Ok I get it, going to a dealership can and usually ends up being a negative experience. High prices…read morein combination with even higher interest fees. High pressure sales tactics and lack of negotiating. In this case, high pressure tactics wasn't the case. Our sales person Sam Gottfried at DARCARS Toyota of Silver Spring, MD., was nothing short of amazing! The real reason my wife and I went in was solely because of him. His fun energetic personality and easy going demeanor was impressive to say the least over the phone. Yes I said over the PHONE! This is where most sales associates drop the ball. When we got the referral I called him and left him a message. Within 20 minutes or less he called back and we began to have a fun humorous banter that we fell in love with. We took the hour and some change drive if for nothing else to just meet Sam. He even sent us a video of the vehicle as we were stuck in traffic just to let us know he was serious about making sure we didn't drive up there for nothing. We get there and one of his coworkers took us right to him. He stood up immediately and knew who we were and shook our hands and gave hugs like we were family. Sam had the car ready for us to test drive. Then the negotiating started. My wife had a set price in hand. The management delivered their pricing first. We countered. Didn't take long for the management to agree to our price. Period. Since it was my wife making the purchase for herself she felt the negotiating was quick and simple enough. Sam sent the car to detail while she went to finance. Sam and I even went looking at trucks for when I'm ready to trade my vehicle in. We get back to finance and all that was left was to put the tag on the car, take a few photos and come home. If you are looking for a Toyota and want the deal that's fair for both the customer and the dealership as well as to the sales person go see Sam at DARCARS Toyota of Silver Spring. Tell him Deanna and José sent you, because I can't sing enough praises about this young man who fought to make sure we were satisfied.

I had a great experience at DARCARS Toyota of Baltimore! I went in at 5:00 PM and was driving home…read morein my new 2024 Corolla by 7:30 PM. Being in and out in about 2.5 hours is unheard of at a dealership--they really respect your time. ​Right off the bat, they gave me a great deal on my RAV4 trade-in. I was worried about being low-balled, but they were fair from the start, which settled my nerves and made me realize this car was meant for me. Outside of the interest rates (which the dealer doesn't control), the 2024 Corolla was very reasonably priced. ​I also appreciated that when I gave a firm "no" to a pitch for a newer model with a different rate, they respected my decision and didn't mention it again. If you want a smooth, transparent process without the all-day headache, I highly recommend this location!

This morning i received a text admonishing my wife for not keeping her appointment for Service on…read moreMarch 4th. That is the scheduled appointment my wife did arrive for on March 4th at 0800 only to have the Service Advisor turn her away because the system did not show the scheduled appointment. I was shocked to receive the new text which now acknowledges that we did have a scheduled Service Appointment. I have had two exchanges since with the New General Manager Sam Somarriba. He just joined Ourisman after 18 years with Mercedes. He seems sincere and is committed to turning their Service Dept around. I was impressed with his follow up.

I was trying to figure out where to bring my ram and a friend said he had a great experience at the…read moreourisman Dundalk body shop and I did as well. perfect paint, easy to work with would def recommend!

Worst communication. Worst company. I would never recommend this company to anyone. Sold car with…read morebad battery, bad brakes, bad rotors. The boss thinks everything funny and a joke. This company should be shut down immediately. I'm taking matters into my own hands. This company have to go!

Awesome buying experience. I was able to get the car I wanted for the price that worked best for…read moreme. The owner was very reasonable and fair. Michelle is absolutely awesome. I would definitely recommend this dealership.

Leo was incredible. I went in for a checkup and he told me things about my car I didn't even…read morerealize were broken. Not only did he help me with small stuff free of charge, but he walked me through different options and directed me to resources I didn't have. I'll definitely come here again for auto repair work.

Bought a brand new Chevy Trax. Two weeks later: turbo dead. Shortly after: engine dead. Took them a…read moremonth to fix my car. Now they lost the radiator cap. Living the dream. Following day, today: car was returned to me with interior side of the driver's side door with brown oily looking streaks! Unbelievable, no sorry or apologies made. Service manager, said his dealership, Bob Bell, and GM don't care about customer reviews. Seems like they don't!

