Josh and the service team impressed me for my first visit to get a major recall done and some odds and ends fixed. Online scheduling was excellent (though it doesn't seem like the description of the issue forwards properly to the service advisor), and communication--especially over text messaging--has been stellar. I've received follow up calls and Josh gave me options throughout the repair to save some money. The waiting room is not fancy, but decent, and everyone has been very helpful and polite. I hope they offer their concierge service long term... I'd love to try that out next time! read more

Koons White Marsh Chevrolet - Nice to be able to track repair progress online... see what they did to fix each concern. - Car Dealers Near Me - White Marsh, Maryland

I would rate my experience with Koons White Marsh Chevrolet Dealership The WORST DEALERSHIP. I purchase a 2026 Chevrolet Equinox in APRIL of this year 2026. My vehicle been in the shop, two or three times already. I talked with (the salesman) Kelvin, a Service Advisor and The Sales Manager. At this point, KOONS need to take their NEW broke down LEMON back. I don't want this or any other vehicle from them. Five thumbs DOWN. New customer don't purchase from this dealership. TRUST ME! Overpriced & not accountable for their lack of service, values or integrity. #unhappycustomer #noloaners #tonsOFexcuses. #rate-negative10 #NOaccountability P.S. I had to touch one of the stars in order to send my review. read more

I purchased a vehicle from this dealership on March 1, 2025, and it has been the worst dealership experience I've ever had. At the time of purchase, I was issued a 60-day temporary registration. When those 60 days expired, I received a notice from the MVA stating that my insurance had lapsed and that my registration and tags had been suspended. By then, I was living six hours away from the dealership. When I contacted the MVA, I was told the dealership had never submitted the proper paperwork to complete the title and registration transfer. Assuming it was an honest mistake, I contacted the dealership. They assured me they would fix the issue and even claimed they had resubmitted the paperwork. Shortly afterward, my mother (my home of record) received a check from the dealership made out to me. There was no phone call, no email, no letter--absolutely no explanation. I assumed it was related to my trade-in and deposited it. Fast forward a year. When it came time to renew my registration, I logged into the MVA website only to discover that my vehicle had NEVER been registered and my tags had NEVER been transferred. I now live over 16 hours away because of my job and learned that I had unknowingly been driving an unregistered vehicle for over a year. Even worse, the tags on my Jeep were still associated with my previous Camaro. The dealership completely failed to process one of the most basic and critical parts of the sale. At no point did anyone contact me to explain there was a problem. Every update came because I reached out first. Had I been pulled over at any point during the last year, I could have faced significant fines and legal consequences for driving an unregistered vehicle through no fault of my own. To make matters worse, I recently tried contacting the dealership multiple times, including leaving two voicemails for management, and never received a return call. The only positive part of this entire experience was finally speaking with one employee who took the time to investigate what happened. He was professional, knowledgeable, and transparent about the errors that occurred. Unfortunately, because the unexplained check had already been cashed, there was nothing they were willing or able to do to correct the situation. I've purchased three vehicles from this dealership over the years because their sales staff has always been great. Unfortunately, a good sales team means very little when the back-office processes are this careless. The lack of communication, accountability, and follow-through is completely unacceptable. If you're considering buying a vehicle here, double-check every document yourself and never assume the dealership completed the paperwork correctly. Verify your registration, title, and tag transfer immediately instead of trusting that everything was handled. I made that mistake, and it turned into a year-long nightmare. After three vehicle purchases, this experience has permanently destroyed my trust in this dealership. I will never do business here again. read more

Service department is always straight forward in their treatment of us. We bring our diesel truck in for oil changes here. Between coupon mailer and GM points we actually find going to the dealership quite affordable. The oil our truck uses can be difficult to get changed at a drive through because most oil change garages don't carry it. Customer service is polite and accommodating. Wait times are reasonable. read more

