Looking for a car, truck, SUV ? I HIGHLY recommend seeing Don! Not only is he personable, more importantly, he's incredibly knowledgeable! Came in expecting to put 8k down, walked out only putting 3k down. The White Marsh location is LOADED with quality vehicles. THEIR staff has one of the highest retention rates in the country. Again, if you're in the market for a vehicle, do yourself a favor and check out CarMax in White Marsh! As a side note, I visited several dealerships as well as several CarMax locations and this location was top tier compared to the others. read more

Wow...I have a bit of a doozy story to share. The short version: we bought a car at Carmax Whitemarsh but after a few days, it wasn't working out for us. We returned it and ended up going with a different vehicle. Since I opted to use my own credit union financing for the first car, Carmax was quick to send a the refund check. What I didn't realize until weeks later was that my credit union dropped the ball and never deposited it?! As things came to light, Julian, one of the awesome store managers at Whitemarsh, suggested we have a three-way call with my credit union and Carmax to iron out the details and get everything letter perfect so that they could issue a 2nd refund check--which finaly got applied to my account last night! If you need a car and are in the Whitemarsh area, ask for Michael S. and he will get you the best deal! read more

Sad to see so many poor reviews of the White Marsh Carmax. My experience was perfect from start to finish. I had the car I wanted shipped and it arrived right on time. I purchased the car without selling my old car because I had a better offer but that fell through and they redid all the paperwork for me so I could get the tax write off. My sales associate, Daniel Macias, could not have been kinder or more helpful. I appreciate that there was never any pressure or need for haggling. I love my new car! It wasn't cheap but is low mileage, well cared for and thousands less than new. My first used car but in this economy it is truly the way to go and Carmax is the best place to look! I'm normally not one to purchase an extended warranty but did get Maxcare for peace of mind as repairs are extremely expensive on this car. read more

CarMax - 2021 GLC300 - Used Car Dealers Near Me - White Marsh, Maryland

Some inferior and rude personnel here. I came for test drives on two days and was treated poorly. I would never return to this location and can't recommend it. Also, if you aren't going to have time to thoroughly test a car even as it was getting towards closing, don't allow for appointments to be scheduled. I wouldn't have scheduled an 8:30 pm appointment if you wouldn't take me until 8:45 and allow me a less than 10 minutes test drive. Just ridiculous. 8:30 was the only appointment you had left in the afternoon of that day. I've been to other CarMax locations, and they bend over backward to help and assist. You'll never see me back at this location. read more

bought a car April 14 May in the shop for over a weak bent rim ball joint 2 new tires but supposedly passe passe passed Marlene state inspection then June back in repair shop for leadin leaking transmission Nick in the service straight attuide as not giving a Fuck he looked for every fought he possbly find to turn the around the bottom line the car has issues so instead they rather deal with an attorney they take advantage of every one all there cars are junk they half ass inspected then but serious Nick at white marsh total ass very rude but I bet if it was him it be a different story I'm not stopping I'm going to fight a good fight they rip every off they shine them up but remember you don't ride the body it's the engine that matters this place is a rio off read more

My car has been in there shop more then I have drove it. Mos an Tyler have been wonderful but I would never by a car from There again read more

