I've been spending a lot of time at Michael's lately with my wedding coming up. I happened to be in the Birdcage area shopping for something at Best Buy and noticed a large Michael's so I stopped in. This store is much larger than the store in Rancho by my house but oddly enough, the wedding section wasnt as large. Not sure why either. I ended up finding what I was looking for, but still...I would have bought a lot more if I could have. Also, the sales staff wasnt quite as friendly as they are at my typical store. read more

Guest review by my 12 year old Goddaughter, Andi H. I am not into crafts that well, but she is, and she had a gift card to take part in that ritual of making an animal cell. My only contribution is, while they are massive, we seemed to be unable to find a single worker on the floor to direct us. Oh well. And the shopping carts have no foot rests, but whatever Now, then... Andi: "Pretty good supply. I am able to find most stuff. And they have glitter glue!!" I asked her about price,... Andi: "A little more than I like and wishing I had more money, but cheaper than most art places." She would know....she is so artistic. I don't know arts and crafts, but yeah....it seemed like they have most of what people would want who are into crafts, scrapboking, all that crap read more

* The Good.....I like the products this store carries...we found exactly what were looking for * The Bad.....We walked up to a cash register to buy our item and the cashier who had just finished a transaction, shut down the register and said "I am done go to another cashier"...really, did he actually just say that? * The Ugly....this cashier screwed up the transaction and somehow charged us $0.04 and then made us re-Swipe the ATM again to pay for the balance. In a tough economy, it is very surprising how poorly stores treat their customers... Go to the Folsom store, they are a lot more customer service oriented. read more

Love their stamps, stamp pads & stickers I am a collector lol, great for crafting at home or making cards more personable & we use their stamps & stamp pads to stamp our bags at work at Trends N Treats, the customers love them, also their baskets make great raffle baskets or gifts! Would recommend to any crafters or if your looking for fun gift ideas they have a lot for kids. read more

Yikes this location needs some serious help in customer service. I asked where I could fine very fine pens....the girl told me scrapbook aisle. I said I had already thoroughly checked there. So she says, check aisle three. I head over there and lo and behold! she sent me to the scrapbook aisle...smh Also check out was just sad. The women working there were grumpy as all get out and so unhelpful. I would rather drive to a farther location than come back to this one. read more

Cashier wore mask under her nose. Wouldn't cover even after I mentioned it. Claims she cannot breathe. Lol.

Followed around the store like I was a criminal. Felt uncomfortable the whole time when after I paid and passed the security guy that was going to confront me. Won't ever come back. read more

Wont be coming back...i just asked if they take coupons or price match and the nice young lady to me, "no..this is not a discount store". She made shopping there never again easy....MERRY XMAS read more

A wonderous craft store! They have supplies for: *Cake decorating - there is premade fondant here from Duff of Ace of Cakes! *Fabric & tie dying *Scrapbooking *Painting - watercolor, acrylics, oils, brushes, canvases, paper *Drawing - pastels, pencils, paper, prismacolors, markers, *Calligraphy - limited calligraphy supplies. They don't sell individual nibs, they do sell starter kits & black drawing ink / calligraphy ink *Home Decor *Framing Every time you shop, you get a 40% off one item coupon for the next week. The staff is pretty friendly & you'll probably find what you're looking for! read more

I love Michaels! They have the best arts & crafts gifts for kids at a CHEAP price. It's especially awesome during the holidays because it's a one stop shop for the supplies you need to not only make gift baskets and stockings, but also to fill them! The aisle with all the science fair supplies makes me wish I was 10 years old again. The selection of paint brushes is nice. OH the coupons! Remember to use the 40% or 60% off coupons on a separate transaction with your most expensive item because they're for ONE item only. This location is one of the best I've been to. It's very organized & the staff is friendly. Some Michaels around Sacramento & the bay area tend to feel sleepy & old. read more

Excellent service! Poor guy, I totally threw him a curve ball by asking if he carries ants. I'm working on a special school project for my son. :) He didn't even bat an eye and gave me a very thoughtful response. He even called to make sure there wasn't by any chance he missed something he didn't know about in the store. I ended up going a different direction with the project, but if there's any conceivable way to make something, come here first! Chances are even if you don't find the item you can find a million ways to create it. I love the wide aisles in this store, and the parking lot is very easy to come and go from. Overall, great experience here at this store! read more

