Always found their mechanics to be honest and experienced. Have spoken with them and have the right attitude to only recommend repairs that are actually needed. read more

Your porter royally screwed my car up by damaging my entire right side. I was with a subpar loaner for an entire month. I was asked to file the claim under my insurance and your dealership would pay my deductible. My insurance agent said ABSOLUTELY NOT. I should not have had to make a claim against my own insurance policy for a dealership's mistake. That's why they have business insurance. I asked them to buy my car and the used sales manager refused to offer me what I owed on my car. I owed 17k and was only offered 15k for a car that was now hamstrung by a CarFax incident that was not of my doing. My car was exceptionally clean and well maintained. I was out of work for three weeks because I couldn't use the loaner for Lyft work. I was supposed to be grateful that you repaired my vehicle and I was expected to be satisfied with a loaner that was a cheap imitation of my touring hybrid. There was zero offer of compensation for my loss of work. I was able to trade my car to another dealership for what I owed. They turned my car around and sold it in one day for 21.5k and received all the "grabs" that a dealership uses to help pad the price higher with "value added items". You could still have had me as a customer, but I'll never take another vehicle into service because of this. I still own another Honda and will take it elsewhere. I apologize to John Quillin and Chris for this review, because they did the best he could for me considering the circumstances. But everyone else involved, you did nothing to keep me as a customer. read more

Waldorf Honda - This is my vehicle AFTER their porter drove it across their parking lot and did not have the good sense to not drive between parked cars. - Car Dealers Near Me - Waldorf, Maryland

SERVICE FRAUD ALERT! My Honda Accord 2018 with 49,000+ Mileage suddenly showed multiple warning lights on the dashboard while I was driving without noticeable mechanical problem while running. I went to Honda Waldorf Maryland to get it checked-fix but it appears that they MISDIAGNOSED my car problem purposely for me to PAY EXTRA MORE despite of their computerized-diagnoses technology we had to pay. They told me it was definitely the 2 Rear Calipers that needed replacement, but this DID NOT solve the problem after they were replaced. After about 3 days, they told me that it was actually the MODULE that was malfunctioning that they're (Honda) the only one that can fix this. Also, I checked Honda USA website and called them that there are recalls on the Honda Accord 2018 - 2020 Modules. Unfortunately, my VIN is not included even it clearly states that Honda Accord 2018 was included. read more

Waldorf Honda - Car Dealers Near Me - Waldorf, Maryland

Avoid. Called to schedule an oil change, customer service was terrible. In the middle of me talking she put me on mute. Had an attitude the entire phone call, ultimately decided to take my vehicle across the bridge to Alexandria. read more

2025 RUN AWAY FAST! SERVICE & PARTS DEPTs ARE NOT TO BE TRUSTED - WORST CUSTOMER SERVICE IN THE STATE of MARYLAND! Go across the bridge to Alexandria!!!!!! Parts staff mbr lied unnecessarily over a small defective part (not worth arguing over if you want a customer to return). Parts dept MGR is the ABSOLUTE most egregiously unprofessional rude thoughtless incredibly arrogant and SUPER thoughtless. His name starts W/a D, and he is undeniably & ASTOUNDINGLY the COMPLETE OPPOSITE of any semblance of SMART! I asked to speak to the dealership OWNER he immediately said he wasn't there, and the dealership owner would not do anything if I spoke directly w/ him bc "he's been w/Honda for 20 yrs!" Is this the same Honda dealership that crashed a customer's car that was brought in for maintenance, and told the customer to use their own insurance? RUN AWAY! read more