I am very satisfied with my experience at this Carmax location. I went in to get a quote on selling my car so I can buy a new SUV. While waiting I walked around the lot with a salesman and my husband looking at the SUV's they had in stock close to what I was looking for. They had some really nice used vehicles with low mileage and with all the bells and whistles. Only problem, they are the same price or higher than a new vehicles. Had they been closer in price I may have thought of buying a Lexus or Toyota I found. When we first walked in they had alot of people in the place for 2pm on a Monday. We gave our name and were immediately called over to an appraisal specialist. He was extremely helpful (Joe). He told me it would be about 30 min to get an official offer in writing. Thats when we walked around the lot looking at other vehicles. The written offer is good for 7 days only then it must be appraised again. Their offer was fair. I would have preferred a little more but in todays auto buying/selling climate it wasnt worth the discussion. Normally I would have negotiated for more since theyre going to sell it for double what I was paid for the car. I'm also so excited to get a newer hybrid SUV that it just didn't matter and Joe who assisted us was so helpful I wasn't going to ruin his day. Spread happiness to as many people as possible this year and see how many places I can pay it forward for people and show there are good people in the world and paying someones bill is just one way I'm spreading CHEER ALL YEAR! I hope my idea catches on with other people as I go around the USA doing this exciting adventure. That said I definitely recommend Carmax and a friend has already gone there and had a pleasant experience. Staff friendlieness-5/5 Cleanliness-5/5 Restrooms-5/5 Handicap accessable-5/5 drinks & snacks available while you wait in waiting area from vending machine-5/5 coffee free Time of process-4/5 They were busy however our car was done and paperwork ready but computers having issues, took us 90min instead of 30min as we were told. Bottom line try this location to sell or buy a car or truck, you won't be dissappointed! read more

Terrible experience just was able to bring my car home Monday that I purchased on Saturday because they claim the battery died, when I picked up my car on Monday my check engine light came on. Now they're saying to take it to service. This whole place is a debacle! The workers are VERY unprofessional. A complete sh*T show. Save your time and MONEY. read more

SAVE YOURSELF THE HEADACHE - GO SOMEPLACE ELSE! YOU WILL THANK ME LATER. This company is a joke, a consumer bully. I purchased a car less than three months ago and had to put it in the shop for several weeks. A car that should have been properly inspected by Carmax had major issues. I'm talking as simple as Brakes and Rotors needed to be replaced to the more severe issues of struts and torn bushings. I need to be compensated! This car was sold to me with a very high price tag and, in fact, was never properly vetted before selling it. I will be seeking legal assistance. I was robbed. read more

I found the car I wanted "coming soon" to Laurel Md on the CARMAX site. I opened an account and clicked the heart to be put in the pool with others wanting the same car. I check my email every half hour for 8 days. When the car was available, I got an email stating it was ready. I was first to accept the offer for a test drive or transfer. I set it up to be transferred to Whitemarsh MD. I got an email that is was being prepared for transport. Then I got an email stating it was being transferred to Whitemarsh MD. A few days later I got an email it had arrived at Whitemarsh MD but needed cleanup and MD inspection. *** So far, all communications had been thru email. *** About a week later I got a phone call from "CARMAX" telling me they had sold my car to someone else because they (JACK) could not get hold of me. No email, or phone call telling me to come up for the test drive. Buy they were able to get hold of me to tell me they sold the car. What kind of BS is that. SO I waited 3 weeks to not get the car. read more

I would like to give 5 stars but the guy who greeted me yesterday acted like I was bothering him when I inquired about a car. Ryan was our salesman and he couldn't be more pleasant, helpful, friendly, really nice and made us very comfortable. Also, Ryan knew what I wanted and steered me to a great car. I love it. You should have more salespeople like Ryan. Also, Georgia, who did my paperwork was also very, very helpful and a great worker. Love them both! read more

CarMax - My new car! - Used Car Dealers Near Me - White Marsh, Maryland

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Just wanted to sell my piece of shit car to get it off my hands. Smooth process till I get to business office and wait forever.

They fixed it all in the end!! The loaner car was a baf experience, but afterwards everyone was helpful.

