Made an online appointment at Midas on Beretania for February 3rd at 11:30am, noting the oil change price discount on the website. Showed up at 11:30am and was told by the receptionist that she saw my online appointment but forgot to notify me that they couldn't fit me in because they were too busy. We agreed to reschedule the appointment for 10:30am on February 8th. Showed up on the 8th at 10:30am to be told that their system shows my appointment was for 7:30am, and that if they were to fit me in there would be a longer than normal wait until the work was completed. I agreed and was then given an invoice for $119.99 for the oil change. I mentioned the price discount of $84.99 on the website and she said while they would not honor that rate they would take $10 off and charge me $109.99. At this point i was fed up with their level of service and business practices, so I left. I'll take my business elsewhere. read more

Great people and very honest my go to place everything I need oil change went to see if they were available the nice mechanic said to come in early the next day, I was so surprised that this customer service still exists we all know how covid ruined everything but this particular midas wS was one of the best I've been too read more

I usually come here for my safety checks and oil changes because they are fast and responsive when I make an inquiry online. The staff here do a good job and don't try to make things up. They are very straight to the point and Friendly! Leah at the front desk is always kind and helpfu when I call in and in person! I had a situation where I had an appointment last month but I needed to cancel and reschedule for todays date. The person who took my call wasn't the usual and I came in and my appointment was missing for today but they accommodated me anyways and I appreciated that because I know how busy it gets! I was out pretty fast too! read more

Went with my Fiance to get her an oil change. She made an appointment. Even with the appointment It has been 1 1/2 hours and they haven't even started on her car. Better off going to Jiffy Lube right down the road. It may be $10 more but atleast you'll be in and out in an hour with better service too. read more

I got luck, Midas is by my House one block and the people in there are awesome. they did great job taking care of some electric parts in my car..The Gentleman in the Desk (I am not sure about his name...Robert?? and the Mechanic Mr Lorenzo is an excellent guy...They are very kind and Professionals.....I recommend! Midas...my kind of Auto Repair.. read more

I would give no stars if had I had the option. Made an appointment for 7:30am since the guy who I made the appointment with said they open at 7am. Made the appointment for a diagnostic test since my check engine light came on. Got there at 7:30am and everything was closed. Supposed to be open at 7am. Waited a little while and no one showed up. Couple other people stopped by also, but drove away since door was closed. Thanks Midas for wasting my time. How are you gonna run a business if you dont open on time? FAIL!!! read more

The manager of this location is very patient even when her customers are rude. Thats all I have to say but yelp wants more words. The gekko war is real! read more

Outstanding attention to detail. We used to take our fleet vehicles to the other guys but found the ease of usage, competitive pricing and fast and friendly service a huge advantage. We now rely on Midas and their team (Adam, Tim and the rest of the crew) for all of our vehicle needs and I don't hesitate to take my own vehicles to them as well. Always on point...... Mahalo Midas! read more

AVOID! They will take advantage of you, rip you off and act like your friend while doing it. The gig works like this, they'll give you a low quote. Raise the price once you drop off the car and have left the property (encourages you to accept), then increase the price even more when you go to pick it up. A quote of $1,200 becomes over $3,000 at vehicle pick up. Behavior like this is the definition of unethical auto mechanics. Then they don't even acknowledge coupons from their own website. Save yourself the trouble, go somewhere else. If you have an appointment, cancel and go get a 2nd opinion elsewhere. read more

I am really disappointed. Total cliche of taking advantage of the customer and up selling something that they did not need. I had a nail in my tire took it to Midas to get it patched. After about 20 minutes the girl came back and said that a patch wouldn't work and that I needed a brand new tire. I had my boyfriend put the spare on and he said that I would just need a patch. Somehow my estimated $36 quote turned into a $173 quote. I asked them specifically for a patch the girl said it was too close to the edge and that it wouldn't be safe. On the higher quote it says that I declined the patch work. I wouldn't recommend this shop to anyone. read more

I'm extremely mad so I'm just gonna make like 50 accounts so I can give them 50 1-star reviews because that's how badly they pissed me off. I'm not even gonna say what they did wrong cuz it would be a waste of my time to explain all the bullshit I had to put up with. I hope this place goes outta business read more

