Service line is absurd. Guy is working on computer instead of continuing intake. Just stupid how antiquated the queue is here for service drop off. Just pissing of customers who wait an hour plus. read more

Got a good price on a bundle, and also found I could build a very basic computer pretty cheaply with their online build tool. The few people I interacted with there were alright. My issue is the location, and the condition of the store. I hope this place could move to a better location in Dallas. Also, this place is quite aged. The lighting is drab and yellow. There's missing ceiling panels over the cashiers that are covered (poorly) with some kind of make-shift tarp. It looks like a place that is on it's way out unfortunately. I would assume there's still a good amount of folks that still come here, but that would be really cool if they could move to a less tacky area. Hopefully this location doesn't end up closing. I don't know how Micro Center runs things, but if anyone sees this that has any kind of authority, at least brighten up the place with better lighting. It kind of has a "backrooms" vibe in there. And please repair the ceiling. Let's get it together. read more

Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by aclaim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the first time. After calling back and going through the process AGAIN, the auto system supposedly sent me an authorization PIN ( I NEVER got it!) All this was happening WHILE we were at a checkout station, blocking up other paying customers. After almost 30 minutes of waiting, tons of frustration, and more NON-SUCCESS, I just decided to pay cash for the almost $3000.00 purchase! Their check verification was the same FUBAR ststem! Their in-store and online methods to check credit absolutely SUCK! A "manager " came over, observed the situation, then just walked away. WOW! Now that's customer service! Even at an almost $300.00 potential discount, on the purchase it was not worth the time hassle, or embarrassment we had to endure... Were it not for my daughter, I WOULD have walked out, leaving all of my potential purchases sitting on the checkout counter. I'm sure I can find it elsewhere and WILL, in the future! As it stands, they told me since TRANSUNION locked, froze, blocked, or put SOME DAMN Restriction on my credit (without my knowledge or authorization). they couldn't check my 825 credit score! They didn't even try to use Equifax or Experian, OR for that matter, even call my bank, where I have more than one 6-figure checking and savings account! with prices not all that great, and an ABSOLUTE HASSLE FACTOR to check out. NO THANKS..! I'M NOT goin' BACK! Their motto, is "Overpromise and UNDERDELIVER!" I REALLY WISH I'd left it ALL on the counter and told them where they could shove IT !!! read more

It was my first time at Micro Center and it felt like a dream come true. There aren't many or any computer stores near me for most of my life (aside from a general big box one) so most of the computer parts, laptops, desktops, accessories, and so forth are usually images or videos I've seen online. I recently purchased an old gaming PC my roommate built and became addicted to Fortnite and Valorant. However, I forgot to pack my keyboard for my flight back home and am left with just my PC and monitor. It was the perfect excuse to drive all the way to Micro Center. I barely started checking out various gaming keyboards when a very kind and knowledgeable worker came over to help me out. I would have went with the keyboard he suggested too, but found an even better one after Gavin Li helped me out. You don't get this kind of customer service at other computer stores that I've been to. I ultimately went with the ROG Strix Scope NX TKL in Moonlight White. It was on sale for $20 off so I thought that was a steal. Unfortunately Amazon was even cheaper than that sale price by another $18 (so $38 total) and I still have a gift card from Amazon so I bought it there instead. Still my experience here left a lasting impression. If all employees here are as helpful and knowledgeable as Gavin and the first guy who helped me out, then I would always come here for my computer needs if I lived in the city. Can't wait to see what specials they have on Black Friday and I will definitely return then. *Edit* Got it. I already knew you guys also price match, but I doubt you would have let me pay part of it off with my Amazon gift card hence why I ordered it there instead. read more

Oh how I wish there was on closer. I live in south Fort Worth & the drive is crazy but is is for sure your one stop shop for all electrical/computer/gaming... read more

Yall. We were dropping off a repair. There were 5 folks in front of us. We were registered and in queue. Over an hour later we are still waiting to be seen. They put no chairs anywhere for their customers. Zero. This is the middle of the day during the week. The store is slow. What the heck with no chairs when your wait time is like this per customer??? People spend a lot of money in this store and your putting boxes of inventory where chairs should be for your customers. Wth? Not cool. Especially for the older folks. Show some common courtesy and put your customers first. Ridiculous read more

