After the disappointment of getting an in person offer of almost 2k lower than the online estimate from Carmax, I took my car over to Apple Ford Lincoln in Columbia and had them do an appraisal. They were able to beat the carmax in person price and the KBB instant price. They took good care of me (Thanks Daniel!) I would greatly recommend them over carmax as the process was quick, easy, and I felt like I was treated in a fair manner (unlike with carmax). read more

I purchased my baby from here! The logistics of the process were all taken care of( reserved car waiting, and cleaned). I will say my salesmen wasn't too keen on cars and did not offer any other options outside of what I already expressed interest in. I partly appreciate him letting us walk the car lot but it would have been nice to have some options shown to us with details. I was there basically all evening and waited for the paperwork for about 2 hours of that. I asked about test driving another car but he spoke of closing time being near, but I then waited the 2 hours. I did in fact leave with a car, with a rather good APR. The customer service is nice, however, the wait time and salesmen details could have been way better. read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

A sincere thanks to our friend and CarMax connection, Charlene! Her heart is always in the right place when it comes to helping every one of her customers find the perfect car. For as long as she's selling cars at CarMax we'll be buying - Jim & Melissa read more

Input wrong VIN number into MD MVA system when filed dealer certificates. Big headache to fix and cost me money to fix at MVA. I would not recommend and will not work with this Carmax again. read more

I wanted to test drive a car and one of the sales rep got disrespectful from the conversation we was having I don't recommend coming and talking to any salesman here I recommend doin quick pick up read more

Very fast and efficient service. Have bought and sold them many cars. Never a problem. I highly recommend.

Shoutout to our local community heroes here at CarMax Laurel! Thank to Ms Diana Palmer for her TLC! Her 15 years of dedication to her customers really manifests in the comfort zone she puts the customers in as she gently guides us through the complicated maze of car sales. She stayed with us from beginning to end! It was topped with a bow to celebrate the journey and claim our treasure! It was additionally smooth through financial services with the efficient and attentive handling of Ms Caitlin. She powered through the copious amount of paperwork like it was auto pilot. She took time to patiently wait and confirm that we understood what we were signing. We have bought 3-4 cars so far from CarMax and we feel that the care we are given is from our extended family. They always thank us for our continued loyalty. We have a genuine smile on our hearts when we leave! Even though we all have masks on... we are also smiling under our masks also!!! read more

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Great experience. I had an older used car to sell. Several friends recommended selling it to CarMax because they give you a fair price. I didn't want the head ache of selling the car privately myself. I did end up selling the car to them. Several things I appreciate from them. They are easily assessable over the phone and polite. Really quick appraisal and offer on my car. Really quick with title change and getting my check and getting me out the door. Each person was polite and social with me. And finally a very fair price of my used vehicle. I highly recommend them and will be using them again for sure. read more

This is another update to my original review. This is a very friendly, organized and proficient way to buy a car, no pressure like at other dealers. Please double check what is advertised with the car does in fact come with the car. We bought a car which had a remote start advertised but the car in fact had no remote start. No problem, we brought it back to have one installed free along with a check engine light that is now illuminated. This is where my frustration begins, again, everyone is always super friendly from sales, service, the business office and the guys that prep your car. But trying to get to anyone in service will take some patience. Long wait times on the phone to leaving messages for people that dont call you back. The service manager is so very nice but it appears that she only checks emails or returns call after 6pm. Everytime I call "they" can NEVER give me any info on my vehicle because I'm always told , " sorry, must be a internal ticket, no info" so we will have someone call you back which almost never happens until you initiate another call and go round and round you go. Bottom line: great buying experience but you'll require patience when dealing with the service Department. read more

This Carmax location has outstanding customer service. Staff responded to me promptly and went out of their way to assist me with a recent repair issue. I do recommend buying extended warranties offered at time of car purchase, but this location and Carmax in general worked to make things right with with me in spite of my warranty. Highly recommended location and business! read more

