Horrible service man. Couldn't even explain what my issue was without the guy in the lobby giving me bad attitude. I'll take my service somewhere else. read more

Hands down the best customer service! Midas in Mesa took care of the problem that created by Midas in Tempe without a complaint. Paid and replaced my brake (new pad & rotor) in Midas in Tempe, however the squeaky noise wouldn't go away and the Tempe location gave me all sort of excuses and hard time to not repair the brake. I was so frustrated until I called Midas in Mesa, they took me in immediately and fixed the problem right away without a question! Thank you read more

Midas - S Alma School Rd - Tires Near Me - Mesa, Arizona

I own a 2011 Chevy Malibu that's only been worked on here at Midas Alma School location. Anthony has been so helpful every step of the way with prioritizing repairs & explaining details to ensure everything's understood & it's put my mind at ease knowing I have a place I can trust with my vehicle. read more

this is literally the worst Midas I've ever been to, I dropped my vehicle off at 10am and was told to come back around 2, 2:30 I stroll in and the cars not done and was told give it til around 3. 2:55 comes and guess what? he tells me I need an appointmen! by far the suckiest place I ever dealt with and just straight up no communication bad business. treated unfairly and will never come back here again! read more

Midas - S Alma School Rd - Tires Near Me - Mesa, Arizona

I misread their estimate, and they charged me $1000 more than a dealer's quote for the same job.

I went in for an oil change, the guy at front was very helpful in explaining full synthetic an 50/50 the benefits for my vehicle. With the I got a full service inspection like no other place I've been before, love that they include photos notes in full detail of everything inspected. The guy was helpful not pushy me being a girl I didn't feel pressured or taken advantage the place also kept clean with a nice waiting area w drinks and snacks. Also got a great deal had a oil change coupon, best price around for full synthetic and inspection. ..an who doesn't love a good coupon here and there, especially in this of day an age ty Midas! Great bang for my buck! read more

Steve helped me from making an appointment all the way to handing me the keys to my car. Very helpful with tips on how to make my car lost longer. read more

The guys are friendly, honest, quick and affordable. Can't recommend them enough after being turned down multiple times and had wheels damaged at Firestone across the street read more

They argued about the oil we use in our well cared for 16 yo car. Once the hubby showed them in the manual that the oil we requested is safe, they relented. Next, they have a profit creating inspection they do on the vehicle. The don't change the oil until the end. Why does an oil change with an appointment take 1.5 hours? I'm just listening to the sales tactics they use on women and it's frightening how they make the problem sound much worse than it actually is. I will not be returning to this Midas. Midas the king may have turned everything to gold, but this Midas is nothing but lead. read more

Thank you Nate and Eric for taking care of my daughter's car today. She ran over a curb and the exhaust cover under the car was ripped off. They reinstalled it for nothing. My daughter is only in her early 20's and she was SO appreciative. read more

Excellent customer service and overall experience. I came in for an oil change and they offered an inspection and tire rotation free of charge. They also did not pressure me on any of their extra services and instead emailed me a detailed inspection report with pictures with their recommendations for me to look at on my own time. Will definitely be back for future oil changes as well as any future maintenance needs. read more

Anthony, the manager/supervisor, was UNBELIEVABLE! I came out to a flat tire across the street. I called Midas and went to see the prices vs. Firestone auto, in the time I had to decide Midas had cone over inspect and got me on the road again! if u need AMAZING service, talk to Anthony! read more

Midas - S Alma School Rd - Tires Near Me - Mesa, Arizona

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I love this place. Awesome service, very honest. I don't have to worry about Issues with my car.