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My experience with Koons White Marsh and General Motors has been nothing short of outrageous. Their service department did absolutely nothing to help me. No solutions, no accountability, not even basic customer care. Just excuses, deflection, and a shocking lack of professionalism. GM was no better--hiding behind technicalities rather than standing behind their product or doing right by the customer. Between the dealership and the manufacturer, it felt like everyone's priority was avoiding responsibility instead of fixing the problem. If you value your time, your money, or your sanity, do not trust this dealership. They made it clear the customer comes last. Know chance I will ever buy a GM product again and I will make sure everyone I know hears about my situation with both Koons and GM. read more

I recently purchased a used car from Koon Chevy on Labor Day weekend. The car was clean and was in great condition. After purchasing the car I noticed a noise consistently on the passenger side. I reached out to my salesman (Mac) and was directed to service. Spoke with the lead service tech (Brian) and they identified the noise as the air filter and changed it hoping to fix the issue. The issue was not fixed. I called back a second time and asked to speak with Mac (salesman) and he stated he would call me back with information since the noise was not fixed. That did not happen. I called on my own and spoke with service and set up my own appointment. Went back in, and spoke to Brian (service tech) and he said he would call me with any update. That did not happen. I got a call from another man who said they would have to send my car to Honda because of the noise but he thinks he may know what it is. He attempted to fix it and gave me back the car. The car still makes the noise. After all my troubles I decided to call the manager Manny and discuss my experience. He stated he would call me back and see what they could do. He never called back. A week later I called title work to see if my title work was started. The work was never started and they were missing paperwork. After I finally spoke with someone I am pleased to say, the title work has been started and sent. Thank you so much April in the accounting department. After my poor experience with this dealership I decided to call the GM and express my concerns and experience. Rich (GM) and I had a very productive conversation, so I thought. He stated how sorry he was and that he would call me back to see how we could fix my car that is still making the NOISE! I have not heard from anyone at the dealership since. I have been patient and have given them multiple situations to make my experience better. At this point, I am ready to receive my title work and tags because it seems customer service is not a priority for this company. I do not recommend buying a used car from this dealership. I have a had a very transactional experience and one I would not wish when someone is signing to such a large amount deal. read more

The post buyer experience is less than desirable. We purchased a new car and that experience was fine, however the temporary tags have expired, and we have tried to get in contact with someone from the dealership to no avail. I have even called other Koons dealerships in the Baltimore area and the phones either ring then hang up. NO ONE ANSWERS THE PHONES. I used the chat feature hoping that someone will call me back. read more

I called these folks and got put in touch with a "Mac". I dealt with Mac, told him what vehicle I wanted specifically and to run some numbers for me. He did that, the numbers looked good and I scheduled an appt with him as he told me he was going to grab the keys. I drove the 30 minutes at the designated time only to for Mac to delay me, profusely offer unaccepted bottles of water then come to tell me some sob story about how some other salesman took the keys and now the vehicle is unavailable. The next sentenced from him was abruptly interrupted at "Can I...". The bottom line for me is that I should have been called but no right, get the customer in the door. It's all good for me as I jumped over to a different dealer 10 miles away who was fantastic from beginning to end and I got the same vehicle that I wanted, and it was a significant purchase. Simple shit like that doesn't just lose one customer but the extremely large extended catholic family to which that person belongs. read more

Worst service department!! It took 6hrs to do an oil change on my truck. Its only after I called to see when it would be done that they even started doing it. Will never buy another vehicle from Koons. This happens every time. read more

I do not approve of getting ripped off or being taken advantage of. This department and its managers have proven to be unethical. I went to get an estimate to install a minor piece of my front bumper. They estimated $600 to install the part, claiming it would take 4 hours to complete. After doing my research, I realized it was a 5 minute job. I went to another GM Chevrolet dealership that gave a free estimate and only charged $60 to install the part. I have been a loyal customer of Koons White Marsh since 2017. The service department has lost my trust. I do not recommend or support this department. read more

