Great service! They helped me with my crosstrek's engine save me a ton a money and got it fixed…read morefast. Definitely will be back with all my car issues. Thank you so much guys!

Took my 2021 Acura RDX in for repairs after an accident and ACI was very friendly and easy to work…read morewith. I would recommend following up over the phone for updates, but they did a great job of working with my insurance (GEICO) on necessary repairs beyond the original estimate. I was happy with the final job!

Erica summed it up best and I would agree... If you need auto-body work or repairs done anywhere in…read moreor near the DMV, this is the BEST quality work money can buy and their attention to detail will make the end results impeccable and flawless. We've brought 3 different vehicles here in the past 6 months and every one of them was dropped off pretty banged up and received back like it was brand new from the car dealership. What's most noteworthy is that they won't try to nickel and dime you or trump up exorbitant costs and fees. Instead, they're honest and straightforward and operate with a level of integrity that is truly unmatched. Pricing here was very fair and reasonable considering they are hands down, the best body repair shop we've ever used. I visited many body shops, read countless reviews, looked through hundreds of pictures, and asked a ton of questions before deciding which one I wanted to have do some repairs at Christmas time and the owner of this shop is truly what set Carbody apart from all the others. He worked tirelessly with the insurance adjusters to ensure the repairs were able to be completed with all the best quality parts and not just refurbished ones as well as went above and beyond our expectations by handling the interactions between our insurance company and the rental car provider he already had a corporate relationship / account with. Going through an accident can be stressful and frustrating, but getting to experience the amazing services and repair work from Carbody collision center was a great highlight from it all and I can't say enough kind words about Bob Gload and his family owned and operated for over 30 years, business team. We would never put our vehicles into the hands of another body shop after having work done from these guys. Lastly, while they are typically closed on weekends, Bob and his team even worked 7 days a week through COVID-19 to support essential workers through this pandemic which is a testament to their work ethic and commitment to helping our community. Highly recommend them!

Introduction to why I was here:…read more About to wrap up the 2nd of the two 2024 runner-ups now with C is for Carbody Collison Center, in alphabet series and will be getting to 2025 picks + runner-ups simultaneously. In October 2023 while on 495 on near the PG/Montgomery County border, hundreds of motorcyclists were causing chaos and very slow traffic on that Sunday gathering on the side blocking lane and lane splitting between the slow cars. This was insane and incredibly annoying. One of the motorcyclists rammed into my car while lane-splitting. He flipped his motorcycle. He picked up his motorcycle stumbled off to the side, and I tried to get the heck out of there as I didn't want to risk my safety with this awful motorcycle gang. Once I got to where I was going about 45 minutes later, I saw the damage, which wasn't horrible, but it wasn't just some minor nick. Visits here: That next day or two, I shopped around a bit in Laurel & North Laurel, and Carbody Collison had a better rate than the others. Also, Bob was kind and empathic to what happened. It wasn't urgent, but it could become a problem more so in winter because of snow/road salting as bottom part had to be replaced. I wanted to wait to see if insurance would go through, but they refused to cover it. Ultimately, that January 2024 we started the process, but it was going to take some time to get the part needed and would take them some time to do all the repairs. We agreed I'd drop the car off when I was going out of town; I rideshared to BWI airport. A week later I got back to town. Although they had agreed on finishing by then, there was something that was delayed even though we had agreed I come back that Friday afternoon, which I took a rideshare to get from my place to there, which isn't that far. Bob was nice enough to at least let me use a loaner car as I had a couple of other things I was doing, drove home, and then came back in the late afternoon. There was a bit of a tiff over windshield wipers they had replaced, which I thought was going to be cheaper, which I said I didn't agree to that much. He didn't want to continue to too much arguing and credited for either free or nominal price. I drove off to Columbia where I was going that evening. As I was driving back on MD-32 at US 1, I heard a loud noise like something was scrapping on the road. I got off at the next exit and went to the Savage MARC train station parking garage to see what was going on. I saw the piece hanging down. I snapped back in place, which got me home. But then the next day, I went down again, I stopped at a place in Laurel that I knew was open on Saturday. They did a temporary fix to get me through the weekend. I revisited on Monday, explained what happened. Bob apologized seeing what was going on; some screw was missing. He quickly got the staff to put back in while I waited there. In summary, Bob was overall nice & empathic except for a bit of heated discussion over price of an unrelated windshield wiper. I liked the price relative to other places (although I still didn't like as it wasn't cheap). They did a good job overall, but the missing bolt issue was annoying. They did a good job on timelines, but still a bit off on that, but at least got the loaner car for that afternoon as they were wrapping stuff up. This was mostly positive, and while there were some negatives, Bob did do a good job alleviating the negatives.

