Melissa in the framing department did an amazing job refurbishing a plaque for me. She guided me through the whole process and I felt like my plaque was in excellent hands. 5+ stars for Melissa read more

Lazy staff!!!! The woman in here working are lazy. 3 people blowing up balloons and taking their time slowly talking and laughing ignoring the customers standing in line. Some people rang themselves but I needed help with a question No one would look up yo acknowledge the line No one helped only 1 cashier working I put my things at counter and left I won't come back to this store anymore same thing every time you go to that store. Terrible service every time! Now I'm done No more MICHAELS!!!! read more

L-O-V-E The most and best thing we can do, give, and share with others. Michael's always brings the medium for the most fun and spreading of love and joy. This is the do it yourself thing store . The store that you need to make those ideas come to fruition. What's not to love here ! They have so many things to make life even better. They even sell sparkles and glitter to make everything shine even better. Did you know that they actually have balloons on demand. They make balloons on short notice too. They made the balloons for our event with three hours notice. Talk about planning at its best. The staff here were really friendly and knowledgeable about what we needed. The balloons were great and did what they needed on short notice. For all your crafting and special needs of glitter and sparkles you can get all of those items here . Are you trying to be a better designer or paint something then let's see! They have a whole aisle dedicated to it. Are you a looking to build something like a model for your space with your own special touches. They have that too. Thank you again to the team for all the support with the balloon service that you provided. You made a wonderful event for our family. read more

Michaels - Sending balloons to mama! You are loved and missed ! - Art Supplies Near Me - Henderson, Nevada

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I've been coming to this Michaels for years now and I've always thought it was ok. Maybe a few years ago I would have said it was good but it seems as if things are slowly going downhill. I've noticed that the shelves are almost never fully stocked anymore and that the selection is much less than it normally would be. The cooking section used to be my jam but there isn't much to choose from anymore. I would come to get buy one, get one silicone molds all the time, it was a problem. I've noticed that the fun sales seems to have dwindled and that it's not the best value for your spend anymore. The people working are still pretty much the same. Not bad, not the best. I do appreciate the self-checkout area. Makes it much easier to get what you need and go. read more

I've been coming to this Michaels for years, mainly for planner craft supplies. Their planner section has slowly dwindled and they got rid of their in-house planners, which I really liked. They usually have coupons, although their coupons have been less than in the past. If you want a deal on planner supplies, either wait for a 40% or 50% coupon, OR wait until the start of the year when they begin to heavily discount stock. Unfortunately, if you don't like Happy Planner, you don't have too many options anymore. Their store is clean enough. Employees can be helpful when needed. Not a fan of the big new self checkout kiosks they put it at the front of the store. Now there's only one actual employee checking out a time, which means it's more of a wait if you actually want to be helped by someone. The kiosks are better for folks who just want to go in and out, I suppose. read more

Michaels - Happy Planner stickers on sale - Art Supplies Near Me - Henderson, Nevada

This has been one of my go to Michael's locations since it's in my neighborhood. I have been able to find some great treasures and they have a good stock of craft supplies that I am looking for. However, in recent times, the service here has been virtually non existent. I came in last night around 8 pm and the store only had a small handful of customers. There are now self checkout kiosks. I stood in the line for the register since what I was purchasing needed to be purchased with the cashier. The cashier finished ringing up the customer who was in line ahead of me and did not call me up. Another customer at the self checkout asked for assistance, so she went to help him. I continued to wait which was not an issue for me. The issue for me is that after helping the other customer, she did not return to the register and started working on go backs. There were no other employees to be seen! I walked out without purchasing anything. It was a disappointing experience and I don't plan on returning to this location again. read more

They are crossing out all the prices that say US dollars and leaving the Canadian dollars, which is about 40% higher. This is merchandise that they've had in the store for months and are now blaming it on tariffs It is illegal to raise prices like that, but they're doing it anyway. Do not shop there they have raised all their prices by 40%. It is not worth it Get it online or go somewhere else. There are a bunch of crooks. read more

Got both of items framed with the help of Melissa (blue frame), and Spencer (longer industrial frame). Love both of them, Master Acrylic is the way to go for those that don't know. Really makes it lightweight and moveable without the weight of glass. Thanks for both of them! read more

