Amazing customer service at this store. When I go to a Michael's we usually get very good service, but this time the associate, Calvin, when above and beyond. Thank you so much for your help, Calvin, I love the two frames you helped mount for us. The pictures we were looking for a frame for had atypical measurements as they were from overseas. When we told the measurements to Calvin he picked out two frames that he thought would line up nicely with the pictures. We ended up buying both frames and purchases a mat for one of them at a price point of approx. $10 I want to say. Could not have been happier with the experience. Also, Pro -Tip: always look for coupons as you should find some on the digital app that make be even better than the deals in the store. As always people SYOY!!! read more

Michaels - Associate picked out frame and mounted picture for us right in the store. - Arts & Crafts Near Me - Abington, Pennsylvania

I have been coming to this location (and the previous one in Willow Grove) for a long time to shop but now am reluctant to, on account of the constant presence of folks in green shirts every day soliciting in front of the doors. There is no reason that they should be there day after day, week after week to ask for support (even the Girl Scouts only sell cookies for a season). No one needs that constant pressure and management needs to step in and stop the madness! It's a lot to deal with on a daily basis... read more

Kids selling items outside throwing things at one another, low stock, mouse ran across the store last time I was there, and staff are friendly but the store feels like no one cares about it. read more

You can get on your creative side with a store like Michael's. Always great prices and I find the best deals are after a holiday. They had Halloween decorations for 70% off right after Halloween. So I think it's a good idea to shop for the following year. Michael's also has great arts and crafts, Christmas decorations, scrapbooking, and a great place to get your pictures or posters in a custom frame. Michael's is another place that brings out the interior decorator that I should have been. This Michael's is located at 1415 Old York Road in Abington, PA. When you find time, check it out. read more

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This is probably biased but I love every Michaels I've been too. The employee not hard to find to ask for help and they are very nice. I usually have pick up orders here and I've never had an issue with something being out of stock. Also, their rewards program give you so much cash back! I definitely recommend this store to anyone looking to spice up their decor or something into crafting! They have paint, jewelry, foam, different canvas, and obviously holiday decor for days! read more

Most times when I shop at Michaels, I help myself to t-shirts and if I needed help, some associates would say, it it's not on the shelf we do not have it. But yesterday while shopping, Calvin actually went above and beyond and told me to wait one moment while he checks the back. I appreciated this even though the size and color tshirt I was looking for was not there. Some won't even climb up the ladder to check the overhead. Still my favorite store though...Thanks Calvin read more

If you're looking for Hannukah decorations, don't bother. There are NONE. I guess the Christmas decorations take up all the space.

When I was in school Michael's was a go to for all those time consuming art projects. I haven't been in years until today. As soon as you walk in, BAM!!! A treasure trove of items someone like me would automatically start dumping into a cart. But my wallet reminded me of what I was really there for, a scale, that I thought I would never in life ever need again. They still have plenty of them if you too find yourself having to hand draft a floor plan. Oh you don't need that? Maybe you want to paint a day of the dead skull or deck your lawn out for Halloween. Not into that either? Well if you have any kind of artistic notion whatsoever this place has you covered and pretty deep discounts on off season items. read more

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This is my go to place for everything! I love this new location. It's bright and huge inside!! Parking: Lot. It can get very congested as there's other stores in that plaza. Atmosphere: clean and organized. Service: Every associate is very helpful and knowledgeable about the location of items. I can go into the store and explain my project, and the associate can show me where everything is and will walk the store with me taking time to assist; answering all my questions. This is so nice. The associates even make great suggestions and alternatives making my projects come to fruition. Yaaay!!! Overall my experience is pleasant and fulfilling. I will continue to come here. Enjoy!! read more

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Great Products. Friendly Customer Service. Clean Store. I frequent this store and am always satisfied with the supplies I get. They usually have what I need, except felting supplies. But overall, the customer service is excellent - friendly and polite employees. Store is organized and clean. Clientele is polite and unbothersome. Good job. read more

Staff are nice. Girl left the register to show me where the sharpies are. This store is full of stuff I don't know what t do with. I see why crafty girls might like this place. read more

I miss the Michaels in willow grove. This place is bigger and cleaner but the service is HORRIBLE. Everyone just wanders around and doesn't really help you when you need help. The cashier was kind of rude and I wasn't sure where the basket was going and he literally just let the basket stay in between us and eventually I had to put the basket back. Where the Michaels located now used to be plenty of things before and they closed down. They need to start training people better so that they can stay there forever! read more

No staff- always a huge line at check out and nearly impossible to find someone to help you navigate the vast store. Limited selection too. read more

I don't visit craft stores too often, but today's (05/08/22) experience was very encouraging. We had encounters with at least three associates. All of them were very helpul, polite & well-trained. Thank you for doing a good job. read more