Awesome shop. Honestly cannot discuss the actual quality of the work -- I'll have to assess that in…read morea year. But their customer service is outstanding. Sam was great. Communicative. Explained the entire process throughout. And on and on. For future insurance claims (will probably have some unfortunately) I'll definitely return here.

I got there 5 min before 4pm on a Friday for a quick estimate on a fender bender. The guy was…read morestanding outside talking to a food truck guy. When I went inside there were 2 more employees just standing. I asked for a quote, they close at 5:30pm that day btw. Guy asked me if I have an appointment? I told him it's just a small fender (touched) bumper. Can you take a look ? He said without appointment they can't. I didn't even say anything besides looking disappointed. Went across the street, the owner got me seen in 10 min. This is the difference between customer service. When you have 3 Autobody shops close to each other and 3 employees of Caliber just standing, you lose business. Would not recommend.

I'm very grateful for Herzel and his crew and his sons. They did a super job. This is a family…read moreowned business. I knew H many years ago, and found he is still the same honest expertly guy as two decades ago. Damage to my German car from a deer strike did way more damage than met the eye including a bent frame. These guys went at it for as long as it took to make it 100% and they dealt incredibly well with my Geico insurance. I was less than enthused with Geico but they made the best of it and saved my car and save me a LOT of out-of-pocket expense. No one could ever tell it had work. Very happy to have it back!

This is the side of my car that was BUFFED!! My 9 year old Honda Crosstour was recently in an…read moreaccident. While it was at ACI, we had them repaint my bumper (not in the accident) and try to buff out 9-years worth of scratches on the unaffected side of the car. To say I am impressed and pleased would be an understatement. I LOVE MY CAR ALL OVER AGAIN!!! The work they did was spectacular! In all honesty, when we first saw the car, it didn't look as nice as this. I was a bit disappointed they couldn't get out more of my scratches by buffing it. Shalom was amazing! He and Hertzl didn't want me leaving disappointed. So, in 90 short minutes, they took out the water sander and buffer and had another go at it. Their dedication to our satisfaction is impressive. I highly recommend this business for body work. In fact, they did such a good job with my car, we're bringing in my son's car for some mechanical work. Because we already have a reliable mechanic, I normally wouldn't have rolled the dice on their automotive skills. After they put my beauty back together, I'd trust them with any car work.

