!!! DO NOT GO TO AUTO OBSESSIONS !!!
I've had the unfortunate experience of using their mechanic services twice, and I promise you there will not be a third. This mechanic shop is attached to the Stevens Forrest Exxon, located just off of Rt. 29 and Broken Land Parkway in Columbia MD (not far from my home).
Due to their proximity to my house, I stopped in there to service my Ford Explorer about two years ago. They replaced the serpentine belt and damaged my vehicle by forcing too much refrigerant into the system. I discovered this once I took it to another shop, and they told me that whomever worked on my serpentine belt, damaged the system.
With that bad experience behind me and needing a state inspection for a different vehicle, last week (03/16/26) I figured this would be a quick in and out process. They advised that it would take approximately two hours to complete and they would contact me. After four hours, I called them for an update. They advised that my 2023 Jeep Grand Cherokee had failed the state inspection because of its windshield tint and faulty rear windshield wiper. I was shocked at what they said was the cause of the failure, but I literally laughed out loud when they said that the repairs would cost over $600. I kept my composure as I advised them I was headed back to their mechanic shop to retrieve my vehicle. This experience cost me $150
Since this vehicle is a work vehicle, I took it directly to a Jeep Dealership in nearby Clarksburg MD for them to perform the state inspection. They did advise that the tint would need to come off due to state inspection regulations, but they advised that my rear windshield wiper was functioning just fine.
Now I am not sure what occurred for the rear windshield wiper to "fail" at their location, but function perfectly fine and "pass" the next morning at dealership. Also, Auto Obsession lists tinting as one of their services, so I would believe they could have simply offered to take the tint off my two front windows. I am still clueless on the faulty rear windshield wipe scam they attempted to run on me.
In conclusion, I have had two unpleasant experiences with this location, and I would not recommend anyone utilizing their mechanic shop services. I will share pictures of both state inspection receipts to show what Auto Obsession claimed was a failure vs what the Jeep dealership performed to pass the same state inspection. read more