Lets give a shout out to: SHANNA!!! I was at the Richardson store on 24 Dec and it was busy busy busy. I received EXCELLENT CUSTOMER SERVICE from Shanna Wilson! The Quest 3 VR headset was out of stock but the experience I had meeting her and the kindness she displayed in her genuine concern washed away any feelings of disappointment of the headset not being available. I am a pilot and had a time crunch, she noticed and gladly helped at that moment! (She displayed something rarely found in todays times: genuine concern.) She may have only been there a few weeks but she is already making a positive contribution to the already good reputation that Microcenter has with me! Helpful, Friendly, Courteous and Knowledgeable. Good job Microcenter on hiring a wonderful person and great employee! read more

I wish we had one local to San Francisco! They have everything you need for computing

I have purchased three computer laptops at MicroCenter in Dallas, and each time I was completely impressed by the professional service and knowledge of each associate that I met. On each occasion they were very attentive to my questions and took an interest in helping me meet my needs in selecting a computer. I value the service that they provide, and would highly recommend Micro Center Dallas and their expert associates anytime. read more

I gave it 4 stars because the store, aesthetically, is just busy looking & that doesn't appeal to me. Customers service is great. I knowledgeable employee helped me get what items I'd been stalking online. It was also nice the manager came by, to ask about my experience. read more

Micro Center - Spending my coins. - Computers Near Me - Dallas, Texas

I purchased a refurbished laptop from Microcenter. When I was setting it up I realized it wasn't charging, so I made an appointment with service the day after I bought it. They offered me a replacement but they didn't have an equivalent refurbished product, so they replaced it with one of a different brand that had slightly different specs (better in some respects, not as good in others, but I could live with the compromise) that also was worth more than the one I purchased. They went above and beyond to make a customer happy and I greatly appreciate them for it. read more

Recently, my beloved Logitech K800 wireless keyboard bit the dust, and I needed to purchase a new one. Sadly, Logitech had discontinued it, and I found myself in the search for a new one. I'm really picky. I'm a touch typist, and I look for a certain feel and responsiveness, and it needs to be quiet. After looking through their fabulous selections, I was privileged to talk to MR. SPENCER FOX, who not only found what I needed, but made it available to me at a ridiculously low price. Thank you, Spencer! read more

Great, knowledgeable staff! Whenever I go, I always get the help I need. Thanks, Micro Center, for helping me get my office set up looking and working great! read more

Best place for electronics ever! I go to this place infrequently but I love it every time I do. The staff (unlike Best Buy or Walmart) knows what the hell they are talking about. The prices are good. I even trust refurbished goods from here. I recommend this place to all my friends and feel fully justified in doing so. read more

Micro Center is a full service electronics store which maintains a wide range of brands and parts as well as complete systems. They can get busy sometimes, which is why I make a point to shop early or during times when most people are at work. Informed advice if you want to build your own system. Also offers both "PowerSpec" for MicroCenter branded systems as well as most top PC brands. I recommend browsing their website before going to the store. read more

Store is selling their own refurbished Bambu P1S printers, but they keep all the accessories and even some necessary parts, including the power cord, so the printer is completely useless until you go back and purchase extra parts that Bambu includes for free. read more

Really frustrated with Microcenter, i specifically ordered a power supply that was online and arrived today to pick it up and somehow it magically disappeared. They had three different individuals search for it and inconveniently they are sold out now. So a 90 minute drive and a huge line to wait to get in the store (literally 50+ people in line) was an utter complete waste of time. You would think a good customer service centric company would apologize, take ownership and offer the customer something to solve the problem. Nope! All they did was tell me to keep looking online and better luck next time.....wtf!? Seriously this was a moment to shine and take ownership. I had so many more items to purchase for my computer build, you guys lost my future business hands down. read more

Excellent help from salesperson who answered my questions and recommended an adaptor cable that I needed. I am not a "techie" so his assistance was very much appreciated. read more

If you need computer parts or any parts for your tech needs, this store is the place to find it all. I found the parts I needed online and then went to the store. The website even told me what aisle I'd find the parts on. A very nice staff person also assisted me and answered some questions that I had. The service here is great! (Much better than at the place that begins with "Best" LOL). Prices are on par with those at Fry's or any other real electronics parts store. Of course, you can also purchase items online and then do a quick in-store pickup. This store was adequately staffed, which is a rarity these days. I was in and out with the correct parts in a flash! I only knocked off a star because things could be more organized. The store looks cluttered. read more