If I could give 10 stars, I would! I was out of town for almost a month and and came home to a tire pressure warning indicator on my display. I admit that my husband has been handling my car care for years, so I couldn't find the tire pressure gauge and didn't know offhand if gas stations even have air pumps nowadays. I was driving by Midas and remembered how quickly they did my safety check years ago. I turned in, walked in the office and explained about my tire pressure warning. The person immediately jumped up and asked if that was my car right outside. Told him it was and that I thought it might be the front right tire that was low. He said no problem and that he was planning to check all the tires! It is so nice to see service that cares and doesn't try get by with just doing the minimum. He was fast, knowledgeable and friendly! I was in and out of there in no time!!! read more

Shopped around for oil change prices, called this place to get a quote which seemed somewhat reasonable, but not great. Made an appointment and when I got there I realized they were going to charge me $30+ more than their quote. Apparently over the phone they conveniently forgot to mention the fees that they charge. Didn't want to waste time going somewhere else so I ended up giving them my business but it will be for the last time. Felt very deceived. It ended up costing me more to get an oil change here than my dealership. Would skip this place and go somewhere else. read more

These guys were cool enough to repair my tire last minute on Friday before they close. They were kind, quick, and affordable. I appreciate it! read more

Update: the other guy is Tim! Took my car in to get checked out due to extreme shaking/vibration. I had walked in and was hoping to get in, the tall guy at the desk was so nice & was able to squeeze me in to drop my car off and come back. 1hr passes by & I get a call already, Fred had checked on my car and explained to me over the phone what the problem was (not fixable for my piece of crap car). He spent his time being patient with me and explaining detail by detail. I come in to pick my car up and was greeted by Fred, he started to talk to me more about my car, gave me some ideas on what I could/should do. He probably spent about 1 hour explaining to me all over again. I gotta say, he is the BEST OF THE BEST! Super kind guy, so willing to help, most importantly he's HONEST!!!! No beating around the bush, not tryna get money out of you, seems like he truly cares for others. Somebody give this guy a promotion, and a iced water because it's so hot! I will be back. Oh! And the guy who helped me at the front desk was so kind as well! Because the girl who just sits in her chair every time I come doesn't seem helpful. read more

Went to Midas Dillingham to get maintenance service and safety check. Walked out of there after 2.5 hours and a charge of over $800. Didn't rotate my tires as my back tires needed to be replaced. I said I was going to Costco right after but they did wheel alignment that I did not request at $140. Also replaced my left front half shaft which cost was exorbitant amount. Also said my front and back strut needed to be replaced and I held off on that. I had another mechanic check it and he said it was okay and didn't need to be replaced. I am going to file another report at Midas Corporate office. I am an elderly female and there was another elderly lady that they were conning to get more work done on her car too. You have some very dishonest workers trying to make an impression on higher-ups at the expense of elderly women. NOT GOOD!!! I will not go back there fo$r any service and telling all my friends and on social media of this location and their scamming techniques. Something needs to be done!!! read more

Brought my car in for a brake light replacement and the guys were very helpful and fast. I was out of there in 10 minutes!

Fast friendly service! I took my daughters car for safety check and they had me in and out in less than 30 min. They took care of everything and assisted me getting a doc from my insurance company. While I was waiting I observed them helping many other customers and they treated them all with quality service! Great job! read more

The customer service was great. I did have to wait 45 minutes after my appointment time. Timeliness is my only complaint other then that it was good. read more

My tire pressure light went on and while I could have tried to put my own air in I saw Midas and decided to stop there instead. They were busy when I came up, and I waited for the receptionist to be available. I told her the situation and she told me to pull my car up and she would have the guy look at it. The mechanic was very friendly and checked and filled all four tires and sent me on my way with no charge! In and out in less then 10! Thank you Midas! I will be back! read more

I made an appointment 2 days before and were very accommodating. I had my oil changed. Great service, quick and easy process. It only took about an hour. This location on Beretania Street is good because I was able to walk around in the area to occupy my time. Thanks! read more

took my truck in for an oil change. technician could hardly even drive stick and broke my push start. didn't admit he broke my push start, just let me go back to my truck and discover it smashed all the way into the dashboard. unprofessional and embarrassing read more

