, that is what we do. No trading in, sell the old car in a private sale or donate to charity. All dealers make the biggest profits on reselling your old car. Don't put yourself in the position to feel you are against the wall. All in all, don't go thinking this is the only place to buy a car. Don't like what you see, or don't like the dealing, leave, go somewhere else. Bottom line, this has been a good place to purchase cars. read more

Waldorf, Chrysler, Dodge, Jeep, Ram I brought my Jeep Wrangler to this dealership because the transmission light came on, the vehicle was jerking, and it was unsafe to accelerate or reverse. The initial service representative told me it would be a three-day wait just to have the vehicle looked at. While trying to figure out a plan outside, a second staff member approached me. I explained that the vehicle would not reverse at all, making it impossible for me to even back out of their lot safely. I also mentioned an active recall on the vehicle. I was told that because they did not have a certified transmission technician on-site, they could not help me and that the recall repair wouldn't fix the issue anyway. Instead of offering to help arrange a tow or ensuring my safety, the staff member told me my best option was to drive the malfunctioning vehicle over 30 minutes away in heavy traffic to dealerships in Annapolis or Alexandria. When I reminded him that I could not even put the vehicle in reverse to leave, he asked if I could drive forward, told me to use the forward gears to get back on the main highway, and wished me good luck. A specialized dealership should never advise a customer to drive a severely compromised, unsafe vehicle back into traffic. The complete lack of assistance, basic safety concern, or guidance on alternative towing options was incredibly disappointing. Update: I managed to get the vehicle to a different Jeep dealership, where the staff took the situation seriously and took the vehicle in for service immediately without hesitation. That is how urgent safety issues should be handled. read more

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services required and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks. read more

It's never truer than when buying a car - Caveat Emptor! The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed! read more

Stay away from the service department you have been warned. They will do more harm than good. Took my Jeep in for a standard oil change they overfilled, it sprung a leak they denied it and then took a week to diagnose only to replace a part not needed. Took my Jeep to Lexinton where they diagnosed a leak on the header gasket took them 2 days and had it fixed in 4. At Waldorf Jeep they are simply incompetent. Will never do business there again. read more

took my truck in 1/27/25 my truck ends up back 4/25/25 same over heating issues with my truck being left on the lot where i parked it for 3 days and then for the service clerk to tell me i'll be charged another $160 for another diagnostic test... i've called to get no answer not even a call for them... read more

We came here to purchase a couple new Wagoneers, but because we are two women we were treated like teenagers who wanted to go on a joyride. They were clearly not interested in our money so we spent it at Annapolis Jeep instead. Their loss. After seeing the other reviews, i'm relieved we didn't buy here. read more

Made an appointment several weeks ago since my Jeep was having a stutter when I would be driving it. Spoke to several people ahead of time and was told that it could be a dirty fuel injector. Dropped my vehicle off at the appointment time. I was asked if I planned to wait. I asked if they had a shuttle service. I was told, Yes, however the shuttle is several hours away and would not be back until after noon time. It was 9:00 am. I waited a bit and asked how long did they think it would take to get to my car since I noticed an hour and half later it was still sitting in the same spot and they had acted as if me taking the shuttle would not be necessary since I had made an appointment and it may not take too long. 11:00 rolls around and the waiting room is packed. People complaining that they were here and the work did not get completed so they had to come back. I took the entire day off of work to make sure my car gets fixed due to my concern of having it just stall on me. I let Kenny know I was having someone pick me up and to please call when my car was completed. He said I was dealing w/Jarvis so he would be calling me. I had not heard anything by 4:00 so I called Jarvis. The call was a horrible call as he seemed infuriated when he answered. I asked about my Jeep after several minutes of me explaining my Jeep, etc. he said "we had not finished the work from the previous day, we will not be getting to your car today." I asked why I wouldn't have been told this when I was there at 9:00. He said I wasn't there to tell you. After going back and forth of explaining that I took an entire day off of work to get this completed. He said I don't know what to tell you, hopefully we get to it tomorrow. I told him I would expect a little better organization tomorrow and if I could get a call. He asked when would you like the call? Strange question to ask a customer. My response was- when you know what's wrong with it and can give me a diagnostic... The next day rolls around and I call at noon since I had not heard anything. Again, a complete run around on how they have not had any time. Jarvis would call me later. 4:00 came and he said "we drove it and cannot find anything wrong with it." Strange since it happens to both my husband and myself. Again, shuttle is in Baltimore and cannot give me a ride. Let him know I would not be able to get a ride there until later tonight and could he leave the keys with the dealership. He said "Sure and you will need to pay $149.95." They have had my car for two days, I have called more than 20 times to get updates, and now I am being charged and they say nothing is wrong. I arrive and pay. I get not even a block down the road and I have the same stutter. Basically they had my car for two days, extremely rude, I was charged for them to do nothing and the same problem it was taken to Jeep for still exist. This is ridiculous. I would steer clear of this place. Horrible customer service!! read more

