I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.

Great survive cheap and helpful team they provided me with an excellent experience as told me the…read moreprices before I started to know what's and the prices was fair and great.

Jan 12 2025 -- It's the little things that count. I was in despair - needed air in my tires due to…read morethe cold and was using a paid air pump that was not working. For context. it was my 3rd spot, each one took air out causing me to be in danger of being flat. The neighboring Jiffy Lube was opened (Sunday) and THANKFULLY, their worker Justin was outside and was able to assist. I've read the latest reviews and WOW, I get it. If you're going there - check to see if Justin is working. My 5 star experience is because of him.

Went for an oil change and I'm very satisfied! It felt like they were very transparent with the…read morecondition of everything and what truly needed maintenance. It felt nice that they explained everything on a high enough level so I could tell they weren't dumbing it down for me, and they weren't just trying to get me to spend more money, either.

Awesome fast service! D and his team were professional and knowledgeable. I even got an additional…read morediscount on my service. This is my favorite location and I'll be sure to return for my next service. The location is convenient to my home and job so it's a win win.

I went to get my tire checked out. I found out, I had a nail in my tire. The shop was able to…read moreremove the nail and fix the tire. It didn't take long. It didn't cost much to get the tire fixed.

They are life savers. Got a flat tire on 95, and they actually came to the side of the road and…read morefixed the tires for me. I would have been waiting for hours for roadside assistance. Only needed the front two done to leave. But, they got there so quickly and did such great work, I drove to the shop and got the back two tires done. They helped me out of a bind, and for a good price. I very much appreciate it. Definitely recommend getting tires, and any roadside change from them. Thank you again!

AVOID THIS PLACE AT ALL COSTS!!!! I chose this shop on Saturday as it's a name brand shop so I…read morethought I'd be more likely to have a smooth experience getting new tires but it was the worst experience ever. Darnell handled my car and damaged it and tried to claim it came in like that... Even after providing time stamped picture proof that it did not.... He still did not take accountability. He was also very rude and was arguing more than he was giving me a solution... He told me he'd talk to the manager about it and have him call me after reviewing camera footage on Monday. Today's Wednesday and I had to call them, just for his manager to tell me Darnell didn't even say anything about the incident to him. On the day I was supposed to pick up the car, after the communicated pick up time, I called about 3-4 times and not a single answer, my brother calls once and an immediate answer. Very suspicious and very unprofessional, seems like they intentionally did not pick up my calls as they were probably trying to fix it. Don't expect any accountability from these jerks. This is my first ever Google review as this was just unacceptable, I had to warn others. STAY AWAY!!! Edit: took them 4 hours for 4 tires btw. No alignment. Insane.

Worest experiance. 10am appoinyment to replace 4 tyers of my highlander toyota takes 4hrs in…read moreColumbia branch today. In addition the man said i need to replace my wheel nut bolts because it is swallen. I ask him how he said it dont fit, its risk bla bla, and charge me 120. They are not professional will never go their

Came in on a rainy Monday to get new tires. Booked my appointment through the Goodyear website…read moreafter seeing a good deal for a set of tires. Originally I had an appointment for Friday but the shop was actually closed that date and I was rescheduled until Monday.Check in process was easy. I just came in, gave them my name and dropped off my key. I chose to leave my vehicle there because they said the wait would be a few hours. It's close by home so decided to just head back to get some things done around the house. I got a call about 3 hours later that my vehicle was done. When I picked it up there were no additional charges. Tires were reasonably priced. Much cheaper than the dealership. I would bring my vehicle back again.

I cannot say enough amazing things about the team at Ken's in Columbia. I found myself at the Exxon…read moregas station nearby. When I got a flat tire I went in to Ken's to see if they may be able to help me as I was stuck with my toddler and newborn. From the moment I stepped inside the team was kind, thoughtful, and courteous. They went above and beyond to help my family. Without an appointment, they still prioritized the work. They helped me bring my car over from where we had broken down, assessed any damage, and made a point to find the parts necessary to fix it. They also offered to help in anyway with my kids in the waiting room. They personally went and found the tire I needed, even though they didn't have it in stock and sent a staff member to retrieve it as soon as possible. I highly recommend their dedicated work and exceptional customer service! I would highly recommend Ken's service center to anyone. I know that I will come back for any work that I need done in the future. So happy to have found an amazing service center with dedicated and wonderful service technicians.

Could not repair brakes on a Benz GLE which they serviced a year ago??? Very disappointed.read more

This was my first time to Dakis and I will be back. Matt was reasonably priced, honest and…read morecompleted the work on time. Glad I took the advice of my neighbor to give them a shot.

Great service! They helped me with my crosstrek's engine save me a ton a money and got it fixed…read morefast. Definitely will be back with all my car issues. Thank you so much guys!

Took my 2021 Acura RDX in for repairs after an accident and ACI was very friendly and easy to work…read morewith. I would recommend following up over the phone for updates, but they did a great job of working with my insurance (GEICO) on necessary repairs beyond the original estimate. I was happy with the final job!