Great experience today with Charles! Didn't give me all the normal fluff conversation that comes with buying a car. I told him what I needed and he took care of me! He was very attentive and got the paperwork rolling and I was in and out in under an hour. Thank you Charles! read more

If I could give negative stars I would. I got a car from them over year ago. Low in behold they never sent over the old title to the car I got and thus I was never given new title in my name. Only found out when I went for emissions test and DMV told me I don't have valid title. I've called carmax about this. No one at bussiness office ever picks up. Ive made over 20 calls different times, different days. I've left message through contact app, I've been repeatedly told someone will call me from sales side, but no one ever does. I finally spoke to someone after numerous calls they told me they send it right over to DMV, wasn't sent. I wait another week to give it time, still not sent. Again tried call bussiness office numerous times no response. They only care about selling you car, but thanks to there incompetence with paperwork, now I still have no title and no one seems to be able help me. Never buy from them again. Despite buying numerous cars in the past with no issue. Disgusted with them. read more

Plan on getting screwed if you go to Carmax. The price they give you never matches up with the Kelley Blue Book book value I just buy cars from people that are frustrated too lazy to sell them themselves read more

I only liked this page so I can tell the truth!! I bought a 2015 Hyundai Sonata only 8 months ago; I purchased the MaxCare cause I wanted to be assured that if my car had issues this great company would handle it! Well, here I am with my car still under warranty with CarMax. The car keeps shutting off and there is cranking sounds from the engine. I had it towed there this morning only to discover that this great company can not fix it! I am informed that it must be towed to the Hyundai dealership, according to their reps My car is still under warranty for my engine because it's under 100K miles. I arrive at the Hyundai dealership to be informed that since I am NOT the original owner; the 100K warranty does not extend to me. Plus, I have to pay $180 for a diagnostic test to find out the root cause of my car! So, CarMax sells cars and gives out false information on warranties! Do not purchase the MaxCare it is a waste of money! Secondly, don't waste your time with their towing services...it's trash! I have a lawyer on stand-by so I intend to seek litigation if my car's engine needs to be replaced! read more

The salesman did not seem to care whether we bought a car or not. He was wearing a "Presidents Club" hat so I figured he was top notch but he was not. He was wrong when he told us we could not transfer tags, in fact, he couldn't answer our questions about what to do with trade in tags. He also said we would not need a "hard" credit check if we used the CarMax app to do a self "soft" credit check. Completely wrong as anyone getting an auto loan undergoes a hard credit check. Also, since he had our trade in available, he never offered to let us take the new car home (which according to CarMax customer service, we could have) and even after making an appointment to purchase the car, I started receiving emails saying the car was back on the lot for sale and did I want to take another look at it. Tried to call Laurel CarMax but you get people working from home in Atlanta or Chicago or wherever. Not Laurel. Christine said she would do the paperwork over the phone and she would call the next day at 2 pm sharp. She eventually called at 3:30 and said she had a meeting. Funny how she did not know about the meeting the day before nor made any attempt to notify us or have someone else assist us. CarMax will lowball your trade in and attempt to sell you an overpriced car. We knew this ahead of time but the last FOUR times we dealt with them, the ease of the transaction was worth spending a little more. We were even told since we were repeat customers, we should be "taken care of nicely." Did not happen either in person or on the phone. We bought from a local dealer who gave us a thousand dollars more for our trade, transferred the tags and sold us the same model car as CarMax with less mileage, three years newer and a two year warranty for the SAME price. Sadly, CarMax has become a store for people desperate for a car. Stay away if you have the ability. One other thing. They will attempt to sell you a service warranty. Call the service department and see how many days or WEEKS it takes to make an appointment before you buy. We did receive two calls when we didn't show up for our appointment but no messages were left and of course, you can't call the salesman directly so they got the same inconsiderate treatment that they provided us. Never again. read more

