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Old Navy

3.0 (70 reviews)
Open 10:00 am - 9:00 pm
Updated over 3 months ago

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Monica H.

I must confess... I'm totally obsessed with Old Navy's socks. I think I have about 200 pairs in my drawers right now. Some of them I haven't even worn yet because they are so darn cute. I love how soft, comfortable and durable they are, and the different designs are just adorable. Every holiday season, I always make sure to visit the store and check their website frequently for new socks varieties. They are "one-size fits all", and also make great gifts. I think all of my friends and family have come to expect that their Xmas gifts from me are always Old Navy socks. I placed an online pickup order for some new holiday socks on Sunday and my order was literally ready to pickup in 20 minutes. I was pleasantly surprised. When I arrived at the store to pickup my order, there was a nice line. But I didn't mind because they had a bin of BOGO 50% off socks in the queue, so I just sifted through the bin and found even more socks to buy as I waited. Yay me! The cashier who checked me out was friendly, welcoming, and fast. The store was bright, clean and organized. Great Visit! I don't really like shopping, but I do love the fact that I can shop online at home, then pickup my items at the store and save on shipping fees. Definitely Recommend!

TRE emailed response
Ronnesha W.

***UPDATE*** A little over 3 weeks now, Old Navy & Gap Company & The TRE Company contacted or replied to me by email, after i submitted numerous complaints through corporate contact (customer service, emails, social media, Google reviewed, Yelp). I was able to make the return/exchange back at the Old Navy store as well as giving me 5,000 points to my Old Navy membership account. Had to go through all of this for the inconvenience I had. I've attached the email TRE sent me for conclusion. ***ORIGINAL*** On Saturday, August 24th, 2024. I made a call to Old Navy store # 05790 on 525 N Stephanie St in Henderson, NV. The Assistant General Manger, Matilde, answered the phone and I stated to her that I have an exchange for my daughters jeans that her dad bought her that couldn't fit and I didn't have the receipt. She then told me over the phone that it was ok as long as the items weren't worn and had tags on them (items were brand new with tags). So we came into the store at 5:11pm, where we stood in line as soon as we arrived, I told the cashier, Russel, of my return and he stated to go get the items we wanted for exchange first, to complete the transaction. I told him I didn't know the procedure, that's why we stood in line first. So as he told us that, my daughter and I went to go get items she wanted for exchange. When we came back to the register at 6:04pm, it was another cashier who helped us. It was a Lead Sales, Nik, he stated that we still needed more items for exchange because there was still a credit left for exchange. I told him that Russel did not give us a $ amount he just told us to go get items for exchange. Nik then apologize, then proceeded to say we can get more items to equal out the exchange amount. When we came back to register after getting a few more items, it was now 6:27pm. Russel was now the cashier again, he rung up the items first as a sale instead of scanning the return receipt for exchange so he did the transaction wrong. He was having difficulties as he seemed like he didn't know what he was doing. Russel kept scanning the receipt multiple times that generated from the beginning, he was scanning it so many times that he had to then as Nik for help. Nik then told him how to correctly process an exchange, by then to complete the process of the exchange it was denied. Russel then calls over Matilde (AGM) which she then comes and explains to me that basically there was nothing she can do, and I would have to call the phone number given on the TRE (The Retail Equation). I stated to her the issue and that I previously called the store and even spoke with her over the phone, stood in line first, wasted almost an hour in a half inside the store, just to deny the return, which could have been avoided once I stood in the line from the first place. All she stated was she understood my frustration, but there was nothing she can do about the situation and that I would have to call the TRE phone number listed on the receipt. As I was reading the TRE receipt, it stated that the denial decision could be based upon my RAR (Return Activity Report) which I accessed and emailed them. They even put the items I wanted to exchange back into their bin, which they had to go search for as pictured. On the other hand, I have never exchanged any items at Old Navy without a receipt! This was my first! I have attached the TRE with the RAR downloaded file that was sent to me from the TRE company, showing and proving that this was my very first return with no receipt in 90 days! How was I automatically denied? Makes no sense! This was very inconvenient and very frustrating overall. I have never had a horrible experience at a retail store besides this one at Old Navy. I shop here and online with the officiate stores including GAP. After this incident and inconvenience, i will never be recommending and highly dissatisfied with their customer service! Transaction ID 113713842016GAP

Chad C.

Great location and prices are fair. Most products look to be from Indonesia and Vietnam. The store has children, women, and mens attire.

My kiddo so happy she will have summer clothes thanks you HALA, you made her day.
Jasmine W.

Wasn't feeling well and was lagging in the store a young lady came to assist me. After letting her know I was fine she walked away. Minutes later she see me looking confused and asked if she can please help me. Explained to her I am on a budget and I just want to get the actual price for close because I didn't want to embarrass myself at the counter. She said do you have our card, I said no not at all and was to embarrassed to apply. She re assured me to just try and I did. I got approved and was able to get my daughter clothes for her school trip. Thanks HALA!!! You made my day Her name is HALA!! When you go make sure to say hi.

Nicole F.

Old Navy always has great deals, clearance and something for the whole family. I had a online return and the cashier was so sweet, no hassle and gave me a few coupons for my next visit.

Chris H.