DARCARS Chrysler Jeep Waldorf - Car Dealers Near Me - Waldorf, Maryland

First let me give a disclaimer, I live in Baltimore, Md and have been shopping for a new suv for 7 days. I went to 2 other dealerships and it seemed like no one was listening at the second one. So I went in to potentially purchase a car from here. Good vibes all around from the staff. They don't pressure to get something you don't want. They followed my lead and assisted me along the way. I'm still on the fence about this vehicle. But it no denying what feels right about this purchase. read more

Make sure to get written quotes. Kenny gave me a verbal quote of 2300 dollars for a repair, 1900 dollar part, 400 labor. Went to pick it up, lo and behold, an extra 600 bucks in labor magically tacked on. "Well that's what I wrote down here." Absolutely my fault for not getting a written quote, but total dishonesty. Insist on one by e-mail, because i dropped it off for diagnosis, and got the quote by phone almost a week later. Couple this with being told to bring the car in on a friday, and then when we get there "i cant even diagnose this for a week, why would you bring it in." Well, because you told us we could bring it in that day only 45 minutes earlier. When I called just today for an update on the repair with promise it would be done this afternoon, my call was mysteriously dropped after being transferred by the kind receptionist not once, but twice. Would not recommend getting anything service here without getting it in writing. Straight thievery and terrible service. I can't speak to their sales department, and their receptionist was lovely. Their service department is a disheveled bag of hammered booty hole. A festering, putrid blister on the hiney of the otherwise noble profession of automobile repair.I would not reccomend this place in regards to their service department. In 20 years of car ownership, I have never experienced anything like this. Absolutely atrocious service, and incredibly dishonest pricing practices. read more

Car was shaking when it reached a specific speed. They told me I needed to have the tires balanced. I paid to have that done left the car lot and within a 1/4 mile it was shaking again. Took it back and they said it had 4 bent rims and it would be $1600 to replace them. I didn't think that was right so took it to a tire shop. The engine was misfiring so they did a tune up and the problem is solved. I called the service manager at Darcars and he said I was crazy and there is no way this happened. I asked for the $150 diagnostic fee back and he told me there was no way. Be careful when dealing with the service department. read more

TERRIBLE SERVICE DEPARTMENT: My awful journey to this dealership began in November 2022 when I had to argue my point for my vehicle (2016 Jeep Renegade Latitude) to be seen. It took a month for them to repair my vehicle's transmission after I was first told it would complete within a week. Once it was completed approximately a week and a half later, my coolant notification alerted and my truck began to overheat. I had it towed the next day, and another argument almost ensued, saying it was something separate from the transmission and I would have to pay. Only to be told days later it was a mistake of theirs. Next, I went to get my vehicle back, and the electrical stuff on the steering wheel didn't work, so I left it there again. Days later, I was told my battery was low, and I needed a new one (I don't know how I was responsible for it when they drained the battery trying to fix it). I finally got my vehicle back yesterday, only to hear loud rattling noises from the cabin and lose pieces sliding under my hood as I made turns in the truck. Today, with my father as a witness, we found two tools under the vehicle hood. Of course, I was shocked, and I took pictures. But something is still wrong with my vehicle, and it doesn't sound very good. I have never in my lifetime received deplorable service at a dealership. My truck is destroyed, and my time is wasted. This place doesn't take time to repair cars, and all they care about properly is how much money they are going to charge you. To anyone reading this, find somewhere else! read more