Tom Kody (the owner) should read my review. Waldorf Honda is not to be trusted. I have been a loyal customer for nearly 2 years. From the beginning, it was evident money is all they care about. They were charging scam mark ups all because they could. When I got my pilot, Stormy had some confusion with numbers which made me have to come back in and sign new paperwork. Originally my payment was going to increase, but only because I put up a big stink did they lower the price of the pilot (which was already marked up by the way) to make it work. They didn't do it just because. I also feel they did it because they already sold my trade which shouldn't have happened. Then, it took nearly a month to get the car actually financed with Honda. I had to call multiple times and finally spoke to the GM, Dan, who is completely useless. He defended his staff when they lied saying they didn't know why it was taking a while to get financed. Lexa dodged my calls multiple times. I know why this happened - Honda didn't wanna finance the amount they sent in for and instead of being honest and saying it may not work out, they lied. This alone put a bad taste in my mouth. I started having various issues with the pilot. Premature rotor wear, transmission light, sensor issues when putting into park just to name a few. They had no regard for me being left without a car when it needed diagnostics. They said they did not have a loaner. Ok well figure it out. This car was way too expensive to be in the shop as much as it was. I also had issues with the technicians scratching up my radio and that's the only reason they agreed to resurface my rotors (which didn't even help). You can see in another review they damaged someone's car and didn't take any accountability. John Quilin is the only one there who holds himself professionally. He helped me as much as he could, however that alone is not enough to save me from never dealing with this place again. I tried to trade the pilot for a CR-V. I went in and when I saw the numbers it was as much as the pilot. So I decided to shop around and was able to get 7k off of what Waldorf Honda was proposing at another Honda. This was between getting a higher trade in and lower cost of the car. When I confronted Stormy, she said there was no way, basically said don't want to lose your business but the vibe I got was "I don't care" and did not want to hear anymore. I was willing to send the deal over but decided not to because at the end of the day, they do not value client loyalty. The last straw for me is the latest interaction. My pilot warranty took 8 weeks to get back to me instead of the 4-6 weeks promised and in writing. I had to come up there twice (once to ask about it and the second time to get the check) and made multiple phone calls. They said it would be mailed but ended up at the dealership. The last call was with Dan again. I was trying to get the amount of the check. I told him the accounting department never answers and his excuse was that there were "short staffed". I'm sorry but this is an unacceptable response. Never even apologized. Everywhere is short staffed. At minimum they should return calls which they don't. The office manager Toni also does not respond to emails. He also basically made it seem like 2 extra weeks is nothing. Well it is when you're playing with my money. You're fast to take it, that's for sure. I did get my check, but it didn't come without me having to stay on them. It's sad. Dan is horrible at talking to customers. The word on the street is he's friends with Tom Kody and that's how he is the GM. I don't think my review will make any difference but figured since I've bought from Tom Kody's dealerships 3 times (once at Chevy and twice at Honda) he would want to hear honest feedback. If not, no sweat off my back, but I will never set foot in his dealerships again. read more

This all star team at Waldorf Honda took care of me like a newborn baby - nothin' but tender love & care. Best experience I've had at a dealership so far. You make the experience so if you stay positive and classy, they will respond in the same manner. Special shoutout to: Stormy & Jamar Stormy hooked me the fuck up with a sick ass brand new 2020 Civic Type R championship white OMMGG. i'm dead yo and i'm in heaven now. And Jamar was so patient and thorough getting me well acquainted with the car and helping me settle into it. Bless you both and the rest of the ppl that were part of this magical night. Looking forward to working with you all again in the future when the situation arises. Til then - stay safe and Godspeed! *excuse the semi blurry pics. i only had a video from that special night so i had make still images from it. read more

See all

Purchased a second car from here. Within two days of having the car I've had to take it back twice. They got my billing information wrong and I still don't have statements. Now, I'm back in the building and these people making it seem like it's my fault I haven't brought it back. I have to work. Y'all shouldn't be selling lemons anyway. How a car of your lot has electrical issues and the key fob don't work, but it was inspected? And the whole billing thing? Why is my information wrong when I provided my change of address card and corrected the finance girl when I read my contract. Nobody has called to apologize or even eat my late payment. Never again read more

Couldn't get an answer on tags and title 3.5 months after purchase. Called left messages, and customer service was near absent. If they don't know how to process tags and title just say it. Left with expired tags and no recourse almost 4 months in. read more

I purchased my daughter's first car from a different dealership and took it to Waldorf Honda for diagnostic testing. The Service Advisor, Justin, was great at detailing the issues that needed to be taken care of. Everything was done timely and seamlessly. I even spoke with Dawn about upgrading the security on the car and she provided some great information. Thanks for taking care of us! read more