I have bought 2 vehicles from this Carmax and they are so great! With Covid, I did the whole process online and over the phone. I did change my mind a few times, so I'm sorry to the salesperson that I was working with lol but they were so kind and didn't pressure me to make a decision. Everything was handled in a timely manner and they let me lead the way on the whole sales process. read more

Should've seen the reviews before purchasing my 2018Honda Accord vehicle here. I've been in 3-4 times since I purchased me vehicle to get it "fix". They want to know what the problem is so they can do a diagnostic test for ONLY THAT problem you mention as if I knew exactly what's wrong with it , oh and you pay for EACH diagnostic testing for each part of the vehicle YOU think may be the problem... then have to pay for the parts. I went in because tire pressure light came on my dash board, SAME DAY I took it home... two weeks later I hear a very raspy squeaking noise every time I would brake, which I thought something was wrong with my breaks. I take it in, they tell me " no leaks on tires sensor is ok so we just reset the dash board so light can go away... and the routers of the tires need to be replaced.." I payed for the two diagnostic testing and the new routers .... I picked up my vehicle and when I get home the tire pressure light turned on AGAIN next day I hear the squeaking AGAIN. I call JOSE and he tells me "wait till Monday and we will see if it stops" ........ Very frustrating. I take it back immediately to get it seen again. They take a look again and again nothing is wrong with tires so they reset the light AGAIN and the squeaking is coming from the brake pads that seem to be wearing out...... obviously very upsetting I have to miss work and now may have to pay for the pads?? Thankfully Jose didn't charge me to change the pads.......... Same day my car starts having another problem ..-car takes 3-4 try's to TURN ON... and new warning in dash board " electric power steering system problem" so here I am still trying to get a appointment for this problem now....... read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

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This is my second time purchasing from CarMax. This go around, I had the pleasure of meeting Levin. Levin is an amazing, personable, and sweet man. Dealerships always have the persona of having vultures, but Levin treated me respect, made the experience more personal, and he kept it real with me when I asked the nitty gritty questions about certain cars. The process was super easy and not stressful at all. Thank you so much Levin for all your help and advice! I greatly appreciate you. read more

I had a handful of problems with my car after purchasing it and I found it very difficult to get in touch with anyone to help me. My plates were transferred from the car that I sold to CarMax to the car that I purchased from them. They forgot to transfer my registration stickers, which led to me not being able to drive for several weeks. Additionally, the car that I purchased had several mechanical errors and it was almost impossible to get someone on the phone to make an appointment to get this fixed. read more

We received very poor customer service the other Saturday. We'd done plenty of research in advance, and there were three SUVs we wanted to test drive to allow us to decide which one to focus the rest of our search on. But we only got to test drive 2 of the three, because the sales person stopped working with us because we weren't going to buy that day. Excuse me?! How rude! I expect customer service that recognizes that it takes more than just 1 visit to sell. IF we go back to CarMax to buy our new vehicle, we will NOT be working with that sales person. And I don't want to go back to that location for our purchase. Cars are expensive. Show some respect, be reasonably patient, and put in the effort. read more

I've been a SATISFIED customer for five years. Keep up the good work, guys! Matthew, Chuck, Bob (former employee) and Rockford (former employee) and company are my go-to guys whenever there's an issue or I just need sage car wisdom. In fact, anyone that I've dealt with at the counter has been on-point and reliable. I refuse to take my car anywhere else. BTW, the Lobby has tons of snacks, hot beverages and FREE Wi-Fi. read more

