I recently had a terrible experience with Midas. The staff lied to me and tried to use fear tactics to pressure me into buying services I didn't need. Specifically, they told me that I needed new brakes and used scare tactics to try and convince me that my car was unsafe to drive without them. I know that brakes were actually in perfectly good condition and didn't need to be replaced at all because they had just been replaced several months prior. I felt like I had been taken advantage of and was extremely disappointed with the level of service I received from Midas. It's clear that this business is more interested in making a quick profit than providing honest and ethical service to their customers. I would strongly caution anyone against using their services and recommend finding a more trustworthy and reliable service provider. Not to mention, Steve made sure to yell to everyone in the building that my car was "dangerous" and to "watch out for me on the road". Extremely embarrassing. I don't plan to do business with them in the future. They also are giving deals in exchange for Yelp Reviews. Don't be fooled! read more

I've gotten a Groupon from a full synthetic oil change at this branch. When I arrived, the manager said he would be able to accept the Groupon because my car needs 5W-40 and that's not covered. I said I would like 5W-30 because I'm not driving my car on a race track and don't need high performance oil, which is absurd. He outright refuted stating I would need to pay like $130 for an oil change without the Groupon. My car doesn't need that oil, even in the owners manual my car requires 5W-30. The manager was a shady scammer who's unprofessional, absolutely an incompetent quack. Take your business elsewhere these guys operate on shady business malpractice. read more

Worst service. They scheduled me the next day for 2:30pm I got there they changed the hours on me Bc they were busy, the guy upfront is a liar. Then told me my appointment is at 4pm but he doesn't know if he can take me. My day is ruined they are extremely unprofessional and rude read more

Great service! 16 minutes in and out oil change. Respectful and courteous. They run several good sales. Will come again.

This location is great. The staff is very friendly and knowledgeable . The guy at the front that helped me when I got there on 7/20/2024 is great. I will be back. Thanks for your hard work and professionalism. read more

Steve was great , great customer service skills , jokes & answered any questions I had came in for a lil change with my Groupon no problems.

Terrible customer service. While I was WORKING on my computer, I question why am I being charged and implied that they didn't even check my breaks. The front desk receptionist STEVE made a comment and said "While you were PLAYING on your computer". Im a graphic and web designer, my work is not play. Please shop else where this place over charge for their services. Do not settle for less. I got my breaks change and their still terrible. ZERO stars if I could. read more

This is absolutely, sadly, the worst Midas you will go to. I got brakes/rotors done about a year ago. I wasn't given the warranty last time, which is supposed to be given to any brake service but was applicable after paying for brand new brakes this time?! I wanted to go in to get them checked, done and an oil change. They told me it's be about 600.... btw, I brought my car in at 930 (FIRST CUSTOMER), they told me they barely finished the oil change at 1245. But called back to tell them not to continue to my brakes next because I had work at 1:30... but were half way done w/ my brakes 5 minutes later?!? They're a bunch of liars and manipulators, especially to women. Even if they claim otherwise. It's so sad, perfect spot in green valley by stingy people. The man in the front will tell you anything he thinks you wanna hear. read more

This place will claim "discounts/price match" but instead will cheap you out on service. They used the wrong oil on our car claiming they are out of our car's "specific oil." I've never heard of an oil change place out of oil especially 5W-30, one of the most common. Save yourself a visit, go somewhere else. read more

Steve the office coordinator was incredible! Friendly, excellent customer service, efficient, knowledgeable, honest! I will be bringing my vehicle back here. Thank you Steve! read more

Made an appointment for my brakes got their staff friendly, but didn't appreciate that they didn't even took my tires off too check the pads of the breaks. Instead they came back telling me I need axles that their torn and bleeding I don't have any leak in my driveway indicating something like this !! Or bad wheel driving for that matter, disappointing to be honest. My rear axles were replaced already and they also wanted me too fix them !! No thank you don't trust your judgment unfortunately. read more

After calling other Midas, this location was able to help me with my car battery. I had purchased a battery from a different location for around $200+ but was told I had a 3yr warranty with it, and all I needed was my receipt of purchase. All locations I called told me No, and the location I originally purchased from was too busy for the day and the next day. This location was able to help right away. It's not like I could've just waited to get my battery replaced hoping the battery didn't die on me again the next day. Thanks for being able to help me right away, only question that was asked was if I had my receipt of purchase and if so then they would be able to replace the battery same day, no wait too! read more

I have come here over 3x for my oil changes and diagnostics they are so reliable and kind. I can always count on an honest person to explain my car troubles in simpler terms. Much appreciated, love their service, definitely recommend !! read more

These folks are very reliable and always do the right thing. They try to make things easy when things aren't going your way. If you want patience and great mechanics come to this Midas location. Thanks for all your great work! read more

Great place for an oil change. Waiting area is very clean and tidy. Staff was extremely friendly and helpful. They are very respectful and let you know if any issues arise during the inspection and completion of the oil change. They are not pushy about letting you know what else work needs to be done on your vehicle. They give you options and explain any issues thoroughly. Definitely would go back again for my next oil change. Thanks again Midas! read more

Most people only write a review when it's bad. These guys took great care of me today!! Great customer service and the mechanic actually came out to shoot the s$&t with me which has never happened in my life. Going back. read more

Took 3 weeks to get my car in for an oil change. Brought car in for an oil change. Left with a fried alternator. Literally do not even waste your time at this cash grab. This place is complete trash. Shame on them personally destroying well maintained cars on purpose just to take advantage of customers. read more

This place is awesome! First of all this was the fastest oil change ever, and not at all pricey :) This team here is polite, efficient, and thorough I didn't get all their names but they all rock. Steve at the front desk was cool as hell, he was super knowledgeable, friendly, and really made sure everything was handled in a timely manner. Genuinely a really cool guy! I highly recommend this place and definitely will be returning for further services! read more

Requested a appointment for oil change a whole 3 days in advance for them to not receive my request Rude ass dude Rob don't need to be answering calls. Steve is the best one they got. read more

Made an appointment for an oil change a week in advance. Arrived as scheduled and was told "we're backed up, can't get you in today". I said, "but I have an appointment" to which the employee replied "that don't mean nothin". No apology no nothing. I left and won't ever be back. If you can't keep my appointment at the very least reach out and let me know so I don't waste my time going there. Brutal read more

They are getting 1 star because there is no 0 rating.... Went in today to get the 1776 deal that's all over the TV for oil change and tire rotation.. ..was told it only applies to vehicles older than 1980 for conventional oil. Then tried to get a regular oil change and was told I had to get synthetic because that all my vehicle will take....BS.....I have put regular oil in my truck since I have had it. Then was told he had no mechanics to do work anyway. So why did you open your doors today grumpy... nice business. I have no clue how you even have a job.....good luck with business here read more

I just went and asked nicely if they could help me put some air in a tire, and the guy at the desk said they could do it if i tipped them.... I always tip on good service but not when its being demanded. read more

I showed up a little early for my appointment.. A whole day at that! But instead of turning me around and back out of the door, Steve and his crew had been so efficient this morning that they were able to pencil me in and get the work done while I was there! We swapped a few stories, the work was done with aplomb, and I was back on my way in no time. Great work, and thank you for the "extra" service today! read more

Shout out Steve! He was super cool their fast and have really awesome customer service definitely recommend this location

I wouldn't go anywhere else. Steven and the Crew are great. I am always able to get right in without much of a wait.

If I could leave a negative review, I would. The manager that is "running" this place is not the nice and chill dude that he tries to make himself out to be. My husband went in for an oil change two weeks ago and after an hour he was called by one of the employees saying he needed new brakes. That was not true because they were just replaced and are not in any bad condition. The employee was told no and that was that. Or at least we thought. I dropped my husband off and the manager Steve yelled to all of the customers to avoid him on the road because he will run their car into the ground and that he's a dangerous driver. I don't know why Steve thinks that this was a funny "joke", but it's not. Humiliating your customers in front of other customers is not funny or a joke. And he was doing this to pressure my husband into buying their service. My husband was incredibly uncomfortable after this interaction. So on the following Monday, 3/20/23, I called into customer service and filed a complaint and they said I'd receive a call from this business with an apology. I waited the three business days and nothing. I decided to call in and ask Steve to apologize. He refused, told me it was just a joke, and went to hang up on me. Not cool Steve. I told him that it wasn't a joke and when I called back again to ask for a supervisor to talk to, he told me there wasn't one and that I was harassing him and then proceeded to threaten me. For what? Asking for an apology for your rude behavior? Asking for a supervisor? Okay. And now to put the cherry on top, my brother in law went to this location without knowing all of the drama Steve has caused and when he went into his appointment yesterday, 3/27/23, Steve proceeded to tell my bother in law that I was a horrible person and he must not like me. First of all, what if I wasn't even related to this guy? Second of all, how incredibly inappropriate is it for a manager to be bad mouthing their customers to other customers. Don't worry, I will be calling back into the customer service tomorrow, not this location, and asking to speak to a supervisor. This is so inappropriate and makes this business look bad. I've made sure to let all of my family and friends know to AVOID THIS PLACE. Take your business literally anywhere else. I'd rather pay more and be treated like a normal human being than to be belittled by Steve. Just wanted to add: My brother in law had no prior knowledge to this incident, hence why he even went into this location. He actually went because my husband and I recommended this business to him. If I remembered to let him know of this incident, he would not have gone in. Don't worry, I've filled him in and he has no intentions on coming back to do business. All I wanted was an apology. Final update: I finally got a call from someone and she was super nice! Thank you Jen for the apology. I really appreciate it:) read more

I would recommend this shop for an oil change. Both I and my girlfriend have had our oil changed here and each time they filled the oil to the correct level, used a new filter, didn't overtighten it, and didn't damage or overtighten the drain plug. Service was reasonably quick too. They did quote me a laughable $1500 for lower control arms (they're $50 a pop on rock auto and take an hour to replace) but that's neither here nor there. I would go here again. read more

Took my car in for an oil change. Shortly after, my oil light started flashing on and off. I popped the hood and checked the oil level...NONE! They did not fill my car with ANY oil!!! I have a low milage car with NO mechanical problems. I park it on my driveway and have NEVER had a spot left behind! I am absolutely floored that they drained my oil, did not replace ANY, and allowed me to drive away!!! Come to find out, the exact same thing happen3d to my roommate when he brought his car in a month ago!!!! If you really want to blow your cars engine, then by all means, have it serviced at Midas on Sunset road!!! And on a side note, the quoted me 2200 to have a fuel pump replaced, stating the part costs 1700. I drive a HYUNDAI! I looked up the part myself and they start at 350!! What a shady, unprofessional business! Do yourself a favor and get your car serviced at the dealership! It's not worth saving a couple bucks!!! read more

Hands down best car servicing in the area! I needed my headlight replaced and was in a hurry, the manager, Steve, said he'd take care of me quickly and that's exactly what he did. I am so glad I found this gem... Great great service. read more

Fast friendly service, best price I found for my much needed oil change which is a huge plus in times like these!

I have a 2015 Toyota Sienna minivan and my husband has a 1999 Audi. I had my van in here in 2/2019 for brake work. They're now squeaking and making noises. Per Midas Touch Courtesy Check on 8/7/19, brakes were given a green per visual inspection. After financing $1350 in repairs on my van on 8/7/19, the check engine light is on now (9/3/19). They replaced my thermostat and I now get 14mpg. I took the minivan back in on 8/27/19, and the staff looked at my husband and I like we were stupid. I told them my check engine light was coming on for approximately 30-60 seconds after starting the car. There were no offers to fix it. Nor did they offer to refill my wiper fluid, which had been checked off as green, but was empty. I do home visits for hospice patients and need a working vehicle to do my job. Husband's coolant reservoir and several other things were "fixed" around the same time for $1200. He got the car home and immediately all the coolant rushed out. Now they're saying the pressure wasn't checked. There's been no real effort to make it right. They are taking their sweet time looking at the cars. Again. I won't bring my cars here ever again. read more

Went In for an oil change and right off the bat, I was greeted with a wave and a couple smiles. These guys are very friendly and personably. They even showed me that I needed a new water pump and gave me a quote. I'm very grateful for them because I had no idea and I was wondering why my car was running hot. Thank you gentleman for the awesome experience. read more

Steven and his staff are the absolute best! So nice, so fast, and so affordable! I live across Las Vegas and drive here any time I need my car fixed! read more

Walked in without an appointment. Steve was very receptive and friendly. Everyone (3 OTHERS ) were in the waiting room. All seemed very satisfied. Car was done within an hour. Thanks Guys. read more

Extremely disappointed by lack of information provided before service was rendered. I have a failed smog test on my car so I figured I needed a new catalytic converter. Midas was more than willing to put one on and even said it was warranted for 90 days. What they didn't tell me was that if I failed the test, their only solution was to charge me to do more work. What they failed to tell me was that if I failed the smog test, I could apply for a waiver as long as I spent more than $450 on repairs at a certified 2G station. Well I spent almost twice that amount, but unfortunately Midas hasn't invested the time or money to meet the requirements to be 2G certified. This means I have to spend another $450 somewhere else to even apply for the waiver. The sad thing is that Midas was more than willing to sell me a whole bunch of expensive additional services to "guess" at what was tripping the emissions failure code, knowing full well that if they were unsuccessful, I still couldn't apply for a waiver. It wasn't until I asked some very specific questions that I was finally told they weren't a certified repair shop. Bottom line, shame on me for not knowing the law, and shame on Midas for selling emissions related work, but not being certified with the state--and not disclosing that to unsuspecting customers. When it was all said and done, I asked if there was anything they could do for me--whether a credit of some kind or anything else and I was told no. I feel like I gave them a fair chance to do something to help before posting this review--they opted not to even try--so here it ** Update ** After reaching out to them online, one of their district managers, James, reached out and had me come back in to see if we could resolve the issue. He diagnosed the part they should have replaced originally and we came up with a fair resolution to get that part installed. James was very professional and helpful. If it weren't for the time and effort it took to get to this point I would have given him 5 stars for his dedication to customer satisfaction with a fair resolution to both parties. read more

Steven is the man very honest straight forward no bullshit right to the point. His team like Austin and David very knowledgeable id go back there every time i need to they are the best place I've gone since moving to Las vegas 7yrs ago. read more

I needed to change my brakes, at least that's all I thought I needed. However, I needed a flush as well and they were able to get me in right away. Great customer service! read more

Steve went above and beyond to ensure that I was taken care of and kept reassuring me of it. I went in for a wheel alignment for my lexus while my Nissan was getting diagnosed at the nissan dealer, and i was not upsold on anything. My car, being at 216,000 miles, i would expect to be upsold on something ridiculous but they told me my car was surprisingly perfect. The next morning, i received a call from nissan and was told i needed to replace my entire AC system for a whopping $2400. I was so satisfied with my service just the previous day and knew i had to call steve and ask him to look at it that same day. As i was dropping off the keys, i was given a ballpark for repairs it may need and was already happy with the numbers he gave me compared to that crazy $2400. After a few hours, steve called me and told me that the refrigerant was just about empty. I saved $2250 just by coming here and getting a second opinion. Steve, from Midas on Sunset Rd, is who you'd want to talk to and schedule your next maintenance or diagnostics with. read more

Great service by Torrey. Very attentive, quick, friendly and easy to talk to. If there's ever an issue he will handle it quickly. Midas is the way to go if you need your oil changed. Thanks for the good experience. read more

A big shout out to Torrey who redeemed my faith in Midas after a not so great experience at a different location. Got me in and out quickly and gave fantastic customer service. I will be back. read more