I've moved several times over the course of my military life. This moving company is the BEST I've worked with. They were timely, pleasant and had excellent customer service. I plan on using them again. As a Yelp Elite, I've reviewed a bunch of business, and this one ranks HIGH on my list. Great business! read more

I had previously used Michael's Movers back in 2020 and had a positive experience. However, this time around the experience was very different. I was sent a crew of three individuals. One individual was an adult male named Hector, the other two looked like teenagers and between the two, one was a young ~18 year old female. While I was leading them to the unit, the men were walking behind me. I heard them talking in Spanish and speaking about a woman in a degrading way, making sexual comments. They did not realize I speak and understand Spanish. I am not sure if they were talking about me or someone else but as a woman, I felt extremely uncomfortable in that moment. I made the horrible mistake of ignoring the comments and led them to the unit. The man Hector started with the couches but made the mistake of setting my couch upside down on the hallway tile FLOOR in front of the elevator while it was UNWRAPPED. I told him "could you please wrap the furniture?". He proceeds to ignore me and continues going about his job. I repeat it a few more times and then finally say "are you listening to me?" in both Spanish and English. He says "I don't need you to tell me how to do my job. You could've said it nicely." At this point, my couches are still in front of the elevator unwrapped on the DIRTY FLOOR and another piece of it is inside a box in the elevator, unwrapped. They were leaving my things completely unattended inside the elevator. Also boxes that were not yet taped shut with valuables, were left unattended inside the elevator while people were using it. My brother in law also asked Hector to wrap the furniture and Hector proceeded to say that "he knows what he is doing" but was not wrapping the couches or responding to our requests. At this point, I was worried a verbal or violent altercation would start with me or my family as Hector's face was red and he looked visibly angry. I called the owner to complain about the entire situation and told him his employee was showing hostile behavior for simply asking him to do his job. I asked him to either send me someone else or give me a discount. In addition, I let him know that the employee was playing loud music from his phone while doing his job and did not take criticism well. The teenage boy was also taking personal calls while on duty and moved extremely slow. The owner gives me a call back after talking to Hector and blames the situation on me saying I was aggressive and to let him "do his job". His employee lied and completely changed the narrative and his boss believed him. At this point, I am LIVID. If I see my furniture on the dirty floor, unwrapped and my valuables unattended in an elevator, I WILL SPEAK UP as I paid a lot of money for this SERVICE. The movers did not even complete their job. They left after 3 hours and did not set up my bed or couch, did not take off wrapping from the mirrors, and did not take 5 boxes as they did not finish. It should not have taken that long to move someone from a one bedroom apartment to another complex within walking distance. They didn't even use the moving truck and were still unable to finish the job. The boys are also thieves who charged me $45 for having to use the stairs when the image below states the 3rd floor is actually only $35. They moved really slow and after the incident, it honestly seemed like they moved even slower on purpose. The young girl, Alejandra, was actually the most respectful out of all of them but the other two boys made me feel uncomfortable from their sexual inappropriate comments to their hostile behavior when presented with criticism. If you're a young female, I would not recommend having Hector as your mover. I did not get the other teenage boy's name but please do not book these services. The experience was horrible and made an already stressful situation even worse. I worried for my safety after seeing how hostile and aggressive Hector reacted to wrapping my furniture, a simple request for a service I am PAYING for. In the past, Michaels Movers completed the entire move from start to finish in 3.5 hours even with having to drive a 30 minute distance. This past experience was honestly alarming and leads me to believe background checks are not being done on these individuals. Also, that they are just looking to hire cheap labor hence the teenage kids including a young barely 18 year old female. read more

This is the second time I have used Michael's Movers and they were an actual answer to prayer. Jesús and Moy were communicative, on time, and super hard-working. Jesús reloaded my storage unit 3 times in order to make everything fit in a VERY impressive game of tetris. Pricing is very reasonable as well. Highly recommend. read more

Great service and price. Showed up early and was efficient and done in two hours. Definitely will use again