Avoid! They breached our delivery date contract. We needed a car asap when we lost ours, and unfortunately ended up using CARMAX. My daughter is unfortunately going through some serious medical issues. We were promised to have the car we ordered on a Tuesday by that Sunday at the latest. My daughter has a critical appointment set for the following Monday. Thursday we received notice that the car had arrived at our pick up point the White Marsh MD., CarMax. It's Saturday, my husband who leaves to work out of the state tomorrow, called the White Marsh CarMax dealership to ask the car's status, and was told the windshield was cracked, and the car wont be ready until Tuesday now! We all know it takes less than 2 hours to replace a windshield on a car. A car that they've had since Thursday! My husband explained our daughter emergent medical needs and appointment on Monday only to be met with the asshole line of, well if you need a car sooner you can buy one that's ready from our lot today! Are you kidding me? Then they told him their service center is closed today, no chance of getting a new windshield installed, and furthermore, they are closed on Sunday's. Basically, too bad. NEVER, EVER AGAIN! I will NEVER buy from CarMax and will make sure no one I know will buy from CarMax and be put through having to deal with their incompetence, lack of professionalism, and misleading delivery term promises. Let my mistake be a warning to you, AVOID CarMax. read more

Complete waste of time and money. I was told I was approved for a vehicle. I was so excited because I totaled my car a year ago I went through a lot of other things and now I'm just putting my life back together. I paid for shipping for the vehicle and I purchased car insurance because THEY TOLD ME I WAS APPROVED. I had all of my documents uploaded 2 WEEKS EARLY only for them to tell me (days before I am to pick up the vehicle) that I need to provide my personal bank statements. I was referred by a white colleague who makes the same money I make and has a worse credit score than me and she was not required to provide her personal bank statements. I believe I was racially profiled. I could not be more hurt by my experience. I would never recommend carmax to anyone. No money should have been taken from me if I wasn't fully approved. I should not have been required to provide my personal bank statements if that's not a requirement for EVERYONE else. read more

I made and appointment to look at a vehicle, at the WHITE MARSH CarMax. Upon arrival, we had been told our appointment time had been moved back 30 mins! Disappointed, I didn't argue. we waited in the lobby for 45 MINS! The sales manager wasn't very helpful at all! They said that they were short staffed, meanwhile there were about 8 other employees in blue shirts doing ABSOLUTELY NOTHING!! If I hadn't made an appointment it wouldn't have been an issue, but what was the purpose of coming at said time to still have been attended an hour later. AVOID THIS LOCATION IF YOU CAN! read more

CarMax is not the greatest but it's also not the worst. The pros: No haggling on selling or buying. I found the salesperson very warm and kind. I think I got a great car. Goldenberg's Peanut Chews in the vending machine! Clean restrooms. The cons: Don't get financing through CarMax-- it is double the rate of your local bank or credit union. They low-balled my trade-in, while the car I bought had an inflated bluebook value. Car Max made money on both deals. I got into my new car only to find that I had 1/4 tank of gas. My trade-in had a full tank. It just didn't feel right. I have no idea when my car's oil was last changed. The interior of my car was not cleaned. It took hours to make the deal because of a lack of managers and/or staff. read more

Horrible experience. They sold me a vehicle that immediately needed repairs (took it to a mechanic for check over the next day) but CarMax did do these repairs. However, it needed the same repairs within 1.5 years (very expensive ones). After many phone calls CarMax did assign a person to help with warranty repairs and issues but the problem is they assigned 2 different people and the constant phone calls with both people on my case got very time consuming and caused a great deal of missed work. Then it needed a transmission which was a whole ordeal with the warranty company and the two different points of contact. Then I tried to trade in this vehicle and the next car they tried to sell me I took to a mechanic prior to buying it. The mechanic said the rotors were very rusted and the entire bottom of the car was rusted. And the radiator was cracked and needed to be replaced. I left and will never go back. The next place I went to (Honda) has Certified Preowned Vehicles which means it has been reconditioned to factory standards. Do not go to CarMax. read more

Do not use this location. Use Gaithersburgh (trust me its worth the drive) We transfered a vehichle to the white marsh location and it failed inspection for a "rock chip". Then they didnt have the title? (it was a transfer from Potomac Village where it was ready for sale--- so how can they not have the title?) A week later they still havent replaced the windshield and have no available insights as to the delay... The departments do not share information. So I spent hours on hold, bouncing between departments and being given different information each time. While this is all happening the purchase of the vehichle I am trading in is about to hit my score which will drop my points so low ill be forced into a higher APR all because of a "window chip". AVOID THIS LOCATION read more