DARCARS Chrysler Jeep Waldorf - Car Dealers Near Me - Waldorf, Maryland

Wonderful establishment, great employees, and everyone so kind and helpful. I highly suggest coming here if you were looking for excellent customer service and top-notch vehicles. read more

The service was exceptional! I was traveling with the whole family (including the dog) and needed an oil change. They were very accommodating to all of us with waters, balloons for the kids and an overall welcoming demeanor. read more

Visited the dealership a few months ago and was looking at a Grand Jeep Cherokee. Met with a young gentleman, however, told him what I was looking for. I test drove a vehicle and told him the color I was interested in. Needless to say, he was suppose to call me back, but never did. No problem....as I really was unsure so I let it past. Let's fast forward to yesterday, 28 Aug 17. I contacted the dealership, spoke to another gentleman and told him I would be in at around 4:15pm. Got there a few min earlier and asked for him. I was greeted by the salesman and went out to the lot to look at vehicles. As we were walking out, he introduced me to another sales associate and said that she would be joining us. We all walked and looked at vehicles and then I decided on what I wanted to test drive. As we walked back in the gentleman said that he had to leave on an emergency and she would be helping me out....okay noted. I provided my drivers license to get my info and once that was done, I was given the keys to test drive. Upon my return, I told the associate that I liked the car, however I was looking for another color. I was told that they would be in touch the next day. Was given a call at 10:46 am on 29 Aug 17. I was told that they found what I was looking for and I confirmed that it was my choice. I was told by the gentleman that he would get back to me in a few hours with the pricing, however, he didn't and I called back around 1:45pm and left a message with the operator for him to call. I received a called back from the female associate at 3:18pm. She gave me the quote and I politely asked her who was my associate (she or the gentleman). She said they both will be working with me. (pussled) I found this entire situation a mess. I don't wish to work with 2 sales associates and it appears that he wasn't professional enough to call me and discuss the offer as he stated. The crazy thing is that this dealership is around the corner from my house. I'd rather drive 100 miles and give my business to another dealership. Would not recommend. GO ELSEWHERE. read more

I have purchased several vehicles from this dealership. The maintenance service over the last couple of years has steadily declined. Over the last few months, I have brought my car in for service twice. The first was a routine oil change and tire rotation. I pull out the dealership on to the main roadway and hear a wobbling sound and feel vibration. Return to the dealership to find out the lug nuts on the tires were not tightened. Mind you, I was told the car was test driven before I was notified to pick it up. Today, I return to have new tires installed. I was told it would take 1 hr. 2.5 hrs later I am still waiting. The staffing changes at the dealership has affected the quality of service provided. Future purchases will be made at a different dealership. I will no longer recommend this dealership. The dealership makes its money on maintenance. I care how my dollar is spent. read more