Micro Center - This cable will allow me to have dual monitors #NerdLife - Computers Near Me - Dallas, Texas

Needed some repairs on my laptop and was worried that I would need to buy a new one after only having it three years. When I came in, Joel was able to determine that it just needed a new hard drive and some ram which saved me from having to pay a couple hundred dollars more. It is now better and faster than it ever was, and can't thank Joel enough for the work that he put into my laptop. He even texted me when he was finished and assured me that it was much faster and thanked me for bringing it in for repairs. Just so thankful for your help Joel! Just excellent work and service. read more

This place literally has 3 sales people and is constantly busy with people trying to get a computer. The wait is 45 min - hour just to talk to someone, then they try to sell you everything under the book. Is bad, really bad. They used to be ok and only a few minute wait for sales but now waiting an hour even if you already know what you want and all they have to do is pull it is terrible. If you anticipate business, and don't let customers pull their own stock, hire more sales people! read more

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The sales team was great and knowledgeable, but your cashier Naziem dawood , has to be the rudest person In this place, he's arrogant and argumentative. He was ok till I declined the protection plan on the items I was buying. read more

none of remember his name, he was the cashier at isle 10 at around 11:00am/11:30am~ 05/03/2023, my friends and i went in to buy a PC for our friend, and our friend paid $600 in cash but $50 in $1.00s and we felt really bad but the guy who helped us was super chill and made a joke abt it. he wasn't upset, rude or had an attitude in any regards even though i personally would have cried if someone paid with that many ones. there was also someone who helped us pick out all the parts, he was by the station near the CPU and ram. super calm and helpful. explained everything to us with respect even thought we might have been kinda stressful, and got us literally everything and under budget but good parts for our friends PC. we just told him the price and what we wanted to play and he immediately got it for us but explained to us what it was. (around 11:00am~) the only reason though it's not getting 5 stars was because as we were checking out i guess our cashier explained the return policy a bit incorrectly to us and my friends said this guy, really long dark hair, came from across the checkout place to correct him, in front of us and with a like "actually/i'm better than you" tone to the cashier. he wasn't nice about it :( our cashier was really professional and was just like "ah ok, my bad" but the person with the long hair could have been a lot nicer about it in our opinion. idk if they had bad intentions but it seemed to us he was happy his co-worker messed up because they wanted their chance to correct the cashier in front of customers :( the two who helped us tho (the CPU guy and the cashier) please give them a raise ! very nice and very helpful and genuinely made us not concerned with the price our friend spent bc everything was explained well and gave us important tips as we were checking out. read more

I have mixed feelings. I like it because it's pretty much the only tech store in the whole of dfw (best buy and all the others don't count because they don't have all the highly specialized items that they have or like Fry's used to have). Other than that, I dislike their floor customer assistants. They most of the time evade you unless you have items on your hand then they're all over you to try to tag them with the sticker to make it look they helped you find something. They specifically avoid you when you're about to ask something but when you found your stuff they're out there looking out waiting for the opportunity to tag your items. read more

Would give 0 stars if I could. I've been a Microcenter customer for years. Bought a refinished MacBook Pro a handful of years ago and it has been working great but when trying to update to the new iOS (Monterey) my computer locked up and I took it to the Apple Store. Was there twice for a total of 4 hours trying to get a fix and finally we discovered it was a non-Apple part that was faulty that was the route of the issue. Took it to Microcenter to see what could be done since I was sold a computer with a faulty part and the Apple tech that I spoke to gave me no solution other than getting a new computer. He was very rude and said the Apple Store employee was lying. I understand they get the refurbished computers by a vendor, Microcenter should be held responsible if they sell a faulty unit. Beware of getting anything used here. read more

It was my husband first time dealing with this company and we had nothing but issues. I would not recommend this company. We live 2 hours away from the Dallas store and had issues and tried to get them resolved. What should have taken a few hours took a week. Customer service was horrible, communication was non existent, and management/techs were shady. After over 2k spent, we won't be spending any more at that place. Horrible company. read more

