I spent most of the day texting with Devin about my interest in a new vehicle. We decided an hour before they closed that we were going to buy. (We arrived at 3:30 and they close at 4) They said come in anyway. We had such an amazing experience. They had is in our new car and out the door in less than an hour. All our needs were met and we even had time to chat with the crew. It was a great experience and will be going back! read more

My Daughter went and traded in a Vehicle for your 2021 3500 Denali that only made it ten minutes from your dealership before breaking down, with both children in the truck (one an infant), and you could not even send a tow truck. This explains your 2.5 star review rating. Stand By! 9/28/2026 GO ELSEWHERE folks, do not buy from the HOOD! read more

Waldorf, Chrysler, Dodge, Jeep: Waldorf MD I brought my Jeep Wrangler to this dealership because the transmission light came on, the vehicle was jerking, and it was unsafe to accelerate or reverse. The initial service representative told me it would be a three-day wait just to have the vehicle looked at. While trying to figure out a plan outside, a second staff member approached me. I explained that the vehicle would not reverse at all, making it impossible for me to even back out of their lot safely. I also mentioned an active recall on the vehicle. I was told that because they did not have a certified transmission technician on-site, they could not help me and that the recall repair wouldn't fix the issue anyway. Instead of offering to help arrange a tow or ensuring my safety, the staff member told me my best option was to drive the malfunctioning vehicle over 30 minutes away in heavy traffic to dealerships in Annapolis or Alexandria. When I reminded him that I could not even put the vehicle in reverse to leave, he asked if I could drive forward, told me to use the forward gears to get back on the main highway, and wished me good luck. A specialized dealership should never advise a customer to drive a severely compromised, unsafe vehicle back into traffic. The complete lack of assistance, basic safety concern, or guidance on alternative towing options was incredibly disappointing. Update: I managed to get the vehicle to a different Jeep dealership, where the staff took the situation seriously and took the vehicle in for service immediately without hesitation. That is how urgent safety issues should be handled. read more

For me , it wasn't a good experience.Ruben was my service advisor , Marc was the tech. I spent 2,816, to get repairs. A week later. I took it back same problem, spent $1800, so the problem the claim the first time wasn't it. Then Ruben says it needs a silnoild that he ordered the pard it takes 3-5 business days, this was before Labor Day. Haven't heard from him since read more

Although the jeep location I've been going to for some time has closed the merger with this location is welcomed . The staff was friendly and welcoming and super helpful. Over all I had a wonderful experience. read more

purchased a certified pre owned ram dodge pro master so that i can start my business. after 8 days, check engine light came on. days after that, tried starting vehicl, battery dead, dashboard completely black. 2 weeks after that, power steering hose popped, fluid leaked out. van has been back at dealership for about 2 more weeks, waiting on approval from claims company to get repaired. meanwhile, i have lost m delivery contract to make money, they have no loaner for me to use while the van is not drivable, and they refuse to put me in another similar vehicle. they sold me a lemon when they should have checked everything as i requested after test driving it. horrible, horrible experience. the worst. Alex in Sales department sucks. Dominic in Service Center is incompetent. read more

AWFUL--the worse of the worse. Will NEVER come here for service again. CP Pittman Jr., provided one of the worse customer services experiences I've ever encountered with a dealership. He needs to be FIRED immediately. Waited there more than 4 hours for nothing. Another customer (white female), who was there waiting for her vehicle overheard my exchange with him, and followed me to my vehicle to tell me that she witnessed how rude he was to me, and she called him an a$$hole. I told her that I'll never bring my vehicle there for service again. She told me that he spoke with her in the same manner, and that she will never come there again either. She also suggested that I call and speak with Dawn, Service Manager, regarding Mr. Pittman's very poor, rude customer service. She (other customer) indicated that she would be calling Dawn also to voice a complaint. I'd rate my experience a ZERO if I could. Anyone thinking of having there vehicle serviced at this place, DON'T! read more

Mark Twain was the absolute great! He was helpful and honest. Not to mention he was professional and made sure I was able to get all the bells and whistles. If you are looking for a great sales man .... he is your guy ! read more

