As long as you never ever have to reach the store after the sale....It's a terrific place to buy a car. If you do, in fact, have to ever call them: and after sale commuication is important to you....then avoid them. read more

I can't believe I gave carmax another chance after a bad experience years ago. Ugh. Putting this up top because their utter incompetence actually put my life at risk! They inspected my car for a trade in. When I got home, I discovered they had not actually closed the hood fully!! Thank god I hadn't driven on a highway or at high speeds; it could have flown open! How can you be so completely incompetent that you can not even be bothered to close the hood!?! But, they had a car I was interested in. I got pre approval, an offer for my trade in, and made an appointment. Smooth so far. Everything went to pot -- literally -- when we arrived. We waited almost an hour for a salesperson. Some of this was on me, I got there early for the appointment. Still, telling me they wouldn't be available would have been nice. Even so, they were horribly late for my appointment. My trade in mysteriously dropped in value by over 75%. And, the worst part? We go to test drive the car, and it REEKS of cigarettes and smoke. An hour later, and I'm still coughing. No effort to clean up the smell was made, no indication on the listing, nothing. The salesman tried to tell us the last test drive must have done it: bull. It was that deep, set in, stale smell that comes from constant smoke. And they knew it -- all the windows were down when we got in, the only attempt to cover. What an absolute waste of time. Also, to add insult to injury, their wifi barely works, and the vending machine stole $3 from me. read more

My daughter got her first car!! Super exciting. 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience. read more

CarMax - My daughter wanted to keep the bow lol - Used Car Dealers Near Me - Laurel, Maryland

Do not buy a car from CarMax Laurel. Last month, my husband and I purchased a 2025 VW Atlas Crossport from this location after paying to have it transferred from the Dulles, VA store. One of the biggest selling points was that, despite being used, the car looked nearly brand new. Two days after purchasing it, we took the vehicle to our local mechanic for a multipoint inspection. CarMax told us that although they inspect vehicles transferred from other locations, they are not obligated to share the inspection results or disclose any maintenance or repairs performed before the sale. They couldn't even confirm whether the car had received an oil change. Our mechanic identified a few maintenance items that should have been addressed before the vehicle was sold. We brought the car and the report back to CarMax, and they agreed to complete the repairs at no cost. A few days later, when we returned to pick up the vehicle, we immediately noticed multiple scratches that were not there when we purchased it. Some were several inches long and had gone through the clear coat. A service technician acknowledged the damage and suggested it was probably caused by the car wash they use, as if this was a common occurrence. We were told the scratches could be touched up and would no longer be noticeable. After yet another trip to the dealership, the scratches were still obvious. We spoke with the service manager and requested compensation for the damage that occurred while the car was in their possession. They offered to explore repainting the affected panels, but admitted that matching the color perfectly would be difficult and could potentially make the appearance worse. They refused to provide any financial reimbursement, stating that because the vehicle was already used, they could buy it back and resell it for the same price we paid. CarMax acknowledged that the damage occurred while the vehicle was in their care, yet they refused to compensate us for the diminished value of the vehicle or for the repeated inconvenience of multiple trips back to the dealership. The entire experience made it clear that once the sale is completed, customer satisfaction takes a back seat. Save yourself the frustration and buy from a dealership that values accountability and customer service--not just closing a transaction. read more

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Car Max does not stand buy what they sell. Purchased vehicle in 12/25 it is 7/26 - car had 10k miles now it has 20k. Exuast is rusted out - Mechanic thought it had at least 200k miles when he saw the rusted out exuast. That much rust car may have been in flood and they did not tell us - either way Car MAx just said it can rust out in 6 months - it is total BS - BEWARE OF CAR MAX - - DO NOT BUY from them. Once you leave the lot it is all on you !!!!! read more

The customer service here is very poor! I came in for an interview, spoke to the front desk person and they told me they would let me know when my interviewer was ready. I sat there for 30 minutes! Went to the front desk guy again and they said they will look for my interviewer this time. Another 30 minutes pass by and he finally comes back to tell me that he forgot he was interviewing someone today. Unbelievable! And to make matters worse they didn't even give me the job. Safe to say I dodged a bullet. Terrible customer service! read more