Would not recommend Koons Chevrolet White Marsh. Chevrolet really needs to investigate the service department at this location. They're dishonest, they give you the run around, and bottom line waste your time and money. Save yourself a headache and go elsewhere. You'll leave with a car that has problems and a service department not capable enough to figure it out. It's a shame that Dan, the service manager, can't get his techs do actually do any tough hands on work to troubleshoot problems. This place is your classic "We haven't been able to recreate the problem" service place. The problem occurred, this is why we brought it in, you recreating the problem lands us RIGHT back to where we are now. Get your hands dirty and figure it out. Test, troubleshoot, do actual work besides trying to get it do what it ALREADY did. This place will reply with "We strive for great service"....dont believe it. That's complete nonsense. Striving for great service doesn't mean a THING in text, striving for great service by actually making your service techs performs extensive tests to troubleshoot problems is where the rubber meets the road. Otherwise you're just blowing smoke. UPDATE: Dan admitted when they road tested it they were able to recreate it jerking into gear but said there's nothing they can do as it didn't register any codes. This is unacceptable. There is many things you can do to check a transmission. However because my warranty expires at the end of the year I'm sure they are playing the waiting game. This is totally infuriating and unacceptable and I plan to file a complaint with GM about Koons Chevrolet in White Marsh. read more

My wife recently got our 4Runner's oil changed at Koons Whitemarsh. They didn't honor the coupon. Worse yet, we drove 500 miles to find a puddle of oil under the car. THEY DIDN'T TIGHTEN THE FILTER PROPERLY! I had to go to a Jiffy Lube to inspect it. We were 2 quarts low. You can't trust them. Incompetent. read more

have been very accommodating when il need them: very friendly and happy to work with .

I called to set up an appointment to get my engine looked at and from the moment I stepped in the door I felt comfortable. Friendly and clean environment, service was helpful and efficient. I wanted to shout out George Z for really taking the time to review my car, go over my options and then finding the right solution to help me. I can't thank him enough for his time and energy and helping get my car back on track. 100% recommend to future clients. Thank you again! read more

This shop's customer service has been terrible. They recent switched from Dignfi (auto credit) without letting the customers know and no type of discount or benefit. Their service towards vehicles have been SHIT. I've been waiting for 5 days for a BATTERY REPLACEMENT! WITHOUT A RENTAL TO USE! read more

I am extremely frustrated and have had enough of this dealership. I bought my car a little over a month ago and was pleased. In less than two weeks, my brakes were squeaking and had reached the point where I couldn't lower my windows due to the noise. I had an appointment, and it was good for about 2 days until they went back to how they were. In the following days, my check engine light turned on, and the AC doesn't work anymore. I tried calling to get my car looked at, and had no dates open until the following week, which I was frustrated with. I go in for my appointment, and now they're saying it's gonna take 2 days to just get looked at. I work everyday and i don't know what to do. I'm also past my 30 day warranty which is unacceptable because i tried calling and getting it in during those 30 days. I'm just tired of the issues and done with this car. read more

would not recommend Koons Chevrolet Of White Marsh to anyone. Took my SUV into service today, April 28, 2025, When I went to the cash check out window to pick up my vehicle, the young women working behind the window was very rude to me. I overheard the cashier talking to a gentleman in front me about a senior discount being applied to his bill. When the cashier waited on me I asked her about the senior discount and how does it work. The cashier did not respond I asked a second time the cashier did not respond. After asking a third time she stated in a disrespectful tone "stand by I'm checking for you". She made a phone call and then told me I could recieve the senior discount. I still wasn't told how the senior dicount works she just applied it to my bill. I'm writing this review because I travel a great distance for service from (Prince George's County) and to receive bad customer service for asking a question is unsatisfactory. The cashier appeared happy and laughing with the customer before me about applying his senior discount. Do I have to say they were white, I am Afican American when will it stop!!! Erick B. read more

After taking several vehicles here and having a few bad experiences, I wrote some poor reviews. I took off work for a safety recall appointment. Got there and was told they will not fix my recall because I gave them bad reviews. Wth?! So instead of trying to do timely work they just push me out. I was warned about them. Should have listened. read more