Went to Carmax to get our car appraised this morning and when we walked in we were treated by a nice man who took us to a jerk of a salesman. The first guy said to Joe these people would like an appraisal, Joe said well are they buying and that was right in front of us. The first guy said I don't know, Joe responded with a loud huff. We sat down at Joes desk, gave him some info and he said it will be a half hour, you can look around out front while you wait. We sat back down at his desk after a quick look. He returned and put the appraisal down and I said that's about a 1000 off. He then without even making eye contact said thanks for coming in and walked away to another customer. I don't think this is Carmax in general because we heard many other nice individuals treating customers well. What a let down, you should be watching your employees Carmax. read more

The pros- they have a huge selection of used cars, it's fast and really is hassle free. I've bought a few cars in my time new and used and dealerships are slow. The cons-the sales staff are like buying a tv at Best Buy, they are so not involved, test drive let's see if you can afford it, I guess some people like that. If there is anything wrong with it don't buy it or turn it in 7 days. The service appointments are so backed up you won't get an appointment within 30 days. If you love the car and want it fixed they are pretty stuck on just turn it in and find another. Overall a 5 out of 10 experience. Not good not bad. read more

My husband and I went there about a month ago and purchased a car. Our car salesman was GREAT. He was extremely patient and spoke with us very honestly about the costs and financing options. Everything was wonderful until we were passed off to the business office. They were busy and we waited 30 mins until our paperwork came out. We went through it all and asked about tags and registration and were told they couldn't process it as we lived in DC. A few days later, we got a call from their tags person asking if we wanted to add it to our order. We said yes and that we wished we had been told it was option while we were there so that we didn't have to drive another 2 hours to reprocess. We made the drive and were there for nearly 5 hours! I'm not exaggerating. We got there at 5pm and left a little after 9pm. They returned our car and redid our contract three times. The salesman who we originally had and was amazing had left by this point so we were passed off to the next person. They promised everything was sorted and we would receive the tags in the mail. Well, yesterday I got a call from the tags person AGAIN saying the needed me to go get the car inspected and show them that before they could process it. It's been a month and no one thought to call to tell me? Also, while I was there I asked if there was anything else we had to do and they said "nope". Between choosing the car, driving there twice, refiling paperwork, and sitting in the DC inspection line we've spent 12 hours for this car buying process. I don't think we'll come here to purchase our next car. They could greatly improve by ensuring everyone in the business office has the same information OR the integrity to say they don't know. read more

third day of owning car blowing white smoke brought it back to fox they had it couldnt fox problem sent to toyota of dover Delaware go to pic up they driving it 73 miles no coolant in motor grill smashed bumper destroyed multiple impacts on body. been over two months still sending me bills after refunded me my money and they got there car before 30 days i owned it 3 days they won't answer have been sending me certificate letters and have been hanging up on me every time I get them on phone have all proof and documents call logs and picture. three seconds from getting a laywer had enough!!!!!! read more

Reallly enjoyed our buying experience. We met with Dan and he was helpful in working with our financing and the paperwork. He made it a quick and easy buying experience. The entire staff was service oriented from the moment we walked in. While we waited on some paperwork other sales agents would walk by and make sure we had been helped. The set up is well spaced and mindful of both the customer and the employee's health with mask, distancing and many sanitizer stations. read more

