This Michaels location seriously needs to address its restroom situation. It seems like every time I visit, the customer restrooms are either closed or marked "out of service." At this point, it feels less like an occasional maintenance issue and more like a recurring problem that management has chosen not to fix. Customers should not have to leave the store to find a restroom while shopping. Providing clean, accessible restrooms is a basic expectation for any retail business. If the restrooms are constantly unavailable, management should be transparent about why and take the necessary steps to permanently resolve the issue. I hope Michaels takes customer feedback seriously because this ongoing problem significantly impacts the overall shopping experience. read more

Overall, they have a great selection. And a good value for the money. This review is for their mobile ordering service. I clicked on drive up because I didn't wanna have to get out of my car so I clicked two door car, which is what I drove and then then asked for the color so I hit blue in their system. This comes up as a sedan. Well, I'm sorry to the person that was trying to help me if the car literally has to say sedan on it because any two or four-door car that's like lower to the ground is a sedan style car. They need to figure out how to describe the car is better in their system. Anyway, I had to go inside after waiting 10 minutes and the person that helped me had the audacity to say well I was outside and I didn't see any blue sedan and I'm like I clicked on two Door because that was the closest thing to my car showed her the order on how I did it showed her my car which was plain sight in front of the door. So to her face, I said if you had really been outside, you would've seen it and you would've seen me waiting in my car. You should've come up to me asking me if I was waiting and you didn't bother, which tells me you weren't even outside to begin with These people have become really lazy with Customer Service and they really don't care enough to really help the person who really would love to shop there. My advice is to stay away from the mobile ordering always go pick it up yourself or have it delivered to you. read more

I placed a mobile order and drove 40 minutes to this location because they had a specific item I needed. When I arrived, Braun told me my order had already been picked up -- which made no sense because I was there to get it. After waiting about 15 minutes while they "looked into it," I asked for an update and was told that someone must have grabbed it by mistake. When I asked how that could even happen, Braun said their pickup lockers operate on a "trust system" with customers -- meaning anyone can just take an order that isn't theirs. That's completely unacceptable. I paid for my item, received a confirmation that it was ready, and still left empty-handed with instructions to "call 1-800-Michaels." This location clearly has poor order security and customer service. Save yourself the time and frustration -- have your items shipped to your home instead of picking up here. read more

Where else are you going to find that perfect glitter, and ribbon for your next project. This place has everything from paint, to fake trees, to clay thats perfect for filling carpet. Even some of the permanent markers proved to be really permanent when my son marked up the back seat of my wifes new Trax with leather seats. I even love the new "tall as me" tablet for checking out conveniently. It's so tall everyone can see my pin number and what I'm buying real big on the screen. It's nice, I like it. read more

The people in the Custom Framing section have taken about 4 minutes to attend me. Actually at the time of me writing this nobody has helped me in this area. I have even gone as far as spamming the "Need Help?" Button. This is unacceptable and a waste of time. This just goes to show that they don't value their customers time. read more

Michaels - Custom Framing Section - Arts & Crafts Near Me - Whittier, California

My wife enjoy come to Michaels to shop for decoration for the holidays,home and for school. Be a teacher she needs the martial for school because that why she go to Michaels and getting the supplies for her school and save money. The staff are very friendly and knowledgeable on the items. read more

I recently visited the Michael's store for my Christmas decorations they had a very good selection and incredible prices! I picked up lights, a nice wreath and beautiful garland. The customer service was outstanding, I had seen a wreath online that I wanted, but couldn't find it in the store so the employees were helpful and checked in the back for me where they found the exact wreath I was looking for. Highly recommend checking this place out for your holiday decor needs. Five stars! read more

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First of all I love Michaels, but this location today did me wrong with customer service. The employee was ringing a customer so I decided to do self check-out. The employee finished ringing up the customer and then turn his attention to me. As I'm ringing my stuff out he continued to stay behind me the entire time until I was finished. He was watching me, and making me feel really uncomfortable. During the time I'm scanning my stuff there are three more customers are literally waiting to checkout, but the employee proceeds to tell them "I'll be right with you". The customers are literally looking at me and the employee like "WHAT THE HELL". I was shopping for Halloween decor with my two toddler daughters and it was just so uncomfortable. I won't be returning to this location if I'm going to be harassed like that! I didn't get his name and I wish I did because if he did this to me. He has definitely done it to other people. read more

I used to love Michaels on tine ordering. But, never again. I ordered Xmas houses. About $400 worth. Some came from a third party. Walmart, Costco and amazon takes them back and charges or whatever for the customer. Michaels dose not. They leave you on you own to take care of it. In the future the staff is great at the Whittier store. But, I will never use there order on line. It is not customer friendly. Store yes, on line no. read more