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

TLDR; Eddie was highly unprofessional during this process, ignoring my concerns and making light of…read morethe situation. Screenshots attached. I needed a compressor replaced and needed it quickly as I'm active duty Army and was on leave the next week to drive my family down to South Carolina. Despite multiple promises over 4 days that my car would be ready in time, it was not. I had to spend a lot of money on a rental vehicle and my car now has problems it didn't have before. On 10 July I called CACC to say my A/C was blowing hot air. Eddie said to head over and I'd be seen right away. The address on Yelp was incorrect (it was their old address 15 mins away). When I made it to the right building they acted like it was weird to get a walk in, they didn't know how much an estimate costs and seemed not to know what to do with me. I should've left then and I'll regret not doing so forever. I said I needed to be seen immediately because I'm going out of town soon, so if they didn't have time I would need to go somewhere else. This is the first time they lied to me. The receptionist kept telling me the mechanics couldn't figure out what was wrong. This went on for two hours. Finally she says I need a new compressor (it wasn't getting any power)- that is the very first thing you would look at for a broken A/C so that tells me they were lying to me that they were looking at it just to keep me in the shop. She promises they can get the part the next morning and have it ready for me by late 11 July. After some back and forth she offered to let me take one of their vehicles for the day, but when I got inside it was filled with trash, loose change, and the dash light was on. I gave the keys back right away. Every day for the next 4 days they told me it would be ready the next day. Continued lies about OTHER issues with the vehicle, but none of them were well-explained even when I asked for specifics. Eddie would say vague things, "there's a hose issue; there's blockages; it's dirty" but when I asked exactly what was being done he would say not to worry and blow my questions off. I am fully confident they did not touch my car and were lying to keep pushing off working on it. For the 6 days they had my car it equaled 4.5 hours of labor. No other work is listed except for replacing the compressor and refrigerant. I pick the car up on 15 July. A/C is slow but turns on. By the next day it died completely again. Eddie says I can't take it to his shop because it's conveniently under construction. I'm sent to a different mechanic who tells me the compressor is completely dead and he sees no other work having been done. I tell Eddie this and do not get an answer until I push him for a resolution. I am forced to bring my car back and have to shell out the money for a rental car to drive the 8 hours down to South Carolina and back. I sent Eddie the cost of the rental car but he did not try to compensate. Eddie blames whatever he got the part from for being a dud. I see on Google Reviews that a prior employee accused him of using bad parts to cut costs, I'd say this supports that accusation. When I show up to drop my car off the second time, directly before picking up a rental and driving 8 hours (now losing a day off my trip because Eddie ignored me the day before), the office is locked. They knew when I was coming. Luckily a mechanic came out another door and took my keys when I explained. I picked my car up for the second time on 22 July. Eddie is not there. Receptionist Debbie says the mechanics mentioned something about a loose wiring harness but she drove it around for a while and it "seems fine". I said you can't tell me there's a problem maybe but you don't know what it is and you didn't notice anything as a non-mechanic. She says the wiring harness was why it didn't work last time- I explained to her I know that isn't true because the OTHER mechanic I went to couldn't even get it to accept power while grounded, so there's another lie. Lo and behold, my car now has wiring issues every time I turn it on, with the Lane Keeping System malfunctioning at start up. I absolutely refuse to bring my car back to this shop and will be paying even more to have someone else fix it. I don't lie, I don't need to, so the owner can say what he wants to this review but it only reinforces the unprofessional from this business.

My passenger side doors were replaced by Tristate and after nearly a month in the shop the work was…read morefinally done but when I went to pick up my vehicle, there was slight bangs in one of the doors. I sent the vehicle back in to repair and two days later I pick up to find the front passenger door not alighned leaving space in between the door panels. I also noticed residual paint or tape that should've been removed as well as shop dust all over my second row seating. The estimator Justin did nothing to resolve these issues. Thankfully, Mr. Dovell was very helpful in cleaning off the risidual and making sure the issues were fixed. I was finally able to pick up my car the next day and noticed my blind spot indicators were not operating. I checked my windows and realized my front passenger window would not go done. As I was driving home, the front passenger window collapsed into the door! Customer service from the estimator Justin was sub-par, and completely unacceptable. My only positive experience was the courtesy of one of the other estimator, Dovell Johnson. I would not recommend this place AT ALL!​

After running over something that banged up undercarriage, TriState diagnosed wonky fuel gauge as…read morebad fuel pump which they replaced after a month sitting on car. It did not affect the fuel gauge's problem, still reads 7/8 full when below 3/4 tank.

Great place was very reasonably priced the service was fast. And there no hidden cost and that was…read morerefreshing in the automotive industry for sure in all we were very happy will come again

From the owner: Complete Mechanical Repair Automotive Engine Repair…read moreor Replacement Clutch Repairs & Replacement Steering and Suspension Service Power Steering Rock & Pinion Exhaust System Transmission Service, Repair or Replacement Cooling System Service (Water Pumps Differential & Transfer Case (4WD) Service Belt, Hoses and Wiper Blade Replacement Timing Belt or Chain Replacement Brake Service and Repair Specialized in European Car Repair Towing Service Battery Replacement and Service Anti-Lock Brake Service & Diagnostics Computer Diagnostics (Check Engine Light, Air Bag Light, etc.) Starting & Charging Diagnosis Airbag and SRS Systems Regular Maintenance Tune-Ups, Air Filters, Fuel Filters Oil, Lube and Filter Service, Preventive Maintenance & Fluid Flushes Heating & Air Conditioning Service