Michaels - Art Supplies Near Me - Henderson, Nevada

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I went to Michael's for a picture frame. Upon searching for the right size and frame color, I decided it was not meant to be as nothing fit. I stopped at the framing counter and spoke to a lovely lady named Michelle. Although she was working on another project, she put it away and helped me. She found the perfect frame and created a mat that would fit the print. 30 minutes of problem solving and she just asked for a "smile" in return. Kudos to Michaels for hiring such a gracious and helpful employee. Thank you Michelle! You are the best. read more

Michaels - Bev Dolittle print of horses - Art Supplies Near Me - Henderson, Nevada

Customer service for one.I asked where beads were and the associate, who had no name tag of course. Told me the section where they could be found. That's a simple question but, she was so disturbed, and dismissive of me that I decided there was no way I'd ever return to that store. I can see why the ratings are so bad at this location at least. Oh and value? I don't know I couldn't bring myself to buy anything. Fix it or you'll lose this company. read more

We patronize Michael's regularly, and I wanted to compliment one staff member specifically. Today, we went shopping for Christmas items, and we were blessed to have Elyse as our cashier. We bought a bunch of things, so it took a while to check out. We had a terrific time chatting with Elyse. She was very helpful, personable, and professional. She convinced me to also establish a credit account as well, because of this nice experience. I feel Michael's is fortunate to have such a wonderful person representing them with the public. read more

went in and asked for some crochet advice I didn't get her name but she had braids was super informative and helped me pick out what type of yarn and needles to get beginner friendly and greatly appreciated store was clean and everything was stocked! read more

Years ago, I used to go to Micheal's for anything relating to scrapbooking. It seems that recently they don't have much to choose from. I'm guessing that's because most stores have moved to selling most of their inventory online. I went to buy patches to iron on and there weren't many to choose from, it's sad because some people like me still like to see things in person before purchasing. The customer service is top tier though. The lady at the counter was super helpful and since no one was standing in line she even came out to help me at a near-by isle because I had a question. The seasonal selection is great! They do have a lot and at a great price! Once the season is over, things go on sale for 70%off! Tip: always check online on their website for coupons, they offer different ones all the time. Also, you get 25% off for submitting your email for deals and promotions. read more

I came in to pick up balloons for a loved one's birthday and asked for a balloon bag. The employee helping me seemed irritated the entire time she was putting it on. I tried to be cooperative and even offered to help, but she ignored me. When I said she could just leave the bag with a few balloons hanging out so she wouldn't have to struggle with it, she responded with an annoyed "what?" and then a very condescending "okay." By the end, I felt like I had to awkwardly shake her off when leaving. It made what should've been a happy, simple pickup feel really uncomfortable. The balloons were nice & exactly the way I asked for them though. read more

I have zero complaints about shopping at this store! We were looking for a new Christmas tree and Black Friday seems to be the day to do it. And at 60% off I think we got a deal. While we were looking at the trees a nice young lady came over and asked if we needed any help, once we found the tree we wanted of course there weren't any on the floor. She called the back and the tree we wanted was wheeled right up on a cart. Then of course I had to take advantage of the 60% off Christmas sale and buy some cute little gifts. Check out was quick and easy and we spent very little money on great stuff and we are ready to kick off the holidays! read more

Michaels - My gnome, couldn't pass him up! - Art Supplies Near Me - Henderson, Nevada

just your usual Michaels but out in Henderson this time lol - we stopped by here with the better half searching for yarn - found 2/3 of what she wanted and saw them advertising for the online collaboration of Michaels and Joanns - interesting - overall the store is nice, clean, well stocked, staff is friendly. read more

I've given this location two chances and the employees really do avoid customers. Will stop over to Hobby Lobby from now on.

Michaels has really gone down hill. Bought frames and vases and couldn't even get a bag, unless I paid .69 cents!! Also, nobody to help you. As an Artist and Art Teacher I shopped here a lot. But no thanks. Moving on to a a different store. Corporate management needs to change their policies. read more

