The staff at this location is amazing. Stellar customer service. Super helpful and friendly - I need a little extra help and Alondra was just lovely. Brandon also made me feel very comfortable. The selection was great - they had something in stock that is out of print and I've been looking for it for a while. I definitely recommend this location read more

Great store for all your arts and crafts needs. Love the store when it breaks out with all of the seasonal stuff. Halloween coming up and saw these awesome beautiful decorations we could use at home or the office or school or any place that wants to get ready for the holidays. I almost bought all of them to pass out to family and friends. Glad the store is still operating with all the challenges California has experienced. read more

See all

Big store with good selection and service. It was my first time there. The parking lot wasn't very easy to navigate and very crowded. The different areas in the store are well marked and I found the brush cleaner I was looking for right away. I also bought a new fall doormat I needed too. I would visit again if in the area. read more

One of my favorite places to go for any kind of supplies. Wish there is more of them. Had to drive 30 mins across town but got what I came for. Never disappointment of not finding what I need. read more

We popped in for a handful of supplies for a bottle person project. Amilia was so kind and helpful! Thank you!!

Stopping in for a calendar book, I know Im late in the game being that we are already in February. So disappointed that i didn't find anything, not one single calendar book in any size, uggh. They are ready for spring and Easter with some great decorations and gift ideas too. Loved the blue decorations for the laundry room and the feminine bathroom and tea decor. They always have some sort of sale with great savings for your wallet. There was so much I wanted to take home with me but I had to really think if I would get ling term use from it. read more

See all

Came here to check out their Halloween merch and it didn't disappoint. I personally like the idea of incorporating pink into holidays for the sake of keeping pink as a general light aesthetic theme for my home, makes it so I don't have to constantly phase out one set of holiday decor just because it doesn't match my new set. Michaels now has Halloween decor that incorporates pink and I was in love at first sight! I ended up limiting myself to a pink skull but the other merchandise they had was gorgeous. It gave off a very vintage/spooky vibe which I loved. If you're looking to make spooky not only fun but also sprinkled with pink definitely check Michaels Halloween section out. My sis in law and I also walked around looking for good deals and random things we liked. It seems like they have quite a few Halloween craft activities as well as Dia De Muertos crafts as well. With almost everything being 40%-50% off we got some good deals and spent under $50, the cheapest Michaels trip I've ever had haha Plenty of parking, employees greet you when you walk in, there's always carts ready when you walk in the the left and the seasons hot topic is always presented in the front when you walk in. A great location to shop at! read more

See all

This review is for Alondra, who was exceptional! The Michaels employees have always been very helpful here but Alondra stood out for her superb customer service. I appreciated her honesty in answering some of my questions about different paints but what really drove me to write this review is her concern for the safety of her customers. A man had approach me in the store (he had the smell of alcohol emitting from him) and she was diligent about making sure i was safe and that he left without making a commotion. She treated him with respect and professionalism despite her concerns. On top of that, when i was checking out, she even said "well make sure you get to your car safely." It's really freshening to see kindness from strangers in this day and age so I commend her! Thank you Alondra read more

This location front associate has some nasty personality. She is younger person very obnoxious. How do you work in retail and completely rude towards customer? I only asking one question in regards of using a coupon. She acts like I won't pay for the items on hand. It's just inappropriate for working directly with people. I suggest the management should retrained its people to ensure the quality of services are met to standard. It's ridiculous for going to shop and buy things and being mistreated. read more

Arrived here on a Saturday around 11:45 am with my sister to purchase some art supplies for her. It's a great plaza since Michaels is there for arts and crafts and dollar tree is next door for any items you want at a cheaper rate. Spacious parking lot so nothing to worry about. Michaels always coupons posted on their website so you'll save money nonetheless. We got 4 items- 2 sketch books and 2 graphite pencils. They've automated their checkout process with about 80% being self serve kiosks since majority of customers pay with card. I like how you can easily find posted coupons on the kiosk so you don't have to scramble for your phone for a certain QR code. Easy check in to find my items and seamless check out process. read more

Michaels - Arts & Crafts Near Me - San Jose, California

See all

They do not answer their phones. I was in the shop to pick up a picture which needed to be reframe. However, the person who called me to pick it up was out to lunch when I came in. I asked them to have her call me when they return, but never received a call back and they don't answer their phone after calling 6 times. read more

Really dislike Michael's. Price in store is always more expensive than online. They canceled my curbside pickup, and when I went in store to get the item, not only was there a huge stack of them, after sitting in a 20 min line they tried to charge $8 more than was advertised online. Always check. read more

This Michael's store tend to have variety of inventory compared to other Michael's stores I have visited. Need to mention that staff at this location is friendly and helpful. There's always plenty of parking spots available. The fact that a dollar store is located next door makes the trip convenient. read more

