I sometimes use pawn shops for myself as a short -term personal loan like many people do. And walking into these places can be very uncomfortable, honestly, because the staff itself can come across harsh, too matter-of-fact , always hyper-rushed and that can be interpreted as insensitive and judgemental, making the experience all too difficult. HOWEVER, there is a gem of an employee at this Super Pawn in Henderson. Mark Jones is a Shop Manager Trainee who I had the pleasure of dealing with on 4/30/16. Not only did he process me quickly, it's the way in which he asks his questions and pauses to hear your entire answer that made this professional, but not cold. He actually listened to me, and as a result, was able to make suggestions to me that were very helpful. Usually they are too busy Mark was awesome. read more

The most deceptive business that this 61 year old grandmother has ever experienced. I was going to call elder abuse hotline I put a 900$ ring on layaway with 90.65$ a month payment. This store took 1,965.00 out of my account and fought me to give my money back. They should be investigated. read more

DO NOT PAWN YOUR THINGS HERE!!!! They will switch diamonds out and steal them. They will put your money on other accounts and say you didn't pay even if you have the receipt so they can steal your stuff! This place is awful! I've never pawned anything before and this is the worst experience ever. They took three diamonds out of my ring without my knowledge. Please be aware! They are scammers. I wish I didn't have to give o e star they don't deserve it! read more

I bought a jackhammer there and paid extra for the wartanty. The handle broke after a week of use so i brought it back to be told I wasted my money because physical damage isn't available. Such BS. There is an EZ pawn not far from here. Go there. Trust me Update: After calling corporate I got a call back from the manager. He decided to honor the warranty but told me I could never get another warranty. Anything I bought from now on was as-is, so I told him I wouldn't be buying anything if that was the case. What a hassle. read more

I was sold a fake Chanel black purse for $1800 in 2023. The sales associate Shyde confirmed to me that it's authentic. She also said, everything they sell is authentic and assured me that if I want to buy authentic items, that I will never go wrong at any Superpawn because they don't sell fake items. I paid it through lay away for 6 months or so. I had it authenticated after I picked it up. It was fake! I sent pictures to Legit grail authenticator. It is indeed fake!!!! I went back to complain, brought the authentication certificate, and attempted to get my money back. I brought the certificate that it's not authentic. Manager Dave refused to refund my money. I was at the store 4 hours. They kept saying I needed to talk to the manager who was busy at that time. The sales associate went on to entertain other customers. Phoebe asked for the purse back. She took pictures & l was told they are authenticating it with entrupy. I saw phoebe walking back & forth but never went back to me to show me the result of their own authentication. Meanwhile, I was standing in the corner and everyone there, ignored me. Hours passed and phoebe & shyde kept telling me it's taking a while to authenticate bc it is a vintage bag. After 4 hours, they still kept telling me that they are waiting for entrupy to give them result and that I can take the purse home and come back the next day. I came back, I was ignored again. Then I was told that they will only give me $800 for the purse. I refused to take the $800 because it was a fraudulent action on their part to sell me a fake Chanel for the price of a real preloved Chanel. I asked for a total refund but it was ignored. I did what I can to report/call the las Vegas manager and called the headquarters customer service to no avail. I kept calling the customer service and was told each time that they called me but that I did not answer. I did not get any calls. I had no way out but to give the fake Chanel bag back to them with a very heavy heart for half the price I paid versus losing the entire $1,800. They refused to pay me back the entire amount I paid. They never admitted it was fake. I went back after 2 days and lo and behold! The same black Chanel was displayed on the shelf with a tag $2,000. I was shocked. I asked to see the purse. Shyde the Sales associate told the guy not to give me the purse (it was the same purse and even selling it for more). She grabbed it from the guy right before he was about to hand it to me. It was the same fake Chanel. Shyde said, "I told them not to put it back on the shelf". She took the purse hurriedly to the back. So then I came back again after 1 week, that same black fake Chanel was up on the shelf again with a price tag of $2,000. Unbelievable. These people are calloused and scammers!!!! They continue to scam people. This is at the Sunset/Mark Superpawn in Henderson. To date, I never went back in that place. read more

I've been a customer for years. Super nice, professional and friendly staff. George is absolutely amazing!

