I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

Made an online appointment yesterday evening for a safety inspection. Received a text shortly…read morebefore my appointment saying they won't do the inspection on my vehicle. When I challenged that and said I would happily pay for a repeat inspection *IF* my vehicle needs repairs, Tony repeatedly doubled down on nonsensical policies. Recommend using Columba Auto Care or Dobbin Auto Repair. Both seem more respectful of customers' time. Neither have such "policies" for state inspections. UPDATE to correct the inaccuracies by the business owner: I booked the night before and received confirmation of such. Also, when I called Tony in response to his text, I told him I'd pay for a repeat inspection IF NECESSARY (unlikely on a newer model with low miles) and would not want their shop to do the repairs. He still doubled down on nonsensical policies. If my vehicle needed repairs, I'd take it to Tesla -- not a random shop without the expertise necessary to take care of my vehicle. I've talked with multiple shops in the area. This is the ONLY one I've spoken to that refuses to do state inspections on Teslas. They should reevaluate their policies AND state this clearly on their website so they do not waste customers' time.

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

This company is old school and awesome!! They are so personable, extremely friendly, very fast and…read moreefficient work. I couldn't believe it almost as soon as I sat down. staff member came in and announced job was done!! Wow. I was not used to that kind of service. The price was just beyond fair. Whenever myself or any member my family needs body work on their cars. . this is the place they woll be going to. You don't meet many companies like this. Who are so personable ....most or so rude and want to know how much they can take you for a ride for, but not Dobbin Auto Body, they're exact opposite.

Had a great experience with Danny despite working with him under the horrible circumstance of…read morehitting a deer with my car. He was honest with me about the damage done to my car, repairs needed and anticipated timeline given the delays with obtaining parts. He was responsive to the insurance company and I felt I made the best choice to use his shop. Although my car was deemed a total loss, I would definitely return if I have any future body repair needed for me car

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

I drove from California to Maryland via interstate 40. The roads were full of huge pot holes and…read morethe front end of my Subaru was damaged. Not knowing a reliable repair shop in the Columbia area, I had to search based on online reviews. I tried several shops that all have "front desk service" (including dealers) and none of them really understood and investigated the condition thoroughly. After several months, I realized that my mistake was dealing with middle persons not the real mechanic. The experience has been very disturbing. By chance, my neighbor suggested that I should try out Columbia Family Auto Care in Jessup. Young is the mechanic that owns the shop. He is very experienced and pays interest in hearing out my description of the car symptoms. Now, my Subaru is back on the road with smooth rides. What a good feeling !

Rolland was fantastic. Professional, honest and followed up with phones calls while my Jeep was…read morebeing serviced. Totally recommend this place!

0 stars, either they're scammers or their prices are outrageous. I went here for a vehicle…read moreinspection months ago in which I was told I needed around $5,000 worth of work. Windshield wipers I just replaced, exhaust clamps that I had put on myself, and engine mounts that were "basically non existent". Speaking of the exhaust clamps when I got the truck back I heard rattling from the undercarriage, rattling that I have never heard before and i've been working on this truck for months (replacing the catalytic converter, changing the starter, etc.) When I asked the mechanic what that rattling was the best thing he could do was say "I'm not sure" give me my keys and walk away. When I got under the truck to tighten the clamp myself (Which for some reason was $25 when I can get it for $7 from autozone) The manager came out and gave me some excuse about expanding and shrinking. Since I've retightened that clamp it hasn't budged again in months or made a squeak. The wait was long but that was expected due to it being a vehicle inspection. Overall my visit was .5 stars out of 5. The only saving grace was the front desk employee who was a pretty nice guy. But my reasoning for writing this comes after having two friends go to this shop and also get outrageous numbers, one got $6,000 in repairs after inspection and another got quoted a $1,300 brake job just for the front. I really hate to leave bad reviews but please go somewhere else and save yourself the headache.

I cannot recommend CACC highly enough for the great job they did repairing my car after an…read moreunfortunate collision. I thought I had only done cosmetic damage to the car, but luckily Mr Tehrani noticed I had managed to create a leak in the radiator as well, which he thoroughly explained to me. I am so relieved that we got this attended to!

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

Went in for service and needed my car back quick as I was taking a trip. These guys had me in and…read moreout with my brake job. Excellent pricing and amazing owner! I highly recommend.

!!! DO NOT GO TO AUTO OBSESSIONS !!! I've had the…read moreunfortunate experience of using their mechanic services twice, and I promise you there will not be a third. This mechanic shop is attached to the Stevens Forrest Exxon, located just off of Rt. 29 and Broken Land Parkway in Columbia MD (not far from my home). Due to their proximity to my house, I stopped in there to service my Ford Explorer about two years ago. They replaced the serpentine belt and damaged my vehicle by forcing too much refrigerant into the system. I discovered this once I took it to another shop, and they told me that whomever worked on my serpentine belt, damaged the system. With that bad experience behind me and needing a state inspection for a different vehicle, last week (03/16/26) I figured this would be a quick in and out process. They advised that it would take approximately two hours to complete and they would contact me. After four hours, I called them for an update. They advised that my 2023 Jeep Grand Cherokee had failed the state inspection because of its windshield tint and faulty rear windshield wiper. I was shocked at what they said was the cause of the failure, but I literally laughed out loud when they said that the repairs would cost over $600. I kept my composure as I advised them I was headed back to their mechanic shop to retrieve my vehicle. This experience cost me $150 Since this vehicle is a work vehicle, I took it directly to a Jeep Dealership in nearby Clarksburg MD for them to perform the state inspection. They did advise that the tint would need to come off due to state inspection regulations, but they advised that my rear windshield wiper was functioning just fine. Now I am not sure what occurred for the rear windshield wiper to "fail" at their location, but function perfectly fine and "pass" the next morning at dealership. Also, Auto Obsession lists tinting as one of their services, so I would believe they could have simply offered to take the tint off my two front windows. I am still clueless on the faulty rear windshield wipe scam they attempted to run on me. In conclusion, I have had two unpleasant experiences with this location, and I would not recommend anyone utilizing their mechanic shop services. I will share pictures of both state inspection receipts to show what Auto Obsession claimed was a failure vs what the Jeep dealership performed to pass the same state inspection.