Went in to Micheal's today because UPS redirected my package that needs a signature, it was around 8 pm and store was empty only a older woman cashier Abby at the front, I tell her I'm here to pick up my ups package and she had me looking at the wall of Micheal's online orders for 10 min I keep mentioning that it's UPS and she just seems confused doesn't know what she's doing. She finally opens up a cabinet right behind the register and bingo, dozens of packages, she asks me what the box looks like and I'm like how would I know I haven't even received it yet, and she seems annoyed that she has to do her job and scan through the boxes, finally she finds mine and on my phone ups instructed me to present my ID but Abby doesn't ask for it and tells me I'm free to go, I'm like ok? That was easy. As I'm walking down the parking lot to my car I hear Abby YELLING come back I forgot to scan you out!! I'm so annoyed at this point it's already taken 20 min for a simple pick up and she's acting like I'm the thief when I'm simply picking up my belonging. I go back in and she's struggling to log into UPS on her device like I actually feel bad but I can't do her job for her. Just imagine an old person using tech. And this whole time she had been calling Valerie for about 20 min and finally Valerie comes and finalizes the transaction how it should've been done from the beginning. I make a comment that Abby desperately needs further training and she replies "ohh that's real nice" like girl you are just embarrassing yourself, I don't have to nice to people that can't do their job and cause inconvenience to customers. Anyways that's all. I really hope a higher up reads all of these reviews that all say the same thing about how bad the customer service is read more

This is my go-to Michaels due to its proximity to my home. The location is good and the parking is ample. The staff is hit or miss but the rest of the experience is on par with any other Michael's locations. read more

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Ordered online, very easy, got exactly what I wanted! Used the in store pickup! My order was ready when they said, picked it up ! Everything was there and ready! All together it was a perfect experience! read more

Here's the thing the story is always the same in every store. There's always an upset husband saying let's go! Attention corporate Michaels please put a chair or a bench in all of your stores. That way women can spend more of their husbands money . It wouldn't be so bad if they could just sit down somewhere. read more

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Big thank you to Bryant in the frames department! I ordered a frame for my CPA certificate and needed it by Saturday because I was going to have a professional event and wanted it on display. Bryant gave me a date for Friday, and if not, Saturday morning. Bryant got it done by Friday 5pm! Bryant was so professional and committed to having the frame done when he said it would be done! Your professionalism does not go unnoticed by the customers. Thank you, Bryant! read more

Customer service is extremely poor here I walked in and all I needed to do was return a incorrect item that was placed in my curbside pick up I just wanted a refund and I stood on a check stand for over 30 minutes for a simple refund. Many employees walked by and no one took a the time to help out Manager by the name of Valerie was called up twice and managed to take her time. read more

I had previously spoken to Boris who is apparently a store manager at this location an be promised that my return of the circuit air 2 was not going to be a problem. I had purchased this via curbside and when I opened the box the product was pre owned and was not working. I called the store to speak to BORIS and said I wanted an exchange and he claimed no issue whatsoever! And that he would let his managers know of out conversation. I drive 30 mins to this location and the minute I walk in the manager PERLA ROSAS turns to face me and says "IS THAT A RETURN?!" Mind you she didn't even greet me the minute I stepped into the store. She looked at me like I'm a criminal. She had a disgusting tone towards me ! Istudered in disbelief of how she came at me and said I needed to see BORIS. She followed by saying he wasn't in the store and that she would call him and I had to wait. She said all these words to me like she was fed up and I had done nothing but walk into the store! She gets with him on the phone, hangs up and tells me that she cannot do my return because the box was open. Flat out. I look at her and said yes of course I need to open the box to make sure my product is working and it's not. I didn't want a refund I wanted an exchange. Which I had already spoken to BORIS about and he had said there will be no issue. She had the most disgusting attitude ever! She was rude she was arrogant and had NO customer service! Idk how she got that manager job! If I was her boss i would fire her in a heartbeat! Both of those people have horrible communication skills and need to take training again on how to treat their customers and how to communicate among themselves better! BORIS said he would speak to the manager to let them know about our conversation and he never did! PERLA ROSAS looked at me like I was an idiot! If I can give this store 0 stores it would have a million of them! You had to be in my shoes to understand my frustration and to see the disgusting looks she was giving me. I have not encountered such ugly attitude from an employee at a store in such a long time!! She needs to find a better job that she'll be greatful for because there's many people that wish had a job and she's doing a pathetic job at hers! I was so sick of the way she treated me that I took down her name and store number and spoke to corporate about her! Hoping they will give her some type of warning or training on how to treat customers again cause she obviously forgot!!! Horrible time here! I will never go back!! Ever! read more

I drove 19 miles to this location from home. The store is huge, great selection, and clean. The store staff was very helpful and I noticed there was a lot of teamwork going on between them and the manager. I had a very pleasant experience while shopping for my favorite holiday Halloween! Thank you so much good job! Even with gas prices, the way they are. This is my store now! read more