I have been a Midas customer for 11+ years and 3+ vehicles (old, new and ex wife's Lol ) and previously had been a customer at the Broadway location and knew three names. Mike, Keith and Nathan. Mike retired years ago, Keith moved way to the west side( Broadway managers lied and said he retired and gave me bad service), and after tracking down Keith on FB, this is when I uncovered that the Broadway managers had lied to me along with giving me horrible service and overcharging me. He also told me that he had moved very far to a different location. However, the saving grace to this was he told me that Nathan was actually at the Alma School in Guadalupe location, which was actually closer to me than Broadway! I've been going to Nathan and Anthony for the past four months now, and feel like I have regained the level of service, quality and peace of mind that I had at the Broadway location! Nathan knows my vehicle very well, and the sentimental value that it holds for me along with how much work I have put into it. Because I put so much work into upgrading this vehicle with aftermarket changes, and overcoming obstacles that the vehicle will throw at me, I feel comfortable with taking my vehicle to Midas , even though I have hefty performance and customization upgrades that I have done to the vehicle. Nathan and his team are efficient, friendly, and only provide you with the services that they feel that you need and give you options and timelines if necessary. They don't sugarcoat things and will tell you that it's some thing that your vehicle is in dire need of, or if it can wait for a week or so. I also love how they take photos of the issue so you can see the problem for yourself after the vehicle inspection has been completed. I am by no means ignorant when it comes to car, maintenance and general knowledge, and I love that they take the time to explain why things are the way they are, or what could have potentially caused it. I wouldn't recommend any other location to go to if you're seeking a good reliable Mechanic shop to take your vehicle into without getting gouged! My faith in the brand has been restored by Nathan and his team, and will continue to bring my vehicle and refer them to friends and family as I have in the past. Five stars! (I would do 10 if I could.) read more

I'm just a guy that delivers car parts for a living. I don't have a big budget and I needed to get my back brakes done Anthony and his crew. There at Midas muffler are amazing. They did a great job on my car were very patient with me when I would ask questions I feel very safe and comfortable driving my car now I would highly recommend these guys to any of my friends for car service. read more

I've been a customer at the Alma School and Guadalupe Roads location for a few repairs. My JEEP would not start today so I called and spoke with Nathan and he said they would be able to look at it for me today. It was almost 11:00 when I called and I had to have it towed. I also had to have my JEEP back so I could get to work tomorrow. Nathan called me only after having the JEEP for an hour and said I could come pick it up. The problem was solved and I appreciate them taking me in without an appointment and getting the job done so quickly. I also want to say thank you to I believe his name is Anthony. Always polite and patient. Nathan and Anthony are great at customer service. Thank you---Jean Durand read more

After posting my first review I was contacted by Anthony I guess he's the manager there and he agreed to do extra repairs that were needed after their initial so-called work they did on the my van. They replaced the cooling fans under the hood and had to replace my windshield wiper motor which both items were working before Midas did their repairs. After the repairs I was asked three to four different times to update my review I guess because the owner didn't like what I posted I started to but now I have this issue.. After going to a Ford dealership to get brake work done because I'm done with dealing with Midas they noticed that I have oil and transmission leaks in five different places under the bottom of van. Those leaks obviously wasn't present before because Midas never mention it to me so all I'm trying to do now is get a printout with the part numbers since they said that they use Ford OEM parts. I'm being told that they aren't allowed to give out that information so I have no way to know if they are Ford parts or if they have warranty as the Ford dealership are requesting the part numbers just in case any of them are faulty they can replace them. I was also told by two different Ford technicians and another independent mechanic that I was way overcharged for parts and labor even if the parts are Ford factory OEM parts. Just all around horrible work and customer service at this place. Just reached out to the owner hopefully they will give me a call back and help get this issue resolved. read more

I scheduled an oil change for my friend since she isn't as tech-savvy. She takes the car up there and they refused to give her any information about the necessary repairs claiming it wasn't her car, it's in her name. They stated that I had denied the recommended services, I wasn't even there. How can I deny any services before I know what else needed to be done? What type of sense does that make? I do not recommend read more

