Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

Wonderful Car salesman. Horrible Vehicle and Horrible…read moreService Dept. Customer service. Purchased my Car 3.14.25. Within 4 months I had to replace: Oil Pan Oil Pan Gasket 6 months later I had to take vehicle back to repair shop to be told it needed. Front Brakes Back Brakes Front Rotors Back Rotors Thermostat Radiator New Water Pump A/C Flush Valve Cover Gasket Axle Shaft Seals Motor Mounts 2 weeks later Check engine light came on and was told it needed. Spark Plugs and Wires In only 11 months and only 18,000 miles driven all of this needs to be done to the vehicle. You cannot convince me that they did not sell me a lemon. They have now had my car for a week and I have asked to speak with a manager every day and was told Mark the manager would call me back. Each day I called to speak with him I never receive a call back. Today I called again and was told he is aware of the situation and would call me and still no call back. Yes they have me in a rental. But, for the last 52 days my car has been at someones repair shop for 37 of those days. I am paying a car note for a car I am not even driving. I feel so helpless and now wonder If I need to contact a lawyer to get this resolved. They do not care about their customers, only the sale. Once the sale is complete and there are issues. They leave you to deal with the issues on you own. DO NOT BUY FROM THEM!!

Patriot Auto Sales 14201 Branch Ave. Brandywine, MD On May…read more25, 2025 I drove 1 hour to go see a 2018 Kia Optima. I had been speaking with Paul on facebook marketplace. When I arrived I took a test drive. Muhammad gave me the keys. The car would not go over 55 miles per hour and the check engine light came on 5 minutes into the test drive. When I pushed the gas it would not accelerate. When I shared what happened when I got back to the dealer they said ok and took the keys. Complete waste of time.

On June 8th 2025, I drove an hour and a half to come see a 2012 dodge challenger I found on…read moreFacebook marketplace. I had contacted Paul and setup a time to come see it, only to find out after I got there that the owner had locked up all the keys and gone away on a trip. I was told there was some kind of mixup and how sorry they were and that the owner would be calling me to try and fix things and give me a slight discount for the wasted trip. Never got a call. I contact Paul through marketplace after work the next day and even he was upset that the owner hadn't given me a call, so he contacted the owner for me and was told that he would be giving me a call shortly. Still never got a call. I contact Paul again today, and again he contacts the owner and I still never received a call. The owner of this place is a joke and must not like money. I showed up the first time with a blank check in hand ready to pay whatever they asked for it as long as it ran right and never even got as far as starting the car. I've pretty much been turned away not by the employees, but by the owner. Apparently this is how he does business. Do not waste your time here. This is not a place you want to do business. If you can even get to the point where business can be done.

I would like to say it was the best experience I ever had with purchasing a car. The customer…read moreservice was great. They were professional, does things, timely matter respectful, understanding, helpful. Any situation u have they will work with u. If u need help make sure u come check them out. THEY WILL HELP YOU!

Dropped in with my daughter to help her pick out an affordable, reliable used car. I waited four…read moremonths after the purchase to write this review, just to make sure there were no grounds for regrets! The salesman Eric was frank and honest about every vehicle we looked at--we test drove 3 or 4, and, in the weeks after the purchase, helped us coax the proper title out of MVA after an admin error by the previous owner caused a paperwork delay (though not a driving delay!). After actual and virtual visits to several dealers large and small from Rockville to Waldorf, True Concept was the most honest about condition, provided the best and friendliest service, and had excellent prices according to KBB. We'll go back to TC when it's time for a trade-in...

