I would NOT recommend Raceway Moving to anyone. I originally decided to use this company because they came highly recommended by my neighbor. Unfortunately, my experience was far less than optimal.
I was moving from a one-bedroom apartment with a garage to a two-bedroom duplex. The items being moved from the apartment were relatively limited: a computer desk, washer and dryer, small compact refrigerator, jewelry box, couch, and totes.
When the movers arrived at my apartment, my son-in-law was there to let them in. When I arrived, I found two movers struggling to disassemble my couch. I had to step in and show them how to get the couch out of the door. This immediately raised concerns about their experience and efficiency.
It then took approximately two hours just to load the truck, which I found excessive considering the amount of furniture and belongings being moved. I also questioned why they loaded the apartment items first and then the garage items, rather than organizing the load in a more efficient manner.
When we arrived at the duplex, I was quoted approximately an hour and a half for unloading. I specifically told the movers that all of my black and yellow totes were to go into the storage area. Yet those totes ended up inside my house, and I had to move them myself after paying $584 for the move.
The situation became even more frustrating when I received a payment link from the manager, Brad. It took me more than 10 minutes to make the payment because it was moving day and I was simultaneously dealing with the internet provider, TV mounting technician, phone account representative, and several other things that come with moving.
Rather than understanding the circumstances, Brad instructed his workers to stop working until payment was received. I did make the payment, but I continued to see the workers sitting on the back of the truck. When I questioned this, I was told, "Ma'am, I have to do what my boss says."
I called Brad to discuss the situation. He stated that there had only been approximately a five-minute lapse between instructing the workers to stop and receiving my payment. He also explained that once 1:30 arrived, the job would be considered finished and anything remaining on the truck would be placed in my driveway while we discussed how I wanted to proceed with additional paid time.
I explained that I had no problem paying for additional time when the workers were actually working. However, I did have a problem with workers sitting around while I was paying for their time. I told him that if my belongings were not inside my house by 1:30, I would not agree to pay additional time because I felt the time they had already been given was not used efficiently.
At 1:30, my belongings were still sitting in the driveway. The workers then offered to cut 30 minutes from the additional time and moved the remaining items from the driveway into the house before leaving.
Unfortunately, my couch was also damaged and torn during the move, which I believe was a result of inexperienced handling.
Overall, this was an extremely frustrating and disappointing experience. The lack of efficiency, communication, organization, and care for my belongings was not what I expected from a professional moving company.
I would never use Raceway Moving again, and I cannot recommend them to anyone. I strongly encourage anyone considering this company to do their research and consider other options. read more