I had a horrible experience at the Carmax Laurel Location. I had to return a vehicle that I purchased from another location that required service immediately after purchasing. I had the car scheduled for a diagnostic with the manufacturer, and after the initial test drive, the service manager, immediately confirmed that there were in fact several issues with the vehicle. Carmax Laurel, did not offer to do a diagnostic test on my vehicle before I cancelled my contract. I was told that because the other store emailed the paperwork for return, that it was their mission to process the return and help me find a new vehicle as quickly as possible. 3 hours later, I began test driving new replacement vehicles in hopes of finding the right car for me. The first vehicle that I test drove, had low tire pressure lights on when I started the car to drive. The second vehicle had not been cleaned. There was in fact a half smoked blunt (filled with marijuana) in the passenger door. There was also, broken glass in the trunk of the car. I was outraged! How unprofessional and wildly inappropriate is it for the car not to have been deeply cleaned and detailed? Also, can you imagine if I would have been pulled over? The management team was apologetic. They offered to buy my lunch for up to $25 and they provided me a Lyft to my destination. The following day, the salesman I was working with never called me with an additional apology, he never presented me with any other car options that would meet my needs, and to date he hasn't said a word. I did hear from the service manager Debbie, and one of the sales managers, Steve. They both expressed apologies and offered to help me find another vehicle. I still don't have a car. I am waiting on a transfer from another store. At this point the level of unprofessionalism and the fact that cars are not serviced, or cleaned makes me want to walk away from Carmax all together. I am outraged and very disappointed in my experience. read more

CarMax - Blunt - Used Car Dealers Near Me - Laurel, Maryland

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Only one key fobb?? Who wants to pay 4 to $500 for one after paying full price for a used vehicle? And they wouldn't pay to have a deep dent pulled out. No discounts no help just buy as is or don't. What ever happaned to helping the customer? read more

When you trade in your car, they could try paying off the loan so that you don't have two loans out affecting your credit. Still trying to get this problem remedy after two months. read more

I have been waiting for 3 hours and have been told Multiple different excuses as to why my vehicle is taking a long time to be given back to me. I called prior to arriving here and was told my vehicle will be ready when I arrive and I even gave an eta when I would arrive and they confirmed that. I don't know why it is taking so long nor should it take this long it is empty in here and no one seems as if they are busy or if they're urgently working to help me solve my problem. Horrible business and I'm not sure if it is a staff issue or what but they aren't very helpful or they just don't care. This location should be checked or something because this is extremely unacceptable and extremely unprofessional. You guys need to do better!!**update Mr Howard a manager at this location is the original cause of me waiting 3 hours to receive a vehicle that was supposed to be ready for pickup when I arrived. Really don't recommend coming here the establishment is just wonky and unprofessional 3 hours is diabolical and extremely frustrating. read more

I would give zero stars if I could. I purchased a car from this dealership just six months ago, and it's already been in the shop six times. The vehicle broke down within the first 30 days, and it's had ongoing issues ever since. Every time I bring it back, I'm expected to pay another deductible--even though it's clear the car was faulty from the start. This isn't just bad luck--it's a pattern of poor accountability. Instead of standing by their vehicles, they continue to push repair costs onto me for a car they knew had problems. I trusted them, and now I'm stuck with a money pit. I would strongly caution anyone considering doing business here: don't make the same mistake I did. read more

I happily arrived at Laurel Location promptly at 10am to pick up my instant offer for $2500. it was a fair offer due to cars engine condition & mileage. I disclosed & confirmed everything about the vehicle to a Buying Agent at the White Marsh who called me prior to emailing my offer. Long Story short they refused to honor their offer. I left at Noon after being humiliated, belittled with $1K.... As a woman, I felt I was treated unfairly. I WILL NEVER DO BUSINESS AT THIS LOCATION AGAIN!! read more

CarMax - Original Offer - Used Car Dealers Near Me - Laurel, Maryland

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I bought a 2014 Kia Sorento from there 8 month ago. I paid $13,450.25 and the engine went out . Kia couldn't help with there engine settlement and CarMax didn't take back the vehicle and give me my money back . I was able to use the suv at Enterprise Car Sales as trade-in but only got $400. I feel like CarMax sold me a lemon my paperwork show the vehicle has 4WD/AWD but it was 2WD. I won't be referring CarMax to anyone else not after the ripoff. read more

My experience with Jeffery was amazing. I didn't feel pressured into buying a car. Everything was really smooth and fast. Ask for Jeffery when you go. read more

