This service department is one of the worst in the country. I took my car there. They communicated 24-48 hours as the time to complete the diagnostics. 8 days later they had not diagnosed anything. Someone from service finally returned my call and informed it would not be for another 2 weeks because their mechanics don't really work on cars that are old. He also moved the diagnostic fee from $200 to a $1000. All of this info they could have told me when I made the appointment which would have saved me time and $. This place is a joke. read more

Headline: A Week in the Shop, More Problems Than Before Kept my elderly mother's Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again -- zero accountability, zero respect. If this is their idea of "service," it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem -- what a deal. read more

Had an actual appointment, they didn't start actually looking at the car until 2 days later. Advisor wasn't keeping me informed wasn't answering text. DO NOT GO HERE! You've been warned. I told the advisor 5 times I have a coupon and conveniently forgot at the time of payment and that I wanted to apply my GM rewards towards my bill. read more

I had a service appointment about my tire sensor. The gentleman Ian looked out for me very well giving me an exceptional service! The appointment was very quick and efficient! Ian did his job by keeping me informed of what was the issue and updating me the status of my vehicle. I'm very grateful for his outstanding customer service and technical skills! read more

You should prioritize good effective communicative skills (like once did well). My car sat for 3 days with no communication from you, until I called. ABSOLUTELY UNACCEPTABLE!! I plan to share my truth. Never will I do ANY business with any AN's again. read more

We are truly thankful for our local community heroes here at AutoNation Buick. Several of our cars have been bought here in the AutoNation complex so it makes sense to be able to carry over the excellence of the team from sales to service. We have been well taken care of! Moses is a treasure! A beautiful soul and a gentle spirit! My son and I have been blessed to have him take care of us with TLC! I have no worries about leaving our vehicles in his care. I appreciate that he told me that the recalls are being reviewed in their systems when we bring in the cars. That is very reassuring! God bless these hard working people! Awesome team! read more

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Terrible service department. Went in for a recall on my wife's car three times for same recall. 1) Two hours wait. Part not in stock 2) Part faulty, plus didn't have my car in computer. (Car purchased there). 3) Told me car would be ready in 3 hours. Three hours became 5 hours wait. Then when received the car. Drivers door lock/windows control assembly broken. When questioned about it. They denied causing that. Agreed to fix. Another hour later returned car in same broken condition. Untouched. This place is a total disappointment since being Fox Automotive. I was a return customer of fox automotive for over 20 plus years. Never again. read more

The worst service, I dropped my car there and 8 days passed and no one find the problem, the car has warranty and they didn't give another car to drive, they said that can only approve the rental car after the find out the problem. They don't know how to help a customer, so frustrated!!! read more

I will keep sending this out so people don't make the same mistake I do. I had recall work done and they damaged my dash board. When I told them about it the day I picked it up they told me they would investigate it and if they were at fault they would fix it. The service manager even wrote it on the receipt so he can't lie and say he did not make that statement. You know what they have done since - ABSOLUTELY NOTHING. They won't answer the phone when I call and they won't return my messages. GM says that they are not responsible for damage during warranty work and that you would have to work it out with the dealer. This dealer does damage your property and damage it to where it is noticeable and then they ignore you when you point it out to them. Bad customer service and I will never go back there or recommend them to anyone else especially if you take care of your vehicle and value its appearance. General manager did not return my call either and I think his name is Dan. You pay so much money for vehicles and this is how they treat them - just damage it and probably laugh it off. read more

As a Parts Manager at another dealership I thought dealing with them would be easy. I was told by the Parts Manager they had a part available to sell back to GM on our behalf. After days of phone calls and no answers, I finally had Julie in Service call me back to tell me they didn't have the part to sell. read more

This has to be the worst place to take your vehicle for service. I actually sat in the parking lot before they opened and read the reviews stating that they're service department is horrible. I will learn to listen to the reviews that people put out there from now on. I had my tires rotated, oil changed amd brake fluid changed ( $200), no problem. I get home in Crofton, MD, couple of hours later I go out to my vehicle and my driver side rear wheel is at 16psi..Nooooo. I put air in the tire, next morning (Sat), my tire is now at 10psi. I drive straight back to Buick service department and Mr.Oscar Diaz (rep) tells me I could have driven over a nail in the roadway due to ongoing construction in front of the dealership. "WHAT!!, I've been a Police Officer for over 30 years (didn't tell them), I know the difference between road construction and building construction. They don't use nails to put down asphalt. This guy wanted to straight way charge me 45 dollars for tire repair, after I insisted that they cannot expect me to pay for something that more then likely happened in there shop, he kindly took my vehicle in the back and after a hour and a half came back and stated (kid you not), that it must have been a nail or something because it went straight through the tire and we cannot fix it. He then stated I could come back in several days after he ordered the tire and that I would still be responsible for the charge and service fees. I was hurt and floored. Not because of the money because I can take care of my possessions, I was hurt do to the cavalier, I don't care, smug disposition this man had. It was crystal clear that he was not about customer service or that his service department "COULD HAVE" possibly made a MISTAKE. In the end he did not show me a nail that was allegedly in my tire, I kindly left, called a tire shop, ordered a tire and scheduled a appointment to have my car taken care of. The moral of the story is they HAD a good customer who didn't mind paying for good SERVICE, I have many of family and friends who like and buy cars, but as long as I can help it they will NEVER buy a vehicle from AUTO NATION BUICK, GMC, AND CHEVY of laurel MD. Peace read more

