Warranty rip-off! a salesman named Dan sold me an expensive protection plan, saying it covered accidental damage up to two years and manufactures defects up to four. well, maybe a couple weeks after getting the monitor it got some cracks from a small bump as i was removing it from its mount. i called their number yesterday to confirm i could exchange my monitor today. the rep said he couldn't check the stock, but if they didn't have it i'd just get a cash refund. now i drove all the way here, a two hour round trip, and they're saying it's not covered. EDIT: after waiting in the store for two hours to talk to the manager, they refunded me for the warranty only, and told me to contact the manufacturer about a replacement. One of their employees accidentally knocked the monitor off the cart, damaging it further. read more

As an avid gamer that transitioned to PC a few years ago, my enthusiasm doesn't necessarily match my knowledge. After building my 2nd PC I decided for a GPU upgrade, to which my existing rig didn't necessarily measure up with. I booked a service and met with Jason E in the knowledge center who was fantastic. He took the time to explain parts I didn't previously understand, whilst getting me a great service on my rig for a fantastic price. If you're ever feeling over your head with your PC, or need some upgrades - I highly recommend going to the knowledge & service Centre and seeking out Jason E. read more

Best place to go for a computer, every time. They will treat you right, get you exactly what you need, and make sure you get a better deal than anywhere else. ALWAYS buy their protection plans, they are cheaper than Apple Care and they give you brand new machines, unlike Apple who gives you a refurbished one if you break your covered machine AND micro center has ZERO copay. Not a shill, just love their service. read more

Compared to Best Buy, small guys around Denver, and others, this is about as good as it gets in CO. Just remember this is Denver so the work ethic at this store is better than other places in town too even if it is not always 100% great (comparing to other weekend gigs I've held but those pay better than a retail associate too). You're usually lucky not to get a kid, stoner, or half-***er at other places. The techs go the extra mile to try and help (fixed my screen for $0/ replaced things that broke without sending to mfg./etc.). They want to find what you need. Remember Mac is an Apple product. There are very, very few people who can truly help you with a Mac and Apple sues most of them for simply not replacing the machine (Louis Rossman). The retail associates deserve their commission since they actually work with you to find the products you need. Honestly, the best way to get help here is to just mention what you need and a thing here and there as you hone in on a solution. Try that at Best Buy. There is a reason these guys don't need to sell dishwashers to break even. The only other 1 star review I can see here that isn't for Mac/Apple is for one of those oddball accidents. That is earned. The only downside, prices can be a bit higher than Amazon for some prices and they dropped the refurbished monitor deals which was a bummer. Would like to see more refurbished PCs and monitors like back in the day. read more

What a joke. I was having problems with my iPhone Bluetooth. I looked up the Apple Genus Bar and the only one that had an appointment by the next day was The Micro Center. Now I know why. My appointment was at 5pm, got checked in, and was told they would need to run a diagnostic (at $100 charge) to figure out what part was faulty. They informed me there technician was about to go home so I would need to drop it off. i questioned their logic, since to Apple Store at the mall usually runs a diagnostic while you wait (at no charge). I further questioned why they accept an appointment if they plan to let their technician early. I was disappointed an left the store. I got home and decided to call the 1-800 Apple help line, and they had it fixed in 10 minutes. Frankly I much rather talk to someone in person, but I learned my lesson to never use Micro Center. They only want to make money, and not the normal outstanding support you get at the Apple Store at the mall. read more

Just wanted to leave a review for the people that work at the Knowledge Bar. Everyone was very friendly. I needed to get the BIOS updated on a motherboard I purchased from Microcenter. They do complimentary BIOS updates if you purchase the board from them. The sales people at Microcenter are very knowledgeable albeit some are kind of awkward but that's okay. If I need a computer part that same day I'll just come here. My only nitpick about Microcenter is that the attire they force their employees to wear is so outdated. It's like you're walking into a store and there's just a sea of people wearing pale blue dress shirts. Just saying, it's 2019 not 1998. I couldn't imagine working retail and having to wear dress clothing. read more

First of all, this is a review that hopes that these folks work on the quality of their service and change their poor unprofessional habits. 1. My device that was supposed to take 3 days took two weeks!! 2. During the time of repair, they failed to contact me as agreed on the order confirmation document that they gave me that day. 3. I had to literally call daily to check on the status of my device as it felt as though they had forgotten about it!! (Even though we are all going through a pandemic, courtesy is KING!!). 4. On the day of the pick up of my device, the store clerk calls the manager on me because of foolish and poor judgement of clients--judging me and my fiancée on our skin color. And asks us for proof of ownership for f device as well as my ID (which they NEVER told me about on phone, in person when handing in my device for repairs or on the confirmation document). 5. Lack of courtesy to apologize for makings such gross errors!!! NB: Device collected on 9/10/2020 Real classy guys. Judging your own clients and treating them like shit, when my Apple Watch series 5 that I literally had on me could unlock my laptop. FOOLISH!!! read more

Micro Center - Confirmation receipt indicating that device was due nearly two weeks ago!!! Shameless!!! - Electronics Near Me - Denver, Colorado

I understand customer service is about making the customer happy, but when you call about a refund you were ASSURED would be possible at the time of purchase you're told it's only applicable to the gpu's. I'm honestly extremely disappointed to find out at the time of purchase I was blatantly lied to and learned they had no such policy. Always felt helped when I was there, but I'm actually appalled at the fact someone lied to me to make the sale. I found it odd the general manager, I assumed, was thanking me and my friend so much as we left with our purchase. Sounded like we changed the stores financial position at the time (thats how thankful they were) and now I'm left with this disgusting feeling of betrayal from them. Good place to learn more about tech, firmware, hardware, or whatever you're curious about, but don't get lied to as my friend and I did. Make everything be shown in paperwork, warranty, or any other promised service. Another thing I'll add to stress this is my friend and I bought the same computer (same spec and all) and within a year it had issues and when he used his warranty to get it serviced it took 4 months. Only for it to still have issues when he picked it up again. Another 2 months and they just replaced whatever part it was. Thankful they didn't charge him for a warranty covered problem, but for them to "fix" it and return it to him was unbelievable. read more

This store was amazing from the selection and quality of products, the helpful sales floor staff, the service center, to the customer service attitude! I felt like I was back in a prepandemic world where customer service was of importance. Both the store manager and operations manager greeted me personally and thanked me for my business. Didn't realize how much I've missed that! Spend all your $$$ here. read more

I absolutely love this store. I wish there was one closer to me. I've been here a few times and have had wonderful experience. All the people that work here are 100 percent knowledgeable and is willing to help with any tech questions and as well as help you compare pricing and parts for your needs. The staff is very friendly and you can always find a good deals on electronics, computers, etc. I will only spend my money here. No where else can compare! Thanks microcenter and staff. Keep up the amazing work! read more

Love this place!!! Coming from Cali I'm used to Fry's where the sales floor employees get extra points for NOT helping the customers and avoiding them at all cost. This place is awesome. Helpful staff without being pushy just informative. Always have the stuff I need for Raspberry Pi projects. Prices are reasonable and the sales are good. Check them out. read more

I have been a customer at this store for nearly two decades, I have had a commercial account with them for about half that time. Ever since the expansion I have been experiencing some of the worst customer service, inexperienced staff with inconsistent and contradictory training. Below are a few examples of my most recent experience: Manager:" we do not match manufacturer's pricing because they can set any price they want and it's not fair" CAN ANYONE MAKE SENSE OF THIS STATEMENT? This guy was a MANAGER! First manager:" if the item if not fully disassembled, we will charge a $50 restocking fee." I said: "it's fine I'll pay the $50 just don't want to go across town and back" Second Manager:" I'm sorry we don't have restocking fee, it company policy, you will have to disassemble the unit and bring it back" read more

Outstanding customer service. The staff knows computers. I bought a refurbished computer and very happy with my new computer. If you are looking for a new computer, this is the place. read more

Amazing store, and customer service is almost perfect for most associates with a few notable exceptions If not for those two employees, i would have given 5 stats. read more

Micro Center - Just buying a webcam today. - Electronics Near Me - Denver, Colorado

4 weeks for the "service" department to basically just house my laptop. I was sent by the maker of my laptop to this location for repairs covered by my warranty. I was then called to say it was ready for pickup, drive 30min to the store only to have this repugnant child behind the counter tell me to ship the laptop to the manufacturer. When asked why they couldn't repair the answer was jumbled and incoherent. I knew there was a reason why I didn't bother going to this outdated, disheveled chain. Good thing the computer manufacturer has a higher standard of customer service. read more

Love this sorry it's got to be my favorite store not only that but they save your receipts for years

Yea....just like everybody else says....this store is a nightmare to shop.....ordered online....ready in 18 minutes....but let's wait in line for 1 hour in line and have an associate approach me, say it's still not ready and wait another hour. read more

Was trying to return. Monitor line was long. They could have used another rep at the counter. There was only one. The person helping me was friendly and efficient read more

Micro Center - Electronics Near Me - Denver, Colorado

I am a mac user, not a PC - and I know very little about RAM etc etc. My boss asked me to give these guys a call and inquire about 8gb of RAM. I have never heard of Micro Center and I guess there is a reason for that. You can't get a person on the phone - when you call, they suggest you text (ok, that's easy) but I wanted to be very sure that what I wanted to purchase was correct and requested someone give me a quick call three times. They ignored the request. Sorry to see any human interaction fade away. They lost a customer - and I'm sure had I been happy and able to get what I needed, I would have continued to go back. Too bad as I work for a medial device company and we always need things. I looked at eBay and they have the exact description of what my boss was looking for and it was also like half the price so a few clicks and I was finished. read more

Salesman due to commissions are overly Pushy and often recommend most expensive option. Also checkout is abysmal. Today 2 cashiers and line down the store. Manager saw it and did nothing. Avoid this store due Amazon and if you must get from them order online read more

Regarding customer service at Micro Center in Denver: I recently purchased a new PowerSpec desktop computer at Micro Center plus additional RAM. At my house, it didn't work. Plugged in, it would turn on and I could hear the fan running but no display. So I took it in to the store to get a repair, replacement, or a refund. At the customer service desk, a young man named Jimmy Gilbert proceeded to run a few tests and examine a few potential problems with the unit. Within minutes, he had the computer up and running correctly. It turns out that I had failed to "seat" the new RAM boards correctly; my bad, as my kids would say. Problem solved. Zero hassle. Zero attitude. Zero delay. Zero cost. Just 100% impeccable Customer Service from Jimmy and Micro Center. Thank you!!! You've got a customer for life!!! Eric read more

This is my goto place for true geek stuff. Love this place! It brings me joy just thinking of it. Great customer service, great product selection, great price deals usually too. I feel lucky this store is in our backyard and we don't have to mail order items. Just get in your car and go pick it up. Yea! One thing I did experience more recently is the order online and pick-up in the store. I wouldn't recommend this service at this time. I had to wait in line longer than if I had just picked it up myself and checked out. One of the two people retrieving your stuff from the online / pickup order was also answering phones and doing other things. It was kind of frustrating while it took longer and longer for the line to move. So sad that a neat idea just hasn't been implemented so well. I am knocking a star off for this for now, but am hoping it will improve over time and will increase it again as relevant. read more

I was on a mission to get some new gadgets for my project.... Check out how it all went down. Boom! Frustrated because I've been all over looking for an expert! Looking for someone to answer all my questions (I ask them quickly). Someone to truly help me get what was needed. Then I enter Micro Center and find Dave Kinel. Wow. wow. wow. He was amazing... *He knew his stuff *He gave me honest options *Did not try to over sell me *Helped me as I changed my mind multiple times *And! He was extremely patient and understanding For 98% of my computer needs I will be going to Micro Center because of Dave. He earned a customer for life. If you need help with your computer or gadget purchase... or troubleshooting.. or repair.. or pretty much anything tech related. GO HERE. Will we be back? Absolutely! Hope that helps! More reviews coming soon Follow me I'm passionate about exceptional customer service read more

I have been going to Microcenter in Colorado for about 13 years and maybe more in which they were my number one choice for Apple Product purchasing. However, that department has weaken over the years and I don't go there much anymore. Also, I have bought a lot of printers there, but you can beat their prices online quite a bit these days. There lines are horrible in which they have tried to fix the problem in several ways and things are better than years before, but still a pain. The bright spots are the staff is pretty helpful and not to aggressive about selling you something that you don't need. Finally, it does seem to be a good place for people that build their own PCs, so it is a good spot for that and they have a pretty good digital camera selection along with a good TV selection. Their monitors are also pretty decently priced and they have some neat accessories for all kinds of electronics. Therefore, I would recommend stopping by to have a look, but remember you can beat their prices online from time to time. read more

Huge selection. I was personally escorted back to the area with Mac's and introduced to a Mac specialist. She had me set up with the equipment I needed. I was in and out in less than thirty minutes. The manager stopped and chatted for a few minutes, too. read more

My bf was very excited to see that there was Micro Center in Denver. We're from California and the city we are from had a Micro Center that shut down. The bf says this is the best place to get cheap parts to build a computer. I was able to get a keybaod duster here for $1.99. Rechargable batteries with a charger cost $25. And keyboards cost as low as $5. I also saw a jumbo umbrella for $6. There's plenty of savings found at this store. I'd highly recommend coming here. read more

Great computer repair desk. Quick turn around and affordable. Love that the IT guys here know what's up. Oh and you can find anything you need in the computer/electronic/accessories galore. Mucho better than Best Buy. read more

Micro Center - Electronics Near Me - Denver, Colorado

I was in the market for a new laptop earlier this year. MicroCenter was recommended to me, and I'm glad I checked them out. I did my research before I arrived, so I could eliminate needing to be there a long time. The first time I went in, I checked out the MacBook Air. I was approached by someone knowledgeable about Apple products, and we had a great conversation. He asked me some things I hadn't considered. As a result, I went back into research mode. We priced out a few accessories and must haves (security and protection plans), and I went back home. After doing some more research, I was ready to make my purchase. Although the associate I had been working with wasn't in at the time I wanted to buy my laptop, he was still able to get credit for helping me out (they're on commission). The process was really easy, including checkout. I ended up returning the case I purchased for a different model I bought online. The returns process was smooth and easy. I've been back for a few more items in the past couple months. I'm glad to have a dedicated shop nearby. About their protection plan, it's more inclusive than AppleCare. If you're interested in learning more, check it out! read more

These jackwagons have high pressure salesmen everywhere. Impossible to just walk in and browse. I just wanted to browse headphones not deal with some kid trying to upsell me. Plus they got complained to yelp and got them to remove my last review over some nonsense technicality. They replaced my 1 star review with a 5 star review that I no longer supported. These folks manipulate their review ratings and aren't the least bit trustworthy in my estimation. Additionally the face mask policy is oppressive and they were enforcing it well before other businesses in my community. Bunch of fascists trying to suppress the truth. I won't stand for it and am happy to take my business elsewhere. read more

DO NOT BUY WARRANTY I've purchased two high end PC builds. One failed within days They would not fix a basic problem and said it would take months I had to buy the part and fix myself terrible scammers Chris Becker read more

Jayme at the tech service desk is awesome! Helpful, informative and genuine. He is a keeper for you guys!

If I could leave 0 stars I would. On February 27, 2023 I gave my custom built PC to Micro Center because I knocked it off of my desk, I was told that they would run a diagnostic for me and that it would cost $40, I accepted and left my PC there. Micro Center had my PC until March 18, 2023, when they then called me to inform me that my CPU was "dead", RAM was "dead", and that my motherboard was "dead". When I went to get it from the Micro Center I asked for and itemized list of my diagnostic. The list that I got showed that they took my PC on 2/17 and then did nothing until 3/18 when within the span of two minutes from 11:23:40 AM to 11:24:13 AM they declared my CPU, RAM &MOBO are dead and that I would need a new PC as well as leaving comments such as "left vm for dead PC", and "9G4". I got to micro center at around 12:30 pm on 3/18 where I waited for 20 or so minutes for them to give me back my PC and hand me the diagnostic paper, they explained nothing on the paper to me and then they went on to helping other guests, not giving me time to evaluate my diagnostic or ask questions. When I got home I plugged in my PC to find that my MOBO still lights up and is seemingly functional, my CPU also still lights up but the fan does not run so it seems to be damaged. Micro center declared both of those functions dead meaning that they would not work at all. This leads me to believe that micro center did not look at my PC at all. read more

Micro Center - My diagnostic report from Micro Center - Electronics Near Me - Denver, Colorado

See all

I had heard great things about this place. To say I was disappointed was an understatement. I took my laptop in on January 16th to get a battery changed. This a new laptop, no other problems ever. At first I was thrilled. I got great service and me not being tech savvy I was thrilled. The associate said I will do it now for you. I had school starting so I was happy. I paid $115.27 for a new battery and came back picked it up. I even called my friend and said you have to come here. They are awesome. I was wrong. I get my laptop back and it is shutting down with a warning about the battery not being HP. Ok the tech said it is fine. It doesn't need a HP battery. I went back a third time for the same associate to tell me if it is shutting down then it is the mother boad and you are going to want to buy a new computer. I explained I have treated this one with white gloves and I have never had an issue. He said drop off if that is what you want but it will cost as much to fix as you paid about $800. I took it to a different place because I needed my laptop for school, and yes they put a new battery in it that was HP and not one problem. The place I took it said I should take it back because I already am out $115 but I couldn't. Microcenter broke me. I went there three times in two days and feel like I got ripped off 100%. I was willing to wait, no anger I just wanted my laptop fixed. Very disappointed and will not ever be back. read more

Micro Center - Electronics Near Me - Denver, Colorado

Microcenter is an excellent company I've been doing business with for years. We are fortunate to have them here in Denver. Ryan (sales manager) is fantastic at his job and is clearly enthusiastic and in touch with his customer base about the tech were are after. Their staff is knowledgeable, courteous, and helpful. I can't give enough credit to Microcenter as a whole for doing everything they can to get GPUs and CPUs in the hands of people that need them during the current tech shortage. They've done everything the can reasonably do to make sure that products are available and not being sold to for resale by scalpers or bought out by miners. All while not price gouging themselves. read more

If I could leave less than 1 Star I would... after asking SEVERAL employees for the adapters for monitors, I found it myself. The manager laughed when I explained what I needed (mind you I've hooked THOUSANDS of laptops to monitors) and the employees were adamant to tell me it doesn't work rather than just showing me where the part is. Absolutely appalled with the service and even more so the Manager.... never again. read more

Called them up on the phone because I'm shopping for a computer monitor. Girl answering the phone was unhelpful, had attitude, and didn't answer my questions. I was excited when I found a place that looks like they have a big selection, but I'm not going to drive to the other side of town if they are rude on the phone and won't help me with what kind of monitors they have in stock. Will try shopping on Amazon today instead. read more

I placed an online order for a mouse that was listed as 'In Stock' on the Micro Center website, and received an order confirmation on the website after checking out. I was supposed to receive another confirmation via email telling me that my item was ready for pickup. However, that email never came. I didn't receive an email of any kind regarding my order. So, after checking with an employee over the phone that the item is indeed in stock, I go to Micro Center and upon arriving to collect my order no one can locate it, the item isn't on the shelf, it's not in the warehouse, no one can find my order confirmation, and my name isn't in the system. The employee offers to find someone to go on a scavenger hunt to find the mouse, but I've been through this scenario with Micro Center before, and I know it's a wild goose chase that can only end in even more wasted time on both sides. So, I decline and decide to leave. I find out later that my online order was cancelled (despite the website giving me order confirmation, complete with an order number), but Micro Center neglected to inform me of this change. That's helpful. Overall this experience was pretty much par-for-the-course with this place; chronic mismanagement, unreliable inventory, poor communication, and a distinct lack of viable solutions when something goes wrong...and things are consistently going wrong. read more

So the employees often times lie about if they have anything inbound and it's disheartening. On 14JUN2021 they confirmed without a doubt they wouldn't get anything in, and then about 4pm they got an afternoon truck in read more

It's quite a drive for me to get down to Micro Center, but it's worth it. They have just about every gadget you could ever need (or want), and they sell Apple products. I also enjoy perusing their used games section. They've got great used games for all systems, and everything I saw was under $20. read more

If you want great prices, selection and knowledgeable staff --- Micro Center delivers. They pretty much carry every price point items --- so if you want to spend alot or alittle, they have the product for you. My only compliant is that while the floor staff is knowledgeable, they don't always come across friendly. The cashiers can be a bit drone-y too. Regardless -- I still really like this place and suggest a visit. read more