Waldorf Dodge - Mark Twain your guy - Car Dealers Near Me - Waldorf, Maryland

NEVER VISIT THIS LOCATION!!! Highly unprofessional people. If i was a undercover CEO, everyone would be fired due to unacceptable and below standard customer service. When you walk into the dealership, they have "TREY SONGZ" playing in the background like it's a nightclub. The GM of the store remembered me of the father of malinda, a sleazy car salesman selling lemons. Before i could fill out a credit application, i was being swayed or talked into financing. After waiting a few minutes, i was informed the dodge's "banks" won't approved me due to not having a 850 plus credit score. Before i could leave the store, a shapely woman walked in and was asking for help. After a salesman walked her outside to look at cars, all the employees(all men) start laughing and talking about the lady's body in a sexual matter. After that, i kindly said thanks for your help i will go some where else. And the next day, I went to Lindsay Dodge of Manassas and they gave me everything i asked. If you looking for deals on RAM,JEEP, DODGE, go there instead and ask for Kevin Cody tell them Greg sent you. read more

First, let me say the communication was great! From the moment I was contacted by Marc he was very helpful. He was very successful and he did everything that he could to make sure that I got just what I needed. The sales representative. Carla was amazing as well she explained everythingin detail from the pricing to the maintenance, I left not having any questions and received top-notch service. I would definitely recommend this service to anyone looking to purchase a new used or extra car. read more

I wish I had read the reviews first before taking my truck here. Long story short, they claimed I needed a solenoid pack to correct my engine light problem. I paid the, $1,800.00 picked it up and on the way home, a red-light shaped like a gear came on, and I took it back. They claimed there was no problem. After this incident, I didn't drive it far for fear it would overhead and break down. A couple of days ago the engine light came back on again, and now they are saying I need a transmission, but they don't make them anymore. My personal belief is that they just turned off the engine light code, to take advantage of an elderly senior citizen. I wrote them a letter. No one has called or contacted me. I guess, I will have to go the legal route. read more

I've bought several trucks from here and every time the buying experience has been great. I bought a truck here in May I had Jordan help me (which I will give five stars to him great salesman). However everything after the fact has been horrible. My temp tags ended up running out before they told me they couldn't get me tags because of an insurance issue and the only reason I was told is because we had to hound them. We've been trying to get the door handle fixed on the truck where someone smashed a door into it on their lot that I pointed out before purchasing and was promised it would be fixed and it hasn't. I've talked to a sales manager that tells me to bring it in on Monday but won't tell us a time to bring it in. The last response I got was "let you know shortly" over a week ago. I was not let know anything. They also issued and mailed a check for a refund for the tags they couldn't get that I also have not received. They do a great job of selling you the vehicle but anything after that is like pulling teeth. EDIT: I forgot to mention I also bought a spray in bedliner thru them and it took at least two weeks for them to even find out who does their bedliners. read more

NO stars!! The new car sales people are extremely nice. But that is where it ends. Have been trying to get a my tags or an extended temporary tag and can't get anywhere. General manager doesn't return emails or numerous phone messages. When I was purchasing my new vehicle they didn't have any problem getting ahold of me but not now. Should have looked into this before I purchased. Beware!! Joseph M. read more

Hello, this is Zepplin Robinson, I have had a 2016 Ram Promaster city serviced twice recently, new engine due to oil consumption and new axle due to tech install error of said motor replacement. The job started at the Waldorf location and ended up at prince Frederick location where my only work van stayed for the entire month of December. Neither location has loaners and I ended up losing $2k because of the tech error, the tech tried to lie his way out of the error saying the tow driver damaged the oil pan underneath, i havent had a chance to look underneath myself because i dont have time to as im trying to dig myself out of the hole this has caused. They ended taking care of it after i pointed out that the axle shaft has to be unbolted from the engine. I have been leaving messages at both dealerships and Mr. Wes. Mr. Council etc. Nobody is getting back to me , I tried Stellantis to see if they would do it since they did it the first go around and they too are having a hard time getting in touch to see the problem. So where do we go from here? Do I have to send someone to court? $2k doesn't even cover it all, I'm self employed and do auto glass so the whole month of December, I'm pulling up to customers in a U-Haul van with $19.99 on the side. Then things slow down, I had to cut short my daughter's bday and Xmas because I have to manage funds, then the final bill sends my credit card over the limit causing me to lose 50 something points on my credit score. read more