I was driving to Leonardtown, MD this past very rainy Saturday morning to pick up a new puppy and had a small pickup window. 30 minutes before my destination the passenger side windshield wiper intermittently started to act up and wasn't returning all the way back down. This interfered with the driver's side wiper and the driver's side wiper flew off. I was able to locate an Auto Zone, get a new wiper and proceed. Less than a minute down the road the passenger side wiper locked up with the driver's side wiper and I realized I needed to find a Jeep dealer. Luckily, DARCARS Jeep in Waldorf was only 4 minutes away and I was able to get there safely. I pulled into the service lane and before I was out of my Jeep, the gentleman inside had come out to see how I was and how they could help me. I explained the situation, the schedule I was on, and asked, was there any way someone could look at the vehicle, and stop the passenger side wiper from interfering. He went to check in the service area and came back with a service technician. The technician went right to work on the wipers, and within 5 minutes had determined the issue, tightened the bolts on the wipers and put on the passenger side wiper that I had to remove to get there and we were ready to go. I cannot fully express how impressed I am with the service I received that day, the kindness and willingness to help, the speed with which the issue was resolved; they made a very unpleasant and stressful situation completely melt away. It is the best experience I have ever had with servicing a vehicle. I went inside to speak to the general manager, to explain how wonderful my experience had been and how impressed I was with the service department. She was equally delightful to speak to and I cannot express how appreciative I am for everything that they all did to help me out that day. We were able to get back on the road, and make it in time to pick up our new puppy, and had the peace of mind knowing that the 2-hour drive home would be a safe one. Thank you DARCARS of Waldorf, MD! read more

DARCARS Chrysler Jeep Waldorf - Our new puppy. Thank you! - Car Dealers Near Me - Waldorf, Maryland

Let me start by saying I was a repeat customer of DARCARS. I am letting this review stand for the Waldorf location. Once you buy the car you are nothing to them. You are treated like royalty until you actually buy. Scheduling service is A JOKE. I recently had an issue with my uconnect system. My car wouldnt shut off electronics in my car and thus my battery would have depleted. I called DARCARS at 10am and asked to be seen. Was told itd be a month. So, I called uconnect and they said it just needed a dealer update and that all the dealership needed to do was put the usb for the update in my car. No sitting with it or further work. Just plug in and let it install. I called again and said this and was told they couldnt do it. What a joke. I went to Waldorf Dodge and explained issue and they took me in immediately and fixed the problem!! Waldorf Dodge gained a customer and DARCARS lostvone. This has been an ongoing issue with them. read more

I recently purchased a Jeep Cherokee from Waldorf Jeep. Their customer service is poor. I wanted to transfer my tags and was promised this would happen it took 2 months and I then received new tags. I asked my salesman to show me the features of my vehicle and was told "I am the expert" but, he could not even connect my phone to the vehicle nor did he know how to use any of the features of the vehicle. I am very dissatisfied with the customer service I received!! Do not buy from Waldorf Jeep!!! read more

I was traveling with my kids from NJ to VA and I got a flat tire. My son changed the tire on the side of the road. I stopped 2 places to ask if they could plug my tire and put it back on. They both told me it would be a couple hours. I was about to give up when I saw DARCARS in Waldorf. I pulled in not expecting anything. I was completely wrong. They did not hesitate to help me out. They took my tire right away, plugged it and put it back on for me. I am so grateful for Jimmy and his guys. If you ever have a problem, stop and see them. read more

