YELP 365 CHALLENGE 2014-(324/365) "No Service, No Smile"…read more In all the times we've come to Boulder City, this was the first time visiting this pawn shop. At first glance, this looks like a firearms store, but there's more to see inside! They have an extensive amount of firearms and even a CANON if you're looking to buy one...Musical instruments, samurai swords, jewelry, and much, much more! Among the cool things I saw were a Frida Kahlo inspired Dia De Los Muertes skull, the first issue of Sports Illustrated, and a Michael Jordan rookie card that is worth thousands! The people that work here are not the most courteous(no hello, or any sort of acknowledgement, but that's cool. I'd rather have them keep quiet, and just let us browse, which is what we did for a few minutes, and we were on our way. ALOHA!!! Shaka Meter: \uuu/ \uuu/ 2

Male Karen but behind the counter. Called to ask a simple question. Not a nice person.read more

I've been a customer for years. Super nice, professional and friendly staff. George is absolutely…read moreamazing!

I was sold a fake Chanel black purse for $1800 in 2023. The…read moresales associate Shyde confirmed to me that it's authentic. She also said, everything they sell is authentic and assured me that if I want to buy authentic items, that I will never go wrong at any Superpawn because they don't sell fake items. I paid it through lay away for 6 months or so. I had it authenticated after I picked it up. It was fake! I sent pictures to Legit grail authenticator. It is indeed fake!!!! I went back to complain, brought the authentication certificate, and attempted to get my money back. I brought the certificate that it's not authentic. Manager Dave refused to refund my money. I was at the store 4 hours. They kept saying I needed to talk to the manager who was busy at that time. The sales associate went on to entertain other customers. Phoebe asked for the purse back. She took pictures & l was told they are authenticating it with entrupy. I saw phoebe walking back & forth but never went back to me to show me the result of their own authentication. Meanwhile, I was standing in the corner and everyone there, ignored me. Hours passed and phoebe & shyde kept telling me it's taking a while to authenticate bc it is a vintage bag. After 4 hours, they still kept telling me that they are waiting for entrupy to give them result and that I can take the purse home and come back the next day. I came back, I was ignored again. Then I was told that they will only give me $800 for the purse. I refused to take the $800 because it was a fraudulent action on their part to sell me a fake Chanel for the price of a real preloved Chanel. I asked for a total refund but it was ignored. I did what I can to report/call the las Vegas manager and called the headquarters customer service to no avail. I kept calling the customer service and was told each time that they called me but that I did not answer. I did not get any calls. I had no way out but to give the fake Chanel bag back to them with a very heavy heart for half the price I paid versus losing the entire $1,800. They refused to pay me back the entire amount I paid. They never admitted it was fake. I went back after 2 days and lo and behold! The same black Chanel was displayed on the shelf with a tag $2,000. I was shocked. I asked to see the purse. Shyde the Sales associate told the guy not to give me the purse (it was the same purse and even selling it for more). She grabbed it from the guy right before he was about to hand it to me. It was the same fake Chanel. Shyde said, "I told them not to put it back on the shelf". She took the purse hurriedly to the back. So then I came back again after 1 week, that same black fake Chanel was up on the shelf again with a price tag of $2,000. Unbelievable. These people are calloused and scammers!!!! They continue to scam people. This is at the Sunset/Mark Superpawn in Henderson. To date, I never went back in that place. I will take this down if you give me back the remaining balance after the $800.

Selling off a storage unit and had great service yesterday with some purses. Their appraisers had…read moremuch expertise and were very professional. Had a bad experience at the EZ Pawn down the street. Going back to Superpawn today!

Zero stars for this pawn shop I've been coming here for years and they always come through with a…read moregood prices for your items. The old manager that used to be there was a solid guy, but he's gone now and this place went downhill. I just brought in a $3500 Louis Vuitton purse in great condition. They offered $600 for it. I understand they have to make their money of course I get that but that is just trying to rob someone you're gonna turn around and sell it for two grand and make $1400 off of it. The crazy part about it is I was only asking for $1000 for it horrible place I will never shop here or bring my items here again.

Workers are lazy rude and ignore you. I went in to get my ring resized & look for a ring to buy for…read moremy fiancé. they looked at us and rolled their eyes, said they'd help us in a second and nothing happens then someone walks in several minutes after us and they jumped to help them. We just walked right out and they rudely yelled out "WELL BYE HAVE A NICE DAY THEN" um excuse me you ignored us ??