This was my first time buying a vehicle from KOONS, and I loved it. I called prior to see if they did in fact have the vehicles I was looking at and they confirmed. My dealer Gordy was extremely helpful and relatable and Stacy the business manager was the best. She broke down every extra warranty and gave a good monthly payment on my Chevy SUV read more

We coordinated a deal over the phone since I was more than an hour away. They were in possession of my driver license, USAA insurance card and USAA funding doc since I wasn't using their financing. I take a $100 Uber ride only to be told I needed to fill out an OFAC form which includes the SSN. I said I'm not doing that. They at first tried to say it was a legal requirement. I said that's not true. I purchased 3 cars in the last few years due to wanting an EV and the battery recall. The Patriot Act specifically calls for a name check against a list. Not a SSN. The dealerships use the form to gain your consent for a credit check. The manager then says how do I know you are you. SMH. He goes on to say I have to wait for the payment to clear from USAA to take the car. That's crazy cause USAA pays via check. And you can't tell me, I'm this area they haven't dealt with USAA before. To check my identity, they could have simply called USAA to verify my account and info. Additionally you sign contracts so how is running my credit makes me qualified to take the car before the check comes in? Dishonest practice and handling. UPDATE: Read the response and even that is disingenuous. OFAC has nothing to do with fraud. They require a name be checked against a terrorist list, not your SSN. So if they were concerned about fraud require more than one forms of official ID. Burns me up when companies lie like this. UPDATE 2:::: Right after this interaction I found and purchased a 2022 Bolt EV 2LT from Ted Britt. And guess what, no OFAC madness. Deal over the phone, sent them my driver license, insurance card and funding doc. For extra discount I provided my school transcripts...all had the same address. I signed the electronic eligible docs via docu-sign before I arrived, upon getting to the dealership I signed a few others that required wet signatures then I was out. Easy peasy. This is how car buying should be. Without the gimmicks and lies. read more

Koons White Marsh Chevrolet - My new Bolt!! - Car Dealers Near Me - White Marsh, Maryland

Only giving a one star because I can't give zero. Purchased a 70th Anniversary Edition Corvette as a military retirement gift to myself. 1) Greedy: Charged over MSRP. I wanted a Z06 but Koons charges 60-70k over on Z06s. I said no way and went with the Stingray which they also overcharged for. 2) Incompetence: When I picked up my car I inquired about a red engine cover that was supposed to come with my car. They were adamant it didn't. Three months after the fact I was given the cover which I had to make a separate appointment to get installed. Had to take off of work and wasted time, mileage, gas. Worst part a rock flew and chipped my car windshield on the way home. 3) Incomplete delivery: I was not given all the accessories that I was supposed to get with my vehicle. Six months later, and I'm still finding out I didn't receive all my items. They are "looking" for the missing items now. 4) Dishonest: On the day of pickup they basically handed me my keys and were like "here you go."They didn't give me a walk-through of the cars functions, yet wanted me to leave them an all 5-star review with Chevrolet stating anything less than 5-stars was a failure to them. One of the questions on the survey was "did they give you a complete and thorough walkthrough and explanation of your vehicles functions. 5) Vehicle Damaged: They damaged my vehicle and ripped the paint off of the rear bumper. They said they would pay for the repair but their repair was SUB-PAR / unacceptable. I said I needed the bumper to look brand new and undamaged. They emailed me saying if that was the case I would need to contact my insurance and start a claim. 6) Ignoring the problem: I've contacted their customer service lead three times and left messages on their answering machine. I've also contacted their general manager and got his answering machine. No one has called me back. DO NOT RECOMMEND. Go some place else that cares about the customer and just not the $... Picture of the damage they caused attached... I will say BIG Chevrolet / the corporate people have been super helpful in trying to resolve this. read more

Koons White Marsh Chevrolet - Damage done to my car during spoiler install, and they said in an e-mail "they are not responsible". - Car Dealers Near Me - White Marsh, Maryland