Michaels - Arts & Crafts Near Me - Citrus Heights, California

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Michael's, I'm breaking up with you. Your 50% off sales are not worth it when you open the items and they are defective -- and this is after you tried your best to find non-defective items as you've been through this before. Your employees are not helpful. Today I bought less than planned because I could never find the items I was looking for and asking for help -- from the employee that seemed to be running away from me as if he avoided customer contact at all costs -- did no good. Now I have to return everything I bought. I should have known better. It doesn't seem to matter if it's the Birdcage location or the El Camino location, frames of all kinds are just crap. Some day I will probably go back to you, even though you're no good for me. The coupons will lure me in. But I'll stick to arts and craft supplies. Maybe some Christmas trinkets. I've been burned too many times to ever purchase another frame from you. read more

Poor customer service. I travelled 20 miles to this particularly store to purchase some craft paint. I had a question regarding the type of paint so I brought it up to the clerk at the front counter. I asked the clerk but she didn't know and so she asked over her walker talkie. I asked her if I could get help in the paint department and she responded with what aisle to go too and then stated "google it". Thanks for nothing Michael's, you could have at least had someone come over to try to help me. And no I did't google it. But hopefully others will google your business in Yelp and see this review. Customer service 101... use your feet to walk over to a customer and at least try to help. Help with different opinions. Brainstorm. Something? This is why Amazon is becoming popular. read more

Just like any other Michaels location... a ton of stuff, aisles and aisles of stuff you won't even look at... and long, long lines unless it's a rainy Thursday night 15 minutes before close. Staff isn't overly helpful and there aren't exactly an abundance of them. I had asked where something was once and got a friendly response, so I suppose it just depends on who's working. Other times the staff seems bothered to even be there. read more

Worst than any Michael's I've been to. They're not well stocked. I came in like third times in every month and some same stuff I've been looking for is not in there! I notified them that the stuff are out and they've been saying "ok, it'll come in next week or two". Repeatedly in every month for half of years. Their inventory work is lousy. read more

I'm giving the Citrus Heights birdcage location of Michaels Arts and Crafts 5 stars the reason so are there are two wonderful outstanding ladies both with the same name Rachelle the manager and Rachelle the floral designer I have been going to Michaels for years after my injury I started taking time to stop and smell the roses, talk with people say hi just make them laugh. well these two ladies have made my life such a joy they have given me a reason to get out and continue to make people happy, they care and I don't know what I would ever do without them I hope your manager knows how lucky he is to have both of you on his team. read more

Nice nice Michaels..I live in South Sac but was looking for an item that they had a lot of & they held it for us..got there & not at all what we thought it would be..didn't like at all.. found another item & we needed as many as we could get..asked Brandi the manager if we could get 40% off all items as we are doing a Cancer Awareness Event in honor of a dear friend..she is new but checked with another manager & they approved our request! Saved us a ton of $$ that will go towards our donation to Albie Aware..Brandi was so nice & went the extra mile for us & we appreciate it so much! read more

I had a great experience because of one cashier, Angie, who went the extra mile to provide great service!!! She helped to do a price adjustment that was totally inaccurate from a different location. Her attitude was fantastic!!!! Thank you!!! read more

I like the store but after finding what I wanted and going to check out I left bc I saw one line...ONE gigantic line. Totally not worth my $20 purchase. Employees were super polite and greeted us when we came in but that line was crazy long! read more

I have shopped at Michaels for years and found myself there to buy a 1 gallon jug of Elmer's School Glue. Price $18.00. Target was $14.99. Walmart $10.97. I have always used the 40% off a single item and expected to be able to use it for this product. NOT!!! Apparently they cherry pick hot items and will not honor the coupon. I complained but to no avail. I will think twice about Michaels in the future!!!! read more

After three bad experiences, due to one employee, I have to say something. Angie is one of the most "put out" employees I have dealt with. If she is in the middle of something she will call you to her register just to continue her task, without helping you, which has left me holding a big item awkwardly as I waited. She is short, rude, and just seems to hate her job and not care much about it. Funnily enough, I've seen her talk to older woman with a smile but as soon as a younger person(under 50) walks up she is back to having a scowl on her face. Honestly seems like maybe she'd do better doing tasks in the back of the store since people bug her so much. read more

Solid three stars. Much more cleaned up now. Good location on Sunrise, plenty of parking. The store seems to be a lot better organized from my previous review, my only pet peeve, is they need more cashiers. Its Labor Day Sunday, Big sale, 15 people in line and only two cashiers! If I didn't need my items right away, I would've purchased online. I hope it won't be like this for the holidays. read more

This is one of my favorite locations because it is never as busy as the Galleria, but every time I go in to get rung up Sandi is always in a bad mood. She gets annoyed way to easily and it's just not a warm welcome to customers. I will be going to Galleria from now on. read more

The workers are really nice. Just a quick tip. NEVER buy anything originally price. Always look on Retail Me Not, you don't need to install the app. On their website you can also find coupons. read more