Great customer service always needs to be applauded. Especially on a website like Yelp. If you don't know there use to be a store called Aaron Brothers Art Mart that did incredible custom framing jobs. I may sound a little biased, because I used to be a picture framer for Aaron Brothers, years and years ago in Southern California. Now Aaron Brothers is in with Michael's supply stores. When I took my picture in the framing department manager, Melissa was there to help me with all my needs. Originally my picture was supposed to be ready the day before Thanksgiving, but some of the matting got pushed back to being delivered until Black Friday. When I called on my original day, I had talked with Melissa and she said somebody would call me when it was done. I'm gonna give them the benefit of the doubt because this really is a busy time of the year with that being said, I did not get a call and I ended up calling them to see when it would be ready. To my surprise it was ready and I went to pick it up. Melissa herself was there and I told her that I never got a call and she gave me a partial refund for my inconvenience without even asking for anything. That is A-1 customer service. Secondly, the picture was set up for hooks on each end, and I wanted the wire that runs across the back and she immediately broke out her framing spool of wire and threaded it completely professional in a matter of minutes. I did let her know my unhappiness about it, but Melissa is a very nice person and a very experienced framer and they did an incredible job. During this hectic time of the year, remember that people working in customer service jobs sometimes might let something slip but when something like this happens in return, you can't do anything but be grateful for there still being great customer service out there. The picture is of a save from the Golden Knights goalie in game one of the Stanley Cup. See the attached picture for the wonderful job they did. read more

Michaels - Triple matting picture came out incredible. - Art Supplies Near Me - Henderson, Nevada

Staff is excellent . This is not my normal Micheal's that I visit but I was pleasantly surprised by the staff. Customer service grade A+. . I was in the store Saturday , 2/22/2025 at 2:23 pm and the lady at the counter was excellent. Best customer I've seen in quite some time. Micheal's trainers must be great because all the staff that I have dealt with at both stores that I visit have been excellent. Kudos to Micheal's Team!!!! read more

We're out shopping for a tea party the Mrs is giving at our home. So on a cold, dreary, rainy day, here we are at Michaels on Stephanie. This store has great parking & is in a good location. They are known for their selection of arts & crafts items, but they also carry home decorations & a lot more. There is also a classroom on site. Classes are given on different subjects such as cake decorating or bow making. The store is always clean & has a group of friendly employees who go out of their way to help you find whatever you're looking for. Having a party soon? Stop in at Michaels to get what you need for the perfect event! read more

Michaels - Entrance on Stephanie - Art Supplies Near Me - Henderson, Nevada

I spent time waiting in line for a visa gift card since it's harder to do at self checkout. The cashier had me run my card three times and asked me to type my last 4 digits of my debit card on her screen. Since I was doing Apple Pay they couldn't sell me the Visa Gift Card. They didn't say that until 4 tries. Doesn't make sense since the physical card has the same last four digits. Waste of time. She asked for help and it seemed like whoever was in charge didn't want to come up. I left with nothing. read more

IF I COULD GIVE ZERO STARS I WOULD!!!! I was shopping with my 2 year old and 2 of the employees were following me around the store! There was other customers in there and they decide so stand at the end of the aisle that I was in and by the exit I feel racially profiled and I would recommend not coming to this location unless you want to feel as if you are being accused of stealing. It was so uncomfortable and very obvious I don't even have words on how awful it made me and my son feel. I wish I could of gotten the 2 women employees names read more

Great customer service! Clean store! Only michaels I will go to. They are so friendly.

Absolutely dreadful in-store customer service, and always out of stock of anything I happen to be looking for- typically Cricut items. My most recent experience left me wishing I didn't ever need to shop here. I ordered items for pickup. When I picked them up they had given me the wrong item and were out of stock of the correct item. They left me waiting forever with what seemed like a lack of staff, and there was no apology for my troubles. They told me to call customer service. I'm taking a break from Michael's. read more

Michaels pretty much has all your crafty / home needs! Perfect place for all the DIY-ers. Also, for those not so crafty and will just buy the thing they're looking for :P! For the planner addicts, they have tons to choose from. Whether it's stickers for your daily routines or hobbies, pens, accessories for your planner, tools, and so much more! For the decorate-your-home types, they have a center piece area where they will make you a bouquet, plant, or center piece of some sort - great especially for the holidays! Or maybe just buy one that's already made! Great thing about Michaels is they ALWAYS have sales going on! Major thing to remember before checking out is to check their website, coupons constantly changing and will apply towards your purchase. Discounts do not apply to sale items. Been here a few times and the staff is always so helpful! Even during the crazy holidays, they seem to be so fast and efficient! read more

I had a horrible experience today in this store. Melissa in the framing department was rude, unprofessional and condescending. I was looking for a piece of acrylic for a project and she pulled out a piece that seemed perfect. But instead of telling me how much it was or engaging in conversation she just brushed me off by saying ." This is museum quality and it's very expensive ". I waited for her to tell me how much it was but she rolled her eyes and said again, this is very expensive. Excuse me?!!! Are you judging me? What makes you think I can't afford it? Shame on you Melissa for your terrible attitude. And pity for you Michael's for having crappy employees. read more