They don't close at 8pm. They close anytime before 8pm as they don't feel the need to stay open until their posted hours. Could be anywhere from 7-7:30, 7:45. Whenever they feel like it. read more

Every one is nice and welcoming when walking in. They have a big selection of different items at good prices. Love Savannah!

They had a lot of variety, I wanted a ps5 and they were very helpful and friendly. I got a good deal and it works great!

The service is amazing! Thank you for the great customer service! As soon has it walk in i was greeted, immediately got take care off.

I went there few days ago , they were nice respectful and polite they didn't buy anything from me but gave me another ideas where to sell the items . read more

Not recommended, can only pay on loan in cash, and at store. Not a card over phone. This way they can rip you off, if you can not drive to the store. Because of being sick or in hospital. Better off using EZ pawn , you can pay online, or phone with them, so you don't lose your stuff!!! read more

Great staff they really care about there customers . They great products as well . I will be back for more.

everyone here is super nice and helpful ill definitely be coming back, pam assisted me and was so knowledgeable about the products and details and made my visit very memorable. thank you for being so honesty read more

Does not do eBay drop off. Whoever put that in the search was wrong. Confirmed in person..

Awesome, I was in and out of the pawnshop which I found quite refreshing. And received a great deal on the item I chose to sell here. read more

I was sold a fake Chanel black purse for $1800 in 2023. The sales associate Shyde confirmed to me that it's authentic. She also said, everything they sell is authentic and assured me that if I want to buy authentic items, that I will never go wrong at any Superpawn because they don't sell fake items. I paid it through lay away for 6 months or so. I had it authenticated after I picked it up. It was fake! I posted it to authentication FB pages, all comments by experts said "fake". I sent pictures to Legit grail authenticator. It is indeed fake!!!! I went back to complain, brought the authentication certificate, and attempted to get my money back. I brought the certificate that it's not authentic. Manager Dave refused to refund my money. I was at the store 4 hours. They kept saying I needed to talk to the manager who was busy at that time. The sales associate went on to entertain other customers. Phoebe asked for the purse back. She took pictures & I was told they are authenticating it with entrupy. I saw phoebe walking back & forth but never went back to me to show me the result of their own authentication. Meanwhile, I was standing in the corner and everyone there, ignored me. Hours passed and phoebe & shyde kept telling me it's taking a while to authenticate bc it is a vintage bag. After 4 hours, they still kept telling me that they are waiting for entrupy to give them result and that I can take the purse home and come back the next day. I came back, I was ignored again. Then I was told that they will only give me $800 for the purse. I refused to take the $800 because it was a fraudulent action on their part to sell me a fake Chanel for the price of a real preloved Chanel. I did what I can to report/call the las Vegas manager and called the headquarters customer service to no avail. I kept calling the customer service and was told each time that they called me but that I did not answer. I did not get any calls. I had no way out but to give the fake Chanel bag back to them with a very heavy heart for half the price I paid versus losing the entire $1,800. They refused to pay me back the entire amount I paid. They never admitted it was fake. I went back after 2 days and lo and behold! The same black Chanel was displayed on the shelf with a tag $2,000. I was shocked. I asked to see the purse. Shyde the Sales associate told the guy not to give me the purse (it was the same purse and even selling it for more). She grabbed it from the guy right before I was about to take it. It was the same fake Chanel. Shyde said, "I told them not to put it back on the shelf". She took the purse hurriedly to the back. So then I came back again after 1 week, that same black fake Chanel was up on the shelf again with a price tag of $2,000. Unbelievable. These people are calloused and scammers!!!! They continue to scam people. This is at the Sunset/Mark Superpawn in Henderson. To date, am still traumatized and hurt from this experience. read more

Great staff, good deals and willing to negotiate we go regularly to see what good deals they have

Went and bought a 1000 ring today, asked a few times if it is real and the guy checked it and says yes. Took it to a jeweler to have it sized and appraised and it's a fake!!!!! They have absolutely no return policy so I'm screwed. Thanks you low life's- that was all I had to replace my wedding ring with something decent and you screwed me. read more