Andrew Charles dud a complete in around on me and my husband! Had my credit file score 800+. Was supposed to deliver truck yesterday! Claims he did not get my husbands credit app with same score for 12 hours and that held us up! Never called and sent an email stating his counterpart sold the truck! We added truck onto our insurance! Andrew Charles said someone came in waving a big fat check! Never called is! Used us as leverage to sell to someone else! Waldorf Honda is unethical! Andrew Charles was shockingly rude to us! Said, you want the black one??? Take your business else elsewhere. This is the reason car salesman have the reputation that have! This man is supposed to be the sales manager! read more

We purchased a used car Dodge on November 5th 2022. In less than a month, we needed to purchase a brand new tire. Today the car broke down. It's only a 2 months old and sitting like a junk. This is a fraud and giving my underage son a trauma in dealing with businesses like this. This place don't care about what they're selling as long as they get the profit. Do not buy any used car in this place. They're selling a 2 month duration of the car for the amount of $7,500. Unbelievable!!!!!!! read more

The best car buying experience ever. From Charles in sales, to Mary in customer service and to Lola and Lexa in Finance. Amazing read more

I had my car serviced today, Monday, April 23, 2023, I was very pleased with the service. Thanks to Ms. Donna, Bernard and the technician that serviced my car ! Appreciate you all, and the car wash! Mary D. read more

Took car in for an oil change and was told I needed to replace the power steering pump ($853) and right front axle ($551). I declined the added repairs and purchased the parts online to have installed by another mechanic. The axle didn't look damaged but I had the new one installed because I couldn't return that part. My mechanic replaced the steering pump inlet connector a $19 part which stopped the leak. I had to pay to ship the pump and other parts back that weren't needed. The multipoint vehicle inspection checklist I received after the oil change states the fluid levels, which includes the coolant, were satisfactory. The check engine code P2185 came on over a month. The coolant container was almost empty. There's no indication the coolant is leaking. Talking to a service manager at Waldorf Honda about my concerns wasn't helpful as he just made excuses. After this experience I can't trust the mechanics at Waldorf Honda. They find problems that really don't exist and ignore ones that do. Others that have problems with Honda dealers should report them to Honda Corporation 1-800-999-1009 in hopes enough complaints will improve service and honesty. read more

I have been communicating with Brittany for a month or so trying to make a final decision on purchasing a Honda CR-V 2018. Called her to ask about a price and she was off so I started dealing with Stormy the sales Manager. We agreed on a price the night before. I called the next day to finalized. I reached out to Stormy to make sure the mileage was not too high on this brand new end of the year vehicle and after several calls I was told that the car was sold. What I really think happened is that they realized they offered me a really good price and wasn't willing to sell it to me anymore. But I thought to myself naaa this isn't happening... But lo and behold the car is still showing up on the internet as available. So I had my husband reach out to the dealership to see if the car was still available and it was. If you promised a price and realized it was too low just let me know. I can respect and handle that! Anything but lies! What a complete bait and switch! No worries really, I found the car and settled on another more reputable dealership in the area within $200.00 of my original offer from Waldorf Honda. So they let a deal go south for a couple hundred and totally missed my desperate neighbors sale too. Too bad they left this absolute sour taste in my mouth. Sad part was I was going to have my neighbor come with me to purchase a new car since hers was completely totaled and she had financing in hand and some residual insurance money to make a purchase the same day. So they missed out on 2 sales at the end of the year. Oh well. I will never deal with Waldorf Honda due to my experience. read more

Waldorf Honda - Bait and switch! - Car Dealers Near Me - Waldorf, Maryland

See all

I have purchased all my cars (and my kids) from Waldorf Honda. The salespeople are always very helpful. I recently accidently flushed my spare key down the toilet at work (w/ auto flush) ... can't make this up people ... and with 1 phone call I had a new spare key, they completed my oil change AND when I got my car back, it had been washed and looked brand new. Thank you Charles Carter for delivering my car and Danny Moltz, who never not answers my calls ... even when it's because I flushed my key :). They were both exceptional. The customer service here is why I will continue to come back again every single time I'm ready for a new car!! read more