Laurel Toyota Carmax Makes Buying a Car Easy, Fun, & Stress Free! I've bought 2 and serviced 3 cars from Carmax Toyota in Laurel. And I'm a VERY happy customer overall. The car buying experience there is second to none. The service experience - well, who really likes that? More below. When the touch screen of my 2009 Prius with 140K miles stopped working they said it was going to cost 8K to fix and the refurbished part was backordered & unavailable! So, (after muttering a few colourful epithets under my breath!) I opted to sell them the car AS IS (for $4000) and just put it to a new RAV4! We searched all over the Interwebs for deals, my dad really got into it even did a special ops surveillance taking pictures of window stickers on the closed Koons Toyota lot in Annap on a Sunday and the best deal to be had without the BS of haggling was at Toyota Carmax. I got the 2015 Toyota RAV4 XLE 4D Sport Utility Magnetic Gray fully loaded with GPS, super cool backup camera, cargo net, mudguards, side molding, and a plastic cargo tray. I even got the extended warranty (Thanks, Dad!) I LOVE, LOVE, LOVE IT! It's sleek, powerful, & handles well! The blue instrument lights look amazing at night. Sure, it sucks up the gas more than the Prius or my beloved Carolla, but it's worth it for having all wheel drive in the snow and a super sweet ride! For a great buying experience anyone at Carmax can help you, they're all terrific! But I really enjoyed working with Robel Meskel Senior Sales Consultant Laurel Toyota & Scion Phone: 240-395-3593 BONUS BUYING TIPS! Single Female Shoppers! If you walk in and someone approaches you but you get a bad vibe, you can go to the manager choose a salesperson. Back in 2001 I had had a bad experience looking for a new car by myself. Up & down Route 40 to all the dealerships, I was either hit on or patronized by car salesmen. So when I walked into Carmax Laurel and another guy came at me I asked if they had a female sales person & they did! She was AWESOME! She was just about to go home but seemed delighted that a sale dropped into her lap. It was a great experience. Carmax has my loyalty. . Don't Buy a Prius if you Live in Maryland & Don't have a Garage! If you live in Maryland, or any state that gets snow, ice, & frost and you don't have a garage...FORGET getting a Prius. Srsly! Because the Prius runs off a battery it just doesn't warm up hot enough or fast enough to melt ice on your windshield. Also, the back window defroster is weak, too. NO ONE TELLS YOU THIS! read more

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This review is long overdue and I really apologize about that due to procrastination lol. Anyway, I want to say how wonderful sale consultant, Stephen Akindele was. I always been super skeptical of buying a new car but I needed one since my trusty Ford broke down and Stephen made me feel secured that he was going to take care of me and he did, 100% ! He showed me no con artist vibes. He even helped me with unfamiliar paperwork. Stephen was great and you will not regret buying a car from him or this company ! Another person I must add is Promila Massey, she has been super helpful and patient with me. Wonderful team ! I would buy another car from them if I have too ! 5 stars ! read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

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Worked with Mohamed.. horrible experience from jump! We had a car on hold drove an hour to pick it up only to find out it's not here or can't be found... Mohamed warned us this could happen and assured me he would help us find a car regardless. Well after about 15 mins of him looking he gave up and went to help another customer! When I said something to him he had the audacity to yell at me!!!!! Do yourself a favor and work with someone else he's a waste of time and rude! read more

I purchased a car in 2022 and the salesperson was very helpful. However, its a year later and my AC does not work. I took it to a Honda dealer and was informed that a wire to my AC unit had been cut and a patch job was done to enable the car would produce AC. It was sold from Carmax this way. Even though they stated no prior work had been done to the car. I now have to pay $1500 to correct the patch and restore air conditioning to the car. I am thoroughly disappointed. The purchase prior to that was apparently a flood vehicle from NJ. That was not disclosed to me either. I've purchased several cars from carmax and didn't have these issues until these past few years. I'm reconsidering purchasing any additional cars from them. read more

I used a Carmax in Virginia (maybe Sterling?) years ago and was happy with it. This time, I saw a car I wanted that was able to be shipped to the Laurel location for free and it was all easy peasy. I made the request online and got an email and phone call from Jeffrey Brown the following morning. I had looked up the blue book value of my trade in and was pretty happy with what they offered me. Was a very streamlined, no-hassle process. read more