Always a pleasure. I admit, I panicked one night whil I was driving home from work by myself, at night, and my tire went flat and my tire jet was not where it was supposed to go. I emptied out my entire trunk, looked through my glove box and side doors, but Might have already started to freak out and assume someone forgot I give it back. I was my myself, tired, and frustrated. Once my husband came, ready to call a tow truck, he found it my center console. Thank god I realized I should have waited (& rule #1- panicking helps nothing- don't panic) but my frustration got the best of me. My center console does not shut right and I never put important anything in there, I assumed he asked and then saw me remove tire from where it was designated to be! Waa. I feel guilty, but I did really like this place. So, here we are again friend. Thank you Midas for being on the ball and caring about what I had to say. I'll forever be a customer, should this location CONTINUE to please :) My fault again, Sincerely, Mrs. Always the last place you look read more

Midas - Courtesy coffee (along with water.) Not quite a kurrig, but probably the best coffee producer of its kind bAck in the 70s (?) - Auto Repair Near Me - Honolulu, Hawaii

Asked for and received an estimate of services. The people are very professional and also very nice. The repairs were completed on time and on estimate. Very happy with the service, and highly recommend this shop! Honolulu Midas on South Beretania Street read more

They continue to go out of their way to right one of their employees wrong. They can't control everyone but they def can control how they react and they def won back a customer read more

Soon after my original post I received a call from the Manager Pat. I have to admit, she has always been VERY nice. I called her back today and she offered to refund the cost of the brake pads. That was a very reasonable gesture and I truly appreciate it. Mahalo Pat ...... You made my day! read more

We usually change the oil in our cars ourselves but since our truck is lifted and has off-road wheels that needed to be rotated we had to look for a place that could accommodate the height of the truck and rotate all the wheels. Midas was professional and straightforward. If you don't want to wait around at their office there are plenty of little restaurants/shops along the street you can walk to in order to pass the time. It took about 1 1/2 hrs for the oil change and tire rotation, which I didn't think was too long of a wait. After making sure with the front that the lug was put back before we left and being told it was, we received a call the following the day that in fact it wasn't. So we had to drive back down there the next day to pick it up. They were apologetic and honest about it so we weren't too irritated. Would return to have our truck's tires rotated again in the future. read more

Awesome customer service, in and out in 30 minutes flat. Thank you very much for your customer service and always professional staff.

They were right on time for my appointment and got my oil change, tire rotation and state safety check really quickly. Staff was really friendly and helpful. All all at a very good value if you buy and pay in advance. read more

In the past, I've been able to use auto shops' portable diagnostic code reader to tell me the code whenever my engine light comes on. This code has helped me in the past to tell me how serious a problem is or if it's simple- like when air was getting in through my gas tank from my gas cover once. So when my engine light came on a week ago I went to Midas to get the code read. This however is no longer a free service at some places!!! Midas was unable to help me unless I paid upwards of $75 to get the full diagnosis of my car's issue. I explained to them that I did not want to get it checked out at all and I simply only need the code, without any explanations to go along with it. They said they do not do this. To me this is just an obvious ploy to make money off your customers so I would not trust my car there for any work. It is important to note that another Midas on Waialae Ave. gave me the code for my car and also even mentioned what it most likely is and a ballpark figure for how much it would cost to fix there. And the code reading and his advice didn't cost me a penny! read more

Came here for an oil change; service was on time and quick. But the 5 stars come from a miscommunication in oil and prices. The ladies at the counter and mechanic were great at rectifying the situation; making sure my Jeep got the correct oil without up charging me from the original agreement. I'll definitely come back. read more

Literally the worst customer service here. The lady at the front is extremely rude. The staff seems like they have no clue what they are doing either. I made an appt for an oil change and had to wait 3 HOURS I walked to the store and came back and sat for a whole hour thinking it should be done by now. Apparently whoever was working on my car made a mistake and didn't put something back on for the oil change ( I wish I remember exactly what it was but I don't) and that took them a lot longer. My vehicle seemed worse when I left. They gave me a 10$ discount for the Inconvenience even though I was using a coupon already so I basically wasn't getting any "deal" here because I already had it discounted prior to this, it was the same Price with the coupon I gave already, but they tried to make it seem like I forgot. I don't know. I only go here because I live up the street so it's easy to drop the car off if I needed. read more