Curbside pickup ends at 6 pm . Asked the cashier if she can have my stuff ready by the time I get there. I asked her if she can also put tape with my order. She replies with " You have to come in for that. " I get in the store and ask her what aisle the tape is in. She said aisle 17. When I went to go check she gave me the wrong aisle and I stumbled upon tape in a different aisle. The store was pretty dead at around 6:07 . Customer service was pretty bad . It's like no one wants to help you and they pretty much have an F it attitude. Waste of time trying going in the store with a curbside pickup . After I was done paying for my tape I had to go to a different person to get my pickup order. They even messed up my order and forgot to give me my gift wrap. Omg. Guess next time I will try to make it in before 6 pm when you have curbside. Such a headache. read more

I bought a 24x36 frame and realized I got the wrong size. I came back same day a few minutes after my purchase to exchange for a smaller size (20x28), same brand, same sale price as well for 7.99 (I also used a $5 coupon and didn't want to lose the discount). The woman at the counter told me I have to come back in two days just to do that. I told her I'm not happy with this policy that makes no sense and want to just return the frame, she said I can't return it today and have to come back in a few days. What a very stupid and inconvenient system this is for something so simple. Not coming back here. read more

Michaels - Items are same brand and price but can't do an even exchange on the same day and have to come back another day to do this... - Arts & Crafts Near Me - San Jose, California

See all

Uniqueness: Not much really... Just like your ordinary crafts store. And the fact that there was a rat found running on the shelves so be extra careful. Wait Time: [x][x][x][ ][ ] Craft Quality: [x][x][x][x][ ] Service: [x][x][ ][ ][ ] Setting: [x][x][x][ ][ ] Price Point: [x][x][x][ ][ ] Recommendation? Be sure to download the app and get those coupons to good use. Go a few weeks before the big holidays occur to get big discounts on holiday decor. This Michael's has been here for more than a decade I believe and it's really the only craft store in the area that you can go to. Has all the main craft supplies, from fabrics to art supplies, you'll find what you need here. But with that in mind, you probably won't be getting the great support if you have any questions. The staff here aren't really there to help you, just really make sure that you got what you needed and make sure that you buy them. The fact that there was a living rat running around in the shelves is quite nasty to see happen, and makes you realize that people here don't really care much about the things here. If you're looking for a more larger selection of craft supplies though, go to Hobby Lobby in Morgan Hill. It's much more spacious and has more craft things in my opinion. read more

No classes offer at this location. So sad that they don't have them. I would like to enroll my granddaughter in a crochet class.

Yesterday, we bought some glue here that turned out to be defective (it had coagulated, possibly because of having been on the shelf too long). Entering the store this morning, we were greeted in a very friendly way by Amy, whom we informed about our situation, offering to show evidence that the glue had spoiled. "No need to explain," she said. "Let me save you the trouble of doing that and promptly refund your money," which she did, in a way that was polite, pleasant and efficient. I felt as if I had gone back in time, decades, to an era when customer service was what customers dreamed it should be. Nice going, Amy! You can be sure we'll continue to keep shopping at Michaels. read more

Ordered curbside pick up and I've been waiting in the car, didn't know it's inside the store pick up. Very slow customer service. read more

Michaels - This doesn't make sense! - Arts & Crafts Near Me - San Jose, California

They don't match their online pricing! I went in store buy a frame and it was 40% off online, but wasn't marked in the store. I told them at the check out counter and they said that's if you buy online ONLY. They wouldn't honor their own price!! So they actually told me to place an online order BUT it wouldn't be ready for pickup for 2 hours, even though it's sitting right in front of me. And I run the risk of someone else buying it in the meantime. Good job ripping off your customers by having higher pricing in the store. I got the frame on Amazon instead, it was worth waiting than buying from them. read more

I went to buy some paint and looked for a mask sign on the front door. Nothing. So i see a sign inside the store that says that vaccinated people don't have to wear a mask. I get to pay amd the cashier tells me next time i have to wear a mask. i told him what yhe sign says, since he obviously isn't aware of it! I then say you should take it down. He doesn't say anything after that. I went to another county the other day and no harassment! read more

Michaels - This was the only sign. - Arts & Crafts Near Me - San Jose, California

Very calm pleasant experience inside of this store. So much home decor to look at and we went during the perfect time on a weekday during the morning. No crowds and we really enjoyed ourselves. The front counter employee with the glasses she was very friendly and had a welcoming demeanor read more

Great customer service and friendly staff. The employees are always so helpful when I need assistance or have questions.