We have bought several cars from the CarMax in Laurel. Today when we visited this location to test drive a 428i BMW the sales rep was all for me test driving this vehicle until he realized that he couldn't persuade me into purchasing an ugly brown color. Once I said that we would not purchase today- he immediately told me about his fictitious appt at 6:00. Mind you it was 4:30!! I forgot to mention that it took 3 salespeople to finally pretend to help us. 1 told my husband to check online because it was too hot on the lot, 1 person said that he was busy w another customer and 1 threw us off on this young guy!! It looked as though the sales reps were having a better time sitting around socializing than assisting customers!! We will be purchasing a vehicle within the next couple of months but it WILL NOT be from Laurel CarMax!!! *4/28/18- It's so funny looking back at this review because I have found the perfect BMW convertible at BMW of Annapolis and guess what- it's Chocolate!! Her name is Reesey Cup and the service at this dealership was top notch!! They made me feel like I mattered and their priority was to get me into my dream car!! They even allowed me to test drive- even though I had NO intention of buying at that time!! Customer service is EVERYTHING!! read more

This was my first visit to CarMax. I wanted to get an appraisal for a car I was thinking of selling. I found myself in Brandywine, MD and got an appraisal from Gary. He was awesome and offered more than the dealership. I was sold! Naturally, I would have like to trade-in/purchase from the dealership but sadly, CarMax doesn't sell new Subaru's. Promila (sp?) was my consultant and she was super quick and had me out of there in about an hour. read more

I'm not sure I could ever give any car place 5 stars. It's just hard to feel like you're walking away with the best deal but everyone needs to make money. So after trying to private sale my car over the holidays (when is that ever a good time) and getting no real bites, I decided to price out Carmax just to see what they could offer. I think they are stalker-ish when you walk into Carmax because about 5 reps said hi at the same time but at least they don't let you feel like you're not being serviced. The quote took less than 1 hour while I waited. They offered me $12,000 for a car I had purchased there. I owed $10k+ so took the offer. The quote is good for 7 days. Make sure you have your title before you go in. You also need both car keys, an empty car and that's pretty much it. I didn't have coordinate a private sale money transfer, title transfer, registration/tag transfer and went with Carmax! I had to go to the MVA to get a duplicate title because I never received it. MVA will mail you the title and it takes 7-10 days. OR you can go in with a readdressed UPS/FEDEX envelope for 2 day mail. OR since I never received my original title, the lady printed it on the spot. I wish they would do that all the time. read more

I bought my car and have 'her. Serviced there too. Exceptional service on EVERY scale. I remain pleased... HIGHLY RECOMMEND read more

Went in to get a nissan rouge, express pick up and they had no knowledge of that. Purchased the car then realized that it had body damage, the bumpers wasn't fully attached to the car and the brakes were TERRIBLE. I made a service appointment they gave me one for 3 weeks later, but said the issues wouldn't be fixed it would just be for a diagnostic then I would have to schedule another service appointment. I took it back and purchased another Nissan Rouge, 3 days later the check engine light came on. I took that back to get serviced. It's been almost a month and I haven't gotten an update. I've been calling and the woman told me she'd give me a call back in 45 minutes no call back. They offered me two free oil changes. The loaner car they gave me keeps going idle while driver where as I have to turn it off and back in for it to continue driving. Carmax does not sell good used cars. The inspections are terrible because it's no way that I should be going through this. read more

I tried to take advantage of a Winter Special circular that came in the mail because I needed my brake pads replaced and rotors resurfaced so I took the good ol' Rav4 (the car that Kanye West likes to rap about) in for servicing. Cons: -They charged me for 4 hours of labor when the receptionist told me that it was about an hour for labor. -No loaner car service. -I pulled out of the parking lot and drove less than a 1/4 mile to experience four check/warning lights come on...TCS, Low Tire Pressure, Check Engine, and Low Oil Pressure. -I hear a slight grinding noise when I brake. Pros: -I wrote the Cons first because there are no Pros to list about CarMax Laurel Toyota Service Center. -My four-year-old niece could do a better job by putting my car on 4 cinder blocks, take my rotors to Napa Auto Parts to get it milled, and recalibrate the brake calipers blindfolded. read more