This company is horrible I would highly advise that you don't use them. I recently discovered they changed there name multiple times due to bad ratings after they showed up for the move. This company has went from Arating movers, teleport movers to now Michael's movers just by changing the address and name of the business. I know because I booked them last year under Arating movers and was highly disappointed in my scratched items and intentionally thought I was booking a new company in business. I confronted Roberto the manager he falsely claimed it wasn't them .They also hit a car last year backing up the truck and drove off( exactly why I would've never booked if I would've known) The truck was raggedy the same one from the years prior with torn off electrical company writing. The movers intentionally move slow to increase your time. They failed to wrap expensive Items as I requested and scraped a 3000 dollar couch. They knew I had glass items and didn't bring up blankets instead they kept going to the truck one by one to add time. They didn't wrap my glass mirror(even after I requested) I had to request glass be wrapped still didn't. I was told The will go to a 4 hour job, he refused called his boss and began speaking Spanish. I literally had to help load the truck and Roberto instructed them to go at their pace . They arrived and literally stared at me until I asked them to get started. Once I seen scratches I reported it and Roberto refused to do anything about it instead they locked my remaining items on the truck immediately and proceeded to threaten me with holding my items to pay although the job was not complete. I was told payment was due after the job was done hence they have a policy that states 99 dollars and additional overage that's why you don't pay until after. They wanted to get the money right away due to damage they caused . The inexperienced young man argued me down that his job was done at two hours although I booked for 3. Then began saying he didn't speak English. After I was forced to give my card He reopened the truck and started slinging items so bad the apartment manager had to step in. In addition i had to get my own couch with the office manger on the elevator because they were saying it didn't fit and were not listening when I said they were putting it in wrong which caused more damage. When I began asking more questions they responding they didn't speak English. They also left wrapping on my furniture and didn't reassemble as stated in the policy I was sent. Absolutely horrific experience. My apartments managements as well as me are appalled at the disturbance and delay these movers caused . I was emotionally distraught as they locked my items in the truck and forced me to pay full price in order to get my items back. I can't give not one star. I have to go through boxes to see what else is broken. read more

So so bad..none of my furniture was c wrapped...my light colored couch was put on the ground. The absolute worst service...please if you value your belongings don't so it......They also scratched up another piece....just awful...BBB should here how they operate under different names. read more

First off if I would've seen these reviews I would have not used them. Moving a two bedroom apartment took 6 hours to move!! Please save yourself money and a headache. The reviews are right, they filled up the truck improperly we still have boxes and other items to move from our apartment tomorrow. We were told we would be sent a 26ft truck but they filled the truck completely up and one of our bedrooms is being used as a craft room. Spoke with one of the representatives after the movers did their walk through to determine how long the move would take and how much it would cost. They asked about the levels in my apartment I told them we were on the 3rd floor in an apartment moving into a home. They never asked me about how many floors my home had. The representative was basically calling me to confront me about my home being a 2-story home and making it seem as if I intentionally left that part out. In which I didn't I was never asked but most of the items are going on the first floor in my home. I told him I must've misunderstood the line of questioning and that I didn't mind the extra fee. He then replied our questions are very simple, we ask very simple questions in a very sarcastic tone. Which I immediately took offense to and suggested he not talk to a paying customer like that. He then replied that he wasn't there to give me customer service and that things could end in a bad result for me. Which sounds a lot like a threat. I should've cancelled the move at that point but it already started. Lesson learned. I will never use this moving company and suggest none of you do either. They are rude, they aren't professional movers, the truck they use doesn't even advertise moving. Its a we pay cash for houses truck. The movers are very slow and we had damage on multiple pieces of furniture. The customer service is lacking in so many capacities. Paying for movers and still having to move items tomorrow myself. This is such a disappointme Everyone can't be lying and they aren't because I experienced it first hand. Any replies by management on these posts are just to save face!! If I could report them to the BBB bureau I would. I found them on Groupon. I will be letting Groupon know. $600 later for a 6 hour move for a 2 bedroom apartment. I did speak to the owner Michael who took $50 off for the damaged nightstand. He gave me his contact information to contact him if I had any other concerns. My biggest one is now I have to hire another set of movers to remove the rest of the stuff from my Apartment Thank god I didn't let them move my Peloton. I texted Michael about my concerns and haven't heard back, this is so sad that they take advantage of people who hire movers out of necessity. read more