Just an update.... Waldorf Honda has serviced car and done repairs to the existing conditions. While I will not change my original review of one star, due to the fact that it has taken 4 months and a lot of aggravation, I thought it only fair to give credit where credit was due. The service point person, Chuck Carter, has been accommodating and communicative. I still am horrified at how much damage there was under this car and the condition in which it was sold, as well as the practices of the dealership and the documents they have their customers sign. (One document went so far as to waive your rights to a jury trial if you have a disagreement with them.) But again, I wanted to make sure I was fair and communicated that they did, in fact make repairs to the vehicle. I pick the car up tonight, so hopefully the issues are now resolved. read more

Why do I have to give 1 star? This place doesn't deserve that. On Tuesday, January 24th 2023 I showed up at the lot to look at a 2009 Nissan Versa. I was in need of a first car for son and thought that the size would be perfect. In looking at the car it had a few cosmetic issues that needed to be fixed. Those included a few dents and the upholstery on the door handles that Eddie Ohr (General Sales Manager) told me that would be fixed. I bought the car and Eddie gave me a "WE OWE" sheet. This is the sheet telling me what they were going to fix when I brought the car back. I wanted to take it home to show my son, so I told them I would bring it back the next day to be fixed. On the way home there was a clanking sound in the driver side front. I immediately called and told them of the sound I was hearing. I was told when I brought the car back in they would take a look. Next day, Wednesday, January 25th......I show up to drop off the car. Go over the issues that they were going to fix so that we are all clear. I am then met by Danny Moltz (General Manager). He and I take a ride in the car so he can hear the clanking sound. He assures me that its nothing major and probably some sort of cover that is loose. He proceeds to tell me what a great car that I bought for my son and then tells me that I am lucky he didn't see the car first because he would have bought it to go behind his RV. Next day, Thursday, January 26th.......I get a call that the car is ready. I go down to pick up the car and am met in the showroom by Danny. He asks me to go on Google and give them a 5 star review. My exact words "let me see the car first." I go out to look at the car and they did an ok job with getting out the dents, but that is all they did. When I go back in and tell Danny that the doors upholstery has not been touched. He tells me "One day its going to smack you in the face that you bought a used car." I think what he meant was that one day I am going to realize they Honda of Waldorf rigged up a car just good enough to sell it. Anyway, he comes outside to look at the car. Goes back inside and comes out with scissors and a credit card and it trying to tuck the upholstery in. When I ask about the clanking sound he again tells me it is some sort of cover and they cant tighten it because it will make it worse. Monday, January 30th......I am driving the car to take my son to school and the "service engine soon" light comes on. I immediately call back down to the dealership and ask for Danny. I am sent to someone else's voice mail. I hang up and call back. Again I am sent to someone else's voicemail. I hang up and call back and they tell me that I need to speak with that lady before I can get through to Danny. I then ask to speak to Eddie. I proceed to tell him that his dealership has hosed me and the issues that I am having with the car. He tells me to bring the car in and they will look at it. Tuesday, January 31st.....I go in and see Eddie sitting behind the desk. He reaches his hand out for the key. I try to tell him of the issues again because I want to be on the same page and he basically ignores me and pushes me off to another man. I didnt catch his name but just as rude. He comes out to look at the car and we go over the issues, Clanking, inside/outside air switch, fuse and engine light. He tells me they need 24 hours and someone will call me. Wednesday, February 1st....I haven't heard from anyone so I call down about 2pm and ask for Eddie. He would not get on the phone. They tell me that they will leave a message for him. I receive a call back from a guy names John at 3:30 which went to my messages. He apologized that Eddie never called me back and told me that they need to order some parts...gas cap, O2 sensor, fuse and that they don't know what is wrong with the dash and they cant do anything to fix it. Thursday, February 2nd....I get a call from Chuck that the car is ready. I ask him what was wrong and what was replaced. He quickly starts spouting off, control assembly valve, gas cap, fuse, O2 sensor. I ask him about the air switch and I am disconnected. I call back and ask for Chuck. I am out on hold for over 5 minutes and then the lady comes back on and tells me that Chuck is unavailable and leaves a message for him to call me back. Never received a call back. Friday, February 3rd.....I show up to get the car. Ask for Chuck and Eddie just reaches out his hand with the key in it. I ask for the paperwork showing what they did. I go out to the car and the air valve is still not working. I go back inside to see Eddie and he tells me again "you need to realize you bought a used car". I do realize I bought a used car. I was unaware that a dealership would be so dishonest and rig up things just to get a car sold. BUYER BEWARE OF THIS DEALERSHIP read more

