I love coming to the outlet but I love coming to Michael Kors, even more. This Michael kors has the best prices . Every time I come to this location a grab myself a new bag. I know they work off commission but the sales people aren't very pushy. Go check it out ! read more

So I had bought a purse exactly a month ago, there was a defect on the purse, three dents all together. Which made it difficult to zip up or even open. I went back to exchange it and they said no, they sent me to their customer service "warranty" which I do understand... only if I've had the bag for more than 5-6 months... for their one year warranty.......but having it only 30 days and them not being able to exchange it on the spot was very disappointing..! Now I have to go out of my way to call them, take pictures, email them and wait for a 5-6 day response..... Thanks Michael Kors for making this more difficult than what it should have been, an easy exchange... read more

Michael Kors - Accessories Near Me - Cabazon, California

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Service was amazing, especially Ivan. He's a super helpful and kind lad. Loved him. There's huge amounts of options between bags, clothe, and shoe at an affordable price. read more

They closed before their Closing time and all employees were hiding Saturday before Christmas. Saved me a couple of hundred dollars read more

If I could give zero stars I would! I had the worst shopping experience of my life.. I will never step foot in the store again. Based on my store experience the store manager, Doug Schad is the worst store manager I have ever encountered. He was very rude and he is unqualified to even hold the store manager position. I recommend that his supervisors to retrain him in customer service. read more

Moana and Marissa were so helpful! They were super friendly and helped us find something that actually fit our style! We are visitors in town but will definitely come back! read more

Probably the only place I'll buy MK. Usually some decent deals to be had -- primarily on handbags and wallets. Most everything is sligthly cheaper than retail, with occasionally some larger sales. They also have clothing in the back section of the store. The staff can be as helpful or as laid back as you'd like them to be -- if you have questions, they'll answer, but if you're happy to be left on your own, that works, too. Kind of odd though: they had a model-like woman standing by the front. Not answering questions, just standing there in a fancy dress. A little odd? read more

While in California, it is a must-visit. Actually, it's been about 5 years since I stopped here. I needed a new purse. And I found it! A beautiful quilted red bag. Great prices and lots of help! Don't miss out! read more

Great sales people to go along with great products! The manager really helped me out and was kind, efficient and knowledgeable as were the other sales people! Love absolutely everything about Michael kors and your wonderful staff really puts this store to a whole new level! !! Thank you!o read more

Passed through the area on my way back from giving a presentation in Palm Springs. The Cabazon outlets are huge and can't miss it on the north side of the 10 freeway. I usually wouldn't venture into a store like this as it really isn't my cup of tea. However, I just happened to text my wife asking if she wanted anything from the outlet. She asked which stores were there and I got a "OOHHH!" text back when I mentioned MK. Ok, it I went to see what they had. As I walked in, there were plenty of staff in and about the store. Some greeting customers while others were grabbing sizes of clothes or shoes for others. Everyone was extremely helpful. As I was trying to figure out what my wife would want, I ventured to the back of the store and low and behold.... SALE RACK! 40% off this rack, 70% off that rack! Oh my goodness! So glad my wife wasn't there with me or we could have spent eternity and then some trying on everything. I wanted to surprise her with something and ended up finding a great blouse on one of the sale racks. As I was browsing, a few staff came over and asked if they could help out with anything. Not too pushy but i'm sure everyone works mostly on commission. Overall a great experience shopping here. Good finds at great prices! Keep on Yelp'n! read more

Store was fairly clean, this young lady was very helpful. We had asked the associate for the price with the discount and she calculated right there. The cashier was pretty quick and had good customer service. He asked about our day and was making light conversation. We literally were in and out of the store in 10 minutes. Tip: Come during the weekday for better service. read more

I heart Michael Kors! My bf and I came here on a Sunday afternoon. The place is great! So many cute bags! Some prices slightly cheaper than Michael Kors in the mall. I was debating on two colors on a bag, it was additional 40% off. . . Sherman approached me. He was super friendly! He made my shopping experience fun! I ended up getting both bags! This definitely is worth a drive back here! Thanks Sherman! read more

Michael Kors - Didn't know what color to get! So I got both! - Accessories Near Me - Cabazon, California

Michael Kors at Desert Hills Premium Outlets recently opened a much larger, state of the art luxury boutique! The store is unbelievably beautiful!! The assortment of product is amazing! Handbags, watches, accessories, and apparel!! The staff was very well versed on product knowledge. Daisy was my sales Associate. She was wonderful! Check out the store!!! It's a must shop. Suite 240 read more

