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    TrueConcept Auto Outlet

    5.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    DARCARS Chrysler Jeep Waldorf

    DARCARS Chrysler Jeep Waldorf

    2.3
    (41 reviews)

    BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

    It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

    Waldorf Toyota

    Waldorf Toyota

    2.3
    (157 reviews)

    5-star experience from start to finish! Amaya made the…read moreentire car-buying process easy and comfortable. She was friendly, not pushy at all, and gave us the space to explore, test drive multiple vehicles, and really figure out what worked best for our family. She was patient, welcoming, and even offered us water while we took our time. Once we decided on our car, everything moved quickly. I was even able to get a better rate through the dealership than my credit union. Jesus in finance was excellent--he explained everything clearly and made the signing process smooth and fast. From test drive to application, everything was efficient. We also met with Lovely, who went over additional services and warranty options that were a great fit for us. The entire process, including signing, took under an hour. If you're looking for a used vehicle, I highly recommend Waldorf Ford. Ask for Amaya and Jesus--you won't be disappointed!

    I called Waldorf Toyota to schedule a routine service appointment on my new Grand Highlander which…read morewas purchased at another dealership because we couldn't get the paint color and options we wanted due to the Grand Highlander demand. First of all, I was offered multiple appointment times for the same day! I took one, headed to the dealership and was immediately greeted by their service team. Each team member was very warm and polite throughout my time in the dealership. Saeed Satterwhite worked with my directly to get my service done, addressed a concern I brought to his attention (resolved it), and let me know of a factory recall issue they wanted to fix while I was there. I sat at the work station in their very busy waiting area and was able to get work done while I waited for my vehicle. They finished the work quickly and I was on my way in record time. What a refreshing experience at a car service e dealership. This is my first Toyota. I bought mine after my husband's experience with his first Toyota (a Tundra truck). We've both been impressed by the professionalism of the staff at every dealership we've been to and the lack of high pressure sales tactics. Shout out to Brian Langford, who used to work there, for the time and energy he spent trying to help us buy our SUV when we had very little turn around time to replace my totaled vehicle. He was warm, polite, professional and very understanding when we bought our SUV elsewhere because he just couldn't get his hands on what we wanted.

    CarMax

    CarMax

    2.6
    (137 reviews)

    Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

    Wonderful Car salesman. Horrible Vehicle and Horrible…read moreService Dept. Customer service. Purchased my Car 3.14.25. Within 4 months I had to replace: Oil Pan Oil Pan Gasket 6 months later I had to take vehicle back to repair shop to be told it needed. Front Brakes Back Brakes Front Rotors Back Rotors Thermostat Radiator New Water Pump A/C Flush Valve Cover Gasket Axle Shaft Seals Motor Mounts 2 weeks later Check engine light came on and was told it needed. Spark Plugs and Wires In only 11 months and only 18,000 miles driven all of this needs to be done to the vehicle. You cannot convince me that they did not sell me a lemon. They have now had my car for a week and I have asked to speak with a manager every day and was told Mark the manager would call me back. Each day I called to speak with him I never receive a call back. Today I called again and was told he is aware of the situation and would call me and still no call back. Yes they have me in a rental. But, for the last 52 days my car has been at someones repair shop for 37 of those days. I am paying a car note for a car I am not even driving. I feel so helpless and now wonder If I need to contact a lawyer to get this resolved. They do not care about their customers, only the sale. Once the sale is complete and there are issues. They leave you to deal with the issues on you own. DO NOT BUY FROM THEM!!

    Waldorf Ford-Dodge Used Car & Truck Center

    Waldorf Ford-Dodge Used Car & Truck Center

    2.6
    (11 reviews)

    Recently bought a 2020 Jeep Wrangler Unlimited, I did some research on this car for the past few…read moremonths. When I found this car on a auto app, I immediately went to the dealer's website and sent in a message. The internet sales person Tatyana was amazing! Extremely friendly, provided a ton of details, and I didn't feel pressured like most dealers I've dealt with. We communicated through call, text, and email about the vehicle and trade-in. Decided to take the jump and do a test drive that day. When I pulled up, me and my family were greeted by Tatyana and Mark. They had the car ready for test drive. While I test drove they took my old car in to review a trade-in offer. We came back, reviewed deals/offers, and negotiated. Possibly the best decision I've ever made! Extremely happy about the purchase, highly recommended! Thank you again to Tatyana, Mark, and the team!

    I Rarely do this but I am very frustrated …read more I bought a used Dodge Ram 1500 from Waldorf Ford at the end of July drove it for less than 48 hours and engine light came on and the back up camera quit working. They put it in for repair telling me it was something minor. Didn't fix the camera, and told me there was a recall part needed and they would call me when it came in. Gave the truck back and we drove it for about a week and it started overheating. Dropped the truck off again on Aug 5 because i needed to drive my son to California. I have to say, They have provided a rental car the entire time but I bought a truck and i get a rental car. Today is September 5th i have made two truck payments on a vehicle I haven't even hardly driven . At this point, I don't even want the truck. No one has called to give me an update. There is no timeline given. I have been buying cars at Waldorf Ford for more than 20 years but I have bought my last vehicle from them Very disappointed and dissatisfied Brent

    TrueConcept Auto Outlet - usedcardealers - Updated July 2026

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