Very lazy salespeople, at least in the laptop section. They have lots of very junky laptops, like from Acer, but nothing that's actually worth buying. I've been to other microcenters around the US that were fine, but this one wasn't worth the trip. read more

In case you're shopping during the covid-19 look at this picture on my review will save you the wait and or the trip lol read more

Micro Center - Computers Near Me - Dallas, Texas

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Micro Center is one of my favorite places shop for computers and electronics. It reminds me of Frys and Incredible Universe a bit. You can see the physical products and demo quite a few laptops, monitors and tvs. I have never had any issues with customer service. The negative reviews are definitely off base from what it's really like at Micro Center. My dad and I are always asked if we need help with anything and a salesperson always helps us find what we were searching for. There was never any pressure to buy even after I asked tons of questions. If you have never been definitely go check it out. You will have a good experience and find what you need! read more

Maybe you ask why I gave this store such a low rating. Or not , but I will tell you. My husband and I had been loyal customers for quite some years. We (mostly him) have built our pcs from scratch, using components from Microcenter. Bought many keyboards, mice, monitors, etc from there too. The associates were polite and helpful. When they recommended to get the warranty from microcenter, we gladly got it. We never had ANY problems returning items. Unfortunately, today my husband tried returning a video card that was glitching and not working correctly for his 3 monitor setup. While waiting for a long time and speaking with the manager or person in charge of returns, he was given the cold shoulder. They would not honor their own warranty. He was told they needed to run a simulation of his setup at home there. Keep in mind that he uses 3 monitors but they ran the simulation with only one monitor and not at the same 240 hz needed to duplicate his setup at home. He was told he needed to bring his computer and entire setup to prove there was something wrong with the card. That is impossible with 3 monitors and a huge Helios computer case.Doing that could possibly damage other components in the case . After not exchanging his video card or offering to repair it, she continued to carelessly disconnected the card from their pc. My husband had to interfere and remove it himself. Oh did I mention that she walked away from him rudely?!? Is this how you treat loyal customers ? Sadly, we will never be returning to this store again. They definitely need to treat customers with more respect than this , I don't care if you are having a bad day . Do better ! read more

It was my second time going to microcenter and I wanted to buy computer parts at micro center, the associates were very helpful and kind one specifically named Daniel Ortiz, he was working at the PC Building Department and I asked him about computer parts, and he was able to provide suggestions and recommendations for the best performance, he was also very open to answer any questions that I had in mind, and also was able to keep my $1,500 Budget for my Gaming PC. read more

I don't care for this place ever since I took my 11inch laptop to get the "Frame" of the screen fixed since there was a slight break in it. It was a perfect laptop, small enough to fit in a handbag to take on planes and it had a DVD blue ray player/ recorder. They had it for 3 weeks, I finally went there to see how far they got when they brought out a horrible disassembled mess. They had broke it and I had paid them over $1000 for that thin frame to replace. THEY USED MY COMPUTER FOR PARTS‼! How could they! It was ruined. I never did get the computer or the money back, and I never found one again new or used, that small with a Blueray player DVD recorder in it. read more

Does this look safe to you? 45 minute line at Micro Center, everyone is crammed together in line and they only have two cash registers active keeping customers at risk longer. I'm very disappointed and question Micro Center's care for their customers. read more

Micro Center - Micro Center Putting Customers at Risk with only 2 cash registers open keeping customers exposed - Computers Near Me - Dallas, Texas

The worst service ever, they charge you to ask what you want , I asked them how much an item costs and they charged me for answering, if I can give zero star I would have read more

Thank you, Jermone, for providing extraordinary customer service. I look forward coming back soon!

Great place to go for anything related to computers and electronics. The sales staff are very knowledgeable about the products that they are responsible for. read more

Great prices and awesome inventory! They make online purchases easy to pick up as well. BIG SHOUT OUT to the general manager, I think his name is James Fox (sorry if wrong), for his PHENOMENAL, UNPARALLELED customer service. In fact, it wasn't customer service, it was an INCREDIBLE GUEST EXPERIENCE! He leads by example, as evident by the way he uplifts his team, and is authentically helpful with everyone he encounters. His leadership should be recognized, applauded, and replicated. read more

Friendly knowledgeable people. Never a problem. Only issue. They need more cashiers. Great product selection.