Just came out of Michael's went in there to purchase yarn and use their 40% coupon which it wouldn't take cuz it said they are on sale. Michaels has always had that problem about not posting that the items are on sale. So, you don't find out until you're at the register. It Sucks!! read more

Not only do they have an excellent selection of what I need but the staff is so friendly and helpful. Today a friend enlisted my help to go buy dozens of large canvas at Aaron Brothers. 70% off he says. I showed him on my phone that Michael's is 30% less every day and, with my 20% off coupon, he saved $385! read more

I had a terrible experience last week at this location but I did a surgery in regards to my concerns with what happened and Marvin the manager called me back today and made sure he could make it better! I appreciate him calling me to follow up in regards to my concerns instead of ignoring them. I will be going back to this location because the manager followed up. Good parking and good stores near by :) read more

Amazing q-pon week !! April 17th to 23rd great savings. i got a cupcake carrier that hold CC or mini CC or a sheet cake . 50% off macde it 10 bucks !! I saw the same one online for 29 $ . Great sale sight noe on spring floral and summer and spring decor. I will be there almost everyday this week using up those Q-pons !! read more

I don't visit as often as I'd like to, but when I do, its every couple of months. The last three or four visits, I've had an awesome interaction with Sandi. She's very sweet and really makes me feel special when I visit. I think it's pretty great being remembered read more

I have always enjoyed coming to this Michaels. The employees are incredibly helpful and nice, as is the management within this store. The floral designer really knows what she is doing and has made some beautiful arrangements. The store manager knows what she is talking about and is willing to go above and beyond to help you! I would recommend to come out of your way to shop at this store! read more

This store has bad customer service. Me and my wife were shopping for craft ideas. The sent security to the US out with no reason why. The said that if we don't leave they'll call police. read more

As usual, woefully understaffed so that you wait in the checkout line longer than it took you to shop. Neither of the other staffers that I rooted out of the matting/ stocking dept. knew where to find the item I needed. That being said, Michael's has a great selection of every kind of craft you can think of. Go early, go on a week day. Skip the rest of the weekends heading up to the holidays. read more

Friendly staff. Large selection. Always plenty of parking, never too long of lines. So why 4 stars and not 5? I'm just confused on their coupon system. It seems sometimes the person in front of me pays 1/4 what I pay and walks out the door with way more stuff? I don't understand that. It seems the coupons always say that they do not apply to sale items. Yet, when walking through the store it always seems like everything is on sale. Anyways they have lots of neat stuff, I can spend hours in here... read more

Michaels is a great craft store, and they have everything you need or can think of. Staff is friendly but lines can get pretty long at times. Store is clean and organized and prices are fairly decent. They give a teacher's discount which is great and helpful for my mom. read more

I was shopping for specific items that I found on their website before coming to the store. I was unable to locate them in-store, so I sought help from employees. They seemed too busy and off-put by my requests to help locate the items. Finally one was available to assist, but could only find one item and claimed the others were not in the store. We wondered around until we found them ourselves. In the end, we chose not to make the purchases, and left frustrated by the experience. Perhaps it's due to being short staffed or was at the end of a long day, but it impacted our experience negatively. read more

Angelina, at the Birdcage Citrus Heights store, is amazing. She is a master at chosing mats and frames while keeping the cost down. I took in 2 pieces to be framed and after I saw what she could do, I took in 8 more pieces. What a difference the new framing has made in the look and feel of my home. Thank you Angelina! You rock! read more

I wouldn't even give this store 1 star. They have poor customer service. I will not spend my hard worked money on a store with poor customer service. A night manager named Jennifer is hostile and cusses at her customers... no help at all when you need help. read more

A big thank you to Michaels! I brought a photo in to be framed. The young lady in the framing department could not have been more helpful. She helped me come up with a beautiful display and I paid for the project. Unfortunately, my husband was upset with the amount I spent and, with tail between my legs, I had to go back to the store for a refund. (it was under $120 with triple matting). The staff at Michaels were very understanding and courteous about the refund. Note that these types of special orders do have to be refunded the same day and they were about to start on the project. I am very grateful that I was treated so kindly when I just wanted to dig a hole and jump in! I love Michaels and will continue to purchase from them (for more modest projects at the moment). Great job!! read more

Was doing DIY ugly sweater for Christmas this last year and went to look for either a decorating kit or decorations. I found a great selection of products. Lots of variety. As well as the employees were friendly and helpful. They ensured I got good value, giving me as many coupons as they could in addition to the sale prices. read more

Great selections of craft stuff, decor, supplies, fabric, art stuff, etc. Price? Fairly expensive. But worth it! Friendly staff, very good store for anyone crafty. I recommend it! read more