By Far the most Disgusting and Blatantly Rude 'customer service' *(if even that)- EVER! Three young woman*(Two with eye glasses-Including the so called 'Manager') were/ARE VERY IMMATURE and EXTREMELY RUDE and Unprofessional girls, probably still in high school, or If Not just really, REALLY Lame and EXTREMELY Untrained w- No Consideration, Common Sense nor Manors !! Sadly All Hispanic/Latina/Mexican *(It's a shame when it's you own 'people') who don't care about their jobs, their 'customers' and Probably themselves. I Caught the two current cashiers and suppose 'manager' on Wed Nov 29th 2017 from 430 pm - 6 pm ....In many LIES , When Regarding an 'Hallmark' online order I purchased a week ago with A Tracking # that had been already Marked 'DELIVERED' in their Montebello, CA parcel facility *(For Pick-Up).....They were LAZY to look for my items that had been there 3 work business days already in their shop. I Even called the Actual "Hallmark.com" Customer service call center 1-800 # to assure my package was there again and they stated- YES- it is!! So the Rep 'JC' from the call center had me on hold and contacted the store herself; Sadly- she as well came back on the line and Apologized and stated she also had the same female cashier and aledged manage *(from this montebello, CA- "Ruggle's Hallmark shop") who were EXTREMELY Rude to her as well and gave her the exact same excuse with EXTREME Attitude....!? I was in shock, She even took it upon herself to write Up a complaint on this actual pathetic store not only for me but also for herself, She stated that she wanted the 'Hallmark Corp." to definitely know how Bad these people/'workers' were on ALL ends!! I was extremely Upset and still went to the store myself and collected and kept my composure and try to give the four snickering workers *(including this 'manager') the benefit of the doubt- But NO- they all had 4 VERY LAME Different excuses 'Why they could not get my package'.....Very lame how when I got them all together *(after having to come back an 1 and 1/2 Hr's later because ,they kept changing their story of when the 'OWNER' would be in !??? Finally Fed-Up I demanded the clueless cashiers call the "Owner" on his cell...They were Very Hesitant but by the 4th try Finally got a hold of him and I had to ask TWICE to Speak to him on the Phone...Lord of MERCY- turns out he told me "So sorry-please excuse these 'girls' they are of a new generation and they were not suppose to tell you I would be in tonight, I am not coming in , However my wife has the keys to the shop she will be in TOMORROW and we will call you to pick up your item!!" I Just hung up on him- and looked at these girls disgusting smirks and just said, 'Why did you LIE and keep me here waiting coming back in fourth from 430 pm -to- 6pm !?, He just told me himself he told you he was not coming in today- You've completely wasted my time!" They just laughed and acted surprised and Literally were blaming one another the actual cashier w/the Pathetic/VERY Lame so called manager, She just stood there looking Dumbfounded and ran-off...as I then just looked in Total Disappointment and Disgust at the other clue-less 'cashiers' and said forget it I'm CANCELING my order and WILL get FULL Credit!!!! As I walked away so IRATE on this upsetting level of EXTREME UNPROFESSIONALISM!!! I WILL NEVER EVER BUY FROM HERE AGAIN....I WILL TELL EVERYONE I CAN ABOUT MY SAD EXPERIENCE WITH "RUGGLE'S HALLMARK SHOP, Montebello CA", I will even let them KNOW the The Hallmark Corporate Call Center Is even Disgusted with them and that their own Rep's Filed a Complaint Report on them!!!!!!!!!!! AVOID THIS 'shop' at ALL costs They will take your Money, NOT ever want to give you your Item even when you go to 'Pick-Up and It's Been OVERLY READY!! ...They will just LIE,LAUGH,GIVE YOU LAME EXCUSES and PUT YOU ON A GOOSE CHASE -TO WAIT FOR AN OWNER THAT WILL NEVER SHOW UP!!!!! AND EVEN IF YOU DEMAND THEY CALL HIM SO YOU CAN TALK TO HIM, IT WILL DO YOU NO GOOD!!!!!!!!!!!!!!!!!!BAD BAD KARMA ON ALL THESE DEGENERATES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!WHAT GOES AROUND COMES AROUND.....10X'sFOLD! read more