Once you drive off the lot after purchase do not expect help with issues. Service department only "works" m-f but good luck getting anyone to pick up the phone. Once they got their money they move on even if an issue with vehicle start 2 miles down the road and is a safety issue. They don't care. Also, they don't verify that you have added vehicle to insurance before driving away. read more

I bought my second car from Carmax in January and let me say, the customer service at Carmax is unmatched. I started looking for a car back in December. I thought I settled on a few other options but ended up changing three times. Consumer Reports (CR) is your best friend when looking for cars. CR breaks down what customers are saying about the car, how reliable it is and the problem areas. It changed my research process. The customer service reps were accommodating and patient as we navigated the car search predominately online and as I changed cars. I decided to get a 2015 Toyota Avalon. After having experiencing such a great customer service on the phone, when I walked into Carmax to get the car, that same level of service continued. The rep was the best throughout the entire process. He worked hard to get me what I wanted and needed and quickly. The longest part of the process was getting the car cleaned out. After that I road off in my new ride. However, the reason for my three star rating is when I was driving home, the check engine light came on. And while Carmax fixed it, the issue was the oxygen sensor and new tires. Those are issues that should have been examined before the car was sold to me. While Carmax's sales team was great, the tech team did not do their due diligence. read more

CarMax - Meet Don P! - Used Car Dealers Near Me - Laurel, Maryland

Horrible after-sale customer service. We traded in a vehicle bought at Carmax, and we had FOUR YEARS remaining on an extended warranty purchased through Carmax (which by the way was pointless - we couldn't use it AT ALL for the MANY ISSUES on the car purchased at Carmax), and it is next to impossible reaching someone there to get the prorated REFUND due (75% due back). WOULD NOT RECOMMEND!!!!! read more

They do some things well and some things not so well. They have a very wide selection of vehicles to choose from that will fit just about any budget. It's nice for the no hassle pricing so you know exactly what you will be paying even before you get there. If you see a car you like that's in another location they can ship it to a location near you. They will give you a offer to buy your car from you even if you aren't getting a car from them. Their offer is fair for trade in value but you can sell you car on your own and get a bit more money. Finding someone to assist you can take some time if you come on a busy day. read more

CarMax - Old Chevy SS - Used Car Dealers Near Me - Laurel, Maryland

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I had a good experience at this Carmax location, and Jackie is an excellent representative. Though we didn't buy this car, we might be back, and I would certainly use this location in the future. I walked the lot here many years ago when I was getting some ideas for my future car purchase. Highly recommend Jackie and the other employees we ran into the two times we recently visited this location. I'd give this location a try, and I would highly recommend Jackie. Just make sure you have an appointment, especially on a weekend. read more

I was given a 5000 offer on my vehicle which was almost half the offer from other places! Customer service was okay and wait was 30 minutes.

I purchased a car and had to return it immediately because they had not fixed the issue I had raised with them. Its now been 12 days and there is no sign of my refund. I was told 7 to 10 days. When I called today, they said, "no its 7-10 *business days*". They don't tell you that when they are touting their 10 day return promise. Of course, when I paid for the car, it only took them 2 hours to get the money out of my account and into theirs! But, somehow, returning it takes 2-3 weeks. Meanwhile they are no doubt earning interest on my money. I bought my last two cars from Carmax. But this experience leaves a sour taste. I will no longer recommend them to anyone. read more

Bought a Ram 1500 here today with Abraham as my salesman. We had a small hiccup on the initial test ride but he had the service department address the issue right away. I had to be patient but a while later and a second test drive , I was sold. Great customer service. He was very patient and attentive read more

We attempted to buy a vehicle from CarMax as we purchased two others years ago and all was great. Not so much in 2024. First, the car we were interested in was missing several things, smelled awful inside, and honestly made too much noise. The salesman who helped us seemed to want to help another couple and barely paid any time speaking with us. He was nice, but disinterested. I was not excited about anything but we were willing to come back and made an appointment. Have you ever tried to reach anyone at any CarMax location? NOT POSSIBLE. We ended up with call operators working from home in Georgia the first time, and some other city the second time. We almost purchased the car over the phone but when that call was not made to us at the time we set, that did it. We had so many signs to NOT buy the car. The showroom is dreary, no nice cars occupy the inside of the building, but there are a whole bunch of empty desks. No one smiled, and I mean NO ONE, including the reception guys at the front door area. No one offered to show us other vehicles, no one pushed us which is fine, but no one seemed to care one way or the other if we walked out the door. And walk out we did. We ended up getting $1800 more for our trade, and bought a 2023 vehicle as opposed to the vehicle we test drove at Carmax which was a 2017 version. CARMAX: YOU HAVE LOST A LONG TIME CUSTOMER. NOT THAT YOU CARE, BUT NEVER AGAIN WILL BE STEP INTO ANY CARMAX DEALERSHIP. SHOPPER BEWARE. read more