This review is for a car sales. I am a repeat customer of CarMax (not this location). I like their fixed price sales policy. It works for me even though I may be paying a couple of thousand dollars over what I can get at a used car dealer. But I at least do not have to do the bidding dance with salespeople at used car dealers! CarMax also offers extended warranties for up to 150,000 miles that is plenty for me and also guarantees all repairs that I will make on the car! Customer service during the sales process is good too! read more

I think the 3 stars says allot. Two weeks ago I received a call on a Sunday from Berry. I told him, I was still looking to purchase a vehicle, but that I wasn't interested in buying a vehicle from carmax. The call continued on where I was question about my reason and wanting an answer as to why I didn't want to deal with Carmax. Today I received a text from Jennifer and they an a phone call seconds later. I was already aggravated because this was the 3 dealership that called today that's called, one I had already told I purchased two vehicles the prior weekend and no longer looking. So here I am dealing with another dealership that I already told I wasn't interested in doing business with.. Jennifer didn't seem happy with me questioning her reasoning for sending a text and then calling right away. She felt it was necessary to talk in a condescending way having the need to go over some information they had on file.. Jennifer needs to understand customer service and that fact that the customer don't work for her, I don't need to go over anything. But hey if you need a car at 29% apr this could be your place.. I purchased two vehicle last weekend at 3.2% and had a wonderful experience at automation. read more

The process was smooth, but the wait time was absolutely horrendous. Between each time they needed me, I waited several hours when they would tell me 30 mins. Even 30 minutes is too long for them to simply print the check! Understaffed and those who are staffed move like sloths. Many very great and friendly workers but the process is just unbearably slow. read more

I bought a Scion here and was pretty impressed with the overall process. Even my wife was impressed with the ease of purchase and expeditious manner of processing the paperwork. It wasn't your typical back-and-forth, hey let me go check with my manager type activity. Sang did a great job with the sale, keeping us informed and managing the process to streamline activities. They had the specific car I was looking for and at a cheaper, Carmax price, than the sticker which was quite surprising and hard to pass up. Carmax is known for not hovering over customers as they search for a car which threw me off and deterred me initially due to my lack of awareness, and it wasn't until I took my wife back to look at a specific car that I learned this from her. On an earlier visit, another salesman took me for a test drive and I was not impressed with his knowledge of the vehicle, which to some extent was even incorrect at times given my research online. I also learned they had three of the vehicles in stock, two of which had dead batteries and led me to believe they don't take care of their vehicles and made me apprehensive about purchasing from this dealership. I opened the trunk of one and it had leaves in the crevices. Again, I'm buying a new car and it should look new not inoperable and dirty. I had heated leather seats put in after purchase and the service department made it an easy process of dropping off and giving us a temporary car. I typically find something to complain about with every new car deal but can't think of anything negative to say about Carmax other than the cleanliness and maintenance issue above which you can take it for its worth. Im happy with my new car so far. read more

