My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

Drive time DOES NOT register your car for you! They do not tell you this. I called asking where…read moremy new tags were and they said I have to get them myself from the DMV. They don't register cars, and he said I'm sorry no one told you. That's really important information! So if you purchase a car here, no that you have to go get them yourself.

purchased on 9/30/23 and by 10/3/23 check engine light is on. VERY frustrating and a HUGE…read moreinconvenience. Called DriveTime and was told it's a SilverRock claim and to go to their website, pick a location and call for service. First two places i called stated they don't "deal" with SilverRock. Trying a third this morning but to say this is ABSOLUTELY RIDICULOUS is an understatement

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

I spoke with a manager named Amar after I had an inquiry about a deal they had going on. I asked to…read moredo the deal over the phone until I had an approval, I don't have the worst credit but its not the best, I was also supposed to be trading in a vehicle, he told me that they would match the 900 that I was given by another dealer. he told me he understood but I shouldn't have anything to worry about. I came in and Amar was nowhere to be found, then I found out that the info given to me was incorrect and they wouldn't take my trade. he set me up with someone named Jonathan who was late coming in to meet me, he then got quickly sidetracked with other customers, another rep named Eden was just giving me hints to leave if I didn't have a co-signer, I eventually got a co-signer, they ran my credit with Equifax about seven times, then went onto my transunion and ran that three times as well. I then met with someone named Wes, and he started to ask me questions I told him that I was not looking for a car over $15,000, he then asked me why, I said im a student then went on to raise his voice and say that the banks wouldn't approve me on a lower loan and that they were pretty much planning a repo( by trying to get me into a car that I couldn't afford hoping id default on my loan) and that they'd want their money back. so I left, do not go here if you are looking for a car and have a set range under $20,000 they will play in your face and insult you.

Purchased a car for $4,995.00, deposited $2,500.00 was financed by Credit Acceptance Corporation,…read moregot a approved for $169.99, without my permission they added over $3000 for a warranty, got them to remove that but was financed for over $8000 called Hoffman to find out what happened to my deposit, tried to double talk me, contacted CAC with same question, they claimed not to know what happened to my deposit, stated that the amount financed is what was reported to them by Hoffman brothers. Called Hoffman Brothers back, to find out where my $2,500 deposit went and how is that I owed over $8k on a car sold for $4,995 minus a $2,500 deposit that seems to have evaporated into thin air. After a year of payments I still owe over $1,800.00 don't purchase anything from Hoffman Brothers or get financing from Credit Acceptance Corporation.

Gonna have to rethink my earlier review. The phone system is horrible, it's a decent into a merry…read morego round of "Your call is important to us" recordings from at least 2 systems all throwing back and forth between them. Waiting for an update? The promised tariff rebate check will be deposited anytime now. I live equal distance between dealers at this rate l will think about where l point my car in the future. Getting your car fixed is important, but communication is how any service department is judged. Fail in that, losing customers is following right behind

***3rd update ***** It is absolutely unbelievable. How completely shitty these workers, these…read moremechanics, and this owner... Is. My daughter's car has now been here another week, and they assured her, that they could find nothing wrong... And we are sitting here in the lot right now and the check engine light came back on. They said they just don't know what to do anymore... What in the actual hell kind of answer is that? This is your car? Chevy this is one of your vehicles... And your mechanics cannot figure it out? This is absurd. I can't figure out for the life of me how in the world you stay in business when your answer to a customer... Is "I don't know what to do"... We have taken this to other mechanics, and they couldn't figure it out and told us that we must go to the dealer! Because the dealer understands their own vehicles... But you hired these mediocre POS mechanics who don't actually know your vehicle vehicles! How in the world... How in the world do you function with this kind of shitty customer service, mechanical service, and ownership service *****2nd UPDATE**** well that excitement was pretty short-lived... Less than one day later check engine light is back on, only now rather than trying to figure out the problem, they're trying to sell a new vehicle. Typical. The car doesn't have high miles even though it's a 2016. We have replaced the thermostat, the catalytic converter, the timing belt, the O2 sensors, the ignition coils, it has new brakes, and now because of a wiring issue that they can't seem to figure out... Even though we owe quite a bit on the car still... They're trying to flip it and get a sale out of us. Disgusted. Thanks a lot Mark. You put me in touch with someone..That's just trying to sell us another car.... It's disgusting how condescending your sales people are knowing we are upside down on a loan for a car that you guys can't even figure out what's wrong with it... Knowing another car payment is not the answer, but looking at your bottom line only and not caring about the customer at all. Chevy is the worst. Made an appointment for Monday at 10 AM. Sat there for four hours before they told me I need to just leave my car. They called me back on Tuesday and told me what part they needed, a small wire, and that I would need to wait until they ordered it. On Wednesday I called to check the status, the part had not been ordered yet on Thursday, I called to check the status. They said the part was ordered, but not in yet. On Friday the part finally came in. They did the work, I picked up my vehicle and the check engine light was still on. They did not fix the problem, their employees were fighting in front of customers. The waiting area was absolutely filthy, they let me sit for hours upon hours before telling me. I had to leave my car anyway. They never called me back. I only got updates if I called them. They quoted me one price and then added $100 to that. I can't tell you how awful this place was, for a dealer there's a level of respect you hope they want to have over other mechanics, but clearly this location doesn't give a shit about anybody not even their own employees. Disgusting experience I would not recommend anyone going here for anything.