The worst Michael's store I've been to in the city! I came in on Friday, January 25, 2019 around 10 a.m. looking for a specific item. I know which aisle the item was located by looking at the Michael's website but couldn't find it. I asked a shelving staff member if she could help me. It seems she was mad about something else. I asked her if she could help me find this item? She says she never saw this item at this Michael's and every Michael's sell different item. As she walked away. I investigated that aisle to see if that item was sold out and I founded the barcode for that item. I took the picture of the barcode and asked another staff at the framing department to find it for me and guess what? THEY FOUND IT! From this experience, I would give one star. But because I found another staff to find my specific item and the item was at a good price, I boosted another star. From this experience, I recommend if you want to ask someone to find a specific item, ask someone who's in a happy mood otherwise you will get mad also. read more

I drove across Las Vegas to come to this location because my friend said that it was a great store with products always in stock. I was extremely excited to buy Christmas decorations as there was a sale and it was my first time going all out with the decor. Unfortunately, I was very disappointed as the sale wasn't as great as I had hoped. And majority of items were already gone (that was probably my fault for starting xmas shopping so late) and products were all over the place so it was hard to find specific decor. I came across this ornament set but the packaging was crushed and lid was missing. I didn't want to buy it because of potential broken ornaments (spoiler alert, there was) but it was the last set. During check out, I tried asking if they had a new one or if I could get an additional 10% off because of the damaged packaging, but the manger on duty that day was extremely rude and said "no, only the lid is missing. no ornaments are missing" but she didn't even check?? I was so upset because she spoke to me as if I were a child who didn't know any better. Even other customers came up to me outside apologizing that I was treated that way! I won't ever come back here again. Not worth the drive or rude managers. read more

I really love my crafts and my crafting supplies. When I come in here I tend to get sucked in and spend way more time than I planned. Each craft store has their niche of products that they offer. Jo-ann's is mostly fabric and for sewing enthusiasts. Hobby Lobby is great for home décor, holiday décor, and party supplies. Michael's is my go to spot for holiday décor, holiday baking supplies, and paper crafting materials. The store generally has everything I'm looking for in stock and is well organized. The holiday merchandise is typically pretty cute and with sales or coupons is reasonably priced. I like that Michael's in general has an app with discounts like 40% of 50% off regular priced items. This is helpful since I don't have time to track the sales and only buy when things happen to be on sale. They do need to make sure the cashiers understand the app though. Last time I was there the cashier told me I couldn't apply anything because my stuff was on sale. I am overly obsessed with not inconveniencing others so I let it go not wanting to tie up the line. Of course as I'm leaving I review my receipt and like I thought, most of my items were not on sale. Seriously!? I had the app up and ready to go. It would have wasted less time to scan my coupon than for her to be incompetent. I'm probably beating a dead horse with this, but the line. Every.single.time. If I'm in a rush or not feeling like I have the patience of Job I have to avoid stopping here. It would be my lucky day if I ever made it through this line in less than 10 minutes. On a weekend you can be looking at 20 minutes. There are never enough cashiers and they make the cashiers answer the phones with can bring everything to a halt. read more

I usually don't need any help when I go to this store but this time I needed to find something that was promoted online. I circled the store twice and there wasn't a single person available to help. Im not sure if they were hiding from me but I left because I couldn't find it and couldn't find anyone to help me find it. Now, I don't want to seem like I'm being a little extra by giving them 3 stars just because of this so let me elaborate more. I called two other locations (Rainbow, Stephanie) to check if they had the product there, one of them seemed like they checked the product because they put me on hold for about 10 mins and the 2nd location said "I don't think we have that in store" after a minute on the phone. I was definitely disappointed that she didn't bother to check it at all. What annoyed me even more was that their online website said they had a couple in stock. I know thats not always accurate but she could have at least checked. read more

