So my car was stolen on 10/31 , recovered on 11/2 , right front tire was popped front rims bent ,…read morefront end of the vehicle was crashed, amongst other damage ! $8k in work paid by the insurance company , some of the work included , new rack and pinion , new tires , rims , front end alignment & much much more! 1 month worth of work. So the next day after i pick up my car, I notice a noise in the RIGHT front end, clicking , screeching So I call Marlene and tell her, she says bring the car back in , but before 8am so Harvey has time to test drive the car. Well that was impossible because my only day off was Sunday, mind you I just started a new job 2 weeks prior because I lost mine when the car got stolen because I couldn't make it to work for 3 days . I made them aware of this also. Finally I'm off of work for week, but Dp was Harvey, I was told to bring the car back when he got out of surgery. All along the noise in the right end is worse the suspension is feeling awful. Welp ! I just took my car back over when I could , months later, but I wasn't waiting for the 8am requirement any longer ! Immediately Harvey looks at the car & says, "this car is out of alignment, it was perfect when it left like it was MY fault! Gives me a loaner and hits me with a $1700 estimate! None of the work had anything to do with the noise in the front end! So ask about the noise, he said t,"the ball joints are dry, I'll grease them when If you get the other work done here. and he was gonna throw the alignment in too. Bless his heart ! He was gonna do me a solid! So i said "nah I'll park it , when my taxes come back I'll bring it in" i had no intentions! So i parked my car, then Covid happened! During that time we did all the work he was going to charge $1700 for for less than $700 ! Except the ball joint lube! I take the car to 4 mechanics, all of them insisting that it unethical to align a car with bad ball joints, the ball joints were damaged upon collision especially if they had to replace the rack , tires and rims! They all four assured me it is against manufacturers recommendation to lube those ball joints, if they are dry , they are bad! Replacing a rack on a car with front end collision and 93k miles and not replacing the ball joints is why it's out of alignment!! They all four said , " the car shouldn't be on the road and he knew it! Even after he was going to get rid of the noise with grease but not the problem, align the car again, wait for me to bring it back out of alignment and nail me to have the ball joints replaced! But hey , he wasn't gonna charge me to rig my ball joints and align my car knowing it wouldn't remain aligned in the first place! So here it is 7 months later .....that little noise that just needed some grease has caused a domino effect f issues with my front end! Don't bother coming here! They are blood suckers!

So I'm back! Doing business with CARBIZ again This is the Best place to buy a vehicle !!!…read moreI have never had a bad experience here and I have done so much business here. I would say make your dreams come true and buy your next vehicle here at Carbiz. They make your dreams come true without emptying your pockets!!! Love Carbiz

Bought a car from these lovely people and it was a fantastic experience. Everything was clearly…read moreexplained and they were very professional.the process went very smoothly and quickly. Any problems I had with the vehicle was addressed quickly and with no hassle. They also service the vehicles themselves. Highly recommended. Will definitely be coming back for services or if I need another vehicle

Awful. they do not stand behind their work. I went to them in December of 2025. I had to go back…read moreafter the first repair. I had to go back again and it turned into a disagreement between the manager and the person who drove my vehicle back for me while I was working. Jake finally agreed to fix the issue at no charge but initially he kept insisting there would be a fee. Then 5 months later the same thing is wrong again. Jake said there's no warranty. Also I had in writing another shops estimate for the repair.

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

Never had a good experience here. Completely unreliable. Been there multiple times during regular…read morelisted business hours to find the shop closed and no posted sign or message on the machine. Made appointments and confirmed multiple times just to show up and have them to say I'm not on the schedule and turn me away. And then there's the actual mechanic work. I had SO many complications with the initial installation they made, and not only did they refuse to take responsibility, but their mistake caused me to be fined. The issues pursued on and off for MONTHS before I finally took my car to a more reputable mechanic. He said it was a "very crappy installment" and removed and replaced all the parts H&H worked on. I have had zero issues since. I also now go to Caton Auto in Laurel for recalibrations, which are MUCH cheaper there and the staff is incredibly helpful. This shop is closest to me, but I drive all the way to College Park now because I can actually trust the service there. Fortunately, I will never have to go to this shop again.