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Customer Service this "Disgusting, Deplorable, and Disingenuous" is what's wrong with car dealerships On Saturday, November 30th I traveled quite some distance to visit the Waldorf Dodge Ram Dealership, located at 2294 Crain Hwy, Waldorf, MD. My reason for visiting was very simple - it was regarding a "Dealership Listed Vehicle," on Craigslist, that was posted and managed by employees of the dealership. I entered the dealership in an optimistic and upbeat mood, looking forward to the prospect of learning more about and having a look at a silver 2008 Mercury Grand Marquis GS. Keep in mind, that I had been in communication with a member of the dealership via phone about the vehicle prior to visiting the dealership. Everything was fine until I encountered, "Sales Professional, Carlos Miller." Carlos (see picture) is not only a terrible "professional and employee, he is a shameful, vile, and contemptible human being." His very existence is an embarrassment to the global community. Now, let me tell you why?! Carlos was incredibly rude, condescending, and unprofessional in his interactions. When I was approached by Carlos regarding the $5,900 Grand Marquis, which was the communicated price via my earlier interactions, he attempted the oldest and most abominable trick in the car salesman book, "BAIT & SWITCH." Carlos odiously stated that the price is "Actually $7,900." His discreditable tone and demeanor only worsened when I attempted to kindly explain that the Craigslist ad (which I was already communicating with an employee about) said something different, he replied in the nastiest tone he could muster, "I ain't list that price, that's not right. You can either buy it at $7900 or not at all." After being spoken to so disrespectfully, I gathered by things and left the dealership. Once in my car, another employee, Mr. Al, who was much nicer than Carlos, came out and apologized about Carlos' horrendous customer service. Though I appreciated Mr. Al's effort, I explained that the damage inflicted by Carlos is done and the "good cop / bad cop," routine will not work. The employee understood, apologized again, and went back into the dealership. Carlos' unprincipled conduct should lead to his immediate termination and anyone looking for a new or used vehicle should AVOID the "Waldorf Dodge Ram dealership," at ALL COSTS. Under no circumstance should you, your family or friends, EVER visit this dealership. Any business that would allow an abhorrent individual like Mr. Miller to represent them is substandard and sickening, to say the least. read more

Waldorf Dodge - Car Dealers Near Me - Waldorf, Maryland

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Customer service is not only lacking but laziness is horrible. Can't return calls to customers. The honest customer service and transparency is a joke! Don't try and sound like you care saying you like to be honest and transparent. You only sell the vechiles you don't know how to work on them. Wow, You're customer service doesn't end the moment you sell the car. It continues through the life of the car and customer. Even when the car is in for service! This dealership needs an overhaul in customer service. Should of gone elsewhere. Lesson learned. read more

Fit me in same day for service on issue with my Jeep that DARCARS wouldnt fix. While there saw a Durango I loved. Contacted their internet sales and worked with Byron and Mark A all over phone. Bought the Durango I wanted and it was delivered to my home. No long hours at dealership. All over phone and signing at my home!! Was smooth and easy. Will buy from again!! read more

This place is a joke! Bad customer service from management to sales team! I should of listen people who advise me to stay away, after getting a good deal on a 2021 Ram I just couldn't resist but boy do I regret it as once i got the car, I couldn't even get in touch with Steve the GM, i even had his cellphone number but he could care less since they had already sold the car! They gave you the run arounds blame it on each other and hide when you call them and don't bother going in person they will let you sit there for hours while they bs around!!! Again stay away customer service sucks worse experience ever!!! read more

Horrible service and used car sale suck. The turnover with employees is outrageous. Won't got into details as it is a long story. Make sure you get everything in writing and stay on them to get things done as it won't if you dont. Extra warranties are useless just another way to get more money. Make sure you understand every step before moving to the next or they will exploit it. It's too many choices out here to have to deal with poor service. It's not all about the dollar everywhere you go, but it is here. read more