On 9/27/21, I purchased my 'fun vehicle' from Waldorf Chrysler Jeep in Waldorf, MD and I was given temporary tags which expired on 11/26/21. (After completion of sale I was contacted by the dealership to provide a rating of my experience - I was satisfied with the purchase and rated the dealership with 5 stars). So, on 11/26/2021, I went to the dealership to pick up my permanent tags only to discover that the dealership did not have my tags. As a result, the dealership provided me with an additional 30-day tag which expired on 12/26/21. On 12/23/2021, I returned to the dealership and again they didn't have my permanent tags.  On this visit the dealership gave me a company letter and I was directed to show this letter to police in the event I was stopped for driving with expired temporary tags. I was then advised my tags were expected to arrive at the beginning of January - never received a call. (Someone should have phoned me and kept me in the loop...) The communications and phone calls ceased remarkably post vehicle purchase.  I drove around on dead temporary tags with that dealership letter and did not hear anything further.  So, on 1/31/22, I texted my salesperson to get a status on my permanent tags and I also inquired about my floor mats, which he was to order as part of my deal - the salesperson did not respond.  On 2/3/2022, I called the General Manager to get a status, she took my information and said she would find out what was going on and get back to me. I waited an additional two weeks for a return call from the General Manager, which I never received; exhausted from the poor communication from Waldorf Chrysler Jeep, I went to MVA. On 2/17/22, I learned from the MVA staff at the Glen Burnie office that my vehicle was inaccurately titled resulting in the wrong person receiving the title meant for my vehicle.  I asked the MVA representative  to contact the General Manager to try to resolve the matter; he spoke with her, she claimed she had no knowledge and referred MVA to accounting - a number which no one ever answered. The MVA assistant shared his title findings but could not provide a copy because it had someone else's personal info. He said the dealership was probably waiting for that party's lienholder to release the title so that it can be retitled to me. Frustrated with the lack of response from Waldorf Jeep and unhappy with the news from MVA, I filed a complaint against the dealership.  Upon returning home I received a call that same day from the dealership that my tags were in - I received the tags via FedEx the following day... Thank you. I'm baffled at the unresponsiveness I encountered and I'm doubly disappointed at the poor reaction time and feigned lack of awareness of your General Manager.  Surely, she sets the tone for the business and if she doesn't feel customer service is a priority before and after the vehicle sale; then it's clear why no one felt it was a priority to offer excellent customer service for the full cycle of my purchase. I now rate my recent experience with Waldorf Chrysler Jeep with 1 star out of 5.  It's disappointing to spend money on a big-ticket item only to be disregarded and left to feel as if your patronage meant nothing... not to mention the stress of riding around with dead tags for such a long time. At the time of purchase, my salesperson agreed to order additional floor mats... to date I have not received them.  I've been a customer for over 20 years (purchased five vehicles from the dealership), but with the nonchalant, substandard customer service received with this purchase....it will probably be the last.  I look forward to followup in an attempt to finally receive the floor mats. read more

First off no one was wearing a mask even they were sitting in a small area. The serve rep was coughing and sneezing and did not bother to sanitize his hands before handling my key. Worst customer service I have ever received from a Darcars dealer. Did not order the tire or call me to I inform me that the tire was not in when expected. When speaking with the manager she over talked me not willing to hear my concerns. Then the service manager tells me that I will have to pay labor even though I have the wheel and tire warranty but yet he had not even submitted the claim to the warranty company. No sir buddy I know what is covered under my plan! I have no out of pocket cost! Fast forward a week later and I go to get my brake changed at Goodyear and my wheel lock is missing. I call the Darcars at 9am and no one is there that can help me. The person who answered the phone was not apologitic at all for my inconvenience. I will never use this Darcars again, I would rather drive 20-40 mile out of my to New Carrollton or Rockville to receive better service read more

I purchased two Jeeps from this location and had all 3 Jeeps I owned serviced there. My most recent experience is why I will take my business elsewhere. I picked up my Jeep in August. After 4 months I was wondering why I hadn't gotten my permanent registration so I went to the MVA where I was told my paperwork was never filed with them. After getting the runaround I had the MVA investigate the issue. From what I learned is that their employee retired and no one completed the paperwork. This effected six other people. read more

Customer service is good, friendly. Not overly pushy. Jeep selection is major! I do most all my business here, when possible. read more

I went in after using true car and a military discount. They tried to upswell me on a vehicle and didn't recognize true car. Also didn't seem to want to sell me a vehicle. My trade in was a 2014 wrangler in great condition. They offered me 14,000 and after running one application handed me my keys and sent me packing. I took the same wrangler to Passport BMW and got 20k for it and walked away with a X3 and manageable payments. Wouldn't recommend this dealership to anyone. read more

