I would highly recommend using another moving company if you have anything of value. Marcus does not care about damaging items or property at a home. There are too many photos of damage to post so I have selected the most costly. Damaged antique wicker, broke driveway gate by trying to push it open and admitted to it all. They are refusing to pay for anything so you've been warned. I am in regret mode and have already consulted my family attorney. In response to Marcus, the gate DID NOT CLOSE ON YOUR TRAILER! I have not used the gate for 1.5 years but the gate has only operated 5 months of that time. Better get your facts straight. I have video of it all and fully expected your joke of a response, just as you have responded to others who've complained about your pathetic service. Your problem Marcus is you don't ever "do the right thing" and are as shady as they come. I will deal with you legally and it will not cost me a dime. read more

Midnight Hour Moving - Broken gate - Movers Near Me - Hurst, Texas

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Used this company to move in good faith. The movers were really nice and respectful. We even tipped them for all the hard work. During the move for whatever reason they ended up breaking a piece of furniture, no big deal In call the manager to report it and he said .60 a pound for the damaged product. All we ask is for our item to be replaced. We paid the total amount and will have to file a claim. I wouldnt reccommend this place. Bad business bad insurance policy will be filing a chargeback to recover the funds. read more

I would not use this moving company. I had them move my washer and dryer to my new house. They did not wrap the washer and dryer when the loaded it in truck and when it got to my new new resident the door to the washer would no longer close. They lied and said they told my son at the old house when the only time he spoke with my son was when they unloaded the broken washer at my new home. When I tried to file a claim the denied it saying they did not damage it and that it was damaged when they loaded it. I had 3 people there who all said the doors on washer and dryer were both closed when the movers loaded it in the truck. I will now take photos before and after but I will never use them again read more

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I saw their trailer the other day and I thought they would be perfect as we're getting ready to move and have a tight schedule around work and home closing. Their truck said they have 24 hour service. I'm willing to pay for the convenience of having someone show up at an odd time. I called them to ask if they could move some heavy items to storage and they wanted a detailed list of exactly what needed to be moved and said they would move no more than that. They only had afternoon slots available and when I asked about the 24 hour service the lady told me they DO NOT have 24 hour service. Maybe they need to fix their signage then. I asked my husband to call them with the details of what needed to be moved since he is taking some items in his truck. When he called to book the lady wanted to know the square footage of the storage unit, how far a walk from the truck to the storage unit, and other odd questions then she said they couldn't do it. I called another company (with great reviews) and was able to book right away with no odd questions asked, they just gave me a rate for movers by the hour which is what I'm used to having moved several times. read more

Midnight Hour Moving - False advertising or a misunderstanding? - Movers Near Me - Hurst, Texas

I hired them for a 2 hour job for $325, ended up paying $465 . They started out fasted but when I went down to check on them they were resting on my dime. Also my son's dresser was stolen. Who steals a child's dresser full of underwear, socks and pajamas. Think twice before you hire this company. read more

My daughter and her spouse hired these guys to move them from my house to their new one. While moving a mattress , the movers broke a wall sconce. Disappointing, but stuff happens. The lead mover took a few photos and sent them to the boss and assured me that all would be taken care of. That turned out to be not true. The response I got from Midnight Hour was that they sent " a guy" to Home Depot and he didn't see my wall sconce there, so there wasn't much they could do. They did suggest also that they could buy something and drop it off and I could put it up myself. ( I'm not an electrician ) Finally, Marcus called me and explained that he didn't have much profit in this job, and so he wasn't going to be able to do much. Wow, good thing they didn't run into my wife's car I guess. After me saying that I wasn't satisfied with his solution, Marcus began saying that I wasn't the "customer" and he needed to get with the "customer" and decide how to proceed. What a load of hogwash! This was 3 weeks ago, and I haven't heard from them since. Use these clowns at your own risk! I'd give ZERO stars if that was an option. read more

We used Midnight Hour to move my mom from her home to an assisted living facility. From start to finish, they were very responsive and very fairly priced. They got a quote to me quickly, without having to mess with a national phone tree to reach someone. The crew was prompt, professional and kind. I definitely recommend them for your moving needs. read more