This dealership or farce of a dealership deserves negative 5 stars. I purchased a vehicle from them…read morethat i didn't get to take home for 4 days because it had to go through inspection and also needed struts. I picked the car up and noticed a knocking noise in the rear. Thinking the license plates were loose i went home. The next day, i noticed the car would stall /jerk when I hit the gas. I parked it immediately. Thw next morning i took it to a trusted mechanic and it was determined that the transmission was bad and the struts were never replaced. I immediately went back to the dealership with the diagnosis and Taurus and a few other men accused me of lying about the transmission. He advised to leave the car with them to do their own diagnostic and they would call me when it was ready. Four days later i was told they fixed the struts and flushed the transmission fluid and that the car was ready for pick up. I picked the car up two days later and Taurus demanded i decide if i was keeping the car or not because if not he can put it back up for sale. I stated that i wanted a second opinion at the nissan dealership, he got angry and made one of the salesmen ride with me to the dealership. I paid 160 for nissan to tell me what i already knew, the transmission was bad. They also mentioned 6 other repairs that needed to be done, parts alone would cost $700. I took the vehicle back along with the paper work and got my money back! Guess what? The vehicle is still for sale on their website smh. Please, take a mechanic with you if you plan to purchase from them. The vehicle i took a chance with was the white 09 nissan altima. I have the paperwork dated for 12/15/2017 showing EVERYTHING wrong with that vehicle.

From the owner: We are locally owned and operated Used car dealership. We specialize in financing. Bad Credit,…read morecurrent repossession, no credit, first time buyers, whatever your concern is we can get you finance. WE SAY YES...OTHERS SAY NO !

I recognize that many people have had less than favorable experiences here; however, my experience…read morewas great. I have been in the market for a new car and have been all up and through to many of the car dealerships in the area. This was one of the few locations where the staff (Neisa) were kind, informed and not pushy. My experience with finance (TR) was favorable too. I won't be buying a car anytime soon, but I would be comfortable returning when it is time.

I am very disappointed...a 2015 Buick Encore (Purchased new from Winegardner Buick) only requires…read more4.2 quarts of motor oil. Brandywine charged for over 6. An $89 oil change...which was advertised by email for my car Identified by its vin, turned into $40 more. My vehicle just recently had a wheel alignment. The car has no tire wear that would indicate it is mis-aligned and drives straight as an arrow with no hands on the wheel (Brandywine wanted to charge me for a wheel alignment). When the oil was changed, Brandywine did not bother to reset the oil monitor (something I would expect the dealer to do). What really pisses me off is Brandywine recommended a new tire because of a sharp object had pierced the rear right tire. Turns out it was just the surface. The object did not penetrate the tire. Trust is hard to earn, once it's lost. Total bill over $500 if I approved the bogus repairs. Overcharged by$40 on the oil change.

My Experience with Jim Randles, Vinnie and John (Sales Manager) was the greatest experience I have…read moreever had when purchasing a vehicle. I was well taken care of. I got an awesome deal. My car us very nice and fully loaded with features. I felt like I was visiting family every time I visited. I would like to give additional recognition to Jim Randles. He is the one that convinced me to come in and that he would help. He is just a great guy and awesome salesman. I will refer all my friends and family.

Quick and easy!! took under 10 minutes to get tagged and titled. Went in to get 30 day temp tags…read morebut since my truck was over 20 years old they were able to get me historical tags saving me the hassle of getting a md safety and emissions inspection.

Customer service and product advertising. Phone etiquette. They were extremely rude and they hung…read moreup on me while I was talking to them.

My starter went out on my truck and I normally take it the dealership for all my repairs. Every…read moredealership were backlogged for a week. I remembered Padgett Shop, because they are in my area. I called and spoke with Tyler a very nice and person with great phone etiquettes. Long story short, I bought my starter at the dealership and Tyler installed it for me the next day. He checked me in and about an hour later, he called and said he was finished. It's been a few days now and I'm still a satisfied customer

Stay away! I just acquired my father in laws impala. He kept good records of his car. I am saddened…read morethat this shop would take advantage of a retired senior. Charging him $40 in labor to replace a tag light that takes 2 minutes. I have a stack of paperwork on his car from this shop and over 4k worth of work done on a car that has 80k miles. Wow. Three head gasket jobs on a car that took 13 years to accumulate 80k miles. You would have thought Jeff Gordon was driving this car according to Padgetts. Take your vehicle elsewhere.