Michael Kors - Accessories Near Me - Cabazon, California

What an amazing store the manages was so up helpful making sure every custom was receiving raving fan service. Paula help us she was 5 stars service and help us find what we were looking for she sure new her products thank you for taking all the time you spent with us making us feel so welcomed oh ya Paula was so good we came back later to purchase more read more

I really enjoyed my trip to this Michael Kors location! I did do a little shopping enjoy my pictures. The store is big the staff are professional and helpful. I was in and out took about 20 minutes tons of pretty items to choose from. I was like a kid in a candy store. read more

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Love the brand but the associates did not even acknowledge my daughter and I the entire time we were in the store. Very dissatisfied with their customer service read more

Came here with my boyfriend on a Friday just to shop around. He saw a watch he liked and Michelle was SO helpful! She gave us prices, warranty info, and more when we asked. Additionally, as someone who worked retail before, I know how pushy we're told to be, but Michelle was NOT this at all. I can't say the same for her rude coworker's, but I'm glad Michelle was the one to help us! read more

Michael Kors - Accessories Near Me - Cabazon, California

They have wrote clearance beside the bags but they are all retail prices. When I asked staff why they put clearance sign beside the bags if they are not discounted and she said just 'they are not discounted, I re-asked if they are not discounted why there is a clearance sign and she stated that smart answer again: 'they are not discounted' so weird and irritating. read more

Michael Kors - They put clearance sign just to attract people beside NOT discounted retail prices bags. - Accessories Near Me - Cabazon, California

Deals were great. The only problem was one of the young employees refused to get new bags from the back for me. She said the bags were all the same. The reason I asked for the new bags was the display ones were wrinkled. I explained why I wanted to see the new ones and she still refused to get them. I didn't want to argue with her so I had to ask for another employee to get me some new bags in the back. read more

Wow. Pushing you to buy more to qualify the 20% off but not letting you to return and didn't even say so on the receipt?! This is such a fraud! Wow. I said other michael kors allow it and the cashier Kim said yea then go to those stores. What kind of service is that?! Michael kors didn't pay you well and give you stress on sales and now you blame this on me?! read more

I was in the store looking at shoes this past Monday a manager name Doug kept coming in the back like I was trying to steal something kept watching me I asked the sales lady what's going on because it was almost like he was stalking people I watched him for a while I intend to call corporate and talk about this Doug guy he obviously has issues I worked in the mental health field and I can tell you this guy has problems he's very strange maybe he needs a psych evaluation. I think enough has been said. read more

The cashier was so rude and not friendly. She charged me more than I was supposed to pay. When I asked her to fix it she couland refused to get help from her co worker who was trying to help. Then she asked me to sign a receipt that I had already signed. She was so rude and made me not wanna go back there. read more

I would give 0 star if I could. The worst service I ever had. Let's go buy coach. Much better service read more

I'm not alone after all. This store has the worst customer service ever. Not even one of the sales associates greeted me when I walked in the store. And none of them asked how can they help me spend my money to that effect :) They only greeted those looking richy rich girls... Anyway, I'm not buying my next Michael Kors bag from this store. I'll take my spending to another location where they don't base their revenue by the physical look of a customer. No wonder Coach gets more customers than MK in any factory outlet because MK's own sales associates drives their customers away because of their conditional friendliness. read more

This is the only MK store I've shopped at. The selection was plentiful. Tons of bags to choose from. The clothing section had some nice things as well. There were two large displays that were 40% off of the bags and one large wall of 50% off! The clearance bags were not cheesy, but current fashion and really nice stuff! The girl who assisted me was very helpful, the others seemed more like they were targeting ONLY those who "looked" like they had money to spend. Not really equal treatment. Glad I didn't get those girls! Kudos to the associate who assisted me. She got my two bags that I had selected from the back and wrapped them up for me. read more

I had a great experience at this store this past weekend. My friend and I were greeted by Karina. She was such great help, very kind and overall provided us with great customer service. She was even helping my other friend over facetime. We ended up walking out with a purse each and even a purse for my other friend who wasn't with us. read more

It's the biggest Michael Kors Outlet I've been to and they actually have some clothes! Again learned a new thing called "clutch", wifey has been looking for this particular purse, the the workers were very friendly on finding something similar to what she had seen in the past, unfortunately if the deal was good, go ahead and grab it because they won't be there next time. This MK outlet has plenty of selections of purse, jewelry and clothes. Not much watch for guys and pretty much the same thing you will see at other MK store, so guys not much here for us! read more