I bought a car from CarMax in Laurel back in February 2019 and, during the test drive, expressed concern that there was a problem with the flywheel. They told me that I probably just needed to get used to the car. Since I was planning to purchase the MaxCare extended warranty anyway, I asked if that would cover the flywheel if it turned out to be bad and they told me 'yes'. Less than a month after purchasing the vehicle, the flywheel was still having issues and the check engine light came on. I took the car back to CarMax to fix it and, over the course of several visits, they ended up replacing all the spark plugs and coils as well as cleaning the MAF sensors and throttle bodies. After all this was done, the check engine light stayed off for about five months but the issues I attributed to the flywheel were no better. When the check engine light came back on in September, I took it to a different shop and they diagnosed it as having a bad flywheel that was throwing off the crankshaft position sensor, causing the check engine light. They also found several fluid leaks. The shop, which is MaxCare approved, submitted the warranty claim and the warranty company sent out an adjuster, and then denied the flywheel and several of the leaking gaskets. The shop had provided me with pictures of the leaks as part of the inspection and it was very clear that they were, in fact, required repairs, so after contacting the warranty company and getting nowhere, I contacted the CarMax where I got the car. They were unhelpful as well, so I contacted CarMax Corporate. Corporate said they understood the situation, apologized profusely, and said they would absolutely make everything right. In summary, now two months later, CarMax has done nothing to try and fix the pre-existing problem with the flywheel, neither CarMax nor the warranty company has commented on the clearly leaking parts they refused to address, and the warranty company is requesting that I pay the shop to replace the flywheel and they'll come out and inspect the part once it's removed and decide then if they will cover it. I understand that part is standard practice, but since the part should be covered by CarMax even if the warranty doesn't, and because I have no remaining faith in the warranty company to uphold our contract, I refused. In our last correspondence I told CarMax the only resolution I would accept at this point is for CarMax to agree to cover the cost of the required repairs in their entirety, cancel my warranty contract, and issue me a full refund for the amount paid for the warranty. No one at CarMax has addressed my request and I have not heard from them since December 16th. Additionally, my primary point of contact at the CarMax dealer in Laurel, Debra K Grubbs, has not only refused to address my questions and requests directly, but has also been condescending and insulting throughout the process. In our initial conversation, before she even spoke with the shop or warranty company, she tried to tell me that it's normal for old cars to leak and that the shop I'm working with (one I've known well and worked with for over 10 years) is probably trying to rip me off and sell me things I don't need. I have submitted complaints with the state attorney general and the BBB, and am working with a lawyer in case litigation is needed to resolve this, but I feel everyone should be aware of this. CarMax sells the idea that you pay a few thousand more for a used car from them because you get top-tier customer service, honest sales, and the peace-of-mind that it has been thoroughly inspected and that they will stand by their vehicles and put their customers first, but clearly that is a fabrication as well. read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

I went to Carmax in Laurel Sunday 10/22/17. I was looking at a 2009 Toyota Corolla with 80,000 miles for $10,000. The salesman ran my credit and offered me 11.5% for 60 months!!!!! That's insane!!!!! I left and went straight to Antwerpen Toyota in Clarksville and bought a 2013 Toyota Corolla with 67,000 miles for $9,200 and guess what they got me 3.9% for 60 months. If you don't like to negotiate then i guess Carmax is for you but be prepared to be completed ripped off and taken advantage of. I can't believe the difference! I got a car that was 4 years newer with less miles for cheaper with a interest rate that blew Carmax out of the water. Thank you Antwerpen Toyota!! read more

This is were I plan to buy all of my future cars from and send family & friends! I had a unique issue with a car that I purchased & even though they were not technically responsible for taking care of the issue, the general manager & service manger went out of their way to get me taken care of in a major way. Them doing this really enabled my family to look forward to a Happy Holiday! In a word...Integrity! That is the word I think of when it comes to the leadership at this Car Max location. I am so grateful right now, thank you! read more

CarMax - Used Car Dealers Near Me - Laurel, Maryland

Very stress- free way to buy a car. I started shopping online and once I found a car I liked and wanted to hold, I received a text from a representative Will, who was not overbearing or overwhelming. I explained to him what I wanted for payments, etc. and was able to do an appraisal on my car for trade-in seamlessly. I received a price for my car as well as finance info on the new car within a couple of hours. At the store, the sales rep Adele was kind and very quick with the next steps. I test drove and did the purchasing within 3hrs. They even put a cute bow on the car afterwards. The car was clean for the test drive even before they took it back to clean after buying- I really appreciated their store cleanliness and social distancing. After, I was able to connect with the app which had all the info about my car and included discounts with places like NTB, Advance Auto Parts, etc. The whole process was streamlined and it was the best car buying experience I've had. read more