I don't like the way I was spoken to when I walked in the door and also…read moreI don't like the service Worst pawn shop I've ever been to I never get good service I've been there multiple times

confession: i have ever only heard of the pawn stars show but never actually watched it…read more.. but let me tell you, the owners have SUCH a huge following that many of the visitors are there for the meet and greet instead of buy/sell/trade, which i thought was really cool and exciting! the staff at gold & silver pan shop are SO approachable and nice. we had casually dropped by to sell and the process went extremely smooth! and their buying process is very streamlined and fair. we stuck around after selling to check out the items in the stores and there are a lot of beautiful vintage rolex pieces along with a lot of picasso lithographs that i would love to own one day! coda helped answered a lot of our questions and was extremely knowledgeable and personable. there's an attached parking lot to the shop and it was easy to find a parking spot. there's also plenty of security on-site so you can feel at ease and safe. we're definitely making gold & silver pawn shop our vegas destination every visit now!

The service was okay. The staff were not welcoming and looked tired of being bothered…read more The store's tile floor is buckling and they consider it "vintage." It does look the same as it did last year so that's accurate. The shop is actually pretty small as far as the sales floor space but their are lot of jewelry items but not many other items are avaliable. You can come to pawn items but I would not come here to purchase anything. Prices are way over normal retail prices. If you buy jewelry here, you are buying it at a loss. A lot of the same items priced differently. Great nostalgic visit. But that's where the fun stops.

Offered me $7 for $450 of brand new merchandise. You can tell the big guy just doesn't feel like…read moredoing paperwork.

The entire staff was friendly and professional yet casual. They gave me a great price. I highly…read morerecommend EZPawn!!!

Quality of their products are amazing . I bought several jewelry there. Pricing is also exceptional…read more.

They are scammers--check your jewelry carefully, and if you can, it's better not to buy here at…read moreall! They already scammed me and won't take responsibility! Don't buy here! I had been shopping here for a long time!

I called the Cactus location to get some questions answered and I was helped by Bobby! He's…read morephenomenal. He was able to answer all my questions even though it was regarding another location that I'm closer to that may be having phone issues. I'm very happy with the help I received and I appreciate Bobby very much!

Unfortunately, our experiences here couldn't have been more night and day…read more Our first visit with Rueben was excellent. Very humble and down to earth. He took the time to thoroughly explain gold pricing, answered all of our questions, and made us feel comfortable, especially since it was our first time ever stepping into a pawn shop. He was welcoming, patient, and transparent, which made a strong impression on us. In fact, based on that experience, he encouraged us to come back and bring in additional items. Because of that, I brought my mother in on our next visit to browse handbags and potentially sell some of her gold jewelry. Unfortunately, this experience was the complete opposite. The employee assisting us was dismissive and uninviting from the start. When we asked about an older ring, the offer felt extremely low with "gold is down" explanation okay but she hadn't even made an offer weighed it nothing that Rueben did, and there was no effort to engage or provide the level of service we previously received. It was disappointing, especially after being encouraged to return and having such a positive first impression. Consistency in customer service makes a big difference, and we hope future visits better reflect the professionalism and hospitality we initially experienced. If we ever go back it'd be just to interact with Rueben and this review has zero reflection on him just my experience with the young lady today. Didn't end up selling anything or buying anything I'll just keep it for another 10 years when "gold is high".

I'd like to have Lauren's boss recognize her for job well done. We stopped by today and had a…read morereally good experience with her. I'd recommend anybody in need of a value, getting an appraisal or selling something to see Lauren at EZ Pawn. Signed, fat & bald

I buy storage units and had a storage unit I was emptying in the area. I usually feel out local…read morepawn shops so I dont have to travel far. Took some of the loose objects of value, mainly designer purses, in just to feel them out and knew immediately it was the wrong choice. I had unused Coach and Michael Kors bags, one with original tags, all priced over $100 online. I was given the lowball offer of $35 for everything and told they can be found at Goodwill...I used to work at Goodwill. No they cant. Some other Big Boy behind the counter came over looking thru my stuff like there was a cookie that needed priced , without asking, no input or expertise either. With that said I went to the EZ Pawn around the corner. Was actually greeted and welcomed by a nice, older lady who was more than excited to actually look at the purses. She seemed to know far more about purses. Especially the Kors bags. I only look for 25% of worth on my storage units I pawn, I had already priced the bags, and she nailed my number perfectly. They actually had more of a pawn shop feel. Not a shoe store. I discussed what I do, that I used to be a carpenter, and always have tools to offload. Their manager over heard and we started talking. just very nice people. So i'll be going back by today to offload the rest of my storage unit and tools.