They are really good welcome and helpful advice. They have too much electronic stuffs and jewelry. I bought some electronic stuff from them before and it works good. They have 7 days money back guarantee and 30 days store credit return accept. read more

SuperPawn - Pawn Shops Near Me - Henderson, Nevada

Bought a amp from these guys and they had no cabinet to try it out on. Got home found out it didn't work and they told me I'm out of luck. The nutless manager who refused to give his name is a tough guy on the phone. F this place. read more

I bought a laptop only to find when I got home that the battery would not charge. As I had purchased a warranty I returned the laptop the next day. Not only were they not interested in helping, but they also refused to refund the full amount. This place is a rip-off. The salesperson told me they don't even check the laptops before putting them out for sale. read more

I went in and they immediately told me to put on a mask but they did not have one on I had tried to sell them a PC but they said that one of the cables was bad but it wasn't because I just bought it read more

I recently visited this location after I dropped and shattered my school tablet. I took it to Best Buy, and was told it would cost more to fix it than it would be to just replace it. Welp. So I decided to hit a few pawn stores before shelling out money for a brand new tablet all together. This was the second or third place I tried, and surprisingly they had an iPad mini for about $130, right in my price range. One of the employees charged the iPad for me so I could make sure it worked. Once I checked it, she rang me up. I didn't like that my iPad just got thrown into a plastic shopping bag and I was given a beaten up, ripped charger. You couldn't give me a nicer one from the back? Ok... It was overall a good experience, but I felt completely ignored by the staff when I came in. It's not even like they were busy, they just didn't greet me or even look at me until I went up to someone and asked. Then the lady that helped me seemed like she could care less about doing it. I wasn't impressed with the customer service, but I haven't had any problems with my iPad. The other thing that bugged me was that my iPad had NOT been reset since they bought it. It still had the other person logged in to their Apple ID, and all their information still on it. It made me uncomfortable, but luckily I was able to reset it at home. Definitely do your research before coming here. read more

Super friendly staff! Found an amazing deal and had to purchase. Thank you so much for the excellent service!

Some sales people are mean here. Some are nice. Man I know the crowd salespeople need to deal with can be difficult but don't treat me like that. I'm trying to be nice looking for a fair deal but Jesus one sales dude just walked away after I was asking him about a couple of products. It's not that difficult to be nice to people you don't know if it is you're in the wrong huskiness, go work for the dmv or something. read more

Very professional. Get really busy at times with people making payments for items. I scored a really cheap socket wrench set here, it's always like a treasure hunt for me to find good deals. Will be back! read more

I have never been to one of these stores, I just some simple questions about how everything works and was truly surprised... The level of customer service and "how they made me feel" was worth this review. The store manager, Ger I believe it's her name, was attentive and very helpful with my questions. It was nothing like those shows where you go and they treat you like you don't know anything. Kudos to this place! read more

Great crew and extreamly patient, everyone is very attentive and eager to provide any assistance when you are ready. They have a lot of great stuff to choose from.... and the lay-away plan is great for anyone living on an affordable item...I dont think Walmart has a lay away plan that last all year long...well this is why I give them 5 stars.....I am requesting that Yelp keeps the 5 stars and adding an infinity sign at the end. Thanks superpawn, keep up the great job. read more

If you want to sell, they don't pay out good. They will pay you the lowest price on Amazon or ebay. If they have too many of that item they will give you even a cheaper price. read more

Came here for some business regarding keyboards, and the assistant manager Anthony, was extremely helpful. Carolyn is very friendly, too. Thank you for the great customer service. read more

I shop for TV's, laptops here & they have a great selection if you need a great price on electronics. They carry everything. Ask for Nick he is very knowledgeable when looking for laptops or tv's, etc. Also they offer a $10 warrantee on them so if it break go back in and get another one. Doesn't get any better than that! read more

