As long as you never ever have to reach the store after the sale....It's a terrific place to buy a…read morecar. If you do, in fact, have to ever call them: and after sale commuication is important to you....then avoid them.

Carmax in Laurel was the worst CarMax I used ever! I've purchased cars previously from CarMax in…read moreother locations, which is why I recommended it to my husband. We first made an appointment and when we arrived, my husband waited over 2 hours for the attendant to tell him they couldn't see him that day. We drove an hour to Laurel because we had an appointment and we're treated like we didnt matter! My husband drove another hour and made a 2nd reservation at the Laurel location. When we came, we waited another 2 hours. Then when I went back to the desk to check the status of our appointment, they said they may not be able to see us today. They did not keep us updated , nor cared how long we drive to get there, and that we had an appointment. Once we walked to our car to leave, they decided to take the white couple that was awaiting behind us. We knew because when we started our car, we saw the attendant get then ready for a test drive. This was the worst customer service ever and I DO NOT RECOMMEND this location to anyone. Very inconsiderate and no customer service! We told the Laurel CarMax location that we actually had a check to purchase a car with and didn't need a loan, and they didn't care. My husband and I ended up going to a dealership, making an appointment, and actually being seen at the time we made the appointment. We walked out of there with our car!

Nice and clean waiting room with efficient staff. I am waiting comfortably right now with a free…read morecup of coffee and cookies. They also offer hot cocoa, tea and chips. There is a flat screen and free WiFi.

Eastern Motors in Laurel was absolutely great. Yanna Price is the BEST!!! sales person. Yanna will…read morelisten to your needs work along with manager to ensure you get what your looking for and work within your budget the best she can. I will definitely return back to Laurel Eastern Motors and as for YANNA!

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and…read morevalued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get financing that I needed, although I didn't have top-notch credit history. That's where the positive interaction ends. I purchased the car on a Sunday as is. Because the car came from the Baltimore location and it was after hours, I didn't even think I should test drive the car because I trusted Eastern's not to sell me a car with issues, however that is not the case. As I drove off the lot and hit one bump, the entire bottom of the car rattled. It felt like serious suspension issues, or something under the car. I did let Yanna P know the very next morning. After some back and forth for almost two weeks I was told my extended warranty was active. I was confused because I felt i didn't do anything to the car so what does the extended warranty have to do with it. Nevertheless, I made an appointment and have to pay $189 for the car to be looked at, and it appears I may have to fit the bill for the work that needs to be done if the issue is not covered. DO NOT BUY A VEHICLE AS IS without test driving the car first from Eastern's. I put my trust in a dealership I thought wouldn't sell me a messed up car, but they did. To make matters worse, the transporter who drove the car from the Baltimore location never told Yanna P. about the rattling noise and possible issues before she gave me the keys, or if he did I was never made aware. In the end it appears everyone just wanted a sale with no thought of the consumer experience. Too bad, I was really excited about working with this dealership now that they have a service center, but instead I will try to deter anyone from going there. Definitely would recommend CarMax or Auto Nation since they do a quality check on cars they are reselling.

If you are looking to buy a car from here, you are Buying a car from honest car people who care…read moreabout their customers and reputation. Whether you sell your car or buy your car from them , you will be taken care of.

It's been three weeks and they haven't paid off my loan. Texted a fake FedEx tracking number last…read moreweek. I was notified through the old app that my car has been transferred to a new owner. You can't do that legally if there is still a lien on the car. They went from sloppy to criminal. So they have the new buyer's money and the money they should have used to pay off my loan. I filed a complaint with the Attorney General's Office.

Don't buy a car here. I paid 11,000$ cash from my Husband's dead Son's life insurance policy money…read more They knew I was buying this for my Mother who is a senior citizen. They took advantage of me and sold me the car with only 1 key that is cracked, I can't clean my windshield in the back due to clogged lines. Small appliances have problems such as the back windows not rolling up and down all the time. There's a power steering fluid leak. Today I paid for a diagnosis on why my AC never worked and it's an 1800$ repair.. the AC condenser and there's no freon! They lied to me when I bought the car and told me that they had fixed the AC and belts and my mechanic said there is no way they fixed that. It was broken when I bought it 3 months ago. Don't purchase anything from here. Go to a legitimate auto mall. They have no conscience. They will sell a broken car to a senior citizen just to get it off the lot. They also sold it to me with a broken gas lid so I couldn't pump the gas all the way in frederick! With no one to help me in sight on a country roadway.

Don't buy from here. I live in CA and found a 2011 ford Raptor online. I asked them to send a walk…read morearound video of the truck. The salesperson did, but hid all the rust damage from me. They shipped me the truck after I spent $1,500 for shipping and I see the rust damage on arrival. Among that, main valve in the transmission had to be replaced along with a leaking right rear axle seal. The tires are dry rotted and cracked as well. They refuse to pay for new tires. They didn't disclose that the truck needed new tires. They offered that I buy tires from a distributor at a discounted rate, but they are underrated tires for the truck. They also installed a cheap aftermarket head unit that did not work. So I had to spend about $700 to put a new head unit in. The transmission and leaking seal cost me approximately $4,000. New tires will cost me about $2,300 This dealership is horrible. Do not buy from them. Take your money elsewhere. I spoke with the "manager" and he refused to take responsibility for the dealerships negligence. I know in California, the tires would have been replaced immediately before sale. Avoid this place at all cost.

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.