Marvin serviced my car today and he was fantastic! He was honest and fair. My car is old and it…read morehas multiple challenges. Marvin was patient and he gave me good advice based on his expertise. The work was done efficiently and pretty quickly. I would definitely recommend H&H to others.

Moving to Maryland, had to get my Inspection done for both Cars and i picked Fort Meade Auto…read moreCenter. Guy at front desk was very welcoming . Dropped my first car at 9 am and picked it up by noon then i dropped my second car which i picked by 3 pm . Pretty prompt service and great prices. 2019 AUDI Q5 - 89$ (Inspection Fee) + 72$ (Needed Wipers Change) 2024 CRV Hybrid - 89$ (Inspection Fee) . No issues since only 4 month old car. I did call a bunch of places to get prices for Maryland Inspection and these guys gave me one of the best rates.

On 4/25/24 was the first time I took my 2012 VW Jetta to this place to have my A C. checked. From…read morethe guy at the front counter checking me to the office manager Morgan was so welcoming and nicemy cost was a certain amount for checking my A C. for leaks, and a recharge with freon and when finished I left happy that my A.C. was now working and the service was great. 5/14/24 I called and spoke with Morgan regarding my A C. was not putting out alot of cool blowing air and he suggested to bring it back in at no charge. The same afternoon I took my car back to them and the Tech looked for any leaks or other issues but all looked good, Morgan wanted to check my cabin filter inside my car and when he pulled it out he noticed it had been put in wrong by the last place that had changed my oil which was Jiffy Lube. They had crushed it when the tech at Jiffy lube took it out and put it back in. Morgan at Ft Meade auto center ask if I could go buy a Cabin Filter and bring it back to him and he will put the new one in the correct way and he did just that and my A.C. has been putting out much cooler air, im 100% satisfied and will recommend this place to everyone.

I am grateful and relived to have found JTCC! What a rare experience to have an honest and skilled…read moremechanic and his wife, Dorothy, is fantastic following up through-out the job. No surprises!! Very reasonable prices. Overall 10+ Great service on all levels‼ JTCC is our go-to for all car needs!

They are small business that gives you there full attention! The install they did for me was…read moreprofessionally done and on time and no extra charges like most places try to do! Good honest people. I'll be back for all my car needs. Highly recommend.

Great people and a really welcoming environment. From the moment I walked in, I felt comfortable…read moreand well taken care of. I worked with Keysha, and she was super kind, patient, and helpful the whole time she made everything easy and stress-free. What I liked the most is how they treat you like family, not just another customer. The whole team is genuine and professional. I'd definitely recommend this place to anyone looking for a car

I am extremely disappointed and angry at the way I was treated by IAD Autos. This dealership is a…read morecomplete scam. They sold me a car under the promise of a 20,000-mile maintenance warranty that was supposed to cover repairs, oil changes, and electrical issues -- but it was all a lie. After the first oil change, my car showed that the oil was still due. Then the check engine light came on shortly after. When I returned to get it fixed, they refused to cover it under warranty and charged me out of pocket. When I complained, I was treated with complete disrespect. Their secretary was rude, their staff was unprofessional, and no one seemed to care about what they promised me at the time of sale. I tried to resolve the issue again, and the staff got even worse. [One of their staff members shouted at me, got in my face, physically stepped on my foot, and tried to intimidate and bully me.] He cursed me out, disrespected me, and told me to get out of the office like I was trash. I have an amputated wrist, and I truly believe he was trying to take advantage of that to intimidate me. This was a disgusting experience. These people are not professional, not honest, and not safe to deal with. I will never forget the way I was treated. What they promised and what they delivered are two different things. If you care about your money, your safety, and your dignity -- STAY FAR AWAY from IAD Autos. The cars they sell are unreliable, their promises are fake, and their customer service is beyond terrible. I'm taking legal action and I encourage anyone else who has had a bad experience to speak up. Customers deserve better than to be lied to, cheated, and physically assaulted by staff. S I