I do not recommend this location to utilize as a UPS service pick-up location as I was ensured that they can handle UPS package pick-ups. I had provided this location with a Next Day Air shipment on Tuesday, 12/31/2025 and should have been delivered to my customer by Wednesday, 01/01/2025. My customer was extremely upset as they had taken time away from their family to install the product on New Years Day but never received the package. I spoke to Customer Service on Friday, 1/03/2025 to find out what the issue was. They confirmed that they were still sitting on the package at their location. They had mentioned it was because UPS did not pick up at their location due to the Holiday.. the Holiday was 12/31 or 01/01 if that was truly the case. However, as a CS Supervisor for my own company, I would not have allowed such a delay and take initiative to reach out to the UPS carrier if there were packages waiting to be picked up. Due to my customer being upset, this may effect our future business with this client. The Michael's customer service gave no apology and was very dry in handling the situation. Please train your staff Michaels. read more

I don't know why they bother having employees if they're just going to stand around talking to each other instead of assisting customers or I don't know, working. Check out is a joke with no guidance whatsoever. I honestly am with the older folks on the self check out situation; get rid of it if you can't have someone competent running/directing it. I already stopped shopping here unless it's a last minute need. Over priced and zero customer service. read more

This location does not have a curbside pickup, regardless of their signs stating they have free curbside pickup on the entrance of their doors. I walked in asked the staff where the curbside spots are located, they laughed and said we don't have them. read more

Michaels - Arts & Crafts Near Me - Whittier, California

Worst consumer service I've ever received at any Michael's store. Had me on hold for almost 12 minutes until I hung up and called again to be placed on hold for another 6 minutes. Smh guys, your stores are never busy. I just needed in stock info on a faceless paper roll... read more

Michaels - Kept on hold for 12 minutes - Arts & Crafts Near Me - Whittier, California

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Very quality water. The water fountains work very well and are ice cold. The only concern I have about the water is the fact the motor is so strong that in kind of splashes once it hits the ground getting you a little wet. Other than that I have no other concerns. 10/10 water! read more

Michaels - different height water fountains - Arts & Crafts Near Me - Whittier, California

Was waiting in line for the checkout and the staff member went behind me in line to bring the two young men behind me to a closed cashier to help them. I proceeded to wait another 5 minutes. read more

I usually can't say enough awesome things about this Micheals location. Their register clerks are super sweet and have great customer service! Their stores are clean, organized, and I love their selections. The staff are knowledgeable and friendly (sometimes it is tough to find them though). However, usually my visits to this location go nicely, and I buy more than I came for Lol. My one and only suggestion is that the management team find a way to either open the bathrooms up again, or at least allow the elderly to use them. I understand that Covid-19 has been a health issue, and that we need to stay safe. So, if that is the case, provide customers with a warning that bathrooms are closed; a sign posted up front, and a message over the teleprompter as a reminder. A lot of elderly shop here, spend a lot of time going through isles, and loose track of time. I hope the management team will think of ways to show courtesy to their elderly customers, like my grandma and my mom. They come often, and they are usually happy customers, but today both my grandma and my mom had to rush out of the store to find a bathroom because they are now closed to customers at Micheal's. Only employees can use them? Yikes! Not a good thing to find out when your ready to use the restroom! Although, I should say their previous bathroom system wasn't working either. Especially since it is tough to find employees, and you need an employee to unlock the door. My suggestion would be; set up a code system that customers can use and change it daily, or have someone come clean the bathroom so that you can have the restrooms open and available at all times. Not sure if my review will matter, but I am hopeful Micheal's will read it and respond with a solution. The ironic parts is that this is a craft store full of creative ideas! Hopefully they'll think of a creative way to meet their customers needs. read more

Selection was very good and they just started to carry fabric which was advertised at a very good price for licensed fabric which prompted me to check out. Great selection of licensed novelty print. The cutting table was way over at the framing dept. which was inconvenient. The young associate was helpful and was nice. The nightmare began when I proceeded to pay for my items, I was over charged for each yard, instead of the 5.99 per yard I was charged 7.99 and I was charged for 4 yards instead of my 3 yards .When I questioned the mistake the associate called the manager and even in front of me stated that I was the one confused!!? All along when trying to remedy this issue, I was made to feel that it was my mistake and I was trying to get away with something, the manager never went back to check prices on the wall , which was clearly posted at 5.99 per yard, even at that she insisted the price was 799. At this point I was ready to walk away, when their computer confirmed the correct pricing, not once was there an apology!! This Whittier Michaels has a great selection but would I go back? No Way! I definitely do not want to be treated like that ever again and the store manager needs to take training, she had no idea of the items , prices and the proper way to interact with her customers. read more