Must Read!! Don't trues these people!! I purchased a Certified Used GMC Acadia for $28,000. There was problems from the start. However none of the frequent service check during the warranty period showed problems. After it expired, the right side axle broke!! I paid to get it repaired. Two weeks later I picked up my car and 30 minutes later my Axle fell out of the car while driving!!! They fixed it for FREE!! Then 4 months later my transmission died. They totally refused to help. This was supposed to be a Certified "like new car" I went back to my contract and trace all the records. The car had not 1 previous owner but 3!! The 1owner has a accident 2owner had electrical issues 3 owner Had A FIRE In The TRANSMISSION! The transmission was REBUILT! The First day AutoNation got the Car both the Sale D. Hodges and Service manager J. Knick signed off for the car to be Certified. David Coyne Derrick Kline too Despite signing off the car stayed in the service dept for 21 due due to a BROKEN Sway Bar and BROKEN Coil spring! NONE of those Major Issues were discussed. AutoNation stole 27,000 from Me!! I'm a Veteran, Woman and a Mother!! In the manual for Certified PreOwned Cars the car should have Not Been Certified due to the Accident, Misuse or Alteration. Unfortunately it would not have voided the sale. They are BIG TIME SCAMMERS!!! Do do Business in Laurel!!! Also see FRED FREDERICK AUTO BODY SCAM with Sam DeCaria too!!! read more

I've been bringing my Chevy Trailblazer to AutoNation/Fox Chevrolet for more than 9 years. So when they told me I needed a new transmission with my car dead on their lot, I did not hesitate to purchase a new car from them. I had a good experience with the sales rep when the Sales Manager, Jose Alvarado, promised me $1,000 for my trade-in. Minutes later, he reneged and said he would only give me $600. I would have walked away at that point if my disabled vehicle was not on their lot. Feeling like a hostage, I purchased the new car. When I received an email requesting feedback on my experience, I was totally honest. I received a follow-up email encouraging me to contact the General Manager to discuss it. I finally reached GM Cleo Malone, who was clueless about the email I received urging me to call him. I told him it had been sent by Dave Coyne. It turns out that was Mr. Malone's predecessor from 2 years ago! After confirming that the Sales Manager went back on his word, Mr. Malone would not return my repeated follow-up calls to him until I threatened to contact the Better Business Bureau. After years of service loyalty, then being lied to by the Sales Manager, the GM refused to make any accommodations whatsoever. Don't reward loyalty with treachery, Cleo. That's bad business on multiple levels. I'll never buy there again. read more