Went to Midas at the end of March 2015 to get a oil change and a safety check. Had an horrible experience there, and the Store Manager contacted me about the problem I had. She then said she will send me a free oil change in the mail. She also said it might not be in the mail right away and may be a week or so since whoever sends it out takes awhile. Well it's now the end of May 2015 and I haven't received anything yet. If I ever do get the free oil change from Midas, I will definitely not go to the Midas on Beretania!!! Your word ain't good unless you stuck to what you promise. read more

Do not come here!! I would come in for oil changes and everything was okay. Once I had a real problem with my car (transmission) they gave me the runaround and started to propose all these solutions that were not directly related to the problem that I had. There were also issues with them performing maintenance on my car without my permission...i.e. spending my money without me asking. Sorry folks, go somewhere else. read more

BEWARE! Cupons printed directly off their website with this locations address will not be honored. Go to Good Year..... not only are they cheaper, but they honor all coupons without hesitation & offer you one if you don't have it! read more

Midas - Auto Repair Near Me - Honolulu, Hawaii

Just went in today. They now have a new manager for all of Hawaii? So, this new manager now implemented a new rule that customers cannot bring in their own oil and filter for an oil change. If you want to bring in high-end oil (like Royal Purple) you cannot bring that in. You have to buy their oil.... at a reasonable price of $80+ bucks (for a complete oil change) vs. the $35 I used to pay when I brought in my own stuff. Midas... I went to you for 6 years and now I'm going some where else. What a disappointment to try and make an extra buck. read more

ONLINE COUPONS! :D Nope, I am not shame to say that I definitely look for coupons before I buy things or get a service performed. And whatdyaknow--Midas offers web specials on their website. I got about 33% off on my service. Awesome! Midas Beratania gets 5 stars from be because honestly, they did nothing wrong. Everything was so easy! - I called ahead to make an appointment. Saturday at 7AM--No problem. Receptionist was super friendly. - Dropped car off on time. One of the shop guys filled in for receptionist and he was just as nice. - OMG my car was finished in about an hour. ONE HOUR. Not two, not even CLOSE to three. ONE HOUR. Exactly what they promised. (At another/popular auto repair shop, I've waited upwards of 3 hours for similar services, when they promised me an hour...not cool!) In addition to the service performed, they do a courtesy check of your car. They wrote down on the paper what I'll probably have to have changed in the future but no one pressured me into additional repairs. I really liked coming to this Midas--my car got serviced super quick! In addition to my coupon and the friendly staff, I'd definitely schedule another early appointment the next time I need car service. The only thing not so wonderful is that their waiting room is kind of dirty. I had BF pick me up instead. (Or, you could walk over to Safeway's Starbucks or Petco. Your legs are made for walking!) read more

I had no problems setting up an appointment for an oil change. The clerk at the desk was courteous, I chose the earliest time (@ 7am) when they opened. I got there and on this particular day there was a fatality on h1 so all the technicians minus one was severely late due to traffic. The only mechanic there, Wes, assured me whether the remaining associates showed up or not my car would be serviced that day. I notified him that I was hearing a noise in my car that sounded like a loose belt. Within 1 hour he called me, notified me they only need to tighten the belt. It was fairly priced, and the staff was awesome! Thanks! read more

Took my auto here bc of the $20 special oil change and tire rotation of course I was ready for the up sell. First thing they told me my truck takes an extra quart $3 of oil which is news to me since I normally change my own oil. Well ok since I really came to rotate tires. After an hour they change my oil and tell me they can't rotate my tires bc there's cracks in the sidewalls but there are plenty tread left and I did pass inspection a week before. They have an estimate already for me for two new tires and changing valve gaskets! I tip the mechanic $20 so he rotated my tires so my tires will wear out the same time , probably in 8 years, end of story. read more

I've read the other reviews and my experiences have been very different. I generally take my cars in at 7:00AM for an oil change on a Saturday without an appointment and get a call back in a few hours that it is done. I received their inspection sheet with recommendations on additional service. No heavy sales pitch. Servco told me that I couldn't have a Saturday appointment for 4 weeks so I took my Corolla in to have the front pads and rotors changed. I was able to pick my car up 2 1/2 hours later. Brakes were fine and no more vibration. The people at the counter were courteous and free coffee was fine. Trouble free transaction. That is what I'm looking for. read more