Praying I don't get stuck on the side of the road. I have never been treated with care or kindness at Waldorf Honda. I called today and spoke with the service department and parts who told me that the shop closes at 4 pm and to bring my car in for repair. I purchased 4 brand new tires from Honda so my tires are still under warranty which is why I came to Honda. However, Tony turned me away with this huge bolt size nail in my tire and basically was like good luck we can't help you we only take appointments. They need a new manager. This is ridiculous because if this was the case this information should also be relayed to service and parts. It was already a risk to drive to Waldorf Honda which is 3 miles away from my house to just be turned away and have to go to another dealer to attempt to fix it. They suck! read more

Waldorf Honda - Bolt in tire and turned away. - Car Dealers Near Me - Waldorf, Maryland

Called for a appointment to get my car electric system fixed and was instructed to do a night drop off at the service center. When I called the next day to check on the status of my car because no one had called me by the end of the day , Honda service had no record of my car couldn't even find it. Pretty much wasted my time. Decided to just cancel the whole service. When I went in people watching Netflix and feet kicked up. Don't waste your time. read more

10 out 10 don't recommend buying any new cars from Waldorf Honda. You can buy a new car, have it for less than a year and when it is still under warranty they will refuse to fix. It will leak water in the interior and you can prove that it isn't any windows leaking and there is something wrong with the car and they will still tell you that you have to fix it yourself. Never again will I purchase a Honda, especially from this location. They sell you cars that aren't worth anything. read more

Many thanks to the used cars sales manager who ignored me not once but twice. I brought my 2005 Honda CRV in for repairs. While I was waiting I walked over to the Honda dealership since I was considering trading in the CRV. The salesperson knew absolutely nothing about the cars she was trying sell, and gave me the feeling that she wished I crawled back to wherever I came from. When I went into the dealership to discuss the trade in the manager never came out. This happened twice, I walked out once before. I was treated to listening to the salesmen belch, swear, and talk about the large bucket of spicy KFC they were going to order for lunch. I went to the Ford dealership next door and was given wonderful customer service. I need to buy a car within the next year so they will definitely get my business. What I find interesting is the same thing happened to me 30 years ago. Honda treated me like garbage and I drove away with a new car from Ford the same day. Really not understanding, but hope you fulfilled your ego needs. Hope the bucket of chicken made your day special. read more

I submitted an internet inquiry for a 2023 Accord. I was contacted quickly. First by a sales person, then by the general manager. I explained my needs and that the dealership was over two hours away from my home. We came to an agreement over the phone. We completed financing all over the phone. Got the low Honda rate. We drove to pick up the car. When we arrived it was there, clean, and filled with gas. I was there for approx 2 hours in total. Overall a very smooth car buying experience. Salesman, GM, and finance were all very professional and I would shop with this dealership again. read more

Went to Waldorf Honda Service for a tire plug service at 7:30 AM (opening time) and was in my car by 8:40 AM, all thanks to Heather Mitchell. I was completely taken care of by Heather, who not only listened to my complaint, but checked in with me mid-way through my work and gave a time update. Very easy to work with and best experience I've had dealing with a service advisor anywhere. read more

Waldorf Honda - Quality Honda Waldorf Service Advisor - Car Dealers Near Me - Waldorf, Maryland