The absolute best place to go for a used car. I have owned eight cars in my life. I purchased the last two from Carmax. I got an Accord there last September and traded up to a nicer, newer version last week. I had used their website feature to track what I wanted and got an email when it came into the inventory. This is a clean, bright smooth operation. I think there are probably some caveats to throw in. This may not be the best place for you if you are wishy-washy, need a lot of hand holding or want to bargain. ( Why bother, you just get the illusion of beating the dealer anyway...ever...regardless of how many really scary loud blonds promise in her commercial that she will give you the best price- and then haunt your dreams as a spectral dead eyed ghost). Who am I kidding I'd date her---I'm so alone right now; and she might let me drive a corvette free--- But Carmax is a great place for the informed buyer, who has done their homework elsewhere and is not afraid of the "factory" atmosphere. These people move good shiny cars at a good price, plain and simple. read more

Went to CarMax to sell our vehicle for the first time, and what a great service we received. Thank you to Sara in sales and Patrice in the business office for making this such an easy stress-free experience. Also facility felt very safe, masks on everyone and surfaces always being wiped down. read more

do not go to carmax (whitemarsh)at all. the whole company is a scam if i could give zero stars i would. before, i really get started let's say i had to swtich out my cars multiple times because the cars they were trying to give me had problems. i couldn't just leave the lot after i put my money down and signed a contract. then, when i finally get my last car i had to return it over 6times for some of the same/different issues. and each time they gave me a rental for two weeks or longer. the problems was never fixed. i've had my car for a year but only been able to drive it for like 2 months straight without it being put in the shop. when, i voiced my opinion about the company they banned me. and told me that no location will do business with me. they, do not care they're just in it for the money. read more

Buying a car is a very stressful process especially if you're concerned about your credit. This was my first experience with CarMax and it far exceeded my expectations!! The prices, vehicle selection, and appraisal process beats any dealership I've researched or gone to. Mike Viera was my sales rep who went above and beyond to ensure it was a positive experience for me. At no point did I feel pressured or rushed into buying anything and he was incredibly helpful and transparent throughout the whole process. Go see this man for a car! He has all my business and referrals moving forward, thanks Mike and CarMax! read more

CarMax - Twinning with my new Tiguan - Used Car Dealers Near Me - White Marsh, Maryland

Carmax lies about how much they pay for vehicle I got 2000 more with caravan. Plus they are rude and don't care about customers In their waiting rooms overcrowded for Covid .Bought a car luxury car and the engine blew in 3 months I barely drove they won't give a warranty very unfair people . read more

What a fantastic car buying experience. HUGE selection, no pressure, organized step by step process. Go see Dan Terlizzi if you need a new car, he was knowledgable, helpful and patient read more

I bought my very first car as an adult on my own from Carmax and needless to say, they were my go to for this second purchase of a used vehicle. The process is easy, mo has led at all. Lena was my Sales Associate, she was PHENOMENAL!!! I love this place and recommend anyone looking go here first. read more

TERRIBLE CUSTOMER SERVICE!!! WHITE MARSH location has terrible customer service! Do not rely on them saying the car is reserved for you to buy. They literally reserved our car and offered to transport it to a closer location for us and sent emails and texts confirming it was reserved and was on its way to the closer location. Well, on the day it was promised it would show up, it never showed. So after several calls to the closer location and to White Marsh they finally revealed they sold the car from under us On the same day it was reserved for us. They never called or emailed saying they sold it. They just lest us hanging. Totally unacceptable for a large dealership and business such as Carmax. Nobody in my family will ever give them our business and I will continue to blast them every time their name comes up. read more

