Cheap product, dress broke at an event. Can't return a broken dress in the store that's an hour…read moreaway! Extremely difficult return process been on hold 35 min so far calling the special number. Don't shop here!

I never leave negative reviews however, this aritzia does not greet customers or ask if you need…read morehelp. I was unsure if the fitting rooms were free to access or if I had to let a staff member know. I stood there for a minute as workers passed by me and never once asked if I needed a fitting room or acknowledged me. I ended up having to ask and they told me to go into any, and seemed very annoyed. The store was pretty empty, so for no one to offer help is upsetting. They do have a variety of clothes, but I personally would not go back.

I was shopping with my daughter & came across this little gem! Such a nice surprise to walk into a…read moreclean, inviting store. Great vibes! We'll be coming back.

Customer service is horrible. Just standing around waiting for you to ask for help. Wasn't even…read moregiven a proper welcome. As much as the shoes are i expected better service.

The store was busier than normal but had a great experience nonetheless. Thank you to Arturo for…read morebeing kind at the checkout process!

Very unprofessional. Unprofessional male employee named Alex claiming to be a manager wearing…read moreunprofessional attire to work "white muscle tank top and heavy gold " Alex" tried adjusting my return refund to outlet lower price even though I presented a receipt showing the full price and when I called the customer service phone number listed on the website to complain and he refused to speak to the representative on the phone. I'm very unhappy with the service received at this store and I don't recommend conducting business there.

Lots of help here.... The girls were very attentive... my friend ended up buying a small purse…read more.. she could use for concerts/ venues ... they require your purse to be a certain size... the thing I found interesting was none of the wallets have RFID blocking... and none of the staff even knew that it existed

We stopped by the Kate Spade Outlet at the Cabazon outlets and had a really good experience. My…read morewife ended up buying a backpack and loved the selection they had. The store was clean, organized, and easy to browse. The discounts were solid, and with the additional promotions, it felt like a great deal. The staff was friendly and helpful without being pushy. Overall, it was a smooth shopping experience and we'd definitely come back.

Good decent service. Average selection of wearables and accessories. Average selling prices are…read morehigher than other retailers. They have some of the highest quality leather jackets.

I've been shopping here for a few years now and usually come back because I like the clothes and…read morethe deals. But last Saturday really put me off. The staff just had this energy like they were too cool to help. I asked the guy in the big hat about the sale and his response was, "What about it?" lol zero effort, zero customer service. Honestly felt like he was just getting paid to hang out. I still like the products, but the service really needs work. A simple smile and a little effort would make a huge difference.

I would love to let you know that Quincy made our shopping experience great. Since the moment we…read morewalked into the store she was really welcoming, & communication was on point regarding sales & new arrivals. They had a great selection of great value items at a great price . Atmosphere was a 10 of 10. Thank you for your excellent customer service.

Amazing service, amazing store, amazing selection. Sales…read moreclerk helped us sign up for the membership and even order products they didn't have in store! Plus no tariffs like the website! Will be back!

Lantz was really a great asset and help to us during our 2 visits to Gucci on a recent President's…read moreDay weekend. To be honest, we came back a 2nd time in hopes he would be there when we would make our purchases and thankfully he was. His customer service was excellent from our first visit to the second. It didnt change, he was the same... helpful and engaging. He even encouraged us to shop around at the other stores and to come back if we didnt find anything there. We appreciated him... He was a factor in why we we returned. Located in the Desert Hills Premium Outlets section near Nike and next to Saint Laurent. You cant miss it. You may have to wait to enter but the line should move rather quickly as it did both times for us. All the employees were friendly but Lantz is the person you have to see. Great personality and deserving of your time, you will see. We purchased a zipper around Luce wallet for my mother and a messenger bag I've had my eye on for a while. The wallet she will really like as it looks like an archival piece similar to what she's had in the past and ones that have been handed down to her by my grandmother. Very happy with our purchases. We'll make sure that when we return, Lantz is there too. Grazie.

Exceptional Service from Doreen at Gucci!…read more My experience at Gucci was truly elevated thanks to Doreen. From the moment I walked in, he was warm, professional, and incredibly knowledgeable about the brand. He took the time to understand my style, offered thoughtful suggestions, and made the entire shopping experience feel personal and luxurious. Doreen's attention to detail, patience, and genuine enthusiasm for helping clients find exactly what they're looking for made all the difference. He went above and beyond to ensure I left not only with the perfect pieces, but also with a smile. If you visit Gucci, I highly recommend asking for Doreen--you'll be in the best hands possible!