I won't name names because that's not what I do but my experience at this dealership was average at best. I will preface by saying I'm 25 yrs old and I came into to see a 2012 Honda Accord in early August 2019. I like to be honest so the first day I came in, I told the salesman that I only wanted to come in to test drive because I wanted my father to give me a second opinion the next day. This was my first experience buying a car from a dealership. From that point on, he insisted on me reaching out my father when I already told him that he was unavailable on that specific day. There was no way I would feel comfortable getting a second opinion on buying a CAR from my dad over the phone. smh To his credit he was friendly at this point but him trying to sell in that instance was a bit pressed. Fast forward, I do come back the next day with my dad. I see the car again and it was a good car but ultimately the cloth interior and exterior color was enough to turn me off to buying it. As soon as I sat down with the salesman and told him I wouldn't want the car because of the interior and exterior color, his demeanor goes from friendly to irritated. I observe people well. It was all over his face. Then, when I told him I wanted to negotiate on the price because I wanted a bargain and he found out eventually that I was pre-approved for more than the list price amount, he was even more irritated to the point as if "you have the money, just buy it". I was done talking and left. I'm not going to say that this dealership is bad across the board but my impression is that they probably cater more to older people in the local area that see a list price and just buy a car without any haggling. However, if you're around my age trying to find a car to finance for the first time by yourself, I don't know if this is the best place for you. read more

Eddie Ohr is the used car manager who provided TOP NOTCH POOR service. I give this a 0 star rating!!! The one star is only for the sale lady that worked hard at her job on showing me cars.I had a car that I was trading for the purchase of a used car. Eddie offered me a very low price for my car and would not budge on offering me what I asked for or even meeting me halfway. The next morning he had the car sales woman to call me and offer me what I was asking for the trade-in. He emailed me the numbers and I told him I would be in by 6:30pm with a check and title in hand. I arrived 45 minutes earlier only to walk into Eddie allowing the car to be sold to someone else. I was told that the people were test driving it and would be back. Once they returned, I was then told that they were buying the car and there was nothing he could do about it. He walked away from me refusing to tell me why he allowed this to happen when he had the sales lady to call me in the morning to offer a price on my trade in and provide the check for the car I was buying. He embarrasses the car sales lady who he told to call me to come in and buy the car. He cared nothing about how he went about the whole deal and told me that I can speak to his manager the next day about it. Eddie was very rude and handled the situation in a very poor manor. read more

So everyone knows the honda service in Waldorf. I'm so unhappy with the service in here. Because my car go in to fix.they said the fix my car totally $1200 so after that I'm go to paid..they said done I'm driving to Virginia. Go to haf way.my car don't run anymore. I'm called tow my car to the honda again. what they said.letti g.they check my car again. Bla bla bla.so if I'm driving with kid in my car what HAPPENS. THE DOOR CANT OPEN. IM WAITING TOW IN TO 2 HOUS. WHAT THE HESS. SHIITTTT read more

What an amazing dealership! I really can't say enough good things about Waldorf Honda. My wife and I came in looking for a specific vehicle that they had on their lot. We took it for a test drive and in no time we had the keys and were out the door. Hunter, Eddie and the rest of the team really made this the easiest, quickest and most pleasant car buying experience I've ever been a part of. I highly recommend you go see them. read more

The sales associate said they had a vehicle on the lot and when my wife got there of course they didn't have it. Completely unprofessional to try and get you to buy what's on the lot. Do not trust this dealership. read more

Jamar was as good as they come as far sales people. Check him out if you're looking for a honest salesperson, that will work with you on your car selection read more

I found the perfect car at Waldorf Honda. My sales associate Chris Morris was very attentive to my needs. He knew his product very well and was very patient. I recommend asking for him if you're browsing for a new car. I received the best service possible! read more

Waldorf Honda - Honda Fit 2019 - Car Dealers Near Me - Waldorf, Maryland

Unparalleled customer service. It's a pleasure dealing with professionals who take their jobs seriously!