My daughter hired Michael's to move their one bedroom apartment plus a small storage room and was told, based on the quantity of items and distance between location, that the move would take 3-4 hours and were given an arrival window of several hours starting at 7:00am. At 8:30, upon calling for an ETA, we found out Michael's truck was broke down and had no idea when they could be there. Finally, at noon, Michael had rounded up a couple of guys working for a friend's moving company, who showed up to move my daughter. By this time, everything, all boxes, crates, bags, etc had been moved to the hallway by the elevator to make it as quick and easy for movers as possible. SIX HOURS LATER, the last item was taken off the truck at the new location, which was only 30 minutes from the first location. Most of the moving was done by only one of the two guys that Michael sent in his place. The other was on his phone, sitting around most of the time. it costed close to $300-$400 more than they were quoted and when they asked Michael about it taking 6 hours instead of 3-4 hours, he denied ever giving an estimate and said he relies on customers to tell him how long it will take. How in the heck would customers know???????????? This is not our business nor would we know the capabilities of the crew showing up. Really??????? When it all came down to it, Michael claimed no liability or responsibility since he sent the other movers, however, would not give us their name or phone number to file complaints with them directly. Word of advice-stay clear of this company. read more

The movers were horrible they complained the whole time they were moving my items. Dropped multiple boxes, broke items. some of my boxes are missing. Took breaks also tried to lie about the time they arrived to my house. for the price I paid I shouldn't have had the issues I had.I contacted the owner he was very rude would not allow me to speak and would hang up in my face I would not recommend them to anyone. read more

The movers were unprofessional. The movers were hours late and I am missing items and my belongings were broken. Do yourself a favor and find different movers. read more

I have these twice now once when I moved in and again at move out. The first time I hired them was from Groupon and based on reviews from there. Great customer service, quick and full detail communication. No hidden costs and most of AFFORDABLE!! Movers are friendly, quick and listen to your needs and directions. I was so happy with their services the first time that of course had to use them again! Used Groupon again ($159 for 3hrs and two movers) and even though my reservation was for 2 movers he sent 3! They had me loaded up, Plano to Hurst, and unloaded in less than 3hrs. Michael is great to work with and will use him for ANY of my moves! Thanks Michael's Movers!!! read more

Before booking I asked specifically about my televisions being moved and was told I can sign a waiver to have them wrapped and moved. I spoke with the reservation lady and confirmed I needed a large truck. I received an email confirmation for my move date and time window. They arrived 15 mins past time window in small truck and without materials to wrap my televisions. I called Robert to find out what was going on and he told me he would locate the larger truck in use and give me a call back. That did not happen, I text, I called and emailed to no avail. This was VERY UNPROFESSIONAL. read more

Do not bother. Not worth the stress. Damaged furniture, floors, and door. Employees moved slow. I fed employees and they charged me for the time they ate. I paid them and still had to get a U-Haul and pay someone to unpack it. read more

BEWARE: They steal your stuff. Keep an eye on them when they move your stuff from starting to end. We did a mistake of trusting these movers and let them do their work without closely watching them. They dropped our office table inside the truck which is fine because those things are bound to happen when you are on clock. But, something that's totally UNACCEPTABLE is stealing stuff. I am missing a Power tool and a set of dumbbells now. I saw one of the movers carrying the power tool inside the truck(it's a bright yellow bag) but when they dropped at my destination, it was missing. I thought it must have mixed up with other boxes as they had to make space for dryer/washer at the end(because they forgot about those in spite of informing them). Also, I searched my old place and new as soon as the truck left. But nowhere to be found. I called one of movers as soon as they left and without even checking he said, we don't have it. So, I asked him if he can check the truck again to which he agreed and sent the pic of the empty truck. I tried to contact him after that and he wouldn't respond back. I am writing this review after more than 2 weeks of using them because I wanted to make sure and was hoping that movers would return it incase they kept it by mistake. I know we sign a bunch of documents saying we don't keep anything valuable inside truck but, that doesn't give them the right to take anything even if it's not valuable or not have any sentimental value. Also, contacted Mike the owner about this. I don't know if he aware of his movers taking stuff (I am going to give him the benefit of doubt). He replied back saying that the truck was empty the next day. So, anyone booking Michael's movers please make sure to check inside the truck at the destination before they leave and look closely inside the boxes they bring(check pic). If they allow, check the front side where the driver sits. I understand that the owner will defend this for his business. I am not hopeful to get my stuff back but this is just for others who plan on using their service. read more

