I was sold a fake Chanel black purse for $1800 in 2023.
The sales associate Shyde confirmed to me that it's authentic. She also said, everything they sell is authentic and assured me that if I want to buy authentic items, that I will never go wrong at any Superpawn because they don't sell fake items.
I paid it through lay away for 6 months or so.
I had it authenticated after I picked it up.
It was fake!
I sent pictures to Legit grail authenticator. It is indeed fake!!!!
I went back to complain, brought the authentication certificate, and attempted to get my money back. I brought the certificate that it's not authentic. Manager Dave refused to refund my money. I was at the store 4 hours. They kept saying I needed to talk to the manager who was busy at that time. The sales associate went on to entertain other customers.
Phoebe asked for the purse back. She took pictures & l was told they are authenticating it with entrupy. I saw phoebe walking back & forth but never went back to me to show me the result of their own authentication.
Meanwhile, I was standing in the corner and everyone there, ignored me. Hours passed and phoebe & shyde kept telling me it's taking a while to authenticate bc it is a vintage bag. After 4 hours, they still kept telling me that they are waiting for entrupy to give them result and that I can take the purse home and come back the next day. I came back, I was ignored again.
Then I was told that they will only give me $800 for the purse. I refused to take the $800 because it was a fraudulent action on their part to sell me a fake Chanel for the price of a real preloved Chanel. I asked for a total refund but it was ignored.
I did what I can to report/call the las Vegas manager and called the headquarters customer service to no avail. I kept calling the customer service and was told each time that they called me but that I did not answer. I did not get any calls. I had no way out but to give the fake Chanel bag back to them with a very heavy heart for half the price I paid versus losing the entire $1,800.
They refused to pay me back the entire amount I paid.
They never admitted it was fake.
I went back after 2 days and lo and behold! The same black Chanel was displayed on the shelf with a tag $2,000. I was shocked. I asked to see the purse. Shyde the Sales associate told the guy not to give me the purse (it was the same purse and even selling it for more). She grabbed it from the guy right before he was about to hand it to me. It was the same fake Chanel. Shyde said, "I told them not to put it back on the shelf". She took the purse hurriedly to the back.
So then I came back again after 1 week, that same black fake Chanel was up on the shelf again with a price tag of $2,000.
Unbelievable. These people are calloused and scammers!!!! They continue to scam people. This is at the Sunset/Mark Superpawn in Henderson.
To date, I never went back in that place.
I will take this down if you give me back the remaining balance after the $800. read more