This dealership is full of it. We went to apply for a loan on a Jeep Renegade w/ trading in a 2017 Chevrolet Equinox. We were told that they would have to wait until the next day because banks close at a certain time on Sundays. That was very understandable. However, our problems came into play when our car salesman, Tim, assured us that we should be able to make a deal. The next day rolled around and we hadn't heard anything. I called and my salesman told me to bring the title to my trade-in into the the dealership. When I got there, he made a copy and said: "Just in case the deal doesn't work out, I don't want you to leave your title here." My response was: "I really hope it doesn't fall through because I want the Jeep." Well the communication did not get any better, but in fact got worse. We had to continuously call them to get ANY information on the status of a potential loan. Just be straight up with potential customers. We went to a dealership locally that sold us a Jeep Patriot and did EVERYTHING over the phone before we got there in terms of financing. We were hard on them because of the experience we had with this dealership. Darcars lost our business, a sale, and any positive feedback from us. Please work on communication skills. The team needs it. read more

I've traveled past this dealership many times over the last few years while flying down Route 3, but never considered stopping in. Like everyone, I did my research and read a few reviews, then called the dealership to set up an appointment time. I was in mind for a particular car and unfortunately we couldn't see eye to eye on the numbers and as a result, no deal was done. A few days later I was contacted by Carl--- the tallest bald Teddy bear in the place, he asked if he could have another look at the deal I had in place. Although skeptical and quite sure that nothing more could be done, I gave permission for another look see. Over the course of an hour and a few phone calls back and forth, the deal was made and came in under my budget!!! Call them what you want ,Godfathers or Magicians, I am one truly satisfied customer Special thanks to Ali, Adele and John( for showing me the bells and whistles on my new car). THE BIGGEST BEAR HUG GOES TO FINANCE MANAGER CARL. THANK YOU FOR A DEAL WELL DONE read more

DARCARS Chrysler Jeep Waldorf - Car Dealers Near Me - Waldorf, Maryland

We drive by this dealer all the time, and finally decided to stop in this week. We met with Cole, who was extremely down to earth and easy going. We didn't feel any pressure at all with him! We ended up taking the car for a test drive and then Cole came with us to another Darcar location. When we got back to Waldorf, Cole and his manager Mike worked with us to negotiate a price on a Jeep. From start to finish our experience was phenomenal. This place is military friendly, and truly seem to care about their customers. Unfortunately we weren't able to purchase the Jeep right now, but we will 100% be back in a few months to work with Cole and Mike again. I highly recommend this dealer and couldn't have been more pleased with the service we received. read more

We just spent time at this location and we were treated very kindly by Jesse. Unfortunately, we dealt with John Z. who I over heard earlier laughing about how he just sold a crappy vehicle for 32,000 that was only worth 22,0000. He told us our vehicle appraisal which was almost ten thousand less than a previous dealer told us. At that point we realized we needed to leave or deal with just Jesse. read more

I would not recommend this dealership at all. I bought a car back in 2006 and was completely taken advantage of since I was a young female. Then I went back in 2010 to look into trading in the car I first bought with them and to purchase a used car. The customer service was awful, and we were treated like we didn't know anything. Once again they tried to take advantage of us, but we just walked out. They were unwilling to discuss or negotiate any pricing with us. They offered us $100 (yes, one hundred dollars) for the same car we bought brand new from the same dealership 6 years ago. I do not recommend this dealer to anyone in the area....even if you're desperate for wheels. read more

This is the worst place ever. I WISH I COULD GIVE THEM ZERO STARS..I highly advise you to take your car elsewhere. I went there with one problem that cost me $500. By the time I got home, trouble lights came on, hands free not working, airbag lights on. I spoke with the manager Ms. Dobson who was the absolute WORST.. She lies consistently and when you question her, she then tells another lie then say " I didn't say that". They ruin my car, I ended up taking it to another dealer and their mistake cost me an additional $1000.00. Yes $1000.00 THIS IS YOUR WARNING DO NOT TAKE YOUR CAR TO DARCARS OF WALDORF. I'm writing the BBB an putting a freeze on my funds until something is done about this. read more