This review is for the picture frame department. Many years ago a good friend of mine gave me a beautiful handwoven cloth that she brought back for me from a visit to her homeland, Thailand. I've kept it all these years, hidden away and kept in a box, among other things that I treasure. I was told that each one is intricately made, and no two are the same. I've treasured it all these years. Recently, I decided to have it framed and I'm so glad I chose Michael's! Miguel the framer was just outstanding, very professional, and so pleasant. He made suggestions that I'm glad I agreed to because I'm just so pleased with how it turned out! He also got the work done a week ahead of schedule...:-). My handwoven cloth is now preserved in a beautiful frame and I am proud to hang it on my wall to share :-). Thank you Miguel! read more

Michaels - Before - Art Supplies Near Me - Henderson, Nevada

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Love Michaels but seriously you can't ever get checked out of this place in a reasonable amount of time. They ALWAYS have long lines!!! And it takes them forever to get more help up to the front to help. Here's a tip for Michaels: when you are running a great coupon promotion that you know will get people in the store, make sure you have the manpower to meet the demand. Once again, I walked in...saw the checkout line...and walked right back out!!!! I'm sure I can find what I need elsewhere.. read more

Michaels - Long checkout line AS USUAL. With cashiers moving like molasses.... NO THANK YOU! - Art Supplies Near Me - Henderson, Nevada

I'm disappointed in this store & in Michaels! I was in last week and asked a associate if the pastel & skull collection was out she seemed in a hurry and said no it's not available ( even though online it says that it's available at this location. ) She said it won't be out till next week. So no problem I waited and I just decided to order online because I didn't want to miss out on the items that I was interested in . Yesterday my items arrived & I open the box and first I could tell that one of the pieces I order it was already broken , I pulled them both out & the picture frame I bought was scratched , not wrapped or protected and the skull was broken in pieces. You would think since I pay extra for shipping that my items would be safely wrapped in bubble wrap & protected . NOPE , so I called to see if the items were out on display & if I could return and exchange and the lady was very rude . It's takes nothing to be kind. I work retail & customer services , I get it . take a breath and be kind . read more

Has gotten much better in terms of customer service than it used to be. Nice people, slightly understaffed. Lines tend to be long and slow, but again, better. Nice selection, tends to have a little less than other stores. I don't custom frame there much; they do great work but the percentage savings are pretty bogus. You ask for it and they say "it's already been applied." And still very very expensive! WATCH the cashier and totals - clearance and discounts tend to not be applied more than they should. Last visit I bought 3 gallery frames on clearance, jumped sky high when the total was $110, after I pointed out the problem, it was $48, and that's HUGE! read more

The store is very organized and clean. They have everything you need for arts and crafts, crocheting, shadow boxes, kids projects etc. They also offer kids activities and birthday parties. Throughout the store and towards the front of the store were some great sales. This week they had some really cute Betsey Johnson stationary and household items ! read more

Named after a man - but a womans paradise. Hmmmm. I like it! Michaels is a great place to go for all your crafty needs from holiday decorating to scrapbooking. Make sure to check your paper as in almost every add they will have %40 off one item. Always helps! They also have a specialty framing center in the back so check it out. I have never used them to frame anything before but...well...its there. Happy Scrapping, Scrap-booking...ext hahaha read more

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I'm giving two stars because this cashier that was completely rude at least showed up to shorten the line because the other guest wanting their prices checked and they only had one cashier. However she never greeted me never said hello the first thing she tells me is to put on my mask which I was wearing but because I forgot my normal mask, I had a back up mask which is very difficult to breathe out of so it was just under my nose but fully covering my mouth. So instead of a hello she only instructed me to put on my mask which I informed her my mask was on she then informed me to put on my mask again which I then informed her my mask was on and pushed it up closer to my nose. If your sign says face coverings required and does NOT specifically say you need to cover your mouth and nose then you need to back off because you don't know peoples circumstances! Social distancing, washing your hands and covering your mouth is all that is necessary if you have been paying attention this past year! Shitty service!! read more

Terrible customer service. Rip off. I purchased frames. Their system got hacked because corporate would not spend what was needed to protect their customers. Their company policy is to offer 80% off lowest price. Thieves. read more

Michaels - They offered me .20 cents on the dollar for returns. - Art Supplies Near Me - Henderson, Nevada

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Geeez felt like the entire staff was having a bad day, they all seemed very rushed and pushy when it was pretty slow. Especially the person who was ringing people up and the purple haired woman. Definitely the most grumpiest employees I've encountered. I do have to give the guy with a skull mask credit tho. He was the only one who approached me and asked me if I was doing okay, and made the effort to help me. So thank you to whoever you are, I didn't catch his name. read more