I came in to sell my Movado and was told they would have to pass on it because they don't have the tools or specialist to tell if its authentic or not. why are you guys even open then? Will never ever, ever come back to this location and any Superpawn for that matter. This location ruined my experience for all locations! Like the previous review, I would put ZERO stars if I could! read more

Ive been a long time customer of SP and yesterday 4/23/16 reinforced why i love this place. Angel provided top notch professional service and has the patience of an angel! I came in expecting to less than expected but got WAY more. This store is clean,organized and friendly faces to match. Even the employees that weren't helping you took the time to speak. Great experience and kudos to the manager!! This will be my only SP i travel to:) read more

I Just Got Off The Phone With A Great Super Pawn Associate By The Name Of Dre He Was Super Patient With Me And The Questions I Asked Also The Young Man Has A Excellent Memory And Pay Close Attention To Customers Needs I Will For Go Back To Do Business With The Company Due To Dre!!! read more

Ask for JC he will hook you up with good service! Rated super pawn 5 stars because of him. Thanks for helping me find my new beats!

Hello cash American / super pawn Corp I have a few words to advise district management On this location #10 Henderson. I walked in and One young man / Brandon sales tech behind the front counter was so professional, courtesy and accommodating to my needs on auto tools I was looking for at this time. He had greeted me at the door as I walked in while the other four members of staff you had behind the counter as well didn't even say a word they were standing around and talking and giggling.. I have been a loyal customer to this site for about 10 months moving to Las Vegas... I am sending out an email and a review to corporate and to let other customers know that go see the sales tech by the name of Brandon'.. he'll take care of you very professional courteous and really knowledgeable on your needs for the most part.. As far as pricing it is what it is on the reason why this location has my business is because of this certain individual.. I want to say THANK You Brandon, for your time and Acknowledgement from start to finish what a role model you are I thought you were the actual site manager today at the time I have met you... THANK you very much. ...... read more

This is the best pawn shop in Vegas, Yusaf, Jason, Ger , Rockie and Brandon give the best courteous service, always friendly and know how to make a deal . read more

Came in to pawn two items. Was given a very low offer to pawn one item. The other item was used but I put it back in it's original box. They said they couldn't take it because it was in it's original box and they require a purchase receipt if an item is in it's original box. I just took both items to my normal pawn shop and got more money and no hassles. This place is pretty close to me, but I'll never go back. read more

I just got home from this SuperPawn location. This was my dilemma, I called the store earlier today and informed the person on the phone that I was 9 days late making my payment on important pieces of jewelry that I had a loan on. The nice man informed me that I needed to come in the store just so they could verify that I was the owner and they would try to have the items sent back to the store. I didn't know why they were sent out? He said one of the pieces needed to get fixed. I still didn't know why they sent out both pieces? but ok. After work today I went over to show proof that I was the owner, this is what happened. I walked in and stood in front of the counter, I was called over by a nice young man with spiked dark hair, I informed him of the situation regarding the items of jewelry and how I would really like to get the pieces back. He then looked toward the man standing behind him who was Jason Arther the store manager. The store manager Jason Arther did not look at me, would not even say hello to me and he is waring some kind of star employee performance badge on his shirt. He told me straight out we can't guarantee your items will get back to you. He said we put the request in and we will see if they come back. I said oh ok, do you guys just enter it in the computer hear at the store? Would the items to come back automatically or do you call some ware and have them shipped back, he the interrupted me and said I don't even know ware the stuff is at! We will just have to see. Then I said oh, ok so do you guys just call me or????? I then said do I call you? Right then the nice young man I was dealing with earlier said "you can give us a call in a couple of days if you don't hear from us. Right then he was cut off by the store manager Jason Arthur who said NO! Just call us in 2 weeks if you don't hear from us. I am thinking this guy seams to just want me to leave the SuperPawn Store. I really don't think Store Manager Jason Arthur cares about my 2 little items. His attitude seamed to show me he just wanted me gone. I hope I'm wrong and I do get the items back, because they mean a lot to me. I will update this review in 2 weeks after I see how the SuperPawn in Henderson, NV. Next to the Home Depot store under the leadership of store manager Jason Arthur responds. I really hope they are able to locate my items. read more