Midnight hour did a fantastic job. I used Midnight with full service where they came with their truck, loaded, transported and unloaded items in the respective rooms. I had limited items remaining in my home, mostly large items such as washer dryer, beds and mattresses etc. that I wanted moved to a location 15 minutes away. They arrived on time, and once they took a look at the items to be moved, confirmed that the time estimate that I had provided (while overriding the hire a helper phone agent) was good and they did not expect to spend more time. I could see that they diligently wrapped the items in protective lining, even the items with some pre-existing damage to make sure there was no further damage. They also uninstalled, and then at the new location reinstalled my washer dryer perfectly. Overall, I paid exactly what I expected and the service was outstanding. read more

This is the worst company in the world. They will break your stuff and insult you with like 45.00 for a 600.00 lamp I watch the mover push over on purpose. The owner will insult you by backing the scumbag help that moved me a year ago. They will intentionally take their time taking your items off the truck. Two load it and one guy took his own sweet time unloading and turning my stuff upside down on purpose. Use anybody else but these clowns. They suck! read more

Our moving timeline got moved up drastically due to a water leak. Midnight Hour got us booked on Monday for today. James and Conrad showed up promptly and got to work. They were an absolute joy to work with. They were receptive to our wants and needs and handled our belongings with great care! The process was smooth and stemless and the rates were absolutely fair. I highly recommend Midnight Hour! read more

I ended up going with this moving company through youmovefree. I was given a free half hour, and quoted 2 hours for a total of $180.00. This was an easy move. We went from a first floor, pre-packed and boxed storage unit, down the road to my apartment to move a couch to the dumpster and pickup a few boxes, and then off to Dallas to a first floor apartment less than 20 feet from the loading zone. The 2 guys were very nice. My guy has far less patience than I do, so he got annoyed when a box fell of a table in the storage unit during the move, breaking a few mugs and 2 plates even though they were bubble wrapped. No big deal to me, replaceable items. Also, lost a wheel to a very old wooden chest but the movers found it in the storage unit and made sure I held onto it to make sure I could have it reattached, which I did. I ended up moving some lose items like tv's and art in my car for safety. The guys weren't super fast, so my guy helped move items to make sure we didn't go over in time. I basically sat in the air conditioning and offered water. My guy was annoyed by the pace because he felt they were trying for more time, but it was done in the EXACT time quoted, not a minute more so I ignored him. I have no complaints and would recommend the service. My only suggestion after everything was placed in the apartment is actually for myself, that I should have been more verbal about which rooms the boxes should have been placed. I basically just let them drop stacks of boxes in the living room because I was just overwhelmed but some super heavy ones should have been dropped in the kitchen or bedroom. Again, I'm very laid back so I have no complaints and was very pleased with the move. Moving is stressful enough without getting all worked up if it isn't 100% perfect. read more

I was referred to this company by my family. They used this company twice prior to my move and I figured they were the best fit. WRONG!! When I made my appointment over the phone I mentioned I had a $2800 vanity with glass top and mirror included. I also had a glass mirror side table with 3 drawers. I told the movers when they arrived as well as the woman I spoke to over the phone that I needed them to be very careful with it. I even asked for additional insurance for it so nothing would happen to it. They tell you not to leave when they are moving which is reasonable and because I was there I know there was no prior damage. They damaged my vanity by stacking it on top of each other and cracked my mirror on my glass Chester. The metal things they were using to move was making their push choppy and they kept hitting curbs and the edge of the moving van where they would walk up. They then tried to say the damaged was done PRIOR to the move but that's not true. I would have seen my mirror when it was brought out and said something IMMEDIATELY if it was damaged. I saw with my own eyes the man had stacked my vanity on top of one another. They are EXTREMELY heavy pieces of wood. Midnight Hour moving tried to say the damage came from bags. HELL NO!! Bags can't dent or damage a vanity, A WOOD VANITY at that! Bags were filled with clothes by the way. Nothing metal or heavy in any bag could ever do that type of damage. The bags were also put in the very back of the truck whereas my vanity was on the other side strapped to the side. How can bags jump from one side to another to dent wood? I filed my claim to receive some type of compensation and they denied it saying they weren't responsible. Why would they go so far as to ask me for the model number of my vanity and link where I got my vanity from just to deny me? They saw the price of it, that's why! If there is NO DAMAGE prior to the move and afterwards there is damage, something happened while my items were in THEIR possession. I do not recommend mom and pop movers because they won't take accountability and they will deny all claims even if they know they are wrong. I spent $400 plus tips for both movers. I am very unsatisfied and will stick with actual heard of companies that move. At least they can afford to replace what was damaged. (I also had professionals pack the unit my stuff was in, and I have photos from their move that nothing was damaged AND I was there for that move as well) Lastly, my move was on May, 8th. I am just now receiving anything from them, July 10th. I have been reaching out to them and they obviously only care about money over their reputation. Update: Obviously you are the owner and will back your workers as expected. Don't act like they don't make mistakes. Shit happens and you acting like they're perfect ain't helping. You sending me a picture of a cracked Chester literally proves nothing. As I stated, I also have pictures of the Chester and things myself which is how I know the other company isn't responsible. I don't expect your company to pay for anything, but I will trash your name as much as possible since you don't even have the decency to be nice about it. I also don't appreciate the lack of professionalism which further proves my point. Fuck y'all! read more

