I placed a $1,000 deposit with Acura of Laurel on June 30, 2025, for a two-year One Pay lease on an…read moreAcura ZDX, after they assured me the vehicle would be delivered between July 4-8. The lease terms were meant to match a deal my friend received. After following up multiple times, I was told on the morning of July 7 that the delivery had been delayed until July 15--with no VIN, allocation details, or any assurance it would actually arrive. When I asked about the delay, the response was vague and dismissive. I was told, "We can't do anything about it," and they even offered to refund my deposit mid-conversation without addressing my concerns. This entire interaction left me feeling like I was misled into placing a deposit so they could lock me out of the end-of-quarter and July 4th lease deals while pushing other inventory. I expected better communication and professionalism from an Acura dealership. Very disappointing experience.

I've been a loyal customer of this dealership's service department for nearly nine years (since…read moretheir Tischer days), and until recently, I've always felt confident bringing my vehicles here. Unfortunately, the quality of service has declined noticeably in the past year or so, which has been disappointing given my long history with their team. I understand that new vehicles can sometimes have issues early on, but it's been frustrating to repeatedly bring up problems just to be told nothing's wrong--only to later confirm that there is. Having to record these issues on my phone just to demonstrate that something isn't working as it should isn't on par with the level of service I've come to expect. To be fair, they did ultimately replace the starter on my new car after it started randomly leaving me stranded, but the process took several visits and a lot of back-and-forth before the issue was fully resolved. I've always accepted that servicing here costs more than at other shops, but it was discouraging to receive a quote nearly double what Honda charges for a comparable timing belt service and to be told to "go to Honda" when I asked them to first fix one of the many other warranty-covered issues --especially after multiple unsuccessful attempts to fix them. While my advisor has always been professional and respectful, I feel that when issues become complicated or require extra attention, there's a tendency to dismiss or defer rather than fully resolve them. I would prefer to get this all resolved through the dealership, and hopefully continue servicing here, but I'm not optimistic about it and would not recommend Acura of Laurel at this point.

I came here with my family, I don't know anything about cars... but Joshua walk me step by step and…read moreshow me the process. He explained everything and help me got the car we wanted, he is also gave me a great experience, very honest and the process is very smooth! 100% highly recommend!

Truly regret not checking the rating of the dealership because I wasted a commute to visit this…read morelocation. *The car reps were unenthusiastic and uninterested in selling a vehicle. *The car I test drove was filthy. I mean old beverage containers and dirty carpets and seats. Mind you the model I drove was a current year model 2026. *The inventory you see online isn't available in person. Most of the in stock vehicles are not available for sale at the dealership. This dealership missed out on a sale.

If you're looking for outstanding customer service and a smooth funding experience then look not…read morefurther! (Quick back story) we had spend hours the day prior (Saturday) at another dealership and received a low offer on our trade, we put a 4Runner on hold and decided to wait to look at a BZ with the intent to return Monday since that dealer is closed Sundays, which gave us time to get an appraisal. Sunday we decided to get a CarMax appraisal just to feel more prepared with numbers and saw Sheehy across the street and open. Now, back to Sheehy Toyota; Moe was outstanding, when hubs and I walked up, we expected the typical salesman intro, not with Moe, he was personable and fun right off the bat. We went in to test drive the BZ to get a feel for what an electric car was all about, we weren't disappointed. We also inquired about a better model 4Runner they had and gave that a test drive also. We decided to proceed with both! So, onto the dreaded negotiations part I think we all dislike, right? Well, with Moe it was refreshingly short and simple. Moe explained they work offers based off carmax so we pulled out our appraisal which was accepted without issue, Moe and his manager provided great incentives and ultimately got us to a place where we felt comfortable moving forward. I've purchased a lot of cars and this purchase stood out from the moment we walked onto the lot to the warm muffins offered to keep the hangry away. Every interaction was pleasant and without ever feeling pressured to add on products and the atmosphere was fun (as fun as a dealership can be) Hats off to Moe and everyone involved, we love our new vehicles!

To begin, read carefully what the employees should do for you. First, wrong vin number with wrong…read moreplates. This information belonged to another Toyota vehicle. Found this out days afterwards and then had to go back to fix and the person could not drive the car due to this error. Second, no registration or the sticker showing information, for the windshield. Son had to go to MVA to find out that Sheehy Toyota has these items. NEVER did Sheehy Toyota call to let us know and the waiting period is a day away. Again, they don't proofread. Check your VIN against the paperwork they give you!!! This could have been on purpose since the first issue was dealt with the manager and a free tank of gas for the distance. Just saying.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

Do not buy a car from CarMax Laurel…read more Last month, my husband and I purchased a 2025 VW Atlas Crossport from this location after paying to have it transferred from the Dulles, VA store. One of the biggest selling points was that, despite being used, the car looked nearly brand new. Two days after purchasing it, we took the vehicle to our local mechanic for a multipoint inspection. CarMax told us that although they inspect vehicles transferred from other locations, they are not obligated to share the inspection results or disclose any maintenance or repairs performed before the sale. They couldn't even confirm whether the car had received an oil change. Our mechanic identified a few maintenance items that should have been addressed before the vehicle was sold. We brought the car and the report back to CarMax, and they agreed to complete the repairs at no cost. A few days later, when we returned to pick up the vehicle, we immediately noticed multiple scratches that were not there when we purchased it. Some were several inches long and had gone through the clear coat. A service technician acknowledged the damage and suggested it was probably caused by the car wash they use, as if this was a common occurrence. We were told the scratches could be touched up and would no longer be noticeable. After yet another trip to the dealership, the scratches were still obvious. We spoke with the service manager and requested compensation for the damage that occurred while the car was in their possession. They offered to explore repainting the affected panels, but admitted that matching the color perfectly would be difficult and could potentially make the appearance worse. They refused to provide any financial reimbursement, stating that because the vehicle was already used, they could buy it back and resell it for the same price we paid. CarMax acknowledged that the damage occurred while the vehicle was in their care, yet they refused to compensate us for the diminished value of the vehicle or for the repeated inconvenience of multiple trips back to the dealership. The entire experience made it clear that once the sale is completed, customer satisfaction takes a back seat. Save yourself the frustration and buy from a dealership that values accountability and customer service--not just closing a transaction.

My 2019 Atlas needed service at 90,000 miles. Ourisman service advisor Vicki M assisted me with…read moreexplanations of the needed service in terms of priorities so that I could select the needed work to suit my budget and she did so w/o implying in any way that I was going "cheap" with recommended maintenance. In fact, she recommended the selection of work to be done in a way that saved me a nice amount off the original estimate. This is consistent with the good service I have experienced at Ourisman VW in Laurel. There has been patient, careful explanation of required service along with the friendly understanding that most of us customers are on a budget. I highly recommend the Ourisman VW service department. Ask for Vicki M. Dan M.

*UPDATE* Here we…read moreare almost two months, two temporary tags later and my Wife STILL has not received her hard tags! My Wife reached out to Savannah multiple times to inquire about the status of her tags and the communication has been dreadful! Had we known this process would have dragged out like this we would have NEVER purchased a vehicle from this slothful place! Do yourself a favor and avoid them at ALL COSTS!!!