Michaels is pretty awesome because....... They have tons of stuff in stock early into the season. Example right now it's 10/04/2019 they have been carrying Halloween stuff for weeks back. If you needed some stuff to decorate, this is the place to grab those items early! Plus, they often have 40% off sales for massive aisles at a time! What more can ya ask for?! My wife and I just love love their selections and timing of their products availability. read more

Had a very pleasant experience here today. This store is huge. Lots of sales and I like that you can go online and get a 20% off coupon while you're there. Very clean and organized and employees were very helpful and friendly. read more

i came for some spray paint for a project and i pushed the button at least 10 times and no one came to help. i walked the entire store and couldn't find a single employee. it took 30 minutes for someone to help me. read more

I had a return that missed the 60 day date by a week and they wouldn't even give store credit. It was not a clearance item. They could still sell the product. Maybe next time I won't be honest and take the receipt read more

I truly love shopping here. Everything is always so clean and organized and kind helpful staff is always so willing to help.

One of my favorite stores ever! And at this exact location! I go here all the time to get paint, painting supplies, candles, especially around the holidays like Christmas, it's all so beautiful and so many decorations... I always use the app for discounts and coupons as well and they always do discounts or sales without the app... I love it here read more

Went into the Whittier store at the Quad on 11/26/24 @ 7:00pm & the two girls that were working, one at the registers & one stocking were extremely rude. The registers were closed they said & only the self serve kiosk was operating. After scanning my items & trying to use my coupon, it would not adjust the price. Tried again, & after a second at temp I cancelled the order & went to the register. She did not attempt to help me & said the front registers were closed & that I had to use the kiosk. I informed her that I wanted to make the purchase & that if the kiosk wasn't working she needed to open her registry to ring me up. After many side eye rolls to the other employee, including a few rude laughs between them, she finally rang me up. I don't understand the disrespect & will never shop at this location again. I will continue to shop at the Walnut Michaels where the young adults there are respectful. read more

Nicest staff. And everything is always so clean. I wish this one was closer. Because it's the best one I've been to

I was excited to visit this Whittier store as one of my first non-grocery-shopping outings since the pandemic began more than a year ago. The shelves were well-stocked, and looked organized and attractive. Suzanna, who helped me at the register, was extremely helpful, and friendly. She made my experience excellent. I will continue to shop at this store! Thank you for your fantastic customer service, Suzanna! *Please note that restrooms are still closed to customers. read more

I used to love going to Michael's in Downey back in my stay-at-home-mom-scrappingbooking-days. Flash forward a few years later as fate deposited me gently in Whittier making this Michael my neighborhood hobby store. They suck. Point blank. As far as the store goes, it's huge, they had most of the things I was looking for my son's reading project and they are clean. However, DO NOT expect anyone to ask you if you need help, to greet you, to thank you, to smile, to look at you, or to interact with you. Most of their employees are kids who love being on their phones or messing around with each other. The cherry on my sundae was when I purchased about 20 items and the kid behind the register asked me if I needed a bag. Well of course not! I was just going to balance it all in my head girl! They should seriously invest in training their employees. It's a disservice to their work ethic not to. #JustSaying read more

Michaels - Looks like freaken Black Friday up in this bish!! - Arts & Crafts Near Me - Whittier, California

The team member I am about to describe has been ay this location for years, and I know because I have lived by this location for nearly all my life. All I can say is geez this woman is so RUDE, she can't smile for a thing and forget it if you ask her to do anything. Rolling by stacking shelves doesn't say excuse me, just expects you to move out of her way. I hope she leaves soon because every time I go and see her face I just want to walk out of the store she is so unpleasant. Over all the store is always very clean, but could be better stocked and always has a clean bathroom ready to do. Aside from the mean manager lady who reminds me of the lady from monsters Inc. the place is good for what you need it for. read more

I've been looking for a nearby crafts store, besides the JoAnn's that's also in the area (but further down on Whittier Blvd). Located at "The Quad," this Michael's is neat and offers everything a crafty person wants! Service is fairly friendly here, but it does feel a lot more like a walmart: you see the clerks, but they just do their walk around, unless you ASK them for help. You have to make an effort to get their attention. BUT! If you know what you're going to get or open to browsing for new ideas for crafts, this is a good store. This is my place to get yarn, felt and anything I need to get crafty! read more

I've used the a few times for curb side pick up. I've had so many problems with the Downey store but Whittier has it together! My orders have been ready within the hour and it takes only a few minutes after I call for an associate to bring out my items. Would rather drive a little further to use their curbside pick up. read more

Please update if you're open for in store shopping ASAP!!! Please include any instructions for shopping in person too.

José at this location went above and beyond for us! He asked a manager three different times trying to work out an issue for us! In the end he was able to help us get what we needed same day! Thanks José! read more