OMG, it was AMAZING. First car I ever sold to CarMax. I usually just trade in but I probably won't do that again. I was running late clearing out the car and I was able to change the appointment to later without issue. Everything went smooth and pretty fast. I had check in hand in about 30-45 min and I was able to mobile deposit it before I left. They even gave me $1,000 MORE than the estimate ... who does that? I had just assumed it would be less. CarMax's no haggle model is LEGIT! I will 100% always go to CarMax first before thinking about trading in a car. PS: Tesla's trade in value was $2,800 less than what Carmax gave me; with the MD tax incentive of 6%; I made the equivalent of $1,804 more selling to CarMax vs trading in to Tesla. read more

Very unimpressive all the way around. They kept asking me questions about my credit rating and things like that which were not pertinent to my search for a car. I don't expect to return there. read more

I was looking for a SUV (Toyota RAV, Subaru Crosstrek and Outback, and Honda CR-V) on the newer side like 2019 and 2020 to test drive each. The inventory was very limited so we left and went to each manufacturer dealership. read more

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CarMax Laurel service advisor NicKeeya is impressive and responsive. My husband receives excellent service for his vehicle when bringing it in for service maintenance and unforeseen issues to fix. If the services take longer than expected they issue him a loaner and assures him the problem will be resolved soon. We will definitely suggest CarMax to our friends and family if they are interested in purchasing a car from your organization! Keep up the great work. read more

From the moment I walked in Ryan provided excellent service. He was very personable, knowledgeable and professional. This was probably the best car buying experience I've ever had. I was in and out on a Friday night in 3 hours. We probably would have finished in 2, but the business center was a little backed up. I will definitely be recommending him to friends and family. read more

BUYER BEWARE. Recently went to see a Toyota Rav 4 XLE Hybrid and according to autocheck there was no damage reported. I did a PPI and the mechanic also ran a carfax and there was disabling damage reported. Salesman did not think that this was an issue except it severely affects the future trade in value of this car. No effort to reimburse me for my time was made either after I discovered this borderline fraud. VIN number is: 2T3RWRFV3LW046497. If you see this vehicle avoid it, it's not worth it. The vehicle was also unaligned too, puts into question their "inspection process" read more

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Bought a used car here last weekend. Excellent, easy process. No pressure. Every single person I dealt with was genuinely nice, knowledgeable, and all seemed happy to be there. Michael was my salesperson and he took care of me. He knew what I wanted to know about the car and oversaw the process from beginning to end. Great guy. I felt like me and my daughter made a friend. Highly recommend. read more

If one could leave a zero star I would. Why didn't you work with that poor woman who you yanked a car away from!!?? It was your own fault that you didn't put a hold on the title for it being stolen!!!! When she bought the car the title was clear and THAT WAS YOUR FAULT!!! MAKE IT RIGHT!!!!!! The TikTok woman Mrs.HappilyEverAfter*1:1 coach is out $30,000 dollars AND THATS YOUR FAULT!!!! read more

I will NEVER get another vehicle from them again! I haven't been able to drive the truck I purchased from them for a month now! Didn't even have it for a year yet but this is the second major issue that I've had! I have to pay out of pocket for the repairs & my insurance is WAY too high! All I keep hearing is: well, vehicles will at some point need repairs!... ummm yea but it shouldn't when you haven't even had it for a year ! read more

We had been car shopping for a few weeks, visited a few dealerships, and even though we did not purchase a car at Carmax in Laurel, Rodney was the best!! Very helpful and personable, even though it was a busy day. He cares about his customers and I would not hesitate to work with him again. read more

Classic bait and switch. I wanted to sell my car. I went online at Carmax.com and detailed all the information about the car including existing body damage as well as mileage and accident history. Which could all be verified by the VIN. They offered me $10,400 online and then $6k in the store. I would sell it for less elsewhere before I would let Carmax have it. POOR business practices. SHADY!!! Go elsewhere. read more