Dodge Service Department - great team, great attitude and great service. A special shout out to Ruben who has been attentive and informative during a service for our 2020 Ram Rebel truck. Keep up the good work. read more

My husband and I went to Waldorf Dodge just to browse at trucks. Upon walking around and checking out Rebels and 1500 we were greeted by a very nice gentleman Robb Jones. Robb was extremely genuine and honest from the very beginning. You could just tell he truly cares about his customers and kept our best interest in mind. After test driving two trucks we went inside and Mark Anthony began crunching numbers for us. Let me just tell you, this man is the BOSS. Very knowledgeable, honest, PATIENT and was extremely helpful the ENTIRE process. I cannot thank Mark and Robb enough for their patience and staying WAY past the time they were supposed to go home. We absolutely love our 2021 Dodge Ram Rebel (and so do our doggos)... I highly recommend this location as well as allowing Mark and Robb to assist you if you're interested in a new vehicle! read more

I don't know what happened as far as mana or or service people there over the past two years, but the service and professionalism has done an 180. I was partially charged for a malfunction that was under warranty and then upon return due to reappearance of engine light for related problem , they kept my truck for over a week. When I asked for the gener manager or owner, I was promised a callback and received none, or an update on my truck. this is now being escalated to the judicial system. horrible service, I guess attitude reflects leadership read more

I went to get an oil change without an appointment. I arrived early, they opened on time and took my ban right away. The staff was nice and courteous, my oil change was completed within and hour. read more

We did not enjoy our experience at this dealership. Our live salesperson and internet sales rep were friendly; however, there was questionable mathematics and copious amounts of condescension from Danny, the sales manager. We walked away and bought our vehicle elsewhere. read more

I've been a customer of Waldorf Dodge for years. I can honestly say that I've always been treated respectfully, given extremely good service. Their customer service in the repairs department is outstanding. I'm given an expected time of completion of the repair, and updates as well, if the problem is worse then expected. Their sales team is honest and trustworthy, if the sales person does not know an answer, they find it, no bs response. I just purchased a new 2019 Dodge Ram 1500. These guys went out of their way to support my sale. The salesperson, finance, aftermarket EXCELLENT service. Donald Poole read more

The service department was so rude on the phone. I called because when getting an oil changed I was informed my transfer case was leaking. They recommended I call the dealership since my car was likely under warranty still. When I called I explained the issue and was told it needed to be examined. I said that was no issue. I asked if I just needed to swing by or what he said "it isn't that simple" and I had to wait a week for an appointment. He said I could drop it off Tuesday, wasn't given any appointment time, wasn't asked if I planned to drop it off or wait. Nothing. He was very sassy in his tone...I didn't appreciate it. Update: Appointment was apparently at 0735. I was told I'd be charged $140 just for them to look and see if it was in fact leaking. All of this would have been nice to know prior to my arrival. They did however find a lose bolt causing the leak and waived the fee. read more

Waldorf Dodge is great! They took on my 2012 300 SRT after two service shops before them failed to come close to even okay customer service. I was without my car for 3 months. These guys were patient with me because I was dealing with a 3rd party warranty company. I want to really give a big shoutout to Jimmy! This guy exemplified above average customer service and transparency with me from the beginning. Making all the calls and doing all the leg work without hesitation. Every time I would call to ask if he could call the warranty company or do this or that he'd already be ahead of me. I will be taking my car there for all maintenance needs from now on, they have earned a life long customer in me. I'm really big on having my car taken care of and I believe Jimmy, the techs and the whole service department treats customers vehicles like their own and I love that. Don't hesitate to take your vehicle to them! They also have a lot of Hemis for purchase lol read more

Took our 2014 Dodge Journey to the dealership service department after receiving the 2nd mailing for a anti-lock brake recall. After well over an hour waiting in a nasty waiting room (or space sectioned off by a bench).... I hunt them down to ask for a progress report and that's when they tell me they don't have the required parts! They want me to come back in 3 days! ( understanding that the second mailing specifically states that the parts are available). So, I have to drive my vehicle home after they verified a problem with the anti-lock brakes! Complete amateurs masquerading as a full up a round dealership. Terrible experience. The new location is a major step backwards. The service manager seemed annoyed and acted like I was wasting his time... Completely failed to understand that it was my time that was being wasted. It's simple.... if a product you sell requires a recall... Make certain that the customer doesn't have to waste their time with multiple trips back to the service department. A bad experience in the service department will ensure that customer never returns for any future service.... Or purchase. read more