It was very easy to make an appointment, and the lady also called back near the move date to confirm it. The phone call itself was quick, covering the important details and they gave the price up front. The crew called ahead and came on time, and they were professional, courteous, and efficient. I didn't have too much stuff so the move took under an hour, it was a hot Texas summer day and they never stopped to complain about the heat or the work, little details, but all the more appreciated. Would definitely recommend this business to anyone else who needs to move and doesn't want to operate a u haul by themselves or has heavy objects. read more

BEWARE OF THIS COMPANY! BED BUGS IN THE MOVING TRUCK. I struggled with the decision whether to write this review simply because of how embarrassing it is to have to deal with this issue but then I realized that I'm the victim here. I have nothing to be ashamed of. So here it goes... I actually went through an online agency called umovefree.com and they connected me with the above mentioned moving company. At first everything was amazing. The move went off without a hitch and I received the first 2.5 hours free of the move. However, after they completed the move... the next day there were bed bugs all over my daughters box spring, the entertainment center and on top of a few of our moving boxes. I instantly threw out the items and contacted the moving company immediately. The first time I contacted the moving company was on Saturday Oct. 6, 2018 and left a message with the operator and she said someone would get back to me on Monday the latest. However, I had the misfortune of calling back and getting the owner of the business "Marcus" and he proceeded to tell me that he would not be taking responsibility for the bed bugs in my apartment and that its not his fault but he offered to bomb his truck so that it didn't happen to another customer. I offered to have him come inspect my previous apartment that I am still in possession of and the current apartment that I am in to let him see that neither place is the issue nor do they have bed bugs. He declined. He didn't offer to pay for the pest control or for the replacement of my items that were lost. It is now 10/31/2018 and I haven't heard back from umovefree.com or this wonderful moving company but I did however speak to the pest control company that had to treat my brand new apartment. Guess what they said?... The bed bugs had to have come from the moving truck. There is NO evidence of an infestation prior to me moving in. That's so funny because the apartment I moved from said the same thing. No bugs present at all. My daughter is still without her damaged stuff and sleeping on the couch. Good luck to anyone using this company. read more

Midnight Hour Moving - Movers Near Me - Hurst, Texas

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If I could give this company a zero I would. It was two movers that moved my 1 bedroom apartment. The "lead mover" was so rude, complaining the whole time and it was very clear that he does not like his job. He did not use the proper packaging for my bed like I asked him to(which i provided) and damaged my mattress. The movers also damaged my loveseat (broke arm) and I had some glass kitchen vases damaged. The company clearly does not want to pay out "a penny" so they are automatically on the defense about anything that you claim they damaged. A representative by the name of "Marcus" was very passively aggressively arrogant and rude in his email communications with me from the beginning of me submitting my complaints. I was a bit confused about the process and instead of him "correcting me to ensure that I was not still expecting a result" or to make sure that I was clear on the process" he did not. Instead he passively sat by and let 30 days pass just to tell me that my "deadline" has passed from the "minor offer" they presented and now all my claims are closed. I made it clear to him that I thought my claims were in process, even after me emailing him to ask the status. This company is lazy and they partner with Umove for free to try and get money out of customers trying to move. But if they damage your items, be prepared for them to try to evade responsibility down to the penny. They only paid me $47 for my mattress but they are trying to escape responsibility on my couch and they denied my vases blaming it on "the way I wrapped it". read more