Nice and clean waiting room with efficient staff. I am waiting comfortably right now with a free…read morecup of coffee and cookies. They also offer hot cocoa, tea and chips. There is a flat screen and free WiFi.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

I had a horrible experience at the Carmax Laurel Location. I had to return a vehicle that I…read morepurchased from another location that required service immediately after purchasing. I had the car scheduled for a diagnostic with the manufacturer, and after the initial test drive, the service manager, immediately confirmed that there were in fact several issues with the vehicle. Carmax Laurel, did not offer to do a diagnostic test on my vehicle before I cancelled my contract. I was told that because the other store emailed the paperwork for return, that it was their mission to process the return and help me find a new vehicle as quickly as possible. 3 hours later, I began test driving new replacement vehicles in hopes of finding the right car for me. The first vehicle that I test drove, had low tire pressure lights on when I started the car to drive. The second vehicle had not been cleaned. There was in fact a half smoked blunt (filled with marijuana) in the passenger door. There was also, broken glass in the trunk of the car. I was outraged! How unprofessional and wildly inappropriate is it for the car not to have been deeply cleaned and detailed? Also, can you imagine if I would have been pulled over? The management team was apologetic. They offered to buy my lunch for up to $25 and they provided me a Lyft to my destination. The following day, the salesman I was working with never called me with an additional apology, he never presented me with any other car options that would meet my needs, and to date he hasn't said a word. I did hear from the service manager Debbie, and one of the sales managers, Steve. They both expressed apologies and offered to help me find another vehicle. I still don't have a car. I am waiting on a transfer from another store. At this point the level of unprofessionalism and the fact that cars are not serviced, or cleaned makes me want to walk away from Carmax all together. I am outraged and very disappointed in my experience.

This service department is one of the worst in the country. I took my car there. They communicated…read more24-48 hours as the time to complete the diagnostics. 8 days later they had not diagnosed anything. Someone from service finally returned my call and informed it would not be for another 2 weeks because their mechanics don't really work on cars that are old. He also moved the diagnostic fee from $200 to a $1000. All of this info they could have told me when I made the appointment which would have saved me time and $. This place is a joke.

Headline: A Week in the Shop, More Problems Than Before…read more Kept my elderly mother's Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again -- zero accountability, zero respect. If this is their idea of "service," it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem -- what a deal.

My terrible experience is with Autoboss Repair shop that is owned by this dealer. I took my car…read morethere for alternator replacement. After I received the car back it has not been the same. The broke the tensioner, pulley, and now my power steering stopped working. STAY AWAY FROM THESE SCAMMERS!

Bought a 2010 jeep and Paula was amazing. Her husband was a very nice an as well. They went above…read moreand beyond to make sure I was satisfied with my purchase price, extra key and friendly service Looking for a car with low miles for my son. I will purchase another from them if I see something for him.

I had a really good experience at this small, family car dealership. I had been searching for…read moremonths for the right car for my 17 year old son - who had been saving money for 2 years to buy a car. Before finding Caribbean Auto Sales, my son and I reviewed ads from Craigslist and test drove many cars - but we always got hung up over car inspections and wanted to have the car pass inspection before we purchased a car. Finally, one of the ads on craigslist led me to Silviu at Carribean Auto Sales. The car was exactly what we wanted and they worked within my son's budget. They were able to deliver on everything the promised: new timing belt, limited warrantees, and tags & title paperwork done on premises. Now, we just have to wait for the official title from MVA - but it was really nice not to have to go to MVA in person!

From the owner: 100% Finance Approval Hablamos Español…read more We accept Bad Credit, No Credit, Bankruptcy, Repo Tax ID Accepted