If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

Looking for a car, truck, SUV ? I HIGHLY recommend seeing Don! Not only is he personable, more…read moreimportantly, he's incredibly knowledgeable! Came in expecting to put 8k down, walked out only putting 3k down. The White Marsh location is LOADED with quality vehicles. THEIR staff has one of the highest retention rates in the country. Again, if you're in the market for a vehicle, do yourself a favor and check out CarMax in White Marsh! As a side note, I visited several dealerships as well as several CarMax locations and this location was top tier compared to the others.

Wow...I have a bit of a doozy story to share. The short version: we bought a car at Carmax…read moreWhitemarsh but after a few days, it wasn't working out for us. We returned it and ended up going with a different vehicle. Since I opted to use my own credit union financing for the first car, Carmax was quick to send a the refund check. What I didn't realize until weeks later was that my credit union dropped the ball and never deposited it?! As things came to light, Julian, one of the awesome store managers at Whitemarsh, suggested we have a three-way call with my credit union and Carmax to iron out the details and get everything letter perfect so that they could issue a 2nd refund check--which finaly got applied to my account last night! If you need a car and are in the Whitemarsh area, ask for Michael S. and he will get you the best deal!

Came here with a friend who was looking to purchase a rental car that he found on the app AutoList…read more Unfortunately, it took many hours until we actually got all the paperwork finalized and was able to drive out in the car. There happened to be a mixup on their in the application for an initial car that we were interested in. The staff here is very kind and knowledgeable and they do have a wide variety of vehicles you can purchase. They also detail the car but unfortunately the detail was not as "detailed" as I would like it. another negative was that the electric vehicle we ended up purchasing was not fully charged. In fact, it had less than 50% charge on it.

The customer service here disappears the moment the know the sell you a car. After agreeing the…read morepurchase, they had me sit there another 2.5 hours while the sole finance person flirted in the back room. They claim to take responsibility for submitting the title/registration for your new car which you do pay for, but I had to go to the dmv to complete it myself. Any time you have a follow up question or ask about status they (specifically G and Ed) fake their customer service again and neglect to get back to you despite multiple calls and emails.

Not sure about everyone else's experience with Aero but I love it. I've purchased 3 cars from here…read moreover the years. Great vehicles not so great driver lol. The customer service is always on point. With that being said, I typically only purchase cars from here. I haven't used the service department. If I'm buying used, Aero is the first place I check. Fred's great and always makes me feel like a priority.

I give it a 3-2 stars…read more The customer service was professional. I got a great vehicle. However. The keys needed rewiring. My mechanic mentioned this before buying the car they said they'd give me a new spare key. Instead. They gave me a key that wasn't computerized for my vehicle. My window motor on my passenger seat convienantly stopped working after the warranty cut off. What I did get was everything I needed to start my business. A 2011 Ford Transit XL and it only had 39,000 miles on it. It just sucks. Because the shady ness and dishonesty of the so called used car salesmen really live up to it's name. Lol.

I had a harness wiring issue with my vehicle that I knew from the get-go was the cause of my third…read morebrake light being out but they made me pay a diagnostic fee regardless. The machine screws that affix the third brake light to the fixture are less than $5 and for how long my car was in the shop for a small repair like this, and for HOW MUCH I paid (over $500) they couldn't order these simple machine screws to complete the job properly. Instead of they left the light dangling. More importantly the fixture can just be snapped into place without screws, at the very least they could have done that but they decided to half-ass the job. I had to go to Home Depot myself and get the screws to affix it. There is a hardware store down the street from this place and they couldn't order the screws? Ridiculous Not to mention getting in touch with them to get an update is near impossible. I called after 3 business days bc I didn't get an update and it was just static on their end of the line. Save your money and go elsewhere

Excellent service, professional to take care your needs when it comes to exported cars!read more

2 WORDS....HARRISON PATTERSON!!! I can honestly say that without his guidance and assistance, we…read morewould have absolutely walked away without having purchased a vehicle for my daughters...His hands off, yet informative approach coupled with his personable and caring demeanor sealed the deal for us even when negotiations got tough bringing one of my daughters to tears...Mr. Patterson was able to calmly diffuse the situation and get us back on course....My girls LOVE their KIA!!! Thanks again Harrison!

This was my first time dealing with this location. I was trying to help my son whom is a young…read moreadult deal with the car problem he was experiencing which was his battery. The vehicle was dropped at this location on a sunday for service at 7am on Monday. Upon me calling in to the shop at 8:10 am my sons car hadn't even been pulled in, i asked why make an appointment if the schedule wasn't going to be followed. I advised to the repair guy no need to diagnose the car for a fee when we discovered during towing the car it might be the battery so just change the battery an let it run that was hour discussion at about 12pm well needless to say my son didn't get car back until about 3:30pm all day for a battery.