On behalf of Miki Rezentes. 9/23/19 During the move the movers dropped our washer and it looked fine on the outside but we just used it and it is broken ... I don't blame the movers, but I hope management will take ownership, because the washer never gave us problems before and now we have to replace it. Brent and Steven wasincredible. We have moved quite a lot in the last few years and while they still work here, you need to request these two. They are honest, careful, strong and even acrobatic with the way they maneuver lol They care about the work they do and you can tell by their attitude. They went the extra mile to help us with as much as they could. If anyone has ever hired movers before should know that it's not a easy task. It's tough on the body and dangerous. These guys never complained, stayed positive, and gave it their all. Request them and take care of them. These guys deserve all the praise and respect. *****UPDATE***** For some reason on her end it didn't show it was posting the updated review.. it kept telling her she made no changes to her review and that is the reason I posted it for her. ALSO she did send an email earlier today with no response or telling her about filling a claim on your website. Thank you for your profesional/sarcasm, highly appreciated read more

Never will I ever move myself again! I have used Midnight Hour a couples times and try to recommend them to people whenever I get a chance. They have flat rates, no extra charges for the amount of stops you need to take or the floor you live on. I have heard horror stories about movers now showing up on time or all together and these guys are always super prompt and efficient! I received two confirmation calls prior to my move date, was given a window of 7-9am... at about 8:15 I received a call to let me know the crew would be arriving in 30 minutes. The guys (Brandon and Troy) were on time, introduced themselves, had me sign a little bit of paperwork and got to moving! I had 3 stops total on my route, my house in south Irving, my storage in Las Colinas, and then my new apartment also in Las Colinas. They moved all of my belongings in about an hour and 40 minutes. No BS time in between. I wanted to help them but they were moving so quickly and seemed like that had a pretty good system down so I didn't want to get in their way. They made sure to ask where I wanted everything placed and didn't bang my belongings around. Once they were done I paid them, I think it's cheaper to pay them in cash, and then they went on about their business. Cost me about $250 after it was all said and done. I would absolutely use them again and if you are in the market for movers I would encourage you to use them too! read more

Midnight Hour Moving - Movers Near Me - Hurst, Texas

Got scheduled with this moving company per UMoveFree, very easy scheduling and communication with the company themselves. The two movers were very kind, unfortunately the job has left me with a banged up nightstand and crusty/scratchy couch that smells of coffee. Biggest issue now is the couch. When it was brought up the elevator and into my apartment I noticed some discoloration at the front sides and all along the base, upon touching it the couch was drenched in something and smells like very strong coffee. Now after renting an upholstery cleaner/vacuum, the smell is still very strong and will probably need to be replaced. First time using a moving company and very disappointed. (Pictures attached of nightstand and couch discoloration) **Update on 12/6 After a bit of back and forth via email regarding the claim, they sent me an offer of $67.. They cover themselves with persuading you to sign the lower line of a "faster" move but still taking care of select items. I would understand if it was my washer leaking to have caused the issue, but due to a personal beverage of the mover I am left with not even 1/4 of the price of the couch. Lesson learned. read more

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My realtor recommended Midnight Hour Moving to me after I purchased my first home, and I used them in November. When I made my appointment over the phone, they were very straightforward with the pricing, which I found to be reasonable and fair, so I knew exactly what to expect the day of the move. The moving crew was two people (I unfortunately cannot remember their names), but they were on time and very kind, helpful, and had great personalities. They were able to move me out of my apartment and into my new home in one morning, so they were very hardworking and efficient. They took great care with fragile furniture, and were extremely professional the entire time. Overall, it was a great experience! read more

I just used them for my 4th move last week. The crew is always very friendly and accommodating. Never any issues. No broken items at all and they are nice with putting items in rooms or places you specify. I usually get a slight discount as I keep using them for moves. I will continue to use them for any moves in the future. I always tip generously as their movers deserve it as it's hard labor! They can be trusted and come on time and don't leave til the work is done. read more

Moving is never fun, but Midnight Hour Moving always makes the task much better. This is the fourth time we have used Midnight Hour Moving. Once to move our entire 2500 sq ft house, twice to move our daughter, and once to move in a massive entertainment center. Each time they have been professional, careful, and friendly. Today, Josh and David moved my daughter and had the trailer loaded and unloaded in record time. Thanks guys! read more