What. A. Mess. Look. I understand it's "back to school" season. But trying to shop in this store is maddening. First we attempt to shop in the boys section. Disaster. All the shirts are mixed and none are folded. It's been completely ransacked. My kid has found in the madness five shirts that he liked. Somehow. But they are all marked 10.99 or 5.99. Confusing. am I spending $25 or $55. Can't stick to a budget here....looks like this area hasn't been touched by an employee all day. And it's only 12 pm. We head to the girls department and it's even worse. Simply put I gave up. I couldn't dig through the shirts and find something she liked and that fit her. She gave up just as quickly. And this is her favorite place to shop. The bathrooms were gross. Like gas station on the side of the freeway gross. The check out line was wrapped all the way around to the boys department. But to top it off the tshirts we picked up and thought were $10.99 turned out to be $15.95 each. We let the manager know and she said "if they don't have an orange tag they are full price." We let her know that these shirts were on the shelf clearly marked $10.99. She responds " I saw that and removed the sign. I'm on top of it" like we were trying to pull a fast one. Then the cashier started to ring up the pants/jeans my daughter picked out. All were picked from the same wall marked 40% off. To our surprise (not really) they weren't ringing up right. All were 20% or 30% off....... I give up. I just said ring it all so I can get out of here. I will say on the side note the girl who rang us up was super nice. She saw we were frustrated and apologized and gave us a $15 dollar of coupon. And not to mention the music was way to loud. Couldn't hear myself think. All in all. Very very subpar for a store I expect to be clean and organized. The manager was rude and could care less about the way items were ringing and that her store was a mess. I will never return to this old navy. Ever.

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5 months ago

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3 months ago

Hours online say they are open until 9 pm. I was there today at 8:35 and the doors were locked. :( made the trip for nothing.

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8 years ago

Shopped for my daughter. I got her some work pants and a few blouses to wear when she goes out. Lots of options and great sales prices.

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Review Highlights - Old Navy

Las Vegas old navy is one lucky store to have some one with great customer service.

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Once Upon A Child

Once Upon A Child

(31 reviews)

I do like shopping here. They were helpful and did a hold for me that I completely forgot about and…read moredidn't end up purchasing. Sorry! But minus one star for customer service. Literally no one says a single thing when you walk in. No hi, welcome, let me know if you need anything. There's always 4+ ladies behind the counter, including the owner and nothing. As someone who started in retail, that's disappointing because it feels unwelcoming. They also don't say anything as you leave with hundreds in merch in hand (like thank you?) lol My sister went in without me once and she asked about if there were any sales events that weekend. She was met with a rude "sales? What do you mean? What we have out is what we have". She refuses to return with me since then. I have spent hundreds of dollars here because it's super affordable and they always have a good selection. But again, sad that the vibe is the way it is.

Absolutly my favorite children's resale store in Henderson…read more The store is HUGE and has a ton of items - everything from toys to baby equipment to clothes. They buy your items and offer cash or you can opt to use the credit towards your purchase. (*NOTE: They do not buy maternity clothes, but they do purchase some maternity items). Visit their website or call the store for more info on selling items. The staff is super friendly and very helpful. Nearly all my son's clothes, toys, equipment, and books are from this store and they have bought nearly everything I've brought in to sell. I have found multiple items that were new in box, or clothes that still had tags and paid less than retail - such a great value for our budget!

Osh Kosh B'Gosh - Store entrance

Osh Kosh B'Gosh

(2 reviews)

Keep in mind you cannot return clothes here that have been washed. If it doesnt fit after washing…read moreyou cant return. Also carters should keep in mind kids can get skin disease if other from contact dermatitis. Very common from trying on unwashed clothes. If youre an adult but for infants could be dangerous. Just go with burts bees 100% cotton and has good return policy.

I love shopping at this store and the quality of their babies' & children's clothing. I know all…read morebaby clothes are cute, but all my Osh Kosh B'Gosh brand clothing has held up to my very active toddler. He is on the small side, so wears his clothes a lot longer than other kiddos I know. The clothing is stitched well, cute, and fits well with room to grow. I can always find something for my kiddo in store or online. Free shipping to store for pickup, but I usually order enough for shipping direct to my home also. Some days, I avoid going into the store only because I KNOW that I I will walk out with more than I went in that he needed. Ha. It's right next to Carter's and you do not have to leave the store to enter. I prefer Osh Kosh B'Gosh. The clothes do not shrink to a smaller size with the first wash. And, the designs do not fade. I really like the embroidered ones the best! The sales and clearance prices really make it affordable! Plus, I can earn rewards to redeem on almost anything. There is a difference between the two brands in fit and designs available. I did not go next door to ON, but I did want to see what they had for sale. The quality of OKB is just superior to both brands that sandwich this store! What else can I say?! I'm a big fan!

Men's Wearhouse

Men's Wearhouse

(201 reviews)

$$$

Stopped in to get fitted for a new suit. Lorenzo greeted me right away and he gave several…read morerecommendations. Lorenzo had me squared away within a few minutes. I was in and out. Thank you!!

I came in this weekend to Men's Wearhouse for a tux and suit fitting for my upcoming wedding. I…read moreunderstand it's prom season and things are busier than usual, but the experience was honestly frustrating from start to finish. First off, the QR code for the waitlist is placed in the middle of the store with no clear direction. If you don't already know it's there, you'd have no idea you're supposed to check in. We stood around for about 10 minutes before even realizing there was a system. After we finally scanned in, a gentleman came over to help us but didn't ask about our place in line or acknowledge the waitlist at all. He actually started helping us first, but once he realized other people had been waiting longer, his entire demeanor changed. It immediately felt like he didn't want to help us anymore and started rushing through everything. When it came to my son's suit, he wasn't even going to have him try anything on to check the fit or size. That was really frustrating--this is exactly why we came in. When I asked if my son could try things on, he casually responded with, "if you want to, but you don't have to," which made no sense. We came in specifically to TRY ON and order suits. The same issue happened with my partner, who wanted to try on a tux just to see how it would look. Again, it felt like pulling teeth to get any help. There was no effort to make the experience easy, helpful, or even enjoyable. I ended up walking out completely frustrated. For such an important event like a wedding, I expected a much better level of service and attention.

Old Navy - menscloth - Updated May 2026

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