Found a product advertised online for $480.00 which was showing only option was to buy in store. Spoke to a representative via chat to confirm availability and price before commuting 45 min one way to the store. When I arrived and tried to obtain the product, I was told the online price was incorrect and the actual price was $1500+. Despite efforts, there was no attempt to help ease the situation and the actual price remained firm. Beyond asking, there was not much argument made in store because the representative may not have much leeway. I understand there was a large difference in price, but there should have been a little concession. Very poor customer experience. I'll go ahead and post Micro Center's stock response for other customer's similar experience so they don't have to: "We are very sorry that you feel this way. Thank you for taking the time to share your experience with our online inventory. We aim to keep our online showings as accurate as possible for our retail locations." read more

Ended up with a refund and bought a CyberPowerPC. Do yourself a favor and beware PowerSpec. You are just expendable to the staff. Update May 10 2023 Called in Customer Support. Tech went the normal troubleshooting process everyone does, but then proceeds to tell me to look at the MB to verify the status light in the posting process. It's stuck on the 3rd light which is Video, exactly like it was before I even brought it in for fixing. He states that the problem is with the video aspect (wow, really?) and instructs me to do a CMOS Reset and that would fix the video aspect issue. At this point, I believe that everyone in MC thinks I don't know anything about computers, the CMOS Battery affects the internal clock and does not block the PC from posting a startup process, but he swears that 95% of the time it fixes my posting issue. Guess what? I still have a $1k+ paperweight LOL. It's either the MB or GPU and if it were the GPU, I would get an image from the MB outputs with the GPU taken off and it's not happening (GPU was taken off by the instruction of the CSR by phone to do the failed CMOS Reset fix). Then a lady (Manager) from the store calls me, offers to fix my PC on the spot as soon as I come back into the store, great! an extra 500 mile drive ($$$) thanks to a tech that didn't change the MB like I told him in the first place. How many times do I have to drive down to Dallas for them to actually fix my issue? Also, If you pay for the extended warranty, their webpage states "Priority repair with expedited service at Micro Center"; what I got got was " You aren't the only out of state customer". At this point, they should just give me a new PC because I don't trust a tech that considers a reimage to be a fix for a posting issue on the MB and doesn't even do a backup of all my data on even a flash drive before nuking my PC. 1 to 0 if it were possible, lol Update May 9 2023 So went Saturday (May 6) to pick up my PC. Tech informed they did a reimage and performed tests, to his account the PC was running how it is supposed too; One detail, I explained to the tech that the motherboard needs to be changed because after doing some research the Asus X570 Gaming TUF motherboards came out faulty. The motherboard was not changed and was blamed on a corrupted OS. Went back my merry way to Tulsa, plugged it in, everything good. Fast forward to Tuesday May 8, PC is turning off by itself, playing a game the screen turned green and lost visuals completely and today I turned it on, booted to just go black. So all my data got blown to nothing, I can't do my school work, and I can't keep running my CAD projects on an unfixed PC. It's unacceptable that a company sends out a faulty product just to get a customer out of their hair. Thank you Micro Center for selling me a $1000+ paperweight and an extra 2 year warranty with it, then fixing it so it can turn into a turd bucket. Then all of the CSR's start sending emails on how they can make it better because they got a negative review. Here's a few ideas, hire more people that can answer the phone, give periodic status updates on repairs, actually fix the stuff that goes in your store. 2 to 1 May 4 2023 So, I bought a Powerspec in September. Everything was working awesome till it just stopped last week. Customer support is a nightmare, website chat doesn't give you any answers and drop the chat when it's convenient for them, there's no phone number to call in store due to not having enough staff, to reach anyone in store you have to text to see if someone miraculously answers and I'm still waiting an answer 4 hours later. Drove down from Tulsa 4 hours, Tech asked manager about expediting, 48 hour wait. so 4 days after, no life signs whatsoever when it's most probably a motherboard or processor swap; know trying to get a hold of anyone just to see what's happening with my PC and I'm up in the air. GREAT! My friend recommended this place, but I had a better experience with CyberpowerPC; they keep track of everything by phone and online, plus they keep you up to date with the repair! read more