So I dropped off my car here for an estimate on brakes. Rafael was on the phone behind the cashier…read moreregister and did not want my business. He was saying they are very busy and I saw zero motivation by him. Within 2 hours he called me saying I need $800 repair for brake leak, my caliper, brake hose and parking brake motor needs replacing. My pregnant wife went to pick up our car and Rafael started harassing her for $60 diagnostic fee. I would have loved to pay $60 fee had anyone told me about it. Not mentioned even once, when I was there to drop off my car. I refused on the phone. Told my wife to never come there. This is the reason why shops get a bad name. Rafael was on the phone the entire time I talked to him. He doesn't want this job. Took the car to another shop down the road, guess what only thing that was needed to be replaced was a single caliper. $225 job only and they bled the brakes and everything. Avoid this place.

I had an overheated engine and pulled in last minute just before they close. Raphael was very…read morepolite and explained that they will not be able to do anything that day as they needed to wait for the engine to cool down. He explained to me their diagnostic fee and that he will let me know if it is a big repair. Fortunately, it was not a big issue. He did point out that I should look at other issues and recommended what I need to look out for, he did not pressure me into fixing them immediately. He even pointed out the business next door for a rental to help me get home. I was about 50 miles from home so I felt very thankful for this upfront and honest service center.

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

Took my Lexus in to get serviced. They did a great job and didn't up charge me. A little slow, but…read morethey were busy that day. Ethan was awesome and very helpful.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

I am grateful and relived to have found JTCC! What a rare experience to have an honest and skilled…read moremechanic and his wife, Dorothy, is fantastic following up through-out the job. No surprises!! Very reasonable prices. Overall 10+ Great service on all levels‼ JTCC is our go-to for all car needs!

They are small business that gives you there full attention! The install they did for me was…read moreprofessionally done and on time and no extra charges like most places try to do! Good honest people. I'll be back for all my car needs. Highly recommend.

Colocho (the owner) is the best mechanic I know. He is always so spot on…read more His services and prices are worth to come to him. Always very helpful and taking his time with each customer. I'm not the best when it comes to explain my car issues with the proper terminology, he is patient and even sometimes had drove my car to understand the issues I previously described His location is very big and his team are as good as he is.

I've brought my cars to Autostream a couple of times now and had positive experiences each time. As…read moreother reviewers have mentioned, Jesse and Chris are really great. They both are extremely personable and customer service oriented - Jesse kept me updated daily while my car was being evaluated, and they both took time to explain what was going on in a way that was easy to understand. I like that they take pictures of everything and provide a full report of what's going on - it is very helpful. One thing to note is that I did pay $170 to evaluate what was going on with my check engine light, which seemed a little high but I don't have much locally to compare it to so it's hard to say if that's unusual. Just something to be aware of if you want to bring your car in for that, I guess. Anyway, between the good customer service and the proximity to my house, I am sure I will be a long term customer.

My wife and I visited the AutoStream Columbia location to have the bad AC compressor fixed. The…read morecompressor is covered under a "Lifetime Warranty" from a previous repair done at this shop, and we brought the physical documentation (see photo) to prove it. Unfortunately, the front desk manager refused to honor the agreement. After looking at the warranty paper, she demanded an upfront diagnostic fee before any work or inspection could begin. When I explained that a lifetime warranty on the part and service should cover the inspection to verify the failure, she refused to discuss the matter. Instead of talking professionally, she yelled "Excuse me!", walked away, and ordered us to leave the shop while refusing to address our other repair needs.We have been customers here in the past, but the complete lack of professionalism and the outright refusal to honor their own written warranty is unacceptable. Potential customers should beware that AutoStream may not stand behind their lifetime guarantees.

Had a great experience with Danny despite working with him under the horrible circumstance of…read morehitting a deer with my car. He was honest with me about the damage done to my car, repairs needed and anticipated timeline given the delays with obtaining parts. He was responsive to the insurance company and I felt I made the best choice to use his shop. Although my car was deemed a total loss, I would definitely return if I have any future body repair needed for me car

This company is old school and awesome!! They are so personable, extremely friendly, very fast and…read moreefficient work. I couldn't believe it almost as soon as I sat down. staff member came in and announced job was done!! Wow. I was not used to that kind of service. The price was just beyond fair. Whenever myself or any member my family needs body work on their cars. . this is the place they woll be going to. You don't meet many companies like this. Who are so personable ....most or so rude and want to know how much they can take you for a ride for, but not Dobbin Auto Body, they're exact opposite.

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective