Mark in the shipping and returns center is awesome. We came in with several things that needed to…read moreget printed or shipped to different places and he handled all of it in an instant and made life super easy on us. Thank you sir!

Walked into Staples with my wife and daughter to print invitations and grab a few things. Saw some…read moreiTunes cards and picked up $120 worth. Being visually impaired, I asked where the printers were and got hit with "over there... straight." No real direction, just brushed off. Checked out, even signed up for the rewards program, everything seemed fine. Before even making it home, checked the cards--they didn't work. Went back to the store, and the same woman was there. Whole energy off. Loudly saying, "Yeah, they back to return what they just bought," like announcing it to everybody. Then she starts yelling at her own employee at the register, going off about how the cards weren't for sale, even though another manager had already looked at those same cards earlier and said it was fine. When it was time to get the refund, she told the cashier to go help someone else--basically kicking her off her own register mid-situation. The other employee nearby looked completely shocked and uncomfortable. The attitude during the refund process was nasty, trying to push keeping one of the cards even though it didn't work. Unprofessional, disrespectful, and uncomfortable experience all around. Some people really don't have no customer service sense at all. They won't be getting business again.