Hands down the BEST MichaeL's Craft Store I have ever set foot in. Huge store with tons of crafty offerings. Every aisLe was cLean and neatLy LabeLed so finding our suppLies was extremeLy easy. Every empLoyee that I encountered was friendLy, weLcoming, and had a smiLe on their face. We were even greeted on the way out- who does that??!!! Way to go on that extra miLe regarding customer service!! read more

See all

Me and my friends came in to grab some supplies for our project, we had an employee follow us around the whole store saying rude comments towards us. Every corner we bended she would be there asking us questions, we just wanted to shop, while she was accusing us of stealing. We used to live this Michaels, however we will not be coming back read more

I get all my painting supplies here, people are nice, and the good coupons keep me coming back. read more

Michaels - Painting work area for artist. - Arts & Crafts Near Me - San Jose, California

Anyone with even the tiniest bit of creativity needs a Michael's. I'm so lucky this location is within one mile of my house. I have always been able to find stickers, arts & craft supplies, foam visors, T-shirts, aprons, baking supplies, gift wrapping supplies, picture frames, spray paint, spray adhesive, and even thank you notes. On my most recent visit, I was looking for artificial flowers to spruce up a "Derby" hat. Michael's had a good selection of colors & styles. I found exactly what I needed. Okay, I want to revise my original statement. If you don't have the teeniest bit of creativity in your body, you SHOULD go to Michael's. You might feel just a bit overwhelmed with all of the stuff they have, but it is organized and clean. With all that Michael's offers, you may just find yourself becoming creative. Have fun! read more

Michaels - Arts & Crafts Near Me - San Jose, California

See all

How can you not love Michael's? It's one of my favorite craft stores! They always have what I need and if you download the app you get discounts! read more

Michaels - Arts & Crafts Near Me - San Jose, California

Super sweet staff here. I was looking for a replacement on an item I bought which chipped. The clerk made sure my new one was wrapped extra well. Thanks. read more

Went into the store to purchase a scrapbook case to hold some paper I just found. Had mask on my chin and walked through the store with no problems. Get in line with other customers, chat with a lady with a baby no problems. Not a problem until the young lady behind the counter made it clear I was to wear my mask or I would not be rung up. I was in line already for about 7 minutes so I'm not going to just leave. I get to the register of course it has to be her and she refuses to ring me up without my mask covering my face, pull it down to cover mouth while I pay and she refuses to proceed until I cover my nose. Pull up to cover nose and then she hits button that pops out receipt. Mask at mouth and not face....she won't give me my receipt. I finally left when the receipt started to print because she mad it EXTREMELY clear I was bad and I won't get my receipt unless I follow her policy. I left without the receipt just so Michael's is aware. The best was she got a lady in line to join in and the couple to my right as well. Cool we use gang mentality to force guests into submission. So no receipt and here I am telling a true story. Mask or no mask....maybe Michael's should go the way of In N' Out and just not have employees do the governments biding. October 27 @ 2:45 pm just in case Michael's wants to verify which I ask them to do via security footage. read more

Michaels - Arts & Crafts Near Me - San Jose, California

Went to Michael to buy a winter project for my daughter to do during her 2 weeks off from school. We went with our small dog and determined to buy her a toy also. We were in our spirit for the holidays. Until this woman, Claudia, yelled at us so loud while we were a long distance apart way in the clear aisle. bc we let the dog play with the pom pom that we would buy for our dog. I understand her intention but I appreciate it better if she can come up to me and tell me in person instead of screaming at me in the middle of the store as if there's a big drama going on. Since she is the store manager there, I couldn't report to anyone higher than her. Very disappointed how the rude employees drag Michael stores down defeated by other better customer service places. I would be sad to see them closed down slowly eventually but will not be surprised. read more

See all

There's literally a giant line every single time I go yet only like one cashier yet I see other employees just standing around, and the employee's are usually pretty rude. This is the situation no matter what micheals location I go to. I've had very few good experiences with their employees. read more

I came here to purchase some arts & crafts for my daughter to do & after my husband also had purchased more things at a different store I wanted to return some things since I wouldn't be needing them anymore, unfortunately I lost my receipt. When I went back I was told I could only get store credit and any other day I wouldn't mind but I didn't need anything else for these projects I'm doing with my kid, so I just wanted to return some stuff. The manager Amy from the beginning was very dismissive, I've worked retail for 14 years & I know that in every system you can find copies of every transaction made, after I told her that she agreed to look for my receipt, she proceeded to say it was going to take a long time, she said she would call me the following Wednesday, she failed to do that so I called back on Thursday, a different manager told me there was a print copy of a receipt upfront with my name, so I went in today & when I told her thank you for looking she then told me how she was going to call me because she wasn't sure if it was my receipt or not, when they scanned my things apparently it was not. She said she would look again and also stated how it's a very long process that she had 300 receipts to go through, saying whatever she could to make me get impatient so I would just want to leave. Although I had information like the time, what register I was helped at, and the amount total that I paid with, as well as knowing the amount it was , not the cents but the cash total. From the beginning I knew she just didn't want to help me, if we're being honest I felt racially profiled. I called a different Michael's talked to the manager & told them my situation, they proceeded to tell me how it takes up to 5-20 mins to locate a receipt especially with all the information I had to help them, they mentioned how she probably didn't want to do the work and actually help me. So I called customer service, told them my story & got my receipt. I will not be shopping at this location again. Amy made me feel completely uncomfortable and people like her shouldn't be working in this field if they don't have the same respect for every paying customer. Overall bad experience. She was saying anything to basically get me out of there, I was respectful from the beginning and gave her the benefit of the doubt TWICE. Like I said she was very dismissive. Amy if you're reading this, do better. read more