The sales team has absolutely no customer service, they will not answer their phones and the Sales Manager does not return phone calls. I guess they sell enough cars that they don't need to follow-up with potential customers. Luckily I discovered this prior to purchasing a car and can go to another dealership that wants to sell cars! read more

There's no point making an appointment. I made an appointment over a week in advance to diagnose a check engine light. I was told the price. I dropped my car off the day before. I used to run a garage, an engine light diag doesn't take long at all. By 3pm, NO ONE checked it. I picked up my keys. UPDATE: The service manager called me and offered to do the first hour diagnosis for free. I'll most likely set an appointment and go back. *NEW UPDATE* I never went back. The service manager did offer to diag the engine light for free but then said he wouldn't charge me for "first hour". That may also be how long the diag is but when we spoke he explained a diag could take longer. I really don't have time for double talk and I don't have time for my car sitting all day. If you set an appt just be aware they will put those who are physically waiting ahead of you. read more

Dear Sir or Madam I am writing this letter to complain about my dissatisfaction with the customs service I received when buying my last vehicle. On Wednesday, Aug. 7, 2024, I came to Koons Chevrolet due to the great custom service I received back in 2020 when I purchased my last vehicle. I learned the Sales's person name was (Montey Davis). Mr. Davis became very aggressive and had no patience with me. At times he became very loud and upset with me because I was questioning what I was being charged for. Mr. Davis never told me anything about the vehicle that I was buying or how to operate the vehicle. I had to go on YouTube. Mr. Davis appealed to be muscling up (trying to intimidate me). When he asked me if there was anything that I needed to get out of my vehicle which I was trading in I advised him that I needed to get my Steering wheellock from the car. He then stated "I know you want to hit me with it". Who said that? I never gave any indication that I wanted to assault Mr. Davis. Mr. Davis's actions and customs services are unacceptable, and dissatisfying. For those reasons, I will not and will advise family members and friends not to buy a vehicle from Koons Chevrolet. read more

purchased a 2020 ford expedition max and traded in my 2021 dodge Durango ( needed a larger vehicle ) the Expedition has broken down and left myself and my children stranded on the side of the road THREE times in the 6 month time frame I've owned the vehicle. There is no convincing me that the dealership was not aware of the powertrain & issues with the turbo charger when they sold me this vehicle. It is currently sitting at a dealership right now for the 3rd time. highly doubt Koons is willing to do anything to fix the fact that they sold us a vehicle with major existing problems. I can provide all of the info from Ford Pass showing every single issue I've had since purchase date. absolutely not acceptable read more

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I purchased a brand new 2025 Chevy Colorado trail boss from Koon's Chevrolet white marsh. My experience with both my salesman Sidney and my sales manager Chris were both excellent. I would recommend Koon's Chevrolet to anyone looking to purchase a new (or used) vehicle. read more

I arrived at Koons White Marsh Chevrolet at 8:30 am for a 9:00 am appointment. I was expecting to be there for 3 to 5 hours because that is how long they always take, which is absolutely unacceptable! Then they did end up only taking 3 hours, but when they gave me my car, the tire that they replaced it with looked used, so I asked them if they gave me a used or new tire, and they said they gave me a new tire. The tire looked like it was used or the same tire that they took off originally. And it looked like they just made it face the wheel well to disguise the fact that it was the same tire. I was supposed to be getting a new tire, and my computer system in the car was supposed to be reprogrammed because there was a recall on it. So I left with what they had given me. When I was almost home, the tire went flat, so I had to sit on the side of the road for about 35 to 40 minutes for a tow truck. When I arrived back at the dealership, even though they knew I was coming back, they waited until I got back to them, and then they ordered a new tire. So I had to then want another 2 hours for the new tire to come in when they should have ordered the new tire when they knew I was on my way back to them in need of a new tire. I did not end up leaving the dealership until 3:00 pm. Needless to say, the service was really unacceptable. read more

i would not tell anyone to come here . I wanted to get a car from this location but the customer service horrible