This is bad but I have to say something about this due to the severity of the situation. I had accidentally recently gave this place a 4/5 Yelp review since they did a good job with my sisters and my cars' oil change. They had coupons and saved me some money and it was good despite the very long over 1.5hr wait time. They do try to give you a full diagnostic of what's wrong with your car which is fine. The big issue though that I have with them was just tonight I needed to get something from my Lexus and went to the passenger side and oh my goodness found that my gun which I have always locked up in the glove compartment was on the floor of my car. I was soooo shocked and couldn't understand how this could have happened. The only people that would have had recent acccess and could have done this was Midas since I gave them my car key for the oil change a few days ago. Luckily my son sits in the back or else it could be a lot worst. Can't understand how this could have happened but I never took my legal gun out of my glove compartment so the only ones that could have done this and did this were the Midas people that had serviced my car about 2 days ago.... I thought Nathan was nice but now after finding my gun taken and left outside of my locked glove compartment I don't know who's really "nice" and who's not anymore. I will NEVER go back to this place ever again! It's shit hellhole in disguise so run and don't ever come here. Save yourself! read more

2 months with no car since I went in for basic maintenance. Been working 7 days a week to save for a new engine. Cut all my expenses and had to postpone a trip to see my kid in college. No problems until the fluid exchange at Midas. Finally saved enough for a new engine at the dealership. Should only be a few more weeks without a car. Burn in hell Nathan read more

Nate and Tony were professional, friendly concise and knowlegeable. They perfomed a monsoon special (inspection, tire rotation, oil change, engine airfilter and wiper blades replaced) upon the inspection they emailed photographs and detailed inspection feedback. They verified my brakes were in serious need of replacement (I was aware that my brake pads needed replacing) I had them do the brake job, front and rear, they used ceramic pads and turned the roters. My car is smooth, quiet and stops on a dime, I will be bringing my vehicle here for regular and unscheduled services. + All performed service and repairs are gauranteed at all Midas shops, nice! Keep up the good work. read more

We have an older vehicle and took it in to get the brakes checked. We got a same day appointment, and they were able to diagnose the problem and get it repaired the same day. They even stayed 30 mins past closing to get it finished! Anthony, the assistant manager, was super helpful. While I was waiting for my vehicle I heard him interacting with several customers and he was always friendly and efficient. I'll bet they get a lot of repeat customers. read more

Anthony was very helpful, I purchased a car from a private seller & started having problem's less than 30 after purchase. They were able to identify the problem & repair quickly. The entire team at this location was very helpful! read more

I do not typically give out one-star reviews. I took my car to THIS Midas because it was closer to my job at the time. I asked them to call me as soon as my car was done with an oil change so that I may pick it up. When I picked it up around 4:30, The front desk woman said that it had been ready since 11 am. on top of that she handed me my receipt and said all of these repairs can wait till the next oil change and I was good to go. WRONG! Not even a month later 3 lights lit up my dashboard. If I didn't take it to my regular Midas right away, I could have destroyed my transmission and steering column as well as a few other things in my engine. Mind you, I know nothing about cars unless my mechanic explains it to me. Mesa Midas just said "you're good" and sent me off to have these issues, I should have been warned like you have some time but not much time.... My regular Midas was not only able to explain the issues to be but helped me save money by saying this, this and this needs to happen today, that that and that can be done next month. Just to give some perspective. I paid about 2100 bucks in repairs for the things Mesa Midas found in my last oil change, they should have stressed that it was needed asap. I am disappointed that they did not because imagine driving home one weekday at 8 pm and your car shakes and drive 30mph and slower and you almost get stuck going through an intersection. My experience was not the best, but it is an easy fix, make you attempt to educate the customer, we don't know what you know most of the time and the receipt we get is all gibberish, educate us, please. read more

I've been a Midas customer for a little over a year now and I gotta say, they know how to take care of their customers. The service writer tells me exactly what's going on with my car, I don't have to worry about the quality of care when I drop my car off and the prices match the competitors. I would recommend Midas to my friends and family! Plus they helped me out with financing so I was able to pay for their good work! read more