This review is specifically of the framing service with Aaron Brothers. The store itself is usually understaffed but clean and well-stocked. I placed an order online on a Saturday and was given no paperwork or order number and had to call their 1-800 number to have information sent to me to complete the order at the store. I was contracted at the store to bring in my artwork for a poster I was framing and when I got there they told me, "No, we just need you to verify the measurements and we will order the frame. (This was two weeks after I placed the order). I let them hold the artwork in the same to ensure less running around. I come to pick up the frame and there were gaps of space on the sides of the poster which they added a colored paper. The poster is also not centered correctly. I asked about this and the manager (who had been reasonable up until this point) said, "Your measurements were wrong." No, they were not. They were exact. She must have forgotten she had the actual poster for two weeks to prove my measurements had been correct all along and the wrong frame was ordered. Don't blame the customer when you are wrong. Never again! read more

See all

One thing I hate about Michaels is the inconsistency in how they do things at different stores. This location is cheap... not in cost but cheap towards their customers. Imagine placing an online order and going to pick it up. They then bring it out to you, dump it out of a bag and expect you to collect it in your arms and walk out. Excuse me, may I please have the bag for my items? We can't give them out. Every other store I've been to hasn't dumped my order out of the bag used for online orders. Here you can have a paper one. Oh, thank you. How cheap can you get? I have one more thing to get before I leave. Go to main registers and the young man ringing me up seems not in the moment. Was he on a personal call with the earpiece in his ear? Not sure but not one word was exchanged between us. Didn't ask if I was a rewards member... not even a thank you for your patronage. Can't really get anymore disappointed than I already am. Maybe if I add the messy store that'll push me there. Probably won't shop here again unless the deal is too good. Wouldn't pay full price for anything here. read more

I'm literally standing in the store typing this. It has been 20 minuets since I pushed the button to get help with markers. No one is here. Not sure what I need to do to get help. It's not my fault you guys moved the markers all the way to the back and made things a bigger hassle. Wonder how many times I need to hit that button to get a marker. read more

See all

The World According to Noelle Allergic Girl's Guide to Life They have a great selection of supplies for scrapbooking, knitting, painting and floral arrangements. I love the selection of Wilton baking supplies. The customer service is good on the weekday and non-existent on the weekends. The parking lot is sketchy and sometimes difficult to navigate. I wish the Micheal's once located near Oakridge was still open. Noelle's Notes Decent craft store. read more

This review is NOT directed at the employees of this store in any way, shape, or form. I'm royally annoyed because I downloaded a 40% off coupon from AAARP or something like that. I then went to this Michaels to purchase a 13x19 poster frame for my man-cave...actually more like a man-corner... I found the frame I was seeking. My little one selected a book on manga-drawing. Up to the counter we went. I told the gal at the counter that I wanted to apply my 40% coupon to the frame purchase. She told me that it didn't apply. I then asked to apply it to our daughter's book purchase. Again, I was told it wouldn't apply. Basically the coupon has a shiat--load of fine print, that pretty much eliminates anything I'd go there to purchase. I feel pretty ripped off. Especially since I've spent a few hundred bucks on a frame job at another Michael's, and have shopped there for years. I've had jobs where folks have come in with expired coupons, etc. I've usually found ways to accommodate them, if only to create goodwill. Michaels, here's a little free advice: don't offer coupons that are written by committee. It's kind of chintzy. What's really funny is that my paper receipt has a 40% off coupon as well. Michaels, what are you trying to do to me here? Next time I'll buy from Amazon. read more

Michaels - Here's the coupon in question. - Arts & Crafts Near Me - San Jose, California

I got some paintings that were not the standard size and I needed to get custom framing done. They were super nice and helpful. It is not cheap even after the "discounts" but it was OK since they did a good job. read more

The line was very long but only 1 open register! Management seemed not care. Poor customer service. read more