FOLLOW UP: I have…read moreincluded the receipt that clearly shows the (inoperable) NISSAN LEAF was towed back to the Bob Bell Chevrolet Dealership, contrary to what has been stated by them which is "the vehicle was not towed". This situation has continued to cause me mental grief and the inability to trust in any dealer to buy another car. The dealership also treated me unethically by giving me no other alternative to get a refund unless I gave back all of my original receipts, paperwork, and contract, and they refused to give me any copies when I asked. They didn't even offer a complimentary ride home for me and my family. We had to spend extra money to get home. I have been unable to work and my business is now impacted due to not having transportation because my business requires me to make deliveries. I am in a mental space of great insecurity and distrust for buying a car and going through this again. This dealership is criminal and it is my duty as a veteran to protect the American people from both foreign and (domestic) threats. This dealership is a threat to the American people. Beware of the finance manager (Rodney Boone) and General Manager (George Cuff). Both manipulators, actors, and finance predators. Sincerely, Mosiah Fit

BUYER BE WARNED - DO NOT BUY…read more Sam and the Bmore Motors company don't do good business - Sam has no integrity - this company will take your money and turn their backs - I was told that they will honor their 3 month warranty or 3000 miles - NONSENSE - I bought a 2011 BMW from them and it a piece of junk - death trap and they refused to correct the error - stating that they repaired it twice - well STOP USING JUNKYARD PARTS FOR REPAIRS and maybe you would not have to keep getting complaints - don't believe ANYTHING THEY (SELL) tell you - it's based upon untruth and deception just to take your money

I would give zero stars. I'm having the worst experience with the car I purchased from them last…read moremonth. I brought the car back 3 separate times for repair. They kept it for a week each time & lied about it being repaired, they turned off the check engine light & it came back on 2 days later. The refuse to get the car up to par, it would never pass inspection. But they're fraudulently use the inspection credentials to sell lemons. They also decided to keep my tags that I paid 1000 for in my finance agreement, which they also committed fraud on. I'm getting a lawyer & hopefully they won't be able to screw anyone else out their money.

Well 11 months has passed since we bought our car here.We've had to replace a catalytic converter,…read morea starter, PCV valve and the TRANSMISSION.Please don't buy a car from these rip off artists.

Saw a vehicle on cars.com listed for $4799, called confirmed price and test drove it. Then after…read moretest drive I was told the price was $7200. This was to be a cash sale, I mentioned that before the test drive as well. the cars.com ad clearly started 'cash price' was $4799. I told them multiple times I did not need financing. They will push you for their own financing, at an ultra high APR. Then when you offer to pay cash they won't meet the price quoted in their own ad. They will 'bait and switch' you or just lie about pricing. Stay Away!

I wish I could give you a ZERO STAR review, but that is not an option. I bought a 2012 Nissan…read moreAltima 3.5SR - GREAT CAR right!?!?!? NOT if you get it from this place. I told them I needed a reliable vehicle, because I drive have to drive to work everyday. So.... less than 50,000 miles into my vehicle purchase I begin to have transmission problems on a non-repairable CVT transmission that cost $4995.00 to replace. This is after replacement of all brakes, strut assemblies, new CV axle, and all new tires. Now, I have NO job, a car payment that is behind, and a car that does 30 mph after a slow rolling start. STAY AWAY FROM THIS PLACE!

This shop hosted a great service experience for me personally. Siwan is not only extremely…read moreknowledgeable in his field of work, but also a genuine person who is straightforward about what you need now, what you don't need, and what you will need. I'd recommend anyone with a car, especially a German car to give his service a chance and he will not disappoint. He'll double check what it is you're requesting and then he'll break down why each service item is required upfront in-person with schematics and samples. And the value you're getting on top of the great service is unbeatable. In my personal situation, I saved 50% from what my local dealership was charging. I have a Volkswagen Golf but I've seen Mercedes, BMW, Subaru, Audi all in their lot.

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.