Poor communication. This concerns the Chevy division. I was a service member who was driving down to the area for 2 week summer annual training. I was told to use my own vehicle to get to Laureal MD from CT. I reached the area without incident or signs of car issues. On the first day of class, June 1, Saturday, my car warning system sent out engine overheating alerts. Other dash board warnings included engine power reduced, check thermostat, shutting down AC, etc. This happened at a point where the breakdown lane that was too narrow that I felt was safe to stop the vehicle an call AAA. I kept pushing to Capitol Technical Community College where it was a safe enough area to be picked up by AAA. On the way to Capital Technology Community College, my engine started to vibrate and slow down, so I stopped on the side of a secondary road in the dirt to wait for the engine to cool before starting again and reaching the community college. I called AAA, who sent a tower, and said they would drop it off at Autonation since it was a trusteed AAA garage and it was within the free 5 mile tow zone. The tower dropped me off at my duty location and took the car to Autonation. At the time I was housed in Clinton, MD, and had to rely on taxis and rides from fellow soldiers. I tried to call them that day, and they said they could not look at it until Monday. Approximately Monday I did read an e-mail, where they listed the diagnosis, and mentioned that they would levy two diagnostic charges for the overheating and the engine vibrating. I e-mailed back and said that only one diagnostic charge was necessary since the engine vibrating was linked to the overheating. I followed up with a phone call on Tuesday and reiterated the same point, and the person I spoke with agreed that the problems were overlapping and only one diagnostic charge was needed. I then came in for lunch break during training and inquired what was going on. I recall singing some piece of paper, thinking it was an approval to do repairs listed on the work statement sent to my e-mail. I also provided them the number of the last mechanic who worked on it in CT so they could reach him if they had questions (as requested) On Wednesday I was told that the job was done, and that through various warrantees the total costs were on $144.00 vs $750.00. At this point this is what I believed was wrong with the car. They explained that the problem was a possible leaking coolant tank or the last mechanic who worked on it forgot to refill the coolant reservoir after completing work related to installing a new fan. I came in tried paying for it with my government travel card, yet I discovered that auto-repairs were no authorized on government travel cards. I told them I would have to wait until Thursday for my civilian job check to pay for it. I paid Thursday, went out the vehicle with a fellow soldier, and started it. The vehicle gave me the same overheating warnings and behaviors that I experienced when I first brought it in. I was very pissed, and inquired what was going on. A different sales rep looked up my account and stated that I had apparently declined work. I NEVER declined work, and actually believed that everything was covered based on the conversation I had on Wednesday.The other sales rep stated that I would have to wait until the sales rep I first worked with came in tomorrow. Called again, got through to the original sales rep, who adamantly claimed that I declined work, while I insisted that this wasn't true. I no longer wanted to argue with this person, told him to just fix it. He stated that it would cost the original price minus the $144.00. I explained that I would then need to wait until next Thursday to pay for it again. I got a call next day claiming it was fixed. On June 9 we stopped to see if they did the work, not realizing it was closed. Car was left unlocked, so we could pop open the hood & confirmed their coolant tank work. Paid for It next Thurs, no further incident. Poor communications​, can give a little credit for coolant tank. Brian Ghilliotti read more

I am not happy or pleased with the service my husband and I have received. Our truck has had issues for a year now and accrued new damages, interior and exterior, from their "Body Shop". When we asked their Manager about fixing the damages they stated there is nothing they can do with no effort made. I purchased this truck BRAND NEW in 2017 and it is still under warranty. I even went as far to contact GMC's corporate office. They do NOT practice proper work ethics and no integrity with the customers when issues arise with the vehicles. read more

Very bad communication, customer service, and prices are very high. Took over 1 week to get 1 fuel injector replaced. My service advisor, Oscar Diaz, was terrible and did not communicate. I had to chase him down constantly for updates. Nothing was done when promised, and the repair was very high at $1500. They did not ask me to review them, so I suspect they cherry pick the reviews and only ask people who were happy. DO NOT USE THIS OPERATION. I would drive 100 miles out of my way NOT to use them. ONE and DONE. read more

Three years ago when I got my car it was the worlds most horrible experience. I cried and had anxiety attacks in the showroom and it took them three months to get everything right as the salesman messed everything up. Fast forward to today: Al, my new friend, was my salesperson and so patient as I feel like I looked at every truck and test drove half of them. He and I talked to each other about the state of the US and the world, we talked about religion, love, patience, family and caring for humanity. Mike the manager was the nicest guy, the kinda guy that always gets invited to every party and still hangs out with his college buddies. Just an awesome guy overall. Both worked so hard to get me into a new truck. If you are in the market for a vehicle, I can't recommend Auto Nation GMC enough. Seriously. Amazing experience. Hands down. Oh, and I bought a truck! read more

Went in for an oil change on June 25th with an appointment at 9. Checked in at 9:10 and didn't get out until 11:42 (it's on their paperwork). They wondered why I gave them a bad review and at their initiative invited me to call the general manager. I explained why I would never go back. When I talked to the service manager at the time of the appointment he barely looked up from his computer. No one cared. The GM said he would look into it and personally call me back. Well he never did and when I called to get him to find out what was going on, I left messages and then emailed. They may as well have been closed. I heard nothing. I am convinced they don't care and the idea that service is their specialty is a joke in my opinion. There are lots of options--including other dealers--for an oil change. But I would dread having this situation if there was really something wrong. read more

beware: i wish i could give zero stars. this service department is by far the worst one i have ever been to. they do not know what customer service is. they do not return phone calls or even call you to give you updates on the status of your vehicle, when you do call to inquire you get placed on hold for 30+ minutes. take your business elsewhere! overpriced and the tech had no idea how to fix my car. i will never be returning. read more

I purchased a Sierra Truck, but then returned it during the (3) day return period. I then purchased a different Sierra Truck, but also returned that Truck during the next (3) day return period. I then purchased a 3rd Sierra Truck, and kept that one. The Salesman along with the Finance Department were extremely cooperative and never made an issue out of my (2) returned vehicles. I highly recommend this Dealership for any new vehicle purchase. read more