I've used this company 3 times now! & I will continue to use them! I love how quick these guys are! Love the communication and professionalism. On my second and third move it was nice to see the same gentleman His name was Brent. read more

This business is by far the most UNPROFESSIONAL movers ever seen! After the customer service was HORRIBLE I should've know! No wrap on the glass table or furniture (it's not like they didn't have it, I saw that they did) chipped entertainment set, I could go on and on but it's very obvious that the reviews are from them and not customers!!!! WARNING DO NOT USE THEM YOU WILL BE VERY UPSET! And look at his response! Move4Free made a huge profit on this move! I could've used my move and pay but for what when they made profit! It's no wonder why your service Is bad! You lack professionalism with your response! I have never had a problem paying for my things! But no wonder look at your response as a owner enough said read more

BEWARE OF MIDNIGHT MOVERS!! Midnight Movers is the most inept, unprofessional, and irresponsible organization I have ever done business with. We booked the service over a month in advance and checked with Marcus multiple times to ensure the time and schedule were a priority. We received conformation emails and text. We were scheduled for a move on 10/3/22 and were told that the movers would be there between 8:00-10:00am. At 9:30am Marcus called and said that they were running late and would be there around 11:00. At 11:20 we received the call. We were told that they would not be able to move us AT ALL!!! Over an hour AFTER they were supposed to arrive. When I stated that this was unacceptable, the owner Marcus then began to berate me verbally and eventually told me to "f@$! Off, and go spin on a "sex toy"". Needless to say, this company does not deserve your business!! Hopefully this saves someone the stress and $$$ that we went through to get another company on such short notice. read more

BEWARE! THIEVES! The moving crew went through the personal belongings in my nightstand, and stole $320 cash I had hidden between paperwork in the top drawer. It was obvious they went through these drawers; items were not just shifted from the move, they were in complete disarray. This cash was placed in the drawer the night before moving day with the specific intent of paying the movers. I've pulled everything from these drawers, gone through every piece of paper, and even pulled out the drawers to check behind them. The money I placed in there was definitely stolen. I spoke with a manager at Midnight Hour Moving, I don't recall her name, but she tried to suggest the money fell out. Uh no, the nightstand was saran wrapped when it went downstairs to the trailer and it does not have any holes that would allow items to fall out. She then stated there's nothing she can do and told me to file a police report. What do you mean there's nothing you can do?? You can send me a check for the money you STOLE! I've since spoken with the police and filed a report. I will also be contacting the BBB. This move was scheduled through UMoveFree, who always do a good job. I've informed my move coordinators of the situation and recommended they never use this company again. They have taken my comments to the owner of the company. As for the move itself, the movers did a fine job. They moved all my stuff in a reasonable amount of time without any significant damage. read more

We had really wonderful movers. One of the men, Matt, was extremely skilled. He worked fast and efficiently. He knew what he was doing with every piece of furniture and appliance that he moved. He was paired with a newer hirer who was not as skilled. He was unsure of what to be doing and how to move a lot of the items. He stood around and waited to be told what to do, rather than ask and get it done. The amount of time seemed to be more than we had expected for 9 pieces total. I think if we would have two experienced movers the total time would not have been as long. One thing that I thought was extremely smart was calling the office before and after the move. This had someone double check the math. It was also an extra person to verify the work. Overall, very good work done by the movers but more pricey than I had anticipated. read more

Excellent movers. Have used them twice and about to use them a third time. Always punctual and friendly.

They would not take a credit card over the phone even after they told me they would when I explained that my boss would be paying for it. Terrible customer service! They damaged a suitcase and didn't get everything they were supposed to. The guys were good but in a hurry. They did arrive an hour late which made me miss an appointment. read more

I had a good experience with my move on Aug 12th. This is the second time I've used their services last time was in July 2017. Each time the moving crew was nice, respectful and prompt. They made my move experience less stressful. I definitely recommend this company to others and will utilize their services in the future. read more

I just used this company for the third time and they have been wonderful each time. They have reasonable rates. And when I had to reschedule at the last minute because of the apartment not being ready, they were awesome. The employees were very kind and worked hard (even in the near 100 degree weather). They were 15 minutes early and finished 30 minutes earlier then I was expecting. Will definitely use them again. read more