Yeah this dealer was okay but did some sketchy dealing. I'll start with the negative opinions because there seems to be plenty. - To start if you look at the window sticker the freight charge is built into the sticker price for $995. The advertise $5,500 in rebates. But come time for you to sign for the car you are checking out and they are charging another $995 for freight. So effectively they are charging twice for freight or only giving you $4,505 in rebates depending on which way you look at it. - Next is dealing with license plates for out of state buyers. If you plan to buy the vehicle and register it in your home state like me (because I am in the military) be prepared to drive to the dealer again to pick up your plates. As well and be sure to stay in contact with the registration people because they will not look into any issues unless you are constantly asking questions. It was not until 23 days after I bought the vehicle that I was contacted that they were going to start registering my vehicle. I assumed that would be done within the first 7 days after but alright. 25 days after they said they were registering the vehicle I contacted them asking about my plates and it turns out they were having issues with my insurance and I needed to update it. At this time I only had 11 days until my temporary plates expired. So I waited up until a day before the temporary plates expired and informed them I needed new ones. They informed me that I would have to pay 15$ to renew them and wait until the day they expired. Come the day the temporary plates expired they refused to give me new temporary plates because my permanent plates should be arriving in the next few days. Now my problem is getting to the dealer on expired tags to pick up my new plates. - Third thing that is not a big deal but irks me a bit is the fact that I am spending $32,000 on a vehicle and when it came to asking about accessories they do not give any discounts or incentives. I asked about a few things like remote start and they quoted me $450 plus installation. Whiskey Tango Foxtrot to that. The MSRP for the remote start unit is $280 on Mopar's website. So they inflated the price $170. So much for appreciation of the customer buying a vehicle through them. I have purchased a few other cars from dealers and all have offered a 10-20% discount on the accessories if you were buying a vehicle that day. - Last but not least is not a huge thing either. The salesman I dealt with did not know much about the car he was selling. He claimed 300 hp and some mumbo jumbo tourque number. I was also told the vehicle had Bluetooth and XM but upon leaving the dealer the salesman stated "Oh it does not have Bluetooth or XM, I was wrong about that". So before going to the dealer read the window sticker on their site and if you do not see connectivity group or satellite radio on the sticker then that Wrangler does not have those options. Now there were some pros among this madness. - They did give me a fair value for my trade-in. Not everything I asked for on it but it definitely was not the worst slap to the face. I waited a few weeks for them to come up on their original offer. It is just business to low ball up front I understand that. - I will give them credit on the speed of the whole closing process. And despite my military pay they were able to get me financed for a decent rate. All in all I would struggle to recommend this place to any one. I mean nothing was terribly crooked but there were a lot of questionable ethics in this dealer. So I gave them 2 stars. read more

I had a FABULOUS experience here today: Tiara Simmons, Elliott Davis, and Ali Dadrast all worked so hard (for many hours!) to find me the best deal. They were also incredibly patient with my daughter, and had no problems helping to keep her occupied while I was involved in the process of purchasing a brand new (beautiful and perfect!) Jeep. Bravo! It's hard to find genuine customer service these days, and I greatly appreciated it here today. Thank you so much! read more

The salesmen are nice and don't treat you like you're a dummy. They worked with us and were patient.

I had a horrible experience in 2006 with trying to purchase my Jeep Commander from this dealership. Similar to another unfavorable review, the dealership is close to my home as well. However, after the attempt of a slippery deal with the Finance person, I took my business to Laurel. Sad, because I like to service my vehicle at the same dealership where I purchased it. On a more positive note, I do take my vehicle here for service and have had no incidents. Kudos to the service department. Stay away from the sales/finance people. read more

This place rates as the lowest I have ever seen. Stay as far away from it as you can. Chrysler Corp should be ashamed to have their name in front of this establishment! We have been buying Chryslers for 3 decades and we will never buy another one. They can't fix any issues with their cars and when they finally figure it out they want to hit you with thousands of dollars. We complained about sliding door issues for ever and they were never fixed, check engine lights, rear hatch... on and on. You have been warned.. read more

