I recently purchased a vehicle from Heritage Mazda on York Road and had a wonderful experience with…read morethe sales team. However, I was very disappointed with the lack of transparency from the finance department, particularly with David Dowd. I was not informed that this package was non-cancelable until after I had signed the paperwork. The product they applied only took about ten to fifteen minutes to complete. When I immediately requested a cancellation, the manager refused, saying the product had already been applied and pointing to the fine print. UPDATE: The General Manager, Steve, personally reached out to me to resolve the issue, and is processing my refund. I truly appreciate his quick response and willingness to make things right

I visited this dealership with my husband. Throughout our visit, the staff directed almost all of…read moretheir conversation to him and rarely made eye contact with me. The salesperson asked only for my husband's driver's license for the test drive and never asked whether I would also like to drive. My husband didn't realize I was being ignored until I mentioned it afterward, which shows how subtle this kind of treatment can be if you're not the one experiencing it. We ultimately decided not to buy the car because it wasn't the right fit for us. However, I wanted to share my experience because I left feeling invisible and unwelcome as a customer. As we were leaving, the staff shook my husband's hand but not mine, which reinforced that impression.

The service department has redeemed the sales department which was not good two years ago when…read morecoming to help a friend test drive some cars. However this was for the service department and I will definitely be back when my Subaru needs warranty work or service. I came here for my state inspection as I was new to Maryland and needed it to register my car. Also came in to establish with a new Subaru dealer to have warranty work and have other repairs completed on my relatively new vehicle. This was super easy and my inspection was completed within about 2 hours. Highly recommend.

Very poor service.. overpriced quotes and parts.. the staff are nice. Took my vehicle here 3 times,…read morethey then proceeded to reject my vehicle for service, due to "rust". Understandable, until I took it to a real shop which seemed to proceed with repairs, and didn't blink twice when I mentioned rust.. didn't go to another dealer after this, but if you do, Frederick is the better option!

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.