The worst! Smartass answers when I put in a claim that the movers intentionally broke a very expensive floor lamp. Totally rude attitude the day I moved (from them), and has never been business-like or even nice. It was a Fking nightmare. Loaded my things pretty fast but when they get to the new place they or rather HE, as in one person moved my things off the truck one at a time while the other guy stood there. My friends and I decided to help or this was going to cost some major price since he was moving at the pace of a snail. After my friends and I were making some progress the mover decides we can no longer get on the truck to move my things, due to "insurance reasons" he tells me. Is this the same lame a$$ insurance that offers me 37.00 bucks for the 800.00 lamp I WATCHED YOU BREAK ON PURPOSE?? AVOID these movers at all costs. You can't get a good answer from them on anything, the owner spends more time trying to think of something funny to say in response and there is nothing funny about anything you have said as of yet. You claim some people think your responses are funny.. well, I bet you didn't break the things they moved and you didn't milk the clock to death and you weren't disrespectful to them. Still, I don't see how anyone would find you or your annoying responses the least bit funny. YOU ARE A JOKE, that is for sure but not the funny kind read more

We have used Midnight Hour movers 3x and referred family and friends to them countless times. After being stood up by friends who promised to help us move Midnight Hour movers managed to get a 2 man crew to us the next day. They took extra special care of our more fragile items and made sure to place labeled items in the appropriate rooms. read more

We have used Midnight Hour Moving before. We discovered them when we were helping a friend move to a new apartment a few years ago. The original movers we hired bagged on us, and left us hanging. Midnight Hour Moving to the rescue. They moved us the next day and were prompt, courteous and efficient. This left such a great impression on us, that we called them first when we needed help moving my Mother In Law's furniture to her new Memory Care facility. The office staff is very friendly, and we booked the moving appointment. The crew showed up on time, and was fast and efficient. We still have a couple more moves in our future, and will be using them again. I Love these guys, they are #1 in my book! read more

I used this company to move my camper this week. They were quick to respond when I contacted them for a quote ... I felt they were very reasonable with pricing. They quickly scheduled my move and arrived at the appointed time . Two men arrived and quickly connected to my camper ... They moved my camper to the new RV park and made sure it was parked according to my request. Very pleasant and efficient ... would use again. read more

Fu*king AMAZING! I scheduled 2 days before my move. Trevor and Brent showed up on time and went straight to work. They wasted no time, were very careful packing and moving all my stuff. They had 2 flights of stairs to maneuver to unpack it all. We had some heavy furniture too and they didn't damage anything! They were by far the best moving team we have ever had. You will not be disappointed with them!! We will always use this company and request Trevor and Brent. Their quote was the best out of all 10 companies I called. Everyone we dealt with were friendly and professional. read more

These guys are totally unprofessional. They stole my 32 inch LCD monitor during the move. When asked about it, they said that I signed a document that I received everything. Liars. Thieves. They broke our baby's crib that was $450 and offered peanuts for it. They broke a recliner and offered more peanuts. What a rip off. I am going ahead with filing in small claims court. read more

Had an excellent experience with Stephen and Justin! Were able to get us moved out of storage and items from the home into a new place. Very prompt and professional with us feeling great about using them. Will definitely be my go-to guys for every move here on out. Have sent their info to several coworkers already. Thank you again! read more

Midnight Hour Moving - Movers Near Me - Hurst, Texas

This was by far the smoothest move I've had! The crew arrived 20 minutes early, and they were very professional. After paperwork was filled out, they automatically got to it. The whole move, including the drive to my new home, AND unpacking at my new home took only 1h 45m. None of my items were damaged, everything was great! I already have family members asking for their information. I would definitely recommend them to anyone moving! read more

These guys arrived on time and were very helpful and professional. Both worked fast and were really friendly and in a great mood the entire time! They padded and shrink wrapped everything we asked them to and were very careful moving all items so as to not damage anything. Would definitely recommend and will definitely use them again in the future!! read more

Midnight Hour saved the day. I had to work the day we needed to move and they showed up on time and made it effortless for my fiancé all she had to do was direct them on what she needed done. I truly appreciate Midnight Hour Movers for their professionalism and attention to detail. This is the second time I've used this moving company and when we move into our house being built next year we will use them again. They are a five star outfit. read more