I bought a 2014 Charger earlier in the year from a dodge dealership in Lorton VA and six weeks later my check engine light came on. I was living in Waldorf at the time and took my car there to be serviced. The first time I went to this dealership to get it fixed, I waited four hours to find out that it needed a software update. After I returned home, the light came on later that day but I had traveled out of town. The second time I took it back to get checked when I returned about one week later, I dropped it off for the day. I returned to pick it up and once again within 24 hours the check engine light had returned. When I came back for the third time, I asked what was going on with getting it fixed. One of the personnel who worked at the front, Chris was rude and had an attitude before I even said anything to him. I witnessed him being hostile to the customer who went before me but I had no other choice on who could help me without waiting for a long time. The response I received about my car was short, and told me there wasn't a transmission tech there who could fix my car so I would have to take it to another dealership. He didn't offer any service to tow it there or give me other options on where to take it. He also told me that "the last time you came here, I told you it was a transmission problem if the update didn't fix it" which was untrue. I reached out to the service manager at the dealership who was just as curt but didn't resolve anything, he parroted what Chris had told me. I don't feel like anything was even attempted to be resolved for me. The Alexandria dealership I ended up going to afterwards had much better customer service and was accommodating, but my Waldorf experience was subpar. read more

Waldorf Dodge Used Sales exceeding my expectations. Lewis & Mr.Ernie were are a pleasure you work with. This was one of the best car buying experiences I have had, and I am very pleased with my purchase and would recommend doing business with them. read more

This is in reference only to the service department after having a epic-fail experience at a different dodge (located in Suitland), i gave up on that previous dealership and brought my dodge do Waldorf dodge. what i notice about this dodge is just more than "doing the job right", there is also a focus on communication and timeliness. they were able to fix my car within two business days, and called me the day after dropping off my car to give me a status update and to let me know when it should be ready. I feel that the quality of a dealership's service department is a direct reflection of what one should "look forward to" from the sales side. this positive experience at this dealership's service department will make me want to come to this dealership again, not just for service, but for when i am in the market to buy my next dodge. (which was well worth the 20+ mile drive, instead of driving 3 miles to the dodge dealership in Suitland) thank you for the + experience read more

The service department there should be ashamed of themselves, I had my truck in there for what should have been an easy diagnosis and fix only to have a proposed bill in the end for over $2300..00 ...I paid to get my truck outta there without having it fixed..and will never buy nor have any other service from Waldorf Dodge.. couldn't trust a word coming out of their crooked mouths....no star read more

Bought a 13 Durango Citadel April of last year! Worst mistake I ever made! Already have had the truck back to Dodge 10+ times! Every time they would say they could find nothing wrong and try to blame it on my exhausts! The entire time it was a drive-shaft! I bought it brand new and the drive-shaft went bad at 6k miles! The left front suspension makes all kinds of noises but "nothing is wrong"... Then I go to drop it off when they scheduled the repair and they say it would be about 5 days, so after day 5 they call to tell me the drive-shaft was on national back-order and that they couldn't tell me when one would be available. I then raised hell and I'm assuming they got one off of another Durango they had on the lot. Why they let me take off work and waste my time and money and gas to bring it to them if they didn't even have the part makes no sense at all! Now, 4 months later, I get a recall letter about the power brake booster needing replace. I called them Tuesday and told them this so they scheduled me in for today. I drop the vehicle off and 4 hours later get a call that the part is on back-order so I can pick the truck up and they will call me when the part comes in. AGAIN, why wouldn't they check the availability when I called to tell them what needed done? And 2, why wouldn't they call when I dropped the vehicle off in the morning? This is now the second time I have wasted time and money when they scheduled me in for a repair and it was for nothing because the part is on back-order! Obviously if there is a recall, they should have plenty in stock! And they should be checking for these parts when the customer calls and schedules the repair. I can honestly say, I'm not happy with Waldorf Ford & Dodge and will not be referring any buyers their way! And I certainly will never buy from them again! Nothing has gone the way it should and for as much as I spent on the vehicle, I would certainly expect better services! read more