This establishment is terrible I had to call to inquire reference my vehicle. The service is terrible it took forever for a representative to approach me regarding my vehicle. My service representative was not nice at all. read more

Okay so I talked to salesman over the phone before I took a two hour trip to purchase a Honda accord. Only to wate my time, I got there and the car was being driven on a test drive, not to mention the car wasn't able to be financed which is not what I was told prior to taking a two hour drive. The salesperson was wonderful if anyone does go there go to Tay. Everyone else doesn't care about satisfaction of their customers. Manager John Fee was very rude and unprofessional, people like him don't deserve a job at all he needs retirement and to sit his old behind down somewhere. There only hope there is Tay, she did her best to try and please me but everyone else intervened with what she was doing and that resulted in me leaving with nothing! read more

Bad experience with the finance department. They did not give accurate estimate on how much money was owed at point of sale. I was contacted after two weeks requesting I pay more or sign a new finance contract to increase the amount financed because of their incorrect calculation of the value of my warranty from my trade-in. Ira is the shining star of Waldorf Honda. He is the sole reason we purchased from this dealership. Without Ira, we would have walked. He treated our purchase like it was his own and went above and beyond to make sure we were satisfied with our vehicle choice and price. read more

Wow what can I say, I've owned several Honda cars over the past 30 years and this was the most unpleasant situation I've been in with a Honda service department. I took my car in to have service perform at Waldorf Honda and when I arrived for pickup, my car wouldn't start. Come to find out that their porter or mechanic left the dome lights on for 2 days and killed the battery. They gave me a jump and I headed back home thinking everything would be fine since the battery was fairly new. The next morning it wouldn't start. The service advisor did not offer to have someone jump my car so I had to call AAA. After they tested my battery, both the service advisor and service manager both decided not to take any responsibility over this issue and told me that my car was ready for pickup - by text of course. After a very uncomfortable conversion with the service manager he stated that he would get one of his mechanics in install a battery but I had to go purchase a new one. Luckily it was still under warranty. Two days of my time going back and forth over an issue that was caused by their department. When I returned with the battery, the service advisor did not greet me or acknowledge me . When my car was ready, she rudely told me that someone will be dropping my car by. This was a simple issue that could have been dealt with in a customer friendly and professional manner but they chose not to. This bad experience has left a very bad taste in my mouth. They are definitely in need of a refresher course in customer service. They have lost me as a customer at this dealership. Also, as I was leaving the service department, I noticed a chart with their customer service ratings in the 90 percentile and I thought no way. They must be rating themselves. read more

Called yesterday about a specific car, verified by stock number that it was on the lot, and got an email quote for the off the lot price. Called this morning to verify that the car was still on the lot and made an appointment to get it. Said I was paying cash. Got a cashiers check and drove three hours to get it. When I got there it was gone. Was told I should have put down a deposit, but was never given the opportunity to do that. Dealership made no effort to make this right. Rating a 1 only because zero is not an option. read more

We purchased a 2018 CRV from the dealership NYE weekend. Everyone we dealt with was beyond courteous and professional. We got an excellent deal on the CRV, and they took my trade in with no issues. We felt as though our business was valued, and every step of the way Malik (our salesperson) was there. I'm not sure that I would have gone to the dealership had I read these reviews beforehand,but I'm glad we did. This is a business, there is always haggling and back and forth. We had a good experience and felt we were treated fairly. Ask for Malik to help you! He did a tremendous job. read more

Rockin' Robyn, tweet, tweet, tweet. Well, that's an old song that's waaaaaaaaaaay older than I am but it fits. My service writer Robyn totally rocks. She's not the only employee that's awesome either, and when I get all the names, I'll edit this review and add them. Every time I bring my car there I never hear "no" or "we can't do that" and I'm NEVER price-gouged or offered a forced up-sell. One time I went to a different Honda dealer for my regular oil change because it is MUCH closer than Waldorf and left with them trying to sell me almost $700 in "suggested" maintenance. On my next oil change I went back to Waldorf Honda and asked them to do every item on that other suggested list, they came back to me telling me NONE of those items were needed or even suggested in any way, shape or form. Now they could have said, "Sure Ms. Clueless Customer." cha-ching, but they didn't. They were honest and upfront and I will NEVER, EVER take my car anywhere else for service. Oh, and in case it matters to any reader - I did not buy my car there. I got my car used online through an app on my phone so this is not a sales customer who came back to the dealer that sold me my car. I chose to come to Waldorf Honda and I am now a loyal customer. If I ever decide to buy a new Honda, they will be my first choice. read more