Always been scared to go to a mechanic cause i know they try and Nickel and Dime you. Not here!! They straight up told me what i didn't need fixed even tho the system recommended it based off of mileage. stayed an hour after hours just to get a part they didn't have in stock so i could get my car tonight. Nathan and Anthony were cool asf too. They both chopped it up with me and explained everything in a way i could understand. I don't feel ripped off in the slightest and feel confident in this midas. Nathan apologized for not being able to find the brake pad in time but it didn't matter to me. All around a great place to come! Would 10/10 recommend. read more

I got my oil changed and my tires replaced this week. Nate took care of all my car needs, and made sure to give me a great price. He is on top of all things in the shop and makes sure you get in and out in a timely manner! After bad experiences everywhere else I've gone, I will make Midas my new car care home. Thanks Nate! read more

I can only say that because the owner (Carlos) I would be glad to return for service to this location. Unfortunately, I would only return if Carlos was smart enough to terminate D'Angelo the most rudest staff Member on the team here at the Midas location I never been treated so disrespectfully in a place of business where you are supposed to maintain your professionalism no matter what the fuck your background may have been. D'Angelo should be fired(.) I may consider taking this complaint to the Better Business Bureau Of Arizona. At a Time when our state is still under a declaration of emergency it is imperative that shops services and businesses take in consideration the appointments that they make so that people are not standing around in the vicinity of those who may or may not be sick with this said it is an unacceptable excuse to tell me that I was Mistreated because your staff member had a hard life. Although the owner did respectfully speak to me and acknowledge the wrong in the situation I will find it very hard to recommend this place again as long as D'Angelo is working at the front desk answering the phone(.) Moreover, the fact that he was unable to admit his wrong his self and Apologize which appears to have also lead to another customer walking out of the store shows how far he has changed how far he has really come what you told me flat out point blank was bullshit(.) I know when people are trying to change what he demonstrated was unprofessional and disrespectful. D'Angelo should be FIRED(.) Interesting enough Carlos you stated to me while inside of my vehicle test driving my car that you hate to leave on Saturdays because everything falls apart then you have no business having D'Angelo as a manager there please reevaluate your business structure per your "own" statement. Unfortunately, ignorance is not bliss so if you know this person cannot run your shop when you are not there fire his ASS!(.) Finally, in addition to speaking to the owner (Carlos) and him acknowledging my appointment is something that D'Angelo the (manger as he stated to me) should have been able to do without all the disrespect, the continued combativeness, and unprofessionalism that I was given on June 20, 2020. read more

Friendly staff and quick service. Only issue is that they must've broken some of the tabs that hold in the hub caps when they replaced my tires as I've lost 2 hub gaps since getting my tires replaced about a month ago. read more

Words can't describe the craziness I've been through on Saturday April 25, 2020. Went to Big O Tires off of Alma school and southern to try and get my car fixed. Issue that I had was that my car overheated after purchasing it from a private seller. So I paid $135(+Tax)for a full diagnosis. The Guy there told me if I want my car to run 100% I would need to fix the overheating issue which was new water pumps, reservoir tank, and thermostat. But NOT the radiation because it looks "FINE". Then replace your whole A/C system. Which everything will come out to $3,500. In my head I'm like "WTH?!?" I don't have that kind of money!!! So I decided to call Midas off Alma school and spoke with D'Angelo and I cut to the chase and told him what I needed done on my vehicle. He was SUPER HELPFUL, Friendly, Understanding, Straight Forward, and Respectful. And he cut to the chase, NO BS, NO SCAMS, NO UP SELLING on parts that are not needed. He really helped me out! He gave me a better deal than the other shop did and my car was fixed on the same day. I appreciate his time in helping me out and would like to thank Carlos and the mechanic Jose for getting the job done. Next thing on my to do list is getting the A/C system repaired and running. I WILL BE COMING HERE FROM NOW ON TO GET MY CAR FIXED! read more