My salesman was very knowledgable and helped get the car I wanted, not to mention at an awesome deal! The finance offcer (Mo) was awesome! Got my interest rate cut down with some other perks!!! I will definitely recommend this dealershiop to my friends (i actually already have) read more

This place had the worst customer service ever! First, the manager Danny pawned me off to the used car guys and never said another word to me. Very useless. The used car guys were Very rude. Darryl was the manager and he was a classic dick. Josh was a terrible salesman. I told him I was looking for a gray truck and he proceeded to walk by the gray trucks and show me a white truck and said this one was in budget. Um excuse me?! How do you even know my budget when you never asked about it? They were unpleasant and treated me like I barely had a pot to piss in. When in actuality, I could have walked away with a brand new corvette paying cash. Sorry boys, your loss! read more

Service department is always wonderfully courteous and I've never had any worry about my vehicle. I've been going to Waldorf Dodge for 9 years and I love their customer service. A+ service. read more

Waldorf Dodge - Car Dealers Near Me - Waldorf, Maryland

What a great experience. We recently purchased a preowned Journey from Waldorf Dodge. That was wonderful. There was a issue with a door panel in the rear. Our sales person walked us to the service desk and asked CP to look at the vehicle. He was kind and personable! He apologized for the inconvenience and said he would have to order a whole new door panel, but not to worry it would be completely covered under warranty. Three days later he called said the part was in and asked if we had time to bring it in tomorrow( Thursday) I told him that would not work for me I had to help my father all day. He sent one of his employees and picked up the vehicle from Deale MD. and brought it back to me the same day!!! I will never purchase or service my vehicle anywhere else. Dee.... read more

I had my Dodge Charger towed to this location for a recall after getting it towed from two other dealership that had given me a run around and misinformation. Talked with C.P Pittman my service advisor and was hands down the best experience I have ever had at a dealership while getting my car fixed. Mr. Pittman was very informative, professional, and gave excellent service. read more

I do not recommend anyone to purchase a pre-owned certified or used vehicle from this dealership. I have never experienced such a horrible purchasing experience. I purchased a 2019 Dodge Charger SXT Plus on September 8th. I bought it back about 3 weeks later because the suspension had some issues with the shocks. The service advisor wanted to change it but the used car manager Carlos insisted I put over 1,000 miles on the car so that he could use my extended warranty that I purchased with my car sale. I didn't understand how you wanted me to wait and drive a car with faulty shocks. I will say the general Manager Mike did help with getting my car serviced and making sure I was in a loaner vehicle. However they only fixed one side so I had to return a week later for the other side to be fixed. Now I noticed my car holds funky odors and I asked for the service records to see if the cabin air filter has been replaced before and the general manager was so nasty, condescending, inconsiderate, and spoke down to me as if I was incompetent and he insisted I wanted everything done for free. I never asked for anything free I did ask would this be something I am responsible for since I purchased this car almost two months ago and honestly the cabin air filter should have been replaced before selling the car as it's recommended every 15,000 to 30,000 miles and per the service advisor this car has NEVER had that work perform before. So why should I be paying for something that has never been done. How do you determine a vehicle is certified if you aren't checking all components of the vehicle. I do not appreciate being talked down on and someone insinuating I want everything down for free because I am not that type of customer. I do not recommend anyone purchasing from this dealership. I have NEVER experienced such a unforeseen experience in my life with none of my Acuras that I own. I highly recommend to look into the demographics of the area you are shopping because it's a huge difference of how you are treated and valued. I feel like pure Sh*t the way Waldorf Dodge has been treating me. Lesson learned and never again. read more

Not happy with the customer relations department. The truck is great but, I was sold an extra package with the truck which is supposed to cover things like flaking chrome on rims, lost key fob, paintless dent repair etc. This system is not worth the extra cost. The dealership should not be selling Safeguard services with their vehicles as they are a terrible third party organization and not reputable. But, if they do decide to continue selling these policies, they should do a much better job advocating on behalf of the purchasing customer and not the insurance company. read more