Everything started out great in the service department until there was a discrepancy with my car rental and my reimbursement as I'm still under warranty. To that end, Chevrolet was due to reimburse me for my car rental. After months of consistent follow-up with the service department rep, who failed to follow-up with me multiple times, I finally received a partial refund. The service department rep was supposedly looking into THAT and yet again, no follow-up. I guess I no longer matter as a customer because my car is not awaiting service. I give up! read more

Great experience with Koons White Marsh Chevrolet! I am very particular about my vehicles. I choose carefully and then keep them for a long while. It was time for a new vehicle and I found one on Koon's website that I liked. I called to inquire about it, which led to a test drive, and ultimately purchasing it. My salesman, Sidney Brooks, was terrific. Very helpful and great communication. It was very easy to work with him. When we got to the paperwork, Jason in finance was also terrific to work with. He provided some great options and explanations for additional coverage packages to go along with the vehicle. Overall I was extremely pleased with the service and definitely recommend this dealership, and specifically Sidney and Jason! The dealership keeps a large inventory of vehicles on the premises, which is an added bonus if you are considering different models and want to compare them. Five Stars! read more

So you say your pricing is competitive with Jim Barbey automotive. So why did I pay $134.95 diagnosis fee for your tech to tell me the power steering pump and hose was bad and not have you do the work to replace them? Because your repair estimate was way too high! It was a verbal estimate that Brian Hastmann gave me over the phone. I felt that your prices for the repair was way over inflated and told him not to do the work. He said your company had a 90 day interest free loan you offered but I would still paying the high price repair. That's why I call around and got a lower estimate and had the repairs done at Jim Barbey Automotive. By the way I call Jim Barbey automotive and told them this situation and they said no one had called them to ask about a steering pump and hose repair estimate for a 2017 Chevy traverse. And yes, something is not adding up! read more

Koons White Marsh Chevrolet - I had to pay this fee to get my car released. No work done because the estimate was way to much. I had the work done for half the the price - Car Dealers Near Me - White Marsh, Maryland

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This place will send you a text asking for a review but would rather refuse all future sales and service to you if they don't like the review about your experience. Instead of trying to find a solution to fix the problem amd work with you. They don't mind taking your money when you buy a car but if you are dissatisfied with their service they just get rid of you now that they got you cash. It may not happen to all customers but it shouldn't happen to any. People have been told they are no longer wanted or allowed to bring their vehicles in or even buy one after they spoke up about their experience read more

Fairly terrible experience here I went in asked Koons service department to check my car for a faulty wheel bearing and to check if either of my tie rods and or ball joints had failed Instead, I got a $2,700 price quote that included a myriad of "scheduled maintenance" related things that had nothing to do with what I brought the car in for in the first place They then quoted a price of $900 to put on two front tires. The exact same two front tires I had put on my car at Sullivan Tire that I had been charged for, including installation, for $450. The price difference reasoning? They were attempting to charge me $500 in labor to put on two tires. Considering Sullivan Tire put on the exact same two tires for $50 in labor, it seemed as though an additional $450 in labor to put on the same two tires was a bit extreme At the end of putting the tires on and getting a front end alignment, they then tell me the car is ready to be picked up. I asked them if my bearings, tie rods or ball joints were looked at and the response was, yeah I think your front drivers side wheel bearing may be off. After they finished the work they wanted to do and long after I asked them to check that particular issue out So to sum up. I went there asking for something specific to be looked at. They didn't look at it. They gave me a quote for nearly $3,000 worth of service related things I never asked them for. They then quoted me $450 more in labor to put on the exact same two tires I had put on for $50 in labor at another tire dealer. And in the end, they never even checked on the things I asked them to check on when I brought the car into their dealership in the first place I then bring my car to a "real" mechanic after leaving Koons and they tell me both my wheel bearings need to be replaced. This again being the thing I brought my car to Koons for in the first place but they didn't want to address that. Instead, they wanted to give me a $3,000 quote of services I didn't need and then followed that winning move up by trying to charge me $500 in labor to mount two lousy tires To say "never go to this dealership for service" would be a gross understatement. Service shops run like these are the worst kind. Not only are they focused solely on trying to quote you on services you don't need while ignoring what you ask them for. When they do actually do what you ask them to, they try charging you $500 to put on two tires other tire dealers, such as Sullivan Tire, do for $50 less in labor. So in other words, Koons is up-charge city when it comes to labor Stay away from Koons Chevrolet. If their service department is run like this, as you can be sure they aren't very honest when it comes to selling you any vehicles either read more