I purchased a car from carman in sterling va on May 8th, only for the car to break down about 30 miles from the dealership, I called the service center and spoke with the manager Cristian who assured me he would have a loaner vehicle ready for me when I returned with the towed vehicle, only to get there 2 hours later, and he was no where to be found, and other managers had no knowledge of my situation, he was located about an hour later and was very unapologetic and passed the blame on to his associates I am strongly considering getting my $10k deposit back and taking my business some where else. I was stranded in rush hour traffic for 2 hours after spending 3 hours at the dealership initially. the level of customer service is unacceptable. his sarcasm during our conversation was quite apparent and to say the least frustrating. I will definitely leave reviews on other platforms to warn potential customers of the lack of empathy on his behalf.-- Sincerely, Larry Vauss Jr read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

My old car broke down, and the next day when I walked into Carmax it was pouring rain. The guy who assisted us name was Hubert. He took us outside in the pouring rain and was a professional about it the whole way. I only had that 1 day to get a car, and he went above and beyond for me. I actually went in looking to purchase a Dodge Charger, but I ended up getting a 2015 Chrysler 300. My only gripe about the whole transaction was the fact that there was a chip in my windshield that was over looked because of the rain, and I called him a few times about it, but was never contacted with a service date to fix it. I eventually gave up on it, because my schedule was hectic at the time, and I really love the car otherwise. Would've been a 5 star review otherwise, and if Carmax ever sees this and is willing to assist, i'd still up it to a 5. read more

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When looking for a new car, main feature I wanted was on-board GPS since my previous vehicle was from early 2000s. Found a car with that feature that performed well, had a good cost, low mileage, and only 2 years old. I very specifically asked what I had to do to get the GPS feature up and running. Salesperson told me that all I had to do was "open app and go." I should have tested it right there at the dealership. First, the previous owner was still linked to the car. Not just his saved destinations, but phone, music source, contact list, EVERYTHING. Which should've been scrubbed from system before re-sell. Turned out, I couldn't just "open and go". I needed a second Toyota app to link navigation to my car. So I downloaded the app. For THREE MONTHS I was unable to use GPS or Toyota app properly, as every time I attempted to register my vehicle's VIN number I was told I "wasn't the owner". I had to threaten a Better Business Bureau complaint to finally be able to use the feature. Which cost over $100 a year extra to use, another detail I wasn't told. Bringing this up to their customer service, I kept being told "our sales people aren't always up to date on new features and can't be expected to know everything." Excuse me? A car salesman, whose job it is to sell cars, doesn't need to know about the cars he's selling? And it wasn't that I was told "i'm not sure", it was he told me I could pretty much use it immediately, and it took me 3 months to use. In other words, I'd consider another branch if looking for a car with a feature newer than power windows. I'd like to hope this lazy idiocracy is specific to this Carmax and not the entire company. read more

Great service up until you drive off the lot. No response from the chat, no response to email and can't ever get a person on the phone-ONCE YOU BUY THE CAR! I'm very disappointed by the inability to call and get good service over the phone. The license plate situation is ridiculous. At least TRY to assist. My salesperson said he was on vacation call the business office-well they are unresponsive. If I have to drive back to the store to get my questions answered I'll be returning the car. read more

I'd leave 0 stars if I could, but to be fair, the sales person was excellent. The 0 stars would be for the business office. Stay away from this place - get your car somewhere else. After paying $30,000 for a vehicle, and now about 7 weeks after purchase, I'm still waiting for plates and title. I called Carmax about the plates, and they told me the MVA mailed them to me. I was confused - I was supposed to return to Carmax to pick them up. I called the MVA, and they said they had no paperwork about my purchase, and sent me back to Carmax. I called Carmax again, and they said they'd have to get back to me. I'm still waiting, and the clock is ticking on my temp tags. They'll take your money, give you plenty of attitude, and no help at all. STAY AWAY! read more

Online appraisal was cut in half upon arrival at the Laurel store. I was told the car had mechanical issues which did not exist. I was told this after waiting without attention bey the staff for 40 minutes. I received attention only because I went to the desk to ask what was happening with my car after 40 minutes. Very poor customer service and worse knowledge of car status. read more