Michael's Movers - Empty truck pic - Movers Near Me - Plano, Texas

Movers try to hustle you for more money. Charge more than what was aimed in the contract. Movers took a long to arriving to the destination because the stopped to get breakfast but had the nerves to charge for extra time. Go to someone else read more

I can not say enough for Michael's Movers. They moved me twice in less than a week due to unforseen reasons. Both times they were amazing! Showing up on time, taking care of my belongings, and moving quickly not to waste time. I will be recommending them to everyone. Thank you. read more

They stood us up on the morning of our move. Zero stars if I could. Would not recommend. Completely unprofessional. Choose someone else and save yourself the headache. read more

The movers arrived right on time and were wearing masks. They were able to complete my move in the 2 hours I estimated. I had everything ready to go so it made it easier to get things all moved. I had two tables, five medium boxes, a bed, and a large sofa, a few other things and I moved only 15 minutes from one side of town to the other. Michael really cares about his customers. read more

We hoped to have had a smooth easy transition move which in fact turned into the worst move ever. We found this moving company through a friend whom previously used them. I had a 10am-1pm moving window. The movers showed up at 1:20pm. When the movers arrived, the boxes and tote bags were all ready to go and be moved. However, we had a few furniture items that needed to be wrapped and a king sized bed that had to be disassembled which in reality shouldn't have taken long at all. We moved right across the street which was not even 1mile. The movers were dragging their feet from 1:20pm until 5:15pm. With a total of 12 tote bags, 5 totes, 8 boxes and a few furniture items, the move should not have lasted 4 hours. That's simply GREED. During the moving process, the supervisor scratched the wall of the old apartment and stated the scratch was previously there due to smoke, which was a lie. Luckily, I was able to take a photo of the wall before he told one of his guys to snap and take a picture of which I caught him doing. One of our personal hygiene products were leaking through the box which is impossible due to the fact that we tightly packed all liquids together but the box must was handled aggressive. One of our picture frames were broken once we started unpacking. I would never use Michael Movers again. It should not have taken 4 hours to move someone across the street which was LESS THAN ONE MILE. Its sad they drug their feet and took their time during the move to get more money. In addition, I had a cleaning company that was scheduled at 3pm who was actually on time. Due to the movers taking their precious time, the cleaning company had to come into the apartment and start the cleaning process while the movers were present. It's no point of trying to buy customers with your "cheap rates" if you're just going to extend the moving time with dragging your feet. That in fact screams GREED. God bless read more

I've been using Michael's movers for the last 3 years and they have never let me down! From the inital phone call to set everything up, to the pricing, to the staff carefully moving my items treating them as their own, the experieince has always been great! They always arrive on time with plenty of staff, their own moving truck and the price seems to always go down everytime I use them!! I would recommend them to anyone in the DFW area that needs movers!! read more

Thank you for your help in making our move smooth. The two movers did an efficient job and finished wrapping, disassembling furniture, moving up n down two floors within time. They did not even take a break. Really appreciate the hardwork they did. I would recommend Michael Movers to everyone. PS my move was within Irving, TX. You can check Groupon for offers. Great price and great service. Also, It was raining today but they kept going on. read more

Michael and his team far exceeded my expectations. Very professional, on time, good communication and follow up! I was so impressed I contacted him for a unique move that required assistance last minute and he made sure to fit me in with a reasonable price. Highly recommend this company to anyone looking for any size move. They will handle everything with care! read more

Mike and his team were a pleasure to work with! Although I had to push back my moving date, he was very flexible and got me reschedule without any fuss. Mike gave me a courtesy call before the team headed my way, and they also called to let me know once they'd arrived. I was very pleased with the fact that all staff wore masks and maintained a distance. They got right to work once they arrived and unloaded very quickly as well. I'd definitely recommend them if you're looking for fast & affordable movers. read more

Quick and effective. Price was exactly what was discussed, with no hidden fees or up charges.