If I could give negative stars I would. I purchased a car in 2018. And since purchasing I've told this location on multiple occasions there's An issue going on with my TRANSMISSION.. a few weeks after it was back in the shop for a period of time and I was led to believe the issue was "fixed"...called back Atleast 60 times from then to 2020 about my lights coming on and the codes I had. They assured me it wasn't anything to worry about and maybe it was from the cold and I had to let my car warm up... in 2020 finally before Covid happened they scheduled me to bring in my vehicle for tapping, awd and check engine light on and transmission check. 2 hours I waited for them to even service my apt, 30 minutes maybe went by and they said I was finished and the problem was fixed. Didn't get a physical copy of what they even did. They told me that I'll be emailed with a copy and never was. Called back asking about it and they said it was notated in their systems so I wouldn't have any issues in the future. Today after being flipped around from person to person the woman at the store tells me that I was brought into their shop in 2020 under false pretenses for my transmission being checked and in fact they checked my muffler when that wasn't the issue. Gary in the service department so cavalier, smug and unprofessional tells me oh well it's not his problem, corporate will have to fix THEIR stores negligence. And hung up. I spoke with corporate in reference and I'm still awaiting a resolution. Bc my mileage now in 2023 is past the warranty, despite me buying an extended warranty,they are trying to say I will have to pay for a transmission.. WHEN THEY NEGLECTED FOR OVER 3 years to fix this ongoing issue. AND THEY REFUSE TO TAKE RESPONSIBILITY FOR THEIR NEGLECT!! Proceed with caution when it comes to servicing here at this location and watch what they give you, tell you and have you sign. All they've given us were lies, the inability to do their jobs properly and to take ownership that their employees dropped the ball big time. If not resolved we will be seeking legal matters. read more

CarMax did a great job of fixing my car. Everything was done and delivered quickly and courteously. I recommend them to anyone

I CALLED. I SPOKE WITH A WOMAN THAT WILL REMAIN NAMELESS BECAUSE THE NATURE OF THIS REVIEW IS ABOUT TO BE SO HORRIBLE!. Look. I called ahead of time. Told the lady we were looking for a van. She said great, see you when you get here. I arrive 10 minutes later. The vultures descend. But once they found out that I was looking for someone in particular they all literally became ghost. The lady NEVER came. No one said, hey you guys have been standing here for a while, can I help you. We left and no one cared not in the least bit. I'm annoyed I'm even writing this much and spending additional energy with regard to this place. Should you go: not if you don't have to. And I will say that we checked on their computers they provide there, and saw NO vans listed for that location. Would have been nice if the lady could have took a moment to check the inventory and say ma'am we don't have any on this lot but we can get these one's i see nearby here for you...... Just disappointed. read more

My experience at the White Marsh MD store was awesome from start to finish. The Sales Consultant, Dave Hughes was probably the best I've ever had in 48 years of car buying. John Mulcahy read more

9/25/14 Wanted to get my car appraised to see what they would offer me if I decide to sell her. Mike was at the door when I arrived and greeted me immediately once I walked in. He asked if I was being helped and what I was coming in for. He immediately took care of getting the appraisal process started. Once I was entered into the computer he took me over to the waiting area. I sat and played on my ipad and phone in the interim. He came about 15 mins later to give me an update that they were wrapping things up and I should be done soon. 10 minutes later he came over with the offer and his business card and told me to give him a call once I decide what I want to do. Great hassle free experience! read more

The best possible experience when buying a car. It helped that I knew what I wanted before going but it was quick and easy. Jason was great and very helpful. In and out in 2 hours. Explained every single step. Didn't pressure us. I won't buy a new or used car anywhere else ever again. read more

Joseph was a big help.i told him what we were looking for, he showed us cars told us all the features and safety options. It was a smooth process. read more

I have had to return my car 4 different times now for an issues they created! My car was there for cosmetic issues and they patched a hole in my tire. When I picked my car up the entire thing shook uncontrollably. I took my car back a second time, they decided to replace both front tires. Long story short after they finally decided to listen to my concerns, I was told my tires were originally put back on incorrectly which caused the shaking!! My actual wheel and Rotars needed to be replaced! They had me driving an unsafe vehicle with my children because they are lazy and incompetent. When I would leave messages they would almost never return my call, I am always the one calling for an update. The people who answer the phones in the service department are rude and complain about customers very openly. This has been the absolute WORST experience of my life! Its one thing to inconvenience someone but to blatantly disregard the safety of my children is where I draw the line! read more