Took my Chrysler 300 to them because a mechanic told me the transfer case fluid was leaking, and it should be covered under the 100,000-mile power train warrenty. Natasha in the service department was very professional and courteous. When the car had been examined by a tech, she called me to say they were going to fix it, but had to order the parts, and my car was ready for me to take home. About a week later, the parts were in, and I spoke to Natasha again and scheduled an appointment. She estimated it would take 3-4 hours, so I arranged to leave it for a full morning. When I dropped it off, Ken was the service rep. He also was professional and courteous, and he assured me the repair would be covered. About an hour later, Natasha called to tell me the repair would take longer than they originally thought, and the car wouldn't likely be done until the evening. I was a little disappointed, but that happens, and at least they called me right away instead of letting me find out when I came back midday. Late afternoon, I called to check progress and Ken told me they were still working on it. I explained I had an important appointment the next morning out of town, and he told me that if the car wasn't ready by the evening, he'd arrange a loaner car through Enterprise, even though it wasn't usually covered under my warranty. As it turned out, my car was done in time, at zero cost, as promised. The seat and floor had been covered to make sure they stayed clean during the repair, which was thoughtful. Bottom line, the service reps were great, the warranty was honored without question, a fair solution was offered for the unanticipated delay. It's clear they care about customer service. I would certainly bring my car there again. read more

Great shopping experience! Our salesman Frank was very knowledgeable and patient with my 17 year old son who had to try a few vehicles before settling on the one we purchased. The management is very professional and the smaller scale of the dealership gets you personal attention and service. read more

This place was HORRIBLE!!!! My niece is young and my sister's credit is currently tied up, so my niece asked me if I could cosign with her. I did the credit application online in which the results came back pre-approved. I asked my niece to let me speak with the sales person so that I may see exactly what I was approved for. The salesman told me that he could not disclose that information. Which was weird but I reluctantly came to the dealership to see what the big secret was. When I arrived to the dealership, they took quite some time to reveal the numbers with me (red flag!) The newbie finance girl named "Roxanna" emerged from her office and asked us to follow her. When we were situated in her office, she bojangled with petty details and finally after having us review our personal information, my sister noticed the ridiculous monthly car note (lets just say 350 per month for 75 minths!) When asked why, they gave us the typical bs excuses (and my credit is in good standing.) This dealership charged 24% apr on a used car and just by chance, Jeep/Chrysler were the bandits behind the financing. Well well well... Please please please stay away from this dealership! They are sharks! They even had the nerve to belittle my niece for having a mediocre job, but still wanted to sock it to her with a hefty car payment caked with interest! BEWARE OF THIS 0LACE! read more

Previously purchased 4 oil changes, had used 2 have 2 left deal was under my fiancés name. Spoke with Kenny who found the deal and said he would take care of it. After telling me that both wheel hubs were bad and a transmission solenoid pack needed to be replaced to the tune of 2600 dollars, I told them don't do anything other than free oil change and 20 dollar tire rotation. Consulted with a mechanic friend who gave me prices on both wheel hubs of $106 each and 2 hours total labor rip off artists at darcar wanted 700 dollars apiece!!! Same for transmission called Bowie transmission 45 years in business said it's a 400 dollar job not 1100 these crooks wanted. Show up to pick my car up and have to pay for oil change bc entire service dept had left for day and no one would answer their phone. Sales mgr said if have to pay and get reimbursed assured me first thing in the am he would take care of it. Well at 1pm my fiancé calls and of course no one involved is at work today and it'll be Monday before they come back and weds before they can cut me a check and four days after that before I get my refund in the mail. I wouldn't by an air freshener from a darcars dealership!!!!!!!!!! Crooks stay away from both Waldorf and Marlowe heights!!! read more