I am currently financing a car with Koons and I have to say, for three years now I'm very satisfied. The staff is extremely friendly and I don't have issues with my car and if I do I have an extended warranty. The only downfall that I personally HATE is that they have very limited service hours and they're closed on Sundays. On top of that, you have to drop off your car either during the day before 4pm or on Saturday which no matter what the issue is they're always backed up and the wait time is LONG ASF! I went for an oil change and for them to check my air filter and waited 5 hours! I told the manager and he apologized. If it wasn't for the long/unpredictable wait time and weird hours, I would have given them a perfect 5/5. Even the waiting room is very nice, they have cookies and coffee available and toys for the kids and a tv. If you want a shuttle service they'll take you within a 10 mile radius. So I'd recommend going to Koons. read more

They lied and sold me an 80,000 truck they said had never been dammaged, they lied its been hit, and said that the repairs are on me, do not do business here read more

Found a used car online with no pictures available. Drove 40 minutes to see it, took a test drive (could not leave lit since it was not inspected yet) and drove another conv as well on highway. Asked to be called when I could take it on highway and would pay cash. 5 sales people, including internet manager 3 times and saleswoman 3 times and no return calls and car still not available. Will take my money elsewhere as this is ridiculous. read more

Koons White Marsh Chevrolet - Car Dealers Near Me - White Marsh, Maryland

I drove 45 miles to pick up a Tesla Model Y at this dealership today. I came with my our financing (a check issued by my credit union made out to the dealerships name). The used car manager Jerry insisted that they have to do a hard pull on my credit to identify me even after collecting my state issued drivers license. Store policy he said, unless I will give him the bank check and come back after 10 days to pick up the car if I do not want him to run a hard pull on my credit. It all shows the very bad business Practice KOONs dealerships employ to make an extra buck. Pressuring potential clients to run a hard credit pull in the name of verifying their identity is completely absurd. No state, local or federal law mandates that if the client has already secured financing from another lender/ bank. At the most, do an OFAC search which does not require a hard pull. Stay away from this greedy dealership. read more

It all started at Koons Chevrolet in White Marsh. I traded in one car for another and they totally botched the registration for my current vehicle. I phoned them and was told that it's in my lap now that I had to go to the MVA and we all know that's a treat. After many phone calls to the dealer I asked to speak to the general manager of course not available, I left my cell number around 11:00 a.m. for a return call that NEVER came through to me. Finally I had to make an appointment with the MVA and finally got my registration corrected. Looks like they lost a repeat customer! read more

Rude service advisors Kourtney and Josh don't listen because they think they're always right and the customer knows nothing about their own car. Had my car for over a week before finally test driving it and finding the problem I described. Wanted me to pay 3500.00 to replace parts I had already replaced 4 days prior. Total rip off. Claimed that the aftermarket parts and cold air intake I put on the car were causing the issue which existed before I replaced the parts. Never again! read more

I honestly wished I saved my money and never came to this location to purchase a vehicle. Whomever does the used car inspections should be fired. My vehicle failed safety inspection for having more then the allowed rust on the rotor. 50% of the inside rotor was covered with rust, how do you miss that on a vehicle inspection. I had a bad brake pulsation at 40mph which I told them about,front and rear brake pads were at 2 and 3mm also it's missing screws that hold down the dash. They did absolutely nothing to this vehicle to prepare it to be sold. After numerous calls to speak with a sales manager or general manager I gave up. So I'm now posting this as a buyer beware, don't purchase a used vehicle from this location save your money and go elsewhere. read more

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