I am torn over what to say in this review. I'm a huge craft person. My recent obsession being yarn (and therefore knitting and crocheting), and I've been over to Michaels a lot more than I'd like to admit recently. While the products offered here are good, what really brings this Michaels down is its customer service. While I don't expect someone to be overly friendly, I would expect a measure of politeness, which, unfortunately, is a bit lacking here. For instance, today the cashier yelled and snapped at me a good deal about competitor coupons, despite the fact that Michaels advertises accepting them. It was extremely unfriendly and off putting, making me not want to return. While I haven't experienced quite as traumatizing experiences during my other visits, I have noted that the customer service is not outstanding here. Not only that, but I believe that AC Moore (which is just down the street) offers better deals with their membership and coupons. (Just today I bought triple the amount I got at Michaels at a smaller price) I would also recommend the Willow Grove AC Moore because their cashiers are very friendly and cooperative, and seem to know their store very well if you need help. read more

I'm giving Natalie in the framing department 5 stars, but for the rest of the people we came in touch with I'd have to say 0 only because you're not accepting negative numbers. She's the entire operation! read more

Just came into Michaels and I must say this place is really bad. The overall layout of the store is nice and it is clean but the customer service and advertisements are horrendous. My wife came in with the intention to use her Labor Day coupon from Michaels which states that you may get one item which is regular price at a 50% discount with this coupon. So we looked around and she found some stickers that were regular price and she decided to buy them and when we got to the cashier she scanned our coupon and while I was analyzing the price I noticed the discount was not applied. I asked why? And was told certain items even at regular price would not honor the coupon for they are under a special category called "Everyday Value Program" I really didn't understand and really felt as though this was false advertising. I also didn't understand why the cashier scanned the coupon in the 1st place if she knew we wouldn't get a discount, then she tried to scan another coupon which did nothing for us anyways. I know it wasn't the cashier's fault because she's probably only making $8.00 an hour what the hell does she care or give a shit in that matter. Anyhow since my wife really liked the stickers I ended up buying them reluctantly. Overall the service is really nonchalant here and the workers could really could care less. Everything is pretty much overpriced and made in China for the most part and even with these 50% discounts you are still overpaying. The only + thing I can say from this experience is that I managed to get some small bowls for $3.00 which was a good value, other than that Michaels just ended up stealing $5.00 from me today based on there bullshit fake advertising. Also there were literally 14 people in line and one cashier absolute freaking joke!! read more

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If you want slow service this is the place to go. If you want poor service this is the place to go. My friend recommended this place and after the fact said he has had poor service there before. Why continue to go back the food was not good. The prices were not cheap. Here is one example of poor service. Our waitress said I was drinking my beverage too fast. Then she proceeded to tell me my free refills was limited to 4. Where do they do that? My friend is used to that somewhere he goes the refill limit was 2. I have never been limited on free refills. Service was so slow another party left because their order took entirely too long. The only consolation was slow service was given across the board. While this wasn't my friends first time for bad service there it was my last time! read more

Ok soooo I was excited to try out this new Michael's UNTIL I got to the front and there were ELEVEN people in line and One frickin cashier!!! WTF? I am livid! What kind of mess is this? Piss poor first impression. Where is the manager or someone? This is completely UNACCEPTABLE! read more

While the new store IS huge and clean, it's the same or worse experience as far as knowledgeable or friendly staff. HOWEVER, I DID have the excellent experience of being taken care of by a young lady named Natalie in the framing department yesterday. Honestly, she was THE FIRST employee to EVER be super helpful in all of my years shopping at Michael's. And I told her just that. I was impressed with her ability to handle my special request AND the fact that you can get checked out at the register in the framing dept instead of waiting in that super long line at the front- BONUS. That store just needs to clone a bunch of Natalies and it would earn 5 stars. read more

This Michaels is ENORMOUS. It replaces its much smaller, dated predecessor which used to be a couple of miles away. Practically anything you are looking for when it comes to crafting, creating, framing, and the like can be found in this new, gorgeous space. Maybe this Michaels is still in the hiring process, and perhaps this can just be chalked up to a learning curve in the new store, but I have found that sometimes there are not enough cashiers, and many of them have seemed less than thrilled to be there, and do not always honor coupons correctly. I had a 40% off any item coupon to use and about $100 worth of items in my cart, ranging from $.75 to $25. The 40% off was used on my seventy-five cent item. When I asked about it, the cashier suggested that I purchase a camera that was behind the counter, as the 40% coupon was applicable to it. I politely declined, of course, but was curious as to why none of my larger ticket items were able to receive the 40% discount. The cashier seemed upset that I was asking about it, so I cut my losses. Another time, I went to retrieve a coupon from my email, and it was taking some time to load. The cashier told me she would make a one-time exception, which I appreciated, but she seemed very put off by the situation. And practically every time I have checked out, I am not asked for my email/rewards number, and when I ask if I can give it, I am met with confusion. Then after I receive my receipt, I am asked for my email address (to sign up for rewards.) I think these are just kinks that will work themselves out with time and experience. In the meantime, I will continue to enjoy this beautiful new store. read more

Ordered frames online that came broken. Brought them back, and employee Cory was very helpful informing us of the return process and made sure our exchanges were taken care of. I go to this Michaels a lot and have always had a good experience. read more

I needed to change the glass on a framed piece of art. I went in looking for a particular type of glass that I had researched on the internet. The clerk, Calvin, explained that the glass I thought would meet my needs wouldn't. He then took out pieces of both types of glass and explained and showed me how they both work. Fortunately, they had what I needed in stock and Calvin did a super professional job changing the glass. He was knowledge, courteous and friendly. Thanks, Calvin! read more