Its hard to find a shop where the people who are working on your car are actually mechanics rather than technicians and care about doing the job right. The people working here love what they do and you can feel and see that after speaking with them. Carlos and DeAngelo care about doing the job right the first time around. When my bf and I brought our 86 f350 with our 83 Lance camper on it we were in the middle of not having our truck for three weeks. Sometimes traveling in a camper can be hard when your having car issues. luckily as well as being professional and knowledgeable they were also hospitable and made our visit as comfortable as possible. The project took a day longer than anticipated but sometimes doing things the correct way take a bit longer and is more cost effective in the longer run. If you care about having mechanics who love what they do and enjoy doing things the correct way, this is your spot. read more

My mom who's a little old lady took her car there for some maintenance yesterday, and the guy at the front desk (his name was John), was super rude and condescending and even lied about the coupon that she was holding in her hand. Maybe John was just having a bad day, but she was the only one in the lobby and he made her wait after she asked him if her car was done. The mechanic saw her standing there waiting, and he was the one that eventually came out and told her the car was ready. She's never going there again and I recommended her to my guys at Greulichs. read more

Seriously this shop is the best!! Carlos saved me! He figured out my car when 3 other "mechanics" totally missed what was wrong. Go see Carlos he will take good care of you!! read more

We decided to give Midas another chance after a shady bait and switch experience I had at a location in another state many years ago. Now regretting the decision as they wasted my husbands time. My husband called yesterday asking if they could fit him in for an oil change with free tire rotation using an advertised promotion. He was told they were booked solid but could schedule him for today so he booked an appointment for 1 pm. He arrived a bit earlier than the scheduled appointment time, only to be told they did not have him in their system for an appointment and he would have to wait. He waited 40 minutes before they brought our vehicle in to begin servicing it. Within a few minutes they called him in to say they would not perform any service on our vehicle because the oil pan was rusty. He asked what options he had and was told that he would need to leave our vehicle with them for a few days at least so they could replace the oil pan before they could proceed with the oil change and tire rotation. Of course he refused. It is not uncommon for a vehicle from the northeast to have undercarriage rust, due to the heavy salt on roads during the winters. Do not waste your time with Midas as they have proven again that their special offers are just a baiting tactic to upsell expensive services to those not wise enough to walk away. Deplorable tactics in our opinion. read more

The staff were all professional and addressed my concerns about my car. Even though it was a busy weekend being short staffed, they communicate with the customers of the extra wait by letting them know where they're at in the work process. I would come back again to support this business. read more

I have never had any issues at this Midas location! The owner D'Angelo was really sweet and helpful and never made me feel like I was being pressured into additional services. I will definitely be returning! read more

I called in early this morning and they told me to go in right away Angelo took care of me we talked about my concerns and things that needed to be done with my car. He explained everything, He was so caring. I love the fact that he was not trying to sell me something I didn't need. He went straight to the point. Angelo did his best do you have to lower the cost as much as he could so I wouldn't have to spend more money in the future. Awesome customer service. I will definitely come back to this place and I recommended 100%. read more

Updating my review because the manager did give me a call and tried to make it right. I appreciate that they cared about my frustration.

Midas is not what it used to be. Went into this one expecting to work with professional experts to have my loud rusted out exhaust system replaced. During the in-shop consultation I requested that it be updated to that of a modern-day truck. The new exhaust system did not follow the same route of that it replaced as expected. It was hanging significantly lower than my original, had many welds used to accomplish bends, and was much louder than my original. Turns out Midas is unable to bend exhaust pipes like other professional exhaust shops and simply was unable to meet my service request, refused to compensate me, and actually charged me $100 more than my original work order. Furthermore, they refused to release the vehicle until I paid an unbelievable $1,200. This is an unethical owner operator franchise shop giving you limited recourse. Beware. read more

I've been bringing my vehicles here for the 3 years from oil changes to major repairs and in my opinion you can't get better service or prices anywhere else. My favorite part about Midas is that they will allow to see you vehicle in the shop and see what is physically wrong with it. The prices are fair, mechanics are very professional, and the management is spot on when it comes to customer service and quality of work. I don't have to shop around for the best price or service because I know I can trust Midas to take care of me. read more