Love Michael Kors!!! Love his purses. They had the watch I have been looking for, for forever!! To bad they were so busy. I guess because I wasn't buying 5 hand bags. :( Maybe next time when I pass through. Note don't come on weekends. They drop your buses of people off at the outlets. read more

I bought a purse here yesterday and regretted not getting the backpack. I came back and the backpack price had gone up. The sale was over. I talked to Alex the manager and she was phenomenal. She honored the price from the day before. What an amazing experience. Zakiya was also amazing. She went out of her way to look for the exact backpack I wanted. Thank you Alex and Zakiya. read more

Bought a purse for my mom and gold started peeling off after few months, they directed me to customer service, but they were unable to honor their own warranty. Also, Micheal Kors's good quality days have gone, they produce the cheapest quality from China that doesn't justify the price. Never never buying this brand again read more

Relatively quick and painless. 70% discount. Came the first time to check out some cross body bags as a gift. I was helped by Alissa G, she was extremely helpful and kind. Even though I seemed unclear about buying, she was very straightforward, honest, and patient. I told her I'd come back and shortly I did. I purchased one of her recommendations and I was confident with the decision. I'm very pleased to have her help. If retail stores had service like Alissa's, the retail world would be a much better place. Thanks again. read more

Great brand with great prices. So much to choose from! And the staff are extremely patient and helpful. I recommend this store to anyone who is shopping for the latest fashions with real bargain prices read more

UPDATE: my husband just called them and they said I can take the glasses back to the Citadel location and might be able to get a refund since it seems to be a manufacturing problem. Changing my 1 star to 2....still upset about the quality but feeling a little better about the ability to return them. So disappointed... went to the outlet stores on the way home from Palm Springs to LA. I bought some cute sunglasses at MK for $99. Today was my second day wearing them and BOTH of the arms just broke off. I am very gentle on my sunglasses. I was carefully folding the glasses when one arm fell off. Then when I got home and placed them on the table, the other one fell off, too. This wasn't the screw coming out--they actually just broke right off. Very cheaply made. I still have the receipt but wasn't planning on going back there as it's quite a drive and they don't even give cash refunds. I really don't want to drive for 2 hours just to exchange them for some other crappy thing. I will probably just have to suck it up, but be warned! Love the stuff I got from Rag & Bone and Theory at least. read more

I was given a coupon when I entered the store for 60% off the entire store and I was denied the discount on a bag because they said it was a regular store item although it was marked 50% off and another 25% off as opposed to the 50% off and 60% additional as was other items that day. I asked the manager to show me where on the coupon or store policy is it written she said " IT JUST IS" ... when she couldn't find it anywhere??? I left that bag and the other ones. They make up rules on the fly... and do not consider the misrepresentations they've made to the customers. read more

Michael kors knows how to keep a lady happy. Purses and accessories everywhere. Bright, clean and spacious. read more

Michael Kors - Purses - Accessories Near Me - Cabazon, California

I went into the store for a gift not really knowing what to buy, but there was a young lady that was so nice, and she took time to help me find a perfect gift. I believe her name was Jasmine, if everyone cared for others like this young lady did the World would be a better place. Thank you. read more

Bags and sales are great. Service sucks. We weren't greeted when entering the store nor approached by any sales associate the entire time we were there. No big deal. However, things went downhill. My mom and I were in line for almost 30 minutes to purchase 3 handbags for gifts for my bridesmaids. Sales associate stuffed them all into one big bag, I nicely requested for her to place them in separate bags because they're gifts for three different girls and she told me she can't because they're running low on shopping bags. I suggested that my mom and I will purchase them separately since there are two of us. She refused, saying that even if we buy them separately she'll still put them in the same bag. Ok??? If you are completely out of bags, I understand; however, there are a bunch still stocked up behind you in plain view. I cancelled my purchase and went to Kate Spade instead. Bye read more

I love Michael Kors - watches, wallets, handbags etc. This outlet store had a great selection which is why they get 4 stars but the prices were not that impressive - you can get these prices during a Macy's or Bloomingdale's sale. The customer service was excellent! read more

Fabulous!!! This store is always well stocked and the employees are very nice and helpful.

Extremely rude and unprofessional staff. They do everything possible to make it as difficult as possible to use the 20% coupon from the information desk. One sales clerk was extremely childish and mocked me right in front of my face. Then she tried to deny it. They need to rehire sales staff that value their customers and are not cliquish and rude. read more