Please read this before contacting this vendor. The last contact that I had with Steven his, new…read moreand very young, assistant dropped a thousand dollar SONOS soundbar on a cement patio and, also, plugged an optical cable backwards, into a six thousand dollar outdoor TV, damaging both. After I texted Steven about it he texted me that we should just part ways. That, unfortunately, is just the tip of the iceberg.
Over the last year, and after Steven had started a Thirty Thousand Dollar AV basement project for me, he consistently missed scheduled appointments, showed up late or showed up after getting in bar fights (Steven told me that). His senior tech Chris, who would often show up to work at my house very frustrated and without Steven would tell me he couldn't get in contact with Steven. Also, that he (Chris) didn't know what to do that day and was upset because Steven had a lot of frustrated customers. As you might guess, that basement project, which was supposed to be done by December 2019, is still incomplete and nothing works as promised.
You may be asking yourself, "Why did he keep using Steven?". Well, that is exactly why I am writing this review. Although my wife often suggested that we bring in another company to finish the project it is very difficult and expensive to transfer the knowledge about your home AV/automation system to a new company. I wish I had listened to my wife, because the writing was on the wall the entire time and I only delayed the inevitable by continuing to use him. Ultimately, it cost me substantially more.
In my opinion, there are much more trustworthy, competent and professional home automation/AV companies to let into your home and to, ultimately, enter into this type of ongoing relationship. Please choose better than I did.
Finally, since I offered Steven a chance to make this situation right, but he instead chose to ignore my communication I will provide my email in this review for anyone who would like more information. 18wiltonrow@gmail.com