!!!!!Beware, they ride the clock!!!!! the move started on a good note until they got to my daughter's bed and did not have any tools to break down her bed. they called Michael's and told him that it was a 3 man job instead of saying they did not have any tools. Mind you I informed them of the adjustable base my daughter had and was told they will take down and assemble it when we move to the new place. Meanwhile, I told Michael that the problem we have is that they were not prepared and they ask for my tools to take down her bed. they tried to half do the job and ripped my daughter's adjustable base! I had to go back and forth with them telling them to take the entire bed apart!!! they finally listened to me and took the entire bed apart with my tools! did I mention they ride the clock I had only one-bed set and 2 lounging chairs with a washer and dryer and the rest were in boxes and it took them the whole 3 hours to load up that small amount!! they ask to go to the bathroom twice. the third time I caught on when we arrived at my place! at this time it was 7 pm and I was beyond furious. I said move it and get it done. so to add insult to injury I had to beg for my hour refund because it was taken from my daughter's bed. they lost the screws to her bed and its wobbling now and I have to go purchase more screws! they did not hook my washer and dryer because I did a test wash and I had water everywhere!!! they scratched my white wood furniture. I am glad I wrapped all my breakable items super tight because they handled everything roughly. I want everyone to know that this is not a recommended moving company in my book. I took pictures and the owner of the company does not have video or picture text on his phone! so good luck proving points it took me 2 weeks to prove mine!! I would not recommend them to my worst enemy it's that bad!! Happy searching don't even think about using Michael's movers!!!! for the record they were with me from 2:30 pm - 9:00 pm for 2 bedroom apartments! they were ridiculous! they did nothing right!!! *****The owner is very disrespectful he called me names and accused me of lying because I am leaving this review! He also threatened that he would pull money out of my account!***** use yelp because he removes you from Groupon to not leave reviews.****** read more

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Please find another moving service! This is a complete scam and waste of money and time! I paid for 2 hours with the hidden fees came to $160. 2 men and one of their wives came ( who didn't hello, was just there. Remember Covid is still going on no extra people should be coming along. I stressed that I needed them to arrive around or before 4pm the owner reassured me they would be come early. They arrived at 6:30pm one of the men was older and a new guy who didn't know how to pack the truck. They delayed and stalled so they could go over! It was to the point I had to start helping along with my husband and friend. We're minimalist so we didn't have a lot of big items everything was in a boxes, bed broken down already ...in a 1 bedroom apartment. They were late so we missed the freight elevator at the new place which was 8 mins away they took 2 hours to move me from one apartment to another. They didn't even move my stuff in my new place they left my whole apartment outside. They didn't offer to discount or empathize that it was their fault. So please don't waste your time or money. This moving company is a scam read more

They were some of the worst movers I have dealt with. First off they gave me an arrival window of 12-3 PM and called me at 2:45 to tell me they would be late. I live 4 hours away so I am already mad because I was suppose to go back the same day. I confirmed this arrival window 3 times before the move in day. Then it started to rain and when I called the main office to tell them my stuff would get wet I find out they are not even located in Plano and left me on hold for about an hour. The actual movers called me saying they would get here at 3:45 PM and proceeded to not show up at all. I had my bed in this storage and could not get it to my apartment that day so I had to sleep on the ground that night. After a heated conversation with the guy in San Antonio I still had to pay the additional fees and got the movers the next day. The "boss" I would imagine tried to be sympathetic and "understand" my frustration. I had to sleep on the ground, deal with movers that lied that said they came when they did not, and also pay extra because my move went above the 2 hours by a minute. The "boss" said I can return my groupon and they would not redeem it on their end. The return window had ended and so they cheated me out of a proper refund. DO NOT HIRE THESE GUYS. Whoever owns Micheal's Movers owns A-rating moving as well so I would imagine its just as bad. read more