Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when…read moreyou're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group!

I wouldn't by a car from them again... car was only worth 19k car is already falling apart I feel…read morescammed

If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

Looking for a car, truck, SUV ? I HIGHLY recommend seeing Don! Not only is he personable, more…read moreimportantly, he's incredibly knowledgeable! Came in expecting to put 8k down, walked out only putting 3k down. The White Marsh location is LOADED with quality vehicles. THEIR staff has one of the highest retention rates in the country. Again, if you're in the market for a vehicle, do yourself a favor and check out CarMax in White Marsh! As a side note, I visited several dealerships as well as several CarMax locations and this location was top tier compared to the others.

Wow...I have a bit of a doozy story to share. The short version: we bought a car at Carmax…read moreWhitemarsh but after a few days, it wasn't working out for us. We returned it and ended up going with a different vehicle. Since I opted to use my own credit union financing for the first car, Carmax was quick to send a the refund check. What I didn't realize until weeks later was that my credit union dropped the ball and never deposited it?! As things came to light, Julian, one of the awesome store managers at Whitemarsh, suggested we have a three-way call with my credit union and Carmax to iron out the details and get everything letter perfect so that they could issue a 2nd refund check--which finaly got applied to my account last night! If you need a car and are in the Whitemarsh area, ask for Michael S. and he will get you the best deal!

Overall, the deal for the car was good. What I did not like is the interaction with Ilya Sigalov,…read morethe salesperson. It was limited, stacatto, and at a point during the business transaction, he was actually talking to me from across the trailer (the business office is located in a trailer). He never sat down in front of me during the entire transaction. Curiously, he never offered his business card either. I am a black woman. I'll let the reader determine if there is a racial issue with the salesperson. He even tried to upsell me with an extended warranty and gap insurance. Beware of that tactic. That would have added an additional $2,600 to the selling price. Suffice it to say, I did not like the sales person, but I did like the vehicle. All other staff I engaged with were courteous and positive. I purchased the vehicle, and I'm very happy with it. If you want a deal, it's a good spot, but beware of Ilya.

The customer service here disappears the moment the know the sell you a car. After agreeing the…read morepurchase, they had me sit there another 2.5 hours while the sole finance person flirted in the back room. They claim to take responsibility for submitting the title/registration for your new car which you do pay for, but I had to go to the dmv to complete it myself. Any time you have a follow up question or ask about status they (specifically G and Ed) fake their customer service again and neglect to get back to you despite multiple calls and emails.

I give it a 3-2 stars…read more The customer service was professional. I got a great vehicle. However. The keys needed rewiring. My mechanic mentioned this before buying the car they said they'd give me a new spare key. Instead. They gave me a key that wasn't computerized for my vehicle. My window motor on my passenger seat convienantly stopped working after the warranty cut off. What I did get was everything I needed to start my business. A 2011 Ford Transit XL and it only had 39,000 miles on it. It just sucks. Because the shady ness and dishonesty of the so called used car salesmen really live up to it's name. Lol.

I would call this is a zero added value operation. It was no different than buying straight from…read morean owner. I bought an older SUV with a clean car fax which they had bought at auction from Carmax. It was in good condition but there were so many little things broken or not working that it took me a month to get it passed VA inspection. Things that any reputable car dealership would have fixed before selling it. Fog lights with broken lenses, instrument display with lights not working, cracked side view mirror, the cheapest tires money could buy, trailer hitch stuck in receiver, no floor mats, ONE key and no remote. Seriously, one key??? It cost a couple bucks per key and $15 for two remotes that took about 2 minutes to program. All told it was about $400 to fix all the little things that a reputable dealership would have taken care of and it was too big a pain to go back to bmore to have them fix. I also had trouble getting my title. I arrived with a bank check from Navy Federal. Guaranteed funds but they wouldn't release the title till the check cleared which is fine but they didn't deposit it for a week (until I called and asked where my title was). Why did I buy, simple: I wanted a pre 2006 2wd, 9pass suburban with less than 100k miles. I got it, happy with the car after fixing it up but absolutely no thanks to the dealer. Also their prices are not very competitive, I overpaid but again I was looking for something specific that I couldn't find elsewhere.

I had a harness wiring issue with my vehicle that I knew from the get-go was the cause of my third…read morebrake light being out but they made me pay a diagnostic fee regardless. The machine screws that affix the third brake light to the fixture are less than $5 and for how long my car was in the shop for a small repair like this, and for HOW MUCH I paid (over $500) they couldn't order these simple machine screws to complete the job properly. Instead of they left the light dangling. More importantly the fixture can just be snapped into place without screws, at the very least they could have done that but they decided to half-ass the job. I had to go to Home Depot myself and get the screws to affix it. There is a hardware store down the street from this place and they couldn't order the screws? Ridiculous Not to mention getting in touch with them to get an update is near impossible. I called after 3 business days bc I didn't get an update and it was just static on their end of the line. Save your money and go elsewhere

Excellent service, professional to take care your needs when it comes to exported cars!read more

2 WORDS....HARRISON PATTERSON!!! I can honestly say that without his guidance and assistance, we…read morewould have absolutely walked away without having purchased a vehicle for my daughters...His hands off, yet informative approach coupled with his personable and caring demeanor sealed the deal for us even when negotiations got tough bringing one of my daughters to tears...Mr. Patterson was able to calmly diffuse the situation and get us back on course....My girls LOVE their KIA!!! Thanks again Harrison!

The Eastern Ave. Bob Bell KIA location is the worst! They need to get rid of that lying and don't…read morelike to take full accountability GM. One of the guys from service damaged my truck and she only want to pay half for my truck light. I went to have a conversation with her face to face and she tried to play in my face. She's rude as HELL! I tried to get in contact with the CEO and that was NO help nor did they get back in contact with me. Now, I understand they have bigger problems throughout their other dealerships, but at the end of the day...I AM A CUSTOMER.

The worse experience I ever had with a car dealership. Found a 2010 Infiniti for sale for $4999 on…read moreAugust 26, 2025, and placed $1,030 deposit to hold vehicle before we can pick it up the next day. Website indicated car was fully inspected and ready to go. But when we showed up the next day, the car was not ready, and they kept repeating the same excuse for the next week 'waiting for replacement part'. As of today - September 4th, car not ready and it's clear they didn't want to sell me the car. I suspect, because we are not using them for financing and paying full cash, they suddenly can't get the car ready for us. These are very dishonest people especially the so-called supervisor - Alex, who lied repeatedly.

I am writing a fair and honest review for Xoti cars based on what I experienced. I purchased a…read moreluxury 2004 car with only $73,000 miles on it. After their fees, the car is about 1k more than sticker price, which seems to be typical. They told me they'd call me when my tags were shipped to their business (they didn't it call me, it was there for weeks.) I had to reach out myself. When I went for a test drive I was told it was not inspected yet. The owner Tony was honest the next day, that it did not pass, but was only spark plugs that needed replacing. They told me they changed the oil and filter (later to find out they did not change the filter at my fist oil change). They also had to replace the leaking dipstick. They assured me there were no leaks. At my first oil change I was informed that I had a major engine oil leak, and needed a new spark plug which I was told was replaced before purchasing. The car started shaking weeks after purchasing it, so I brought it in for them to fix it. They did replace a small part for $40, but charged me $400, fixing things like my window that didn't work (they didn't even ask me). The car was kept there for 3 weeks for this! To be fair, after a week of not having my car, they lent me vehicles (I sat there 2 hours waiting for one though). The trunk doesn't open, as it was opened for me upon purchasing. The hood release is broken and rigged up with a plastic tie, which I asked them to fix and the mechanic just told me to pull the plastic tie. I had to email them to give me a receipt as I was not given one for repairing my car shaking. I'm no mechanic, but I now know to bring one with me to properly inspect any vehicle I purchase, and suggest you do the same. Good luck if you take your car there to be serviced! Prepare for a rental for a small fix. When they kept my car for three weeks they never once reached out to me, I had to keep calling them for updates. This is the third mechanic in 4 months that told me they kept